The drumbeat of Business AI is getting loud and clear with the latest coming from Zoho announcing two key applications that amplify the value of automation in the enterprise. Infused with its advances in Generative AI, the two new products from Zoho underscore the evolution of enterprise software vendors as they extend their core offerings across every functional aspect from the backoffice to the front.
The second attribute of Business AI is the ability for vendors like Zoho to scale automation with ease. While Zoho Spend serves as the central console for any organization to manage and improve through automation every workflow from procurement to accounts payable and from travel and expense to payroll for hundreds or even tens of thousands of their employees, Zoho Billing Enterprise Edition helps companies expand the billing and collection processes globally by ensuring them to stay in full compliance with local tax regulations in at least 15 countries.
Control involving trust and partnership (as shown in the picture below outlined by Vijay Sundaram, Chief Strategy Officer at Zoho at its Zoho Day event in February 2025) forms the third pillar of Business AI. Zoho has the added benefit of leveraging its own Large Language Model, which facilitates maximum visibility into how enterprise data and insights are being modeled, summarized and distributed with precision that is also auditable.
“When it comes to AI and data privacy, there is no greater concern than the safety of a customer’s financial information,” said Raju Vegesna, Zoho’s Global Chief Evangelist. “The AI tools introduced today across Zoho’s extensive Finance and Operations Platform serve as the perfect user assistant: providing deep insights and forecasting into company finances, flagging inconsistencies, and automating repetitive tasks—all within Zoho’s own Zia LLM to ensure that a customer’s data is never at risk.”
Business AI As Next Frontier
The following exhibit demonstrates the evolution of the Cloud applications marketplace as it quickly adapts itself in the era of Gen AI, based on our continuous survey of enterprise customers, their software purchases and thousands of buyer intent signals captured every single day from our site visitors all pointing to increased demands for validated cost and benefit analysis on Business AI investments.
What 2026 will bring depends on how soon customers embrace Business AI as their go-to recipe for success over the next five to 10 years.
Our interactions and surveys of hundreds of IT executives over the past 12 months all point to a recurring theme – Business AI will need to scale before they want to invest further while engaging with partners including both vendors and their systems integrators and/or consulting firms will help them mitigate risks.
For example, an IT executive with Caterpillar has the following observation: It’s one thing to use AI automation to save a few minutes or even a few hours for any workflow, but it’s something else altogether to expand it across the board in order to achieve overall organizational efficiency.
Similar to the corporate stampede from on-premise implementation to the Cloud since 2001, anything that involves business IT activity – now projecting to run up to trillions of dollars in global spend in the next decade – requires win-win collaboration among customers, vendors and partners so that both credit and responsibility can be shared and accounted for.
Like many suite providers, Zoho has done its fair share of innovation and now the end game is not to underestimate the risks of Business IT, but to plan for the unexpected while executing every step by following the tried-and-true formula of building and sustaining any organization – relationship, experience and clever timing.
List of Zoho Customers
Source: APPS RUN THE WORLD Technographics Platform, December 2025
