Nice Systems Among HCM Top 500

22 Zarchin Stree

Ra, x, 43107, Israel

+972 9 775-3030

http://www.nice.com/

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Nice Systems Recent Developments

NICE Systems acquired inContact for $940 million

Nice Systems M&A Activities

Acquired Nexidia for customer analytics for $135M in 2016.

Nice Systems Key Cloud & HCM Applications

Cloud Contact Center Software Core Capabilities , Cloud Workforce Optimization, Nice Systems,

SCORES Analysis

Nice Systems Strengths

NICE Systems offers a robust portfolio of contact center,workforce management, and analytics applications; as well as fraud prevention, anti-money laundering, and financial market compliance solutions. Most recently NICE announced a portfolio of solutions in Customer Engagement Analytics that will leverage its cloud infrastructure and deliver real-time analytics to help enterprise map customer journey and drive improved customer experience while providing next best action for its agents.

NICE’s cloud offerings directly address service providers’ imperatives for success in the cloud era. a. NICE Cloud – For service providers who want to take advantage of Cloud technologies to improve operational efficiency and reduce costs, NICE Cloud provides end-to-end Cloud management and operations. This includes IT and business services, real-time monitoring and shared operational platform. b. Hosted offering via NICE channels –The delivery of NICE products and solution via a partner cloud offering.

Nice specializes in workforce management applications especially in big call-center environments. It acquired Nexidia for customer analytics for $135 million in 2016. NICE Systems offers a robust portfolio of contact center, workforce management, and analytics applications; as well as fraud prevention, anti-money laundering, and financial market compliance solutions. Most recently NICE announced a portfolio of solutions in Customer Engagement Analytics that will leverage its cloud infrastructure and deliver real-time analytics to help enterprise map customer journey and drive improved customer experience while providing next best action for its agents.

inContact began in 1997 as a reseller of telecommunications services and has evolved to become a provider of cloud contact center software solutions. inContact helps contact centers around the world create effective customer experiences through its cloud contact center call routing, self-service and agent optimization solutions. inContact operates two business segments: Software and Telecom. The Software segment includes all services related to the delivery of its inContact portfolio of cloud contact center software solutions. The Telecom segment includes all voice and data long distance services provided to customers. The inContact portfolio consists of the following integrated solutions: inContact ACD (Automatic Call Distributor), inContact CTI (Computer Telephony Integration), inContact IVR (Interactive Voice Response), inContact Personal Connection™, inContact ECHO, inContact Workforce Management, inContact Quality Monitoring, inContact Screen Recording and inContact Reports.

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  • Key differentiators
  • Domain Expertise
  • Product portfolio
  • Solution scope

Nice Systems HCM & Cloud HCM Applications Revenues, $M:

Type/Year 2015 2016 YoY Growth, %
Total Revenues, $M Subscribe Subscribe Subscribe
HCM Applications Revenues, $M Subscribe Subscribe Subscribe
Cloud HCM Applications Revenues, $M Subscribe Subscribe Subscribe

* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

Nice Systems 2016 Revenue Breakdown by Type:

Type License Services Hardware Support & Maintenance SaaS
% of Total Revenues Subscribe Subscribe Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe Subscribe Subscribe

Nice Systems 2016 Total & HCM Applications Revenues by Region:

Region % of Total Revenues 2016 Total Revenues, $M 2016 HCM Applications Revenues, $M
Americas Subscribe Subscribe Subscribe
EMEA Subscribe Subscribe Subscribe
APAC Subscribe Subscribe Subscribe
Total Subscribe Subscribe Subscribe

Nice Systems Direct vs Indirect sales

Region Direct Sales Indirect Sales Total
Type % Subscribe Subscribe Subscribe
Revenues, $M Subscribe Subscribe Subscribe

Nice Systems Customers

No. of Customers: Subscribe

No. of HCM Applications Customers: Subscribe

No. of Cloud HCM Customers: Subscribe

No. of Cloud HCM Subscribers: Subscribe

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  • Reference wins across regions
  • Customer Size segments
  • Customer wins momentum

Nice Systems Opportunities

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  • Market Opportunities at the vertical and subvertical levels
  • Mergers and Acquisitions (M&A), Funding
  • Geo Expansions

Nice Systems Risks

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  • Ability to handle internal and external risk and challenges

Nice Systems Ecosystem

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  • Health of ecosystem
  • Network Effects of BPO, ISV, SI
  • VAR Partners
  • Direct vs Indirect sales

Nice Systems Cloud Platform (PaaS) & Infrastructure (IaaS) Details

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  • Cloud Infrastructure (IaaS)
  • Cloud Platform (PaaS)
  • Cloud Application delivery (SaaS)
  • Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.


Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).




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