When I Work Strengths, Domain Expertise, and Key Differentiators
When I Work was built to serve the employee scheduling and communication needs of workplaces across a wide range of industries. It makes scheduling staff easy for coffee shops, restaurants, customer service departments, retail shops, colleges, healthcare organizations, nonprofits, and many, many other types of workplaces.
When I Work Recent Developments
When I Work supports 150,000 workplaces, and over half a million people in over 50 countries rely on When I Work for employee scheduling, time clock and communication. Improve operational efficiency, drive employee accountability via self-service, and control labour costs with the easiest employee scheduling, time clock and team communication software on the market.
When I Work Customers in ARTW Customer Database
Leveraging a rigorous data-centric research methodology, APPS RUN THE WORLD asks the simple question: Who’s buying When I Work applications and why? And we provide the answers – supported by decades of research – to our clients around the world. Our Customer database has over 100 data fields that detail company usage of When I Work and other enterprise apps by function, customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details. List of Verified When I Work customers.
When I Work Overview
Ownership: - x
Number of Employees: 130
Key Verticals: Banking and Financial Services, Communication, Construction, Real Estate, Consumer Packaged Goods, Distribution, K738, Higher Education, Federal Government, State and Local Government, Public Safety, Healthcare, Life Insurance, P&C Insurance, Specialty Insurance, Leisure and Recreation, Hospitality, Manufacturing, Media, Faith-Based Nonprofit, Youth and Elderly Care, Special Cause Nonprofit, Oil and Gas, Chemicals, Professional Services, Retail, Utilities,
When I Work Key Cloud and HCM Applications
When I Work
When I Work HCM and Cloud HCM Applications Revenues, $M:
|Type/Year||2020||2021||YoY Growth, %|
|Total Revenues, $M||Subscribe||Subscribe||Subscribe|
|HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
|Cloud HCM Applications Revenues, $M||Subscribe||Subscribe||Subscribe|
* HCM Applications Revenues = License + Support & Maintenance + SaaS ( Hardware and Prof. Services are Excluded )
** All revenue figures are estimates based on public records, Cloud and Non-Cloud business models in Apps Run The World's vendor database, and annual survey results including vendor feedback.
When I Work Revenue Breakdown by Type:
|Type||License||Prof. Services||Hardware||Support & Maintenance||SaaS||PaaS||IaaS||Other (Non Enterprise Application Revenues)||Total|
|% of Total Revenues||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||Subscribe||100%|
When I Work HCM Applications Revenues By Sub-Functional Markets, $M:
Split by Sub-Functional Markets
2021 HCM Revenues, By Sub-Functional Markets, $M
When I Work HCM Applications Revenues By Verticals, $M:
When I Work Total and HCM Applications Revenues by Region:
|Region||% of Total Revenues||2021 Total Revenues, $M||2021 HCM Applications Revenues, $M|
When I Work Direct vs Indirect sales
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When I Work Customers - Breakdown by Geo, Size, Vertical and Product
No. of When I Work Customers: 700
No. of When I Work HCM Applications Customers: 700
No. of When I Work Cloud HCM Customers: 700
No. of When I Work Cloud HCM Subscribers: 6909932
When I Work covers over 150,000 workplaces worldwide and half of a million people in over 50 countries rely on When I Work for employee scheduling, time clock and communication. The company's Employee Scheduling software has 6,909,932 users.
When I Work Market Opportunities, M&A and Geo Expansions
In November 2021, When I Work, a messaging app that lets shift-based teams schedule work and more raises $200M.The funding is coming from a single investor, Bain Capital (specifically its Tech Opportunities fund), and while the pair are not disclosing valuation, it’s being described as a “majority growth investment”, which implies something around $400 million. CEO Martin Hartshorne said in an interview that When I Work is profitable, and it has been since June of last year — notable, considering we were in the depths of pandemic living and economic uncertainty — and its steady rise was the reason for raising now, after raising just $24 million in the 11 years prior.
In September 2021, When I Work, and Clair, a New York-based financial technology company today announced a partnership to offer free on-demand pay through Clair’s Payday Wallet to shift-based workplaces that use When I Work. Through this partnership, When I Work and Clair build on their legacies as pioneers in workforce management and financial technology by offering When I Work shift workers the ability to get free access to their earnings every day after they clock out of work. The two companies accelerate a growing trend of workforce management companies providing employee benefits as part of their product offerings.
In 2016, When I Work secured $15 million in a Series B round led by Drive Capital. Arthur Ventures and High Alpha also participated. This followed a $9 million Series A led by e.ventures, Greycroft Partners and Arthur Ventures, bringing the company's total financing to date to $24 million.
When I Work Risks and Challenges
Greg Wallace, When I Work's first chief financial officer, is helping to carry out a growth strategy as the hourly workforce management company seeks to triple revenue and reach millions of additional users globally. When I Work reduced full-time staff by about one-third in April as pandemic-related shutdowns challenged customers and slowed business. The decline was not as sharp as forecast, however, and business has grown year over year but ended short of 2020's original plan, Wallace said. Wallace previously was senior finance manager at Code42 and held several financial roles at HighJump Software.
When I Work in Minneapolis was in the thick of the market and wanted to add more features to attract larger business customers. In July 2021, Octavian Tarcea joined as the company's new chief technology officer. Octavian Tarcea will lead the development of those applications, which he says make for "happier and more productive teams" at shift-based workplaces.
In April 2020, As a result of the global pandemic Coronavirus, When I Work laid off 55 full-time employees, eight part-time employees and furloughed one full-time employee. The cuts affect around 35% of the company’s workforce.
Scaling out its offerings to address multiple workforce management applications and needs of its customers is key to success.
When I Work Ecosystem, Partners, Resellers and SI
Mostly direct sales.
When I Work Cloud Platform (PaaS) and Infrastructure (IaaS) Details
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- When I Work Public Cloud and Infrastructure (IaaS)
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- When I Work Private Cloud and Data Centers
Data used in research reports are derived from publicly available documents, continuous surveys of applications vendors, customers, resellers, Independent Software Vendors, systems integrators and other verifiable sources.
Vendor shares and market forecast results are based on a combination of existing databases as well as demand side and supply side research conducted throughout the year with validation from vendors, customers, channel partners and documentations such as earnings releases and 10Q and 10K filings, vertical industry studies, regional and country-level statistics from public and private institutions(i.e. colleges, universities, government agencies and trade associations).
For additional information on our methodologies, here's the link:
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