Customer Analytics Adoption Among the Global Top 100

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Construction CRM Adoption Among the Global Top 100

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Community Management Adoption Among the Global Top 100

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Citizen Engagement Adoption Among the Global Top 100

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Call Tracking and Recording Adoption Among the Global Top 100

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Call Center Adoption Among the Global Top 100

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Automotive Dealership CRM Adoption Among the Global Top 100

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Account Based Marketing Adoption Among the Global Top 100

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Intelligent Document Processing Adoption Among the Global Top 100

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Document Management Adoption Among the Global Top 100

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Content Management Adoption Among the Global Top 100

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Application, Web and Enterprise Search Among the Global Top 100

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Survey and Questionnaire Among the Global Top 100

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PBX, VoiP and Phone Systems Adoption Among the Global Top 100

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Event Management Adoption Among the Global Top 100

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Collaboration Adoption Among the Global Top 100

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Audio Video and Web Conferencing Adoption Among the Global Top 100

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Blockchain Platform Adoption Among the Global Top 100

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Process Mining Adoption Among the Global Top 100

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Data Warehouse Adoption Among the Global Top 100

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Analytics and BI Adoption Among the Global Top 100

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Natural Language Processing Adoption Among the Global Top 100 NLP

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Chatbots and Conversational AI Among the Global Top 100

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Artificial Intelligence Marketing Among the Global Top 100

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ML and Data Science Platforms Adoption Among the Global Top 100

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Enterprise Applications Customer Wins Summary – 2024 September

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Generative AI Adoption Among the Global Top 100

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Oracle Showcases AI at CloudWorld, SuiteWorld

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Enterprise Applications Customer Wins Summary – August 2024-01

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Exhibit 1 – 2023 Cloud ERP Applications Market Shares Split By Top 10 Cloud ERP Vendors and Others, %

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