WalkMe Strengths, Domain Expertise, and Key Differentiators
Since being founded in 2011, WalkMe has experienced impressive traction in the enterprise community. As growth accelerates, WalkMe continues to increase its capability to understand user behavior across devices.
WalkMe transforms the user experience by using machine learning and deep analytics to understand individual habits and behaviors when using any software or website. With these insights, WalkMe’s DAP can contextually guide, engage, and anticipate a user’s needs.
This drives technology adoption, reduces helpdesk tickets, streamlines workflows, and boosts productivity. WalkMe customers report 15%-121% faster training time, a double-digit increase in employee engagement and satisfaction, and a 30%-70% reduction in employee requests for support.
WalkMe Recent Developments
In September 2021, WalkMe expanded its executive leadership team with the appointment of Wayne McCulloch as Chief Customer Officer. Author of the best-selling book, The Seven Pillars of Customer Success, and with over 25 years of experience in customer success roles, McCulloch will drive the adoption of WalkMe to transform the way enterprise CIOs gain visibility and insights into digital assets and business processes.
In 2018, WalkMe launched new WalkMe Automation, which delivers an improved employee experience with a single click, removing the need for employees to learn new habits or break old ones. The solution eliminates routine steps when using any business application, auto-populates fields across systems, and eradicates the need for prior application knowledge. The same year, the company launched WalkMe ActionBot, an intuitive chatbot designed to understand the user's needs and automate complex tasks spanning across various enterprise applications.
WalkMe ActionBot enables users to perform any task without prior knowledge or competency on any web, mobile, or desktop application, delivering unprecedented efficiencies and user adoption. Additionally, WalkMe launched WalkMe Growth Edition, an AI-powered solution specifically geared towards customer-centric growth companies. Using WalkMe Growth Edition, SaaS and web-based companies can analyze, predict, and take action on user behavior, resulting in greater customer retention and business growth.
In 2019, the Digital Adoption Center (DAC), which unlocks crucial business intelligence for CIOs and business leaders looking to make data-driven business decisions, maximize ROI across various business processes and improve the bottom line."
WalkMe Mergers and acquisitions (M&A) Activities
In April 2021, WalkMe completed the acquisition of Zest. Zest, known as "The Information Enablement Tool", provides a fast and efficient mechanism for retrieving any document, file, contact, or record from the cloud. Zest's AI-driven search leverages NLP (Natural Language Processing) to create an on-demand, graph database. This increases the predictability of user search for faster, more relevant results.
In June 2018, WalkMe acquired DeepUI, a company that has developed a patented machine learning technology to understand any business software at the graphical user interface (GUI) level, without the need for an application programming interface (API). DeepUI accelerates the adoption of any digital process by leveraging aggregated data and insights. WalkMe also acquired Abbi.io and Jaco Analytics.
WalkMe Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying WalkMe applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of WalkMe and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified WalkMe, customers.
Ownership: - NASDAQ: WKME
Number of Employees: 840
Key Verticals: Aerospace and Defense, Automotive, Banking and Financial Services, Communications, Construction and Real Estate, Consumer Packaged Goods, Distribution, Education, Government, Healthcare, Insurance, Leisure and Hospitality, Life Sciences, Manufacturing, Media, Non Profit, Oil, Gas and Chemicals, Professional Services, Retail, Transportation, Utilites,
WalkMe Key Cloud and HCM Applications
WalkMe HCM and Cloud HCM Applications Revenues, $M:
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* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
WalkMe Revenue Breakdown by Type:
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WalkMe HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets
2020 HCM Revenues, By Sub-Functional Markets, $M
WalkMe HCM Applications Revenues By Verticals, $M:
WalkMe Total and HCM Applications Revenues by Region:
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WalkMe Direct vs Indirect sales
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WalkMe Customers - Breakdown by Geo, Size, Vertical and Product
No. of WalkMe Customers: 2000
No. of WalkMe HCM Applications Customers: 2000
No. of WalkMe Cloud HCM Customers: x
No. of WalkMe Cloud HCM Subscribers: x
WalkMe has 2000 customers, and nearly 500 million end-users worldwide. Among WalkMe customers are Schenker, Thermo Fisher, Del Monte Foods Inc, Ulta Beauty, Roche, First Midwest Bank, FMC Technologies, Royal Canin, Avalara, Cisco, Citrix, Intuit, Medtronic, PayPal, Virgin, BMO, LogMeIn, 3M, Adobe, Aetna, BT, and many others.
