List of Oracle Social Cloud Customers
Oracle
2300 Oracle Way,
Austin, 78741, TX,
United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$57.4B
Since 2010, our global team of researchers has been studying Oracle Social Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Social Cloud for Social Media Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Social Cloud for Social Media Management include: General Motors, a United States based Automotive organisation with 162000 employees and revenues of $187.44 billion, Dow, a United States based Oil, Gas and Chemicals organisation with 36000 employees and revenues of $42.96 billion, CenterPoint Energy, a United States based Utilities organisation with 8872 employees and revenues of $8.64 billion, Banco de la Nacion Argentina New York, a Argentina based Banking and Financial Services organisation with 18581 employees and revenues of $3.50 billion, Washington Metropolitan Area Transit Authority, a United States based Government organisation with 10000 employees and revenues of $2.50 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Social Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Oracle Social Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banco de la Nacion Argentina New York | Banking and Financial Services | 18581 | $3.5B | Argentina | Oracle | Oracle Social Cloud | Social Media Management | 2017 | n/a |
In 2017, Banco de la Nacion Argentina implemented Oracle Social Cloud. That year the bank also deployed Oracle Service Cloud and Oracle SRM Sales Prospector On Demand to modernize its customer communication circuits.
The Oracle Social Cloud deployment centralized more than 3000 messages received per month from its Facebook, Instagram and YouTube profiles onto a single platform, simplifying administration and enabling faster responses. Implementation emphasized social message ingestion and a unified inbox model, with automated case creation, routing and consolidated agent workflows typical of Social Media Management solutions.
Operational coverage included the bank's social channels and the customer service and communications teams, making Oracle Social Cloud the primary Social Media Management capability for social customer interactions. Governance and process changes focused on centralizing message handling and administrative controls on the platform, reducing fragmentation of social workloads and standardizing response workflows to accelerate customer engagement.
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CenterPoint Energy | Utilities | 8872 | $8.6B | United States | Oracle | Oracle Social Cloud | Social Media Management | 2018 | n/a |
In 2018, CenterPoint Energy deployed Oracle Social Cloud as its Social Media Management platform to operationalize proactive Twitter engagement. The implementation focused on customer care and social response workflows, configuring Oracle Social Cloud to acknowledge every incoming tweet immediately to signal that the issue is being addressed, reflecting the company view that people want to be heard. The deployment used a cloud-hosted social engagement and listening architecture to centralize inbound Twitter activity into a managed engagement stream.
Configuration work centered on real-time monitoring, automated acknowledgement templates, and the creation of discrete engagement records for each inbound tweet to support follow up. The Oracle Social Cloud implementation included rules-based routing, priority tagging, and assignment workflows to move acknowledged engagements into customer care work queues for human investigation and remediation. Standard Social Media Management capabilities such as keyword listening, mention capture, and engagement history were used to maintain context for subsequent agent interactions.
Operational governance defined acknowledgement service level expectations, moderation policy, and agent responsibilities so that automated responses are consistently followed by manual case handling. Training and process guidance were established for social care teams to validate automated acknowledgements and to escalate complex issues to appropriate internal teams. CenterPoint Energy Oracle Social Cloud Social Media Management therefore supports customer care and social response functions by ensuring every tweet receives an immediate acknowledgement and a tracked engagement for follow up.
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Dow | Oil, Gas and Chemicals | 36000 | $43.0B | United States | Oracle | Oracle Social Cloud | Social Media Management | 2019 | n/a |
In 2019 Dow implemented Oracle Social Cloud as its Social Media Management solution alongside Oracle Marketing Cloud and Oracle Eloqua, embedding social listening and engagement into a single cloud marketing platform. The deployment addressed Dow’s complex B2B and B2C value chain across agriculture, life sciences, energy, and household consumables, and was intended to unify audience management, multi-channel communication, and measurement in a cloud native architecture.
Oracle Social Cloud was configured to provide social listening, sentiment monitoring, and engagement workflows, while Oracle Marketing Cloud and Oracle Eloqua provided marketing automation, audience segmentation, campaign orchestration, personalization, and analytics. The combined configuration enabled precision targeted campaign execution, A B style testing and rapid iteration of creative and message variants, and centralized reporting across social, email, and SMS channels.
The implementation integrated marketing automation with Dow’s customer relationship management capabilities to create end to end transparency between marketing and sales funnels, and extended insights to communications, research and development, finance, and human resources functions. Operational coverage spanned global marketing and demand generation teams, regional go to market initiatives, and channel specific programs such as mobile SMS communications for highly mobile audiences like farmers.
Governance was oriented around data driven marketing processes, centralized audience and permission management in the cloud, and standardized listening to response workflows to accelerate campaign approvals and follow up. The single cloud based platform reduced IT complexity and enabled a more agile campaign lifecycle, allowing teams to create, test, and localize go to market strategies without heavy on premise infrastructure.
Explicit results reported from the deployment include the ability to manage more than thousands of inquiries a month across a diverse product base, a 60 percent increase in response rates to product sample campaigns, extended visibility into the full business to business to consumer value chain, and broadened marketing intelligence through Oracle Social Cloud and Oracle Marketing Cloud. The implementation achieved continuous innovation and scalable operations by consolidating social media management and marketing automation on a unified cloud platform.
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Automotive | 162000 | $187.4B | United States | Oracle | Oracle Social Cloud | Social Media Management | 2016 | n/a |
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Education | 5086 | $223M | Colombia | Oracle | Oracle Social Cloud | Social Media Management | 2017 | n/a |
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Healthcare | 4200 | $223M | South Africa | Oracle | Oracle Social Cloud | Social Media Management | 2020 | n/a |
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Government | 10000 | $2.5B | United States | Oracle | Oracle Social Cloud | Social Media Management | 2021 | n/a |
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Banking and Financial Services | 3300 | $1.3B | United Kingdom | Oracle | Oracle Social Cloud | Social Media Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating Oracle Social Cloud
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Social Cloud. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Social Cloud for Social Media Management include:
- Catholic Tuition Organization Of The Diocese Of Ph, a United States based Healthcare organization with 10 Employees
- Bell Theatre Services, a United Kingdom based Professional Services company with 25 Employees
- BlackRock, a United States based Banking and Financial Services organization with 19900 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle Social Cloud Coverage
Oracle Social Cloud is a Social Media Management solution from Oracle.
Companies worldwide use Oracle Social Cloud, from small firms to large enterprises across 21+ industries.
Organizations such as General Motors, Dow, CenterPoint Energy, Banco de la Nacion Argentina New York and Washington Metropolitan Area Transit Authority are recorded users of
Oracle Social Cloud for Social Media Management.
Companies using Oracle Social Cloud are most concentrated in Automotive, Oil, Gas and Chemicals and Utilities, with adoption spanning over 21 industries.
Companies using Oracle Social Cloud are most concentrated in United States and Argentina, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Social Cloud across Americas, EMEA, and APAC.
Companies using Oracle Social Cloud range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 62.5%, and global enterprises with 10,000+ employees - 37.5%.
Customers of Oracle Social Cloud include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Social Cