Tyler Technologies Strengths, Domain Expertise, and Key Differentiators
Tyler Technologies is a provider of ERP and add-on solutions for the public sector with a special focus on local governments. Increasingly public sector organizations are leveraging Tyler for software-as-a-service applications to improve public access to government information. The vendor operates in two segments: Enterprise Software Solutions (ESS) and Appraisal and Tax Software Solutions and Services (ATSS).
ESS segment provides municipal, county, and state governments and schools with software systems for their back-office functions such as financial management and courts and justice processes.
ATSS provides systems and software that automate the appraisal and assessment of real and personal property, as well as property appraisal outsourcing services for local governments and taxing authorities.
In October 2019, Tyler began a strategic collaboration agreement with Amazon Web Services (AWS) for cloud hosting services. This collaboration will enable Tyler public sector clients to deliver better experiences for citizens, and further enable governments to use data as a strategic asset in the design, management, and delivery of programs.
Tyler Technologies Recent Developments
In August 2020 Tyler Technologies has launched Assessment Connect, a solution that provides county, municipal, and state assessing offices with data access and analysis tools to help ensure fair and equitable property valuations throughout their jurisdictions. Assessment Connect transforms data into a strategic asset that is easily accessible via a secure web portal. The solution provides assessors with real-time data and insights into appraisals, appeals, property development efforts, and more.
In addition, Assessment Connect gives assessing offices access to a powerful peer-to-peer network, which offers a secure, private way for them to share data with other jurisdictions. Counties often have unique commercial or residential properties which can be difficult to value. And, county boundaries frequently intersect cities and school districts, making the analysis and aggregation of datasets challenging. With this solution, data can be collectively shared without the need for manual intervention. As a result, the data can make appraisals more reliable, reduce the possibility of appeals, and enhance decision making.
In 2019 Tyler Technologies has launched its Socrata based cloud application, Law Enforcement Analytics, a new datarich product for public safety command staff. Law Enforcement Analytics allows public safety staff to have a comprehensive view into crime statistics in their community. With the tool, they can identify types of crime that have increased or decreased in a given area, determine and visualize where crimes occurred, and pinpoint when crime types occur most frequently. This information allows law enforcement agencies to create specific plans or tactics in a certain region, for a specific crime type, or over a given timeframe.
In October 2019, Tyler Technologies acquired Courthouse Technologies, an industry-leading provider of jury management systems. CHT will complement and elevate Tyler's software offerings for domestic and international court clients. The acquisition of Courthouse Technologies strengthens Tyler's courts and justice portfolio to better serve its clients and their communities.
At the beginning of 2019, Tyler Technologies made two more acquisitions. The first one by acquiring MyCivic, a provider of citizen engagement applications. MyCivic will elevate Tyler's current citizen-facing applications by enabling clients to provide a single app for citizens to interact with their local government in multiple ways.
The second acquired company is MicroPact from Arlington Capital Partners. The decision to acquire MicroPact is in line with Tyler Technologies' long-term strategy to add products that complement its current offerings and will support its goals for long-term growth.
Tyler Technologies Mergers and acquisitions (M&A) Activities
In December 2018, Tyler Technologies acquired SceneDoc, a company that provides mobile-first, software-as-a-service (SaaS) field reporting for law enforcement agencies.
Earlier in October Tyler acquired MobileEyes, a company that develops software to improve public safety by supporting fire prevention and suppression, emergency response, and structural safety.
Tyler Technologies Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying Tyler Technologies applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of Tyler Technologies and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified New World, Odyssey and Muni ERP, Odyssey File and Serve, Orion SmartFile, iasWorld, CLT Appraisal customers.
Tyler Technologies Overview
Ownership: - TYL : NYSE
Number of Employees: 5500
Functional Market: Workforce Analytics, Workforce Scheduling, Task Management, Time and Attendance, Core HR, Payroll, Onboarding, Recruiting, Performance and Goal Management, Compensation Management,
Key Verticals: K12, Higher Education, Federal Government, State and Local Government, Public Safety,
Tyler Technologies Key Cloud and HCM Applications
New World, Odyssey and Muni ERP, Odyssey File and Serve, Orion SmartFile, iasWorld, CLT Appraisal
Tyler Technologies HCM and Cloud HCM Applications Revenues, $M:
| Type/Year | 2018 | 2019 | YoY Growth, % |
|---|---|---|---|
| Total Revenues, $M | Subscribe | Subscribe | Subscribe |
| HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
| Cloud HCM Applications Revenues, $M | Subscribe | Subscribe | Subscribe |
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
Tyler Technologies Revenue Breakdown by Type:
| Type | License | Services | Hardware | Support & Maintenance | SaaS |
|---|---|---|---|---|---|
| % of Total Revenues | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe | Subscribe | Subscribe |
Tyler Technologies HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets | % | 2019 HCM Revenues, By Sub-Functional Markets, $M | |
Tyler Technologies HCM Applications Revenues By Verticals, $M:
Tyler Technologies Total and HCM Applications Revenues by Region:
| Region | % of Total Revenues | 2019 Total Revenues, $M | 2019 HCM Applications Revenues, $M |
|---|---|---|---|
| Americas | Subscribe | Subscribe | Subscribe |
| EMEA | Subscribe | Subscribe | Subscribe |
| APAC | Subscribe | Subscribe | Subscribe |
| Total | Subscribe | Subscribe | Subscribe |
Tyler Technologies Direct vs Indirect sales
| Region | Direct Sales | Indirect Sales | Total |
|---|---|---|---|
| Type % | Subscribe | Subscribe | Subscribe |
| Revenues, $M | Subscribe | Subscribe | Subscribe |
Tyler Technologies Customers - Breakdown by Geo, Size, Vertical and Product
List of Verified Tyler Technologies Customers
No. of Tyler Technologies Customers: 10000
No. of Tyler Technologies HCM Applications Customers: x
No. of Tyler Technologies Cloud HCM Customers: 8800
No. of Tyler Technologies Cloud HCM Subscribers: 66000
Tyler has more than 26,000 successful installations across 10,000 sites, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations.
Among Tyler Technologies customer are Glenville, New York; Virginia's Spotsylvania County Public Schools; Texas' Alvin Independent School District; Collin and Galveston, Texas; Portage, Indiana; Washtenaw County, Michigan; Clarion County, Pennsylvania; State of Nevada; Walnut Creek, California; San Juan County, New Mexico, Pasco County Schools in Florida, Charlotte, NC, court systems in Maryland and Oregon, City of Mesquite, Lubbock (Texas), Santa Barbara (California), Maryland's Harford County, Town of Mount Desert, City of Ellsworth, City of Naples, Butler County, Gillette, Wyo., West Contra Costa, Hayward, City of Charlotte, Sioux Falls and others.
Tyler Technologies Market Opportunities, M&A and Geo Expansions
In 2019, Tyler Technologies added 596 new SaaS clients and 78 existing clients elected to convert to their SaaS model. Also, e-filing services contributed approximately $7.0 million of the subscription revenue increase in 2019. The increase in e-filing revenue is attributed to new e-filing clients, as well as increased volumes as the result of several existing clients mandating e-filing.
In November 2018, Tyler Technologies has signed an agreement with Bell County, for Tyler's Odyssey Case Manager solution. All courts in Bell County will use the solution to build workflow, automate processes, and support pre-trial office procedures. Bell County's previous case management solution had been in place for more than 25 years but was not able to keep up with the evolving needs of the county's staff or its constituents. After an extensive evaluation of multiple vendors and meetings with several neighboring clients, Bell County ultimately selected Tyler to provide its Odyssey solution.
The same period 2018, Tyler Technologies has signed an agreement with Loudoun County, for Tyler's EnerGov civic services solution. The county will replace its 20-year-old legacy land management information system with the EnerGov Community Development suite to streamline and automate its enterprise land management, permitting, and development review process.
In August 2018, Tyler acquired CaseloadPRO, a company that provides a fully-featured probation case management system.
In April Tyler Technologies acquired Sage, a cybersecurity company offering a suite of services that supports an entire cybersecurity lifecycle.
Tyler Technologies Risks and Challenges
Tyler Technologies migration to the Cloud is ongoing as it seeks to reduce its dependence on on-premise systems, while helping its partners drive more services revenues through Cloud delivery.
Tyler Technologies Ecosystem, Partners, Resellers and SI
Tyler market its products and services through direct sales and marketing personnel located throughout the United States.
Tyler Technologies Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- Tyler Technologies Public Cloud and Infrastructure (IaaS)
- Tyler Technologies Platform (PaaS)
- Tyler Technologies Application Delivery
- Tyler Technologies Private Cloud and Data Centers
Research Methodology
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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