WalkMe Market Opportunities, M&A and Geo Expansions
In July 2021, released the updates of the WalkMe Digital Adoption Platform (DAP). Unveiled in conjunction with DAP Professionals Day, the latest version includes new enterprise-grade capabilities such as integration with Microsoft Teams and enhanced auditing & monitoring, as well as community-generated templates, and report builders. The updates provide organizations with further opportunities to accelerate digital transformation and recognize quicker time to value of their technology investments through driving user adoption of digital assets.
In December 2019 WalkMe closed a $90M round of funding led by Vitruvian Partners with participation from previous investor Insight Partners. With this latest funding round, WalkMe will continue to scale and help leading enterprises realize the full potential of their software assets and empower digital transformation across their organization.
With over $307 million in funding raised to-date, almost doubling its valuation in the last year and more than 2,000 customers across the globe, WalkMe has experienced exponential growth since its launch in 2011. In Q2 of 2019, WalkMe crossed $100 Million in ARR, and in Q3 of 2019 WalkMe's new business bookings grew 100% compared to Q3 of 2018. WalkMe will use the investment to drive expansion into new markets, including Latin America, and will continue to invest in and rapidly scale its Digital Adoption Platform (DAP) to meet growing customer demand. WalkMe's DAP makes it effortless to use any software, website, or app – analyzing and automating processes so users can complete tasks faster and easier.
In 2019, WalkMe partnered with Japan Cloud, a Tokyo-based professional services firm that supports leading global businesses to establish themselves successfully in the Japanese market, to form WalkMe K.K. With the support from Japan Cloud, WalkMe K.K.will offer WalkMe's pioneering adoption solutions for the most popular enterprise systems, customized for the Japanese market.
In November 2018, Singapore-based EDBI was the primer investor in WalkMe's strategic plan to expand its presence in APAC. EDBI joined the $40 million Series F financing round led by Insight Venture Partners and WalkMe's first institutional investor, Mangrove Capital Partners, bringing the total Series F raised to $50 million. WalkMe has raised a total of $217.5 million."
WalkMe Risks and Challenges
WalkMe needs to strike the delicate balance of developing highly-differentiated onboarding apps while optimizing the economy of scale by extending itself into a range of core HR, CRM, and collaboration tools.
WalkMe Ecosystem, Partners, Resellers and SI
In April 2020 WalkMe, stepped into a strategic partnership to help organizations realize the full value of their Microsoft investments by enhancing the integration and optimization of the companies' product and platform. Through this partnership, the companies will enable enterprise organizations to easily deploy WalkMe's Digital Adoption Platform on top of Microsoft Dynamics 365 without an extension, giving their employees the power to utilize the technology efficiently and productively.
WalkMe for Microsoft Dynamics brings value across the entire sales ecosystem by accelerating onboarding and adoption for employees, no matter where they are located, automates processes to drive efficiency and growth, and streamlines change management.
WalkMe's platform will enable the creation of interactive, on-screen sequences to guide and engage users on Microsoft Dynamics 365. WalkMe's context-intelligent algorithm streamlines digital adoption internally and externally, ensuring that the right users receive the most accurate information exactly at the time requested.
Mostly direct sales with a range of partnerships with system integrators. In October 2019, WalkMe joined Deutsche Telekom’s cloud partner network. Through the partnership, Deutsche Telekom and WalkMe will offer a joint service for organizations undergoing the digital transformation process.
WalkMe Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
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