Social Media Management Adoption Among the Global Top 100
Social Media Management Adoption Among the Global Top 100

This report delves into the adoption of Social Media Management by the Global Top 100 companies, both privately-held and publicly-traded, as ranked by size, including employee count and revenue metrics, such as those found in the Fortune 1000 and Global 2000 listings. We explore how these leading enterprises are leveraging Social Media Management to pursue strategic goals and drive lasting benefits across various business functions.

The adoption of Social Media Management within these top companies reveals significant investments in CRM technology, highlighting a broad and diverse approach. These organizations frequently partner with multiple vendors, integrating complementary CRM solutions to achieve their business objectives. This multi-vendor approach allows them to tailor CRM deployments that drive competitive advantages, operational efficiencies, and overall sustainability.

Our latest findings detail the software purchases related to Social Media Management platforms among these top 100 enterprises, their technology investments span a range of CRM tools and solutions, underscoring the complexity of CRM adoption at this level.

Social Media Management Vendors Among the Global Top 100

Emplifi Inc currently holds a 55% market share in the Social Media Management space, making it the leading provider among the Global Top 100, followed by Oracle, Salesforce, HootSuite, and PromoRepublic.

VendorsSocial Media Management AppsMarket Share
Emplifi IncEmplifi Social Marketing Cloud55%
OracleOracle Social Cloud8%
SalesforceSalesforce Radian67%
HootSuiteHootsuite Platform7%
PromoRepublicPromoRepublic4%
Synthesio an Ipsos CompanySynthesio Social Listening Platform3%
ArchiveSocialArchiveSocial3%
Sprout SocialSprout Social Platform3%
GenesysGenesys Social Engagement2%
SpredfastSpredfast Platform2%
BufferBuffer Platform1%
Zoho Corp.Zoho Social1%
LoomlyLoomly Platform1%
TracebuzzTracebuzz1%
Oktopost TechnologiesOktopost Platform1%
SocialPilotSocialPilot Platform1%
ToneDenToneDen1%
Grand Total100%

The insights derived from our research will empower marketers, product managers, and IT professionals to better understand the adoption trends shaping the future of Social Media Management. These trends can potentially lead to significant shifts within the competitive landscape, impacting strategies and market positioning for years to come.

By monitoring these top enterprises and their technology choices, we equip our clients with the knowledge needed to anticipate changes and stay ahead in the rapidly transforming world of enterprise software and CRM innovation.

Custom data cuts related to the Social Media Management Market are available:

  • Top Social Media Management Vendors, Market Size and Market Forecast 2023-2027
  • Social Media Management Market By Vertical Market (21 Industry)
  • Social Media Management Market By Country (USA + 45 countries)
  • Social Media Management Market By Region (Americas, EMEA, APAC)
  • Social Media Management Market By Customer Size (revenue, employee count, asset)
  • Social Media Management Market By Channel (Direct vs Indirect)
  • Social Media Management By Vendor or Product
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    LogoCompanyIndustryEmployeesRevenueCountryEvaluated

Global Top 100 adopting Social Media Management

The influence of these top 100 organizations on the broader CRM market is profound, despite their representation of only a small segment of the digital transformations we track annually. These companies often serve as early adopters and trendsetters, shaping the future of CRM and driving innovations that impact the industry at large.

Our Buyer Insight Technographics Database provides a closer look at these major organizations, capturing the size and intricacy of their IT stacks, along with the frequency of their technology investments. This unique database reveals patterns in CRM adoption and highlights emerging trends, which are crucial for understanding the evolving landscape of Social Media Management.

Our research team continuously tracks the adoption of various Social Media Management, drawing on both publicly available information, such as press releases and case studies, and proprietary data sources. Each quarter, we update our records to reflect new CRM implementations, providing clients with current and relevant insights into market shifts.

Here are the Global Top 100 companies and their adoption of Social Media Management

CustomerIndustryEmployeesRevenueCountryVendorSocial Media Management AppsWhen
FedExTransportation328000$90.2BUnited StatesSalesforceSalesforce Radian62016
Panasonic HoldingsProfessional Services228420$60.2BJapanEmplifi IncEmplifi Social Marketing Cloud2017
General MotorsAutomotive163000$171.8BUnited StatesOracleOracle Social Cloud2016
Decathlon FranceRetail105000$15.5BFranceEmplifi IncEmplifi Social Marketing Cloud2018
Department for Work and PensionsGovernment96110$12.1BUnited KingdomGenesysGenesys Social Engagement2018
Gildan ActivewearManufacturing45000$3.2BCanadaEmplifi IncEmplifi Social Marketing Cloud2021
MichaelsRetail45000$5.3BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2018
JD WetherspoonRetail41754$2.6BUnited KingdomSocialPilotSocialPilot Platform2017
CarnivalLeisure and Hospitality40000$3.0BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2016
DowOil, Gas and Chemicals35900$44.6BUnited StatesOracleOracle Social Cloud2019
Forever 21Retail32800$3.4BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
Weis MarketsRetail23000$4.7BUnited StatesHootSuiteHootsuite Platform2017
Michelin North AmericaManufacturing22750$11.5BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
NandosRetail22460$1.3BUnited KingdomHootSuiteHootsuite Platform2019
ABN AMRO BankBanking and Financial Services20872$8.5BNetherlandsGenesysGenesys Social Engagement2013
SubscribeBanking and Financial Services18581$3.5BArgentinaOracleOracle Social Cloud2017
SubscribeBanking and Financial Services18487$3.5BUnited StatesZoho Corp.Zoho Social2017
SubscribeRetail18000$9.5BGermanyEmplifi IncEmplifi Social Marketing Cloud2018
SubscribeRetail17000$1.3BAustraliaSalesforceSalesforce Radian62020
SubscribeRetail16600$5.8BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2016
SubscribeLeisure and Hospitality15000$2.6BUnited StatesBufferBuffer Platform2019
SubscribeRetail12000$1.2BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2016
SubscribeConsumer Packaged Goods10500$1.9BMexicoEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeManufacturing10000$1.5BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2019
SubscribeRetail10000$1.4BSpainEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeGovernment10000$2.5BUnited StatesOracleOracle Social Cloud2021
SubscribeInsurance9387$4.0BUnited KingdomSalesforceSalesforce Radian62017
SubscribeRetail9201$4.0BUnited KingdomSalesforceSalesforce Radian62014
SubscribeRetail9201$4.0BUnited KingdomSpredfastSpredfast Platform2014
SubscribeUtilities8827$8.7BUnited StatesOracleOracle Social Cloud2018
SubscribeManufacturing7500$2.5BUnited StatesSprout SocialSprout Social Platform2020
SubscribeProfessional Services7000$500MUnited StatesHootSuiteHootsuite Platform2021
SubscribeBanking and Financial Services7000$886MUnited StatesPromoRepublicPromoRepublic2021
SubscribeEducation5086$223MColombiaOracleOracle Social Cloud2017
SubscribeInsurance5063$5.6BNetherlandsTracebuzzTracebuzz2016
SubscribeRetail5000$1.9BUnited StatesHootSuiteHootsuite Platform2017
SubscribeConsumer Packaged Goods4461$1.8BUnited StatesPromoRepublicPromoRepublic2020
SubscribeGovernment4200$895MUnited KingdomSynthesio an Ipsos CompanySynthesio Social Listening Platform2019
SubscribeHealthcare4200$223MSouth AfricaOracleOracle Social Cloud2020
SubscribeRetail4000$5.0BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeLeisure and Hospitality4000$845MCanadaEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeProfessional Services4000$100MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeProfessional Services4000$3.5BUnited StatesSalesforceSalesforce Radian62012
SubscribeLeisure and Hospitality3500$290MFranceEmplifi IncEmplifi Social Marketing Cloud2019
SubscribeRetail3500$350MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeBanking and Financial Services3300$1.3BUnited KingdomOracleOracle Social Cloud2019
SubscribeRetail3127$1.1BUnited KingdomSynthesio an Ipsos CompanySynthesio Social Listening Platform2015
SubscribeEducation3008$419MUnited KingdomEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeRetail3000$476MUnited StatesSprout SocialSprout Social Platform2021
SubscribeLeisure and Hospitality3000$500MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2017
SubscribeRetail2900$500MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeManufacturing2800$590MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2022
