ServiceNow Recent Developments
In October 2018, ServiceNow sets plans for big expansion of its headquarters in Santa Clara. The cloud-based provider of software and services for information technology, human resources, customer relations, and security operations has leased from The Sobrato Organization a yet-to-be-constructed office building that would be big enough to accommodate well over 1,000 employees.
ServiceNow M&A Activities
Recent ServiceNow acquisitions include FriendlyData (October 2018), Parlo (May 2018), VendorHawk (April 2018), SkyGiraffe (October 2017), Qlue (May 2017), DXContinuum (January 2017).
ServiceNow Overview
Ownership: - NOW : NYSE
Employees: 7661
Functional Market: Time & Attendance, Core HR and Personnel Management, Payroll, Performance and Goal Management, Learning and Development, Compensation Management,
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilities,
ServiceNow Key Cloud & HCM Applications
ServiceNow,
SCORES Analysis
ServiceNow Strengths
ServiceNow is the fastest-growing enterprise software company with more than $1 billion in annual revenues. ServiceNow delivers digital workflows that create great experiences and unlock productivity. It has seen significant growth in its IT Service Management business and has made strong inroads with its HR Service Delivery, Customer Service Management, and Security Operations products. In May 2018 it was named Forbes' #1 world's most innovative company for 2018.
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- Key differentiators
- Domain Expertise
- Product portfolio
- Solution scope
ServiceNow HCM & Cloud HCM Applications Revenues, $M:
| Type/Year | 2016 | 2017 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
ServiceNow Revenue Breakdown by Type:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
ServiceNow HCM Applications Revenues By Sub-Functional Markets, $M:
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Split by Sub-Functional Markets
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%
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2017 HCM Revenues, By Sub-Functional Markets, $M
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ServiceNow HCM Applications Revenues By Verticals, $M:
ServiceNow Total & HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2017 Total Revenues, $M | 2017 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
ServiceNow Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
ServiceNow Customers
No. of Customers: Subscribe
No. of HCM Applications Customers: Subscribe
No. of Cloud HCM Customers: Subscribe
No. of Cloud HCM Subscribers: Subscribe
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- Reference wins across regions
- Customer Size segments
- Customer wins momentum
ServiceNow Opportunities
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- Market Opportunities at the vertical and subvertical levels
- Mergers and Acquisitions (M&A), Funding
- Geo Expansions
ServiceNow Risks
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- Ability to handle internal and external risk and challenges
ServiceNow Ecosystem
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- Health of ecosystem
- Network Effects of BPO, ISV, SI
- VAR Partners
- Direct vs Indirect sales
ServiceNow Cloud Platform (PaaS) & Infrastructure (IaaS) Details
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- Cloud Infrastructure (IaaS)
- Cloud Platform (PaaS)
- Cloud Application delivery (SaaS)
- Data Center (Hosting)
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/https://www.appsruntheworld.com/offerings
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