ServiceNow

Recent Developments

Topping $1B sales in 2015, ServiceNow has signed 230 customers with each paying $1M+ in annualized contract value.

SCORES Analysis

ServiceNow Strengths

ServiceNow has become one of the fastest-growing Cloud platform and application vendors focusing on enterprise service management software. Its products allow different divisions including IT and other Lines of Business to gain better insights into service metrics that previously would not have been made apparent because of the use of multiple back-office and front-office systems that are often not integrated.

The decision to extend its software beyond IT stems from its desire to help customers extend the benefits of IT automation to other divisions such as operations, finance and HR, allowing all the key stakeholders to measure and improve their service metrics throughout their organizations.

Subscribe to read more about ServiceNow

• Key differentiators
• Domain Expertise
• Product portfolio
• Solution scope

ServiceNow HCM & Cloud HCM Applications Revenues, $M:

Type/Year	2014	2015	YoY Growth, %
Total Revenues, $M	Subscribe	Subscribe	Subscribe
HCM Applications Revenues, $M	Subscribe	Subscribe	Subscribe
Cloud HCM Applications Revenues, $M	Subscribe	Subscribe	Subscribe

* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.

ServiceNow 2015 Revenue Breakdown by Type:

Type	License	Services	Hardware	Support & Maintenance	SaaS
% of Total Revenues	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe
Revenues, $M	Subscribe	Subscribe	Subscribe	Subscribe	Subscribe

ServiceNow 2015 HCM Applications Revenues By Sub-Functional Markets, $M:

Split by Sub-Functional Markets		%	2015 HCM Revenues, By Sub-Functional Markets, $M
Core HR and Performance Management	Benefits Administration	Subscribe	Subscribe
	Compliance	Subscribe	Subscribe
	Core HR (Personnel & Organization Management)	Subscribe	Subscribe
	Payroll	Subscribe	Subscribe
	Pension Administration	Subscribe	Subscribe
	Compensation Management	Subscribe	Subscribe
	Learning & Development	Subscribe	Subscribe
	Performance & Goal Management	Subscribe	Subscribe
	Succession & Leadership Planning	Subscribe	Subscribe
Talent Acquisition	Applicant Tracking Systems	Subscribe	Subscribe
	Contingent Labor Management	Subscribe	Subscribe
	Marketing	Subscribe	Subscribe
	Onboarding	Subscribe	Subscribe
	Recruiting	Subscribe	Subscribe
	Sourcing	Subscribe	Subscribe
Workforce Management	Absence and Leave Management	Subscribe	Subscribe
	Fatigue Management	Subscribe	Subscribe
	Task Management	Subscribe	Subscribe
	Time & Attendance	Subscribe	Subscribe
	Time Clock (Hardware)	Subscribe	Subscribe
	Workforce Scheduling	Subscribe	Subscribe
	Workforce Analytics	Subscribe	Subscribe

ServiceNow 2015 HCM Applications Revenues By Verticals, $M:

Split by Verticals	% of Total Revenues	2015 HCM Apps Revenues, By Verticals, $M
Aerospace & Defense	Subscribe	Subscribe
Automotive	Subscribe	Subscribe
Banking and Financial Services	Subscribe	Subscribe
Communication	Subscribe	Subscribe
Construction and Real Estate	Subscribe	Subscribe
Consumer Packaged Goods	Subscribe	Subscribe
Distribution	Subscribe	Subscribe
Education	Subscribe	Subscribe
Government	Subscribe	Subscribe
Healthcare	Subscribe	Subscribe
Insurance	Subscribe	Subscribe
Leisure & Hospitality	Subscribe	Subscribe
Life Sciences	Subscribe	Subscribe
Manufacturing	Subscribe	Subscribe
Media	Subscribe	Subscribe
Non Profit	Subscribe	Subscribe
Oil and Gas	Subscribe	Subscribe
Professional Services	Subscribe	Subscribe
Retail	Subscribe	Subscribe
Transportation	Subscribe	Subscribe
Utility	Subscribe	Subscribe
Total	Subscribe	Subscribe

ServiceNow 2015 Total & HCM Applications Revenues by Region:

Region	% of Total Revenues	2015 Total Revenues, $M	2015 HCM Applications Revenues, $M
North Americas	Subscribe	Subscribe	Subscribe
Latin Americas	Subscribe	Subscribe	Subscribe
EMEA	Subscribe	Subscribe	Subscribe
APAC	Subscribe	Subscribe	Subscribe
Total	Subscribe	Subscribe	Subscribe

ServiceNow 2015 Direct vs Indirect sales

Region	Direct Sales	Indirect Sales	Total
Type %	Subscribe	Subscribe	Subscribe
Revenues, $M	Subscribe	Subscribe	Subscribe

ServiceNow Customers

No. of Customers: Subscribe

No. of HCM Applications Customers: Subscribe

No. of Cloud HCM Customers: Subscribe

No. of Cloud HCM Subscribers: Subscribe

Don't Miss our Customer Database

Subscribe to read more about ServiceNow

• Reference wins across regions
• Customer Size segments
• Customer wins momentum

ServiceNow Opportunities

Subscribe to read more about ServiceNow

• Market Opportunities at the vertical and subvertical levels
• Mergers and Acquisitions (M&A), Funding
• Geo Expansions

ServiceNow Risks

Subscribe to read more about ServiceNow

• Ability to handle internal and external risk and challenges

ServiceNow Ecosystem

Subscribe to read more about ServiceNow

• Health of ecosystem
• Network Effects of BPO, ISV, SI
• VAR Partners
• Direct vs Indirect sales

ServiceNow Cloud Platform (PaaS) & Infrastructure (IaaS) Details

Subscribe to read more about ServiceNow

• Cloud Infrastructure (IaaS)
• Cloud Platform (PaaS)
• Cloud Application delivery (SaaS)
• Data Center (Hosting)

Research Methodology

Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.

Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).

For additional information on our methodologies, here's the link:

https://www.appsruntheworld.com/
https://www.appsruntheworld.com/offerings

FAQ

https://www.appsruntheworld.com/FAQ

Copyright © 2017, APPS RUN THE WORLD