SubscribeProfessional Services2500$600MUnited StatesPromoRepublicPromoRepublic2021
SubscribeRetail2500$500MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeProfessional Services2500$1.2BUnited StatesSpredfastSpredfast Platform2015
SubscribeLeisure and Hospitality2500$1.1BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeConsumer Packaged Goods2200$500MUnited Arab EmiratesEmplifi IncEmplifi Social Marketing Cloud2019
SubscribeRetail2200$538MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeInsurance2136$717MUnited KingdomSalesforceSalesforce Radian62015
SubscribeLeisure and Hospitality2100$377MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2018
SubscribeRetail2000$600MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2018
SubscribeRetail2000$200MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeConsumer Packaged Goods2000$500MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2015
SubscribeLeisure and Hospitality2000$200MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2019
SubscribeManufacturing1800$1.0BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeRetail1700$250MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeManufacturing1500$350MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeManufacturing1500$170MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeDistribution1308$1.4BUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeAutomotive1231$4.5BUnited KingdomSalesforceSalesforce Radian62013
SubscribeRetail1200$600MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeRetail1200$250MBrazilEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeConsumer Packaged Goods1150$186MBrazilToneDenToneDen2017
SubscribeInsurance1131$750MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeManufacturing1100$300MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2019
SubscribeRetail1000$252MUnited KingdomEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeEducation1000$115MUnited StatesSprout SocialSprout Social Platform2020
SubscribeEducation1000$115MUnited StatesHootSuiteHootsuite Platform2020
SubscribeEducation1000$115MUnited StatesLoomlyLoomly Platform2020
SubscribeRetail1000$498MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeProfessional Services966$260MUnited KingdomSynthesio an Ipsos CompanySynthesio Social Listening Platform2020
SubscribeRetail950$217MUnited KingdomEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeLeisure and Hospitality900$200MCanadaEmplifi IncEmplifi Social Marketing Cloud2019
SubscribeManufacturing862$270MFranceEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeRetail850$180MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2023
SubscribeRetail800$100MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2016
SubscribeConsumer Packaged Goods800$100MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2019
SubscribeManufacturing800$120MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2020
SubscribeRetail800$200MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2017
SubscribeDistribution700$150MUnited StatesHootSuiteHootsuite Platform2020
SubscribeGovernment700$138MUnited StatesArchiveSocialArchiveSocial2014
SubscribeTransportation700$100MMexicoHootSuiteHootsuite Platform2019
SubscribeConsumer Packaged Goods700$100MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2019
SubscribeRetail700$200MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2019
SubscribeBanking and Financial Services650$146MAustraliaOktopost TechnologiesOktopost Platform2021
SubscribeLeisure and Hospitality650$220MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2022
SubscribeRetail600$400MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2017
SubscribeAutomotive520$325MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021
SubscribeGovernment450$45MUnited StatesArchiveSocialArchiveSocial2012
SubscribeGovernment350$41MUnited StatesArchiveSocialArchiveSocial2012
SubscribeConsumer Packaged Goods400$269MUnited KingdomPromoRepublicPromoRepublic2020
SubscribeLeisure and Hospitality500$180MFranceEmplifi IncEmplifi Social Marketing Cloud2022
SubscribeDistribution450$100MUnited StatesEmplifi IncEmplifi Social Marketing Cloud2021

Source: APPS RUN THE WORLD, October 2024

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than ten million software purchases and records on the enterprise software landscape of over 2 million organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.