ServiceNow Recent Developments
FY2016 revenues totaled $1.39 billion. Appointed John Donahoe President and CEO in February 2017.
ServiceNow M&A Activities
Acquired DXContinuum (machine learning) in January 2017 and Qlue (artificial intelligence and virtual assistant technology) in May 2017.
ServiceNow Overview
Ownership: Public - NOW : NYSE
Employees: 5600
Functional Market: Core HR, ,
Key Verticals: Aerospace & Defense, Automotive, Banking and Financial Services, Communication, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure & Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil and Gas, Professional Services, Retail, Transportation, Utility,
ServiceNow Key Cloud & HCM Applications
ServiceNow,
SCORES Analysis
ServiceNow Strengths
ServiceNow is the fastest-growing enterprise software company with more than $1 billion in annual revenues. It has seen significant growth in its IT Service Management business and has made strong inroads with its HR Service Delivery, Customer Service Management, and Security Operations products. ServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day to day work life, ServiceNow helps the modern enterprise operate faster and be more scalable. Customers use its service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow enables service management for every department in the enterprise including IT, human resources, facilities, field service and more.
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- Key differentiators
- Domain Expertise
- Product portfolio
- Solution scope
ServiceNow HCM & Cloud HCM Applications Revenues, $M:
| Type/Year | 2015 | 2016 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
ServiceNow 2016 Revenue Breakdown by Type:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
ServiceNow 2016 HCM Applications Revenues By Sub-Functional Markets, $M:
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Split by Sub-Functional Markets
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%
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2016 HCM Revenues, By Sub-Functional Markets, $M
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ServiceNow 2016 HCM Applications Revenues By Verticals, $M:
ServiceNow 2016 Total & HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2016 Total Revenues, $M | 2016 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
ServiceNow Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
ServiceNow Customers
No. of Customers: Subscribe
No. of HCM Applications Customers: Subscribe
No. of Cloud HCM Customers: Subscribe
No. of Cloud HCM Subscribers: Subscribe
Don't Miss our Customer Database
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- Reference wins across regions
- Customer Size segments
- Customer wins momentum
ServiceNow Opportunities
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- Market Opportunities at the vertical and subvertical levels
- Mergers and Acquisitions (M&A), Funding
- Geo Expansions
ServiceNow Risks
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- Ability to handle internal and external risk and challenges
ServiceNow Ecosystem
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- Health of ecosystem
- Network Effects of BPO, ISV, SI
- VAR Partners
- Direct vs Indirect sales
ServiceNow Cloud Platform (PaaS) & Infrastructure (IaaS) Details
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- Cloud Infrastructure (IaaS)
- Cloud Platform (PaaS)
- Cloud Application delivery (SaaS)
- Data Center (Hosting)
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
https://www.appsruntheworld.com/https://www.appsruntheworld.com/offerings
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