InMoment Strengths, Domain Expertise, and Key Differentiators
InMoment, supported by Madison Dearborn Partners, a prominent Chicago-based private equity firm, boasts an impressive client roster, encompassing 90 percent of the globe's automotive companies, eight out of 10 leading banks, nearly 20 percent of the top 50 retailers, and 40 percent of the foremost hospitality companies. Specializing in software-as-a-service customer survey and enterprise feedback management solutions, InMoment serves its clientele with cutting-edge technology and comprehensive support.
The company's cloud-native XI Platform is intricately designed with data science as its foundation, tailored to extract intelligence from various touchpoints within the entire experience ecosystem. This platform integrates insights from customers, employees, and market dynamics, enabling businesses to derive tangible, actionable value and foster meaningful relationships with both customers and employees. Comprising three interconnected clouds, namely the Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud, the platform seamlessly amalgamates data to provide companies with a holistic understanding of the critical factors influencing their bottom lines.
InMoment Recent Developments
In September 2021, InMoment is set to unveil a range of new solutions, including XI Workflow for managing complex data, XI Moments for curating, displaying, and alerting key experience moments, XI Digital Transformation, and XI Field Reporting.
InMoment Mergers and acquisitions (M&A) Activities
In June 2022, InMoment announced the acquisition of ReviewTrackers software company. ReviewTrackers empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. The companies will join forces to accelerate the delivery of an integrated solution focused on analyzing, amplifying, and maximizing customer feedback insight and action to accelerate acquisition and improve customer retention while driving more authentic connections with customers.
In December 2020, Model N has entered into a definitive agreement to acquire Deloitte’s life sciences pricing and contracting solutions business and underlying technology. The acquisition broadens Model N’s portfolio to better serve a larger segment of the market from pre-commercial to the largest life sciences companies in the world. It also brings new life sciences customers, talent and intellectual property that complement Model N’s robust customer base and market leading offering.
Model N acquired Revitas, a provider of life sciences revenue management software. The combination of Model N and Revitas provides life sciences companies with a broader portfolio of best-in-class solutions and expanded options to leverage cloud computing to transform the management of revenue into a strategic end-to-end process that drives growth and maximizes revenues.
InMoment Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying InMoment applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of InMoment and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified InMoment Platform customers.
InMoment Overview
Ownership: - x
Number of Employees: 1750
Functional Market: Performance Management,
Key Verticals: Automotive, Banking and Financial Services, Communications, Consumer Packaged Goods, Healthcare, Leisure and Recreation, Hospitality, Professional Services, Retail, Utilities,
InMoment Key Cloud and HCM Applications
InMoment Platform
InMoment HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2022 | 2023 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
InMoment Revenue Breakdown by Type:
InMoment HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % of HCM Revenue in the HR Segment | 2023 HCM Revenues, By HR Segment, $M | |
InMoment HCM Applications Revenues By Verticals, $M:
InMoment Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2023 Total Revenues, $M | 2023 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
InMoment Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
InMoment Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified InMoment Customers
No. of InMoment Customers: 3000+
No. of InMoment HCM Applications Customers: x
No. of InMoment Cloud HCM Customers: x
No. of InMoment Cloud HCM Subscribers: x
InMoment boasts a diverse clientele of over 3,000 brands spanning 95 countries. Among its customers are renowned names such as Orange Leaf Frozen Yogurt, Total Wine & More, The Melting Pot, Costa Vida, Surrey and Sussex Healthcare NHS Trust (SASH), Smashburger, Transform Cosmetic Surgery Group, Debenhams, AMF, Shari's, Mattress Firm, Massage Envy Spa, Taco John's, Matalan, Pizza Hut, and many others.
InMoment Market Opportunities, M&A and Geo Expansions
In September 2022, InMoment proudly announced the appointment of John Lewis as Chairman and Chief Executive Officer, effective immediately. Leveraging his extensive experience in information services and software analytics, coupled with a proven track record of transforming and scaling rapidly growing businesses, Lewis brings invaluable leadership to the company. As a seasoned Executive Partner at Madison Dearborn Partners, LLC ("MDP"), the majority owner of InMoment since May 2019, Lewis is uniquely positioned to drive strategic initiatives and propel InMoment to new heights of success. This appointment marks an exciting opportunity for InMoment to further solidify its position as a leader in the industry and accelerate its growth trajectory under Lewis's guidance.
In August 2021, InMoment unveiled the inauguration of its Singapore data center, aimed at catalyzing growth and providing robust support for its burgeoning client portfolio in the Southeast Asia region.
In May 2019, InMoment secured a strategic growth investment from funds managed by Madison Dearborn Partners, a Chicago-based private equity firm. This investment from MDP serves as a robust validation of InMoment's vision regarding the future of feedback. With MDP's backing, InMoment is poised to expedite its growth strategy, which centers on bolstering market adoption and enhancing the capabilities of its Experience Intelligence (XI) Platformâ„¢. Additionally, this support will facilitate continued geographic expansion within the expansive and burgeoning customer experience and analytics market.
InMoment Risks and Challenges
Mindshare is poised for additional acquisitions as it seeks to reinforce its standing in the Voice of the Customer domain, fortifying its defenses against larger competitors boasting significantly broader customer reach.
InMoment Ecosystem, Partners, Resellers and SI
In January 2024, InMoment announced a strengthened partnership with Bright, culminating in the development of a fully integrated, AI-powered upskilling application. This innovative solution aims to enhance employees' capabilities, refine coaching methods, and bridge skill gaps effectively. Catering primarily to large enterprises, the offering revolutionizes the employee journey, ultimately leading to an enhanced customer experience (CX). By leveraging real-time data from InMoment's operations, such as handle times, error rates, NPS, or customer survey scores, the integrated Bright and InMoment solution identifies individual associates' strengths and areas for improvement. Subsequently, Bright automates a personalized, monthly upskilling path tailored to each learner's development needs. The upskilling process incorporates AI-powered simulations, enabling learners to receive real-time ratings and coaching as they interact, make decisions, and navigate simulated systems. This immersive approach ensures that the practice and coaching experience remains realistic and pertinent to the employee's objectives.
In September 2023, InMoment unveiled its partnership with Contentsquare, aimed at assisting businesses in visualizing customer experiences. This collaboration enhances analysis capabilities by incorporating advanced visualization tools, thereby enabling deeper insights into digital experience behaviors.
In April 2023, NPSxâ„ by Bain & Company and InMoment unveiled a strategic partnership aimed at furnishing companies and CX practitioners with an extensive array of customer experience (CX) solutions geared towards fostering customer loyalty and driving business expansion. Both InMoment and NPSx are esteemed leaders renowned for delivering top-tier customer feedback management, Net Promoter System, and CX capabilities within their respective domains. Collaboratively, NPSx and InMoment will empower CX leaders with the essential tools necessary to expedite CX program achievements. Leveraging NPSx's proficiency in customer experience management alongside InMoment's feedback management technology and program expertise, this partnership is poised to revolutionize CX practices and fuel program success. This collaboration will streamline access to both companies' products for current clients while also offering innovative integrated solutions to the market.
In April 2022, InMoment and inQuba announced a partnership focused on prioritizing a journey-centric approach to enhancing customer experience. This collaboration presents a holistic solution, empowering customer-centric organizations to seamlessly integrate their customer experience (CX) and customer journey (CJ) management initiatives. The unified offering aims to significantly decrease churn, boost adoption rates, and streamline operational expenses. Through this comprehensive journey toolkit, customers gain the capability to track individual journeys by incorporating contextual overlays, segment understanding, and predictive analytics with machine learning (ML). This agile and adaptable approach optimizes the overall experience, ensuring continued relevance to consumers.
The partners of InMoment include BrandXP, ClubIntel, Customer Experience Professionals Association (CXPA), Directions Research (DRI), Intellishop, Mystery Researchers, Research Now, Retail Feedback Group, ServiceCheck, StratFix, Voci, and Zylun Insights.
InMoment Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- InMoment Public Cloud and Infrastructure (IaaS)
- InMoment Platform (PaaS)
- InMoment Application Delivery
- InMoment Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/taxonomy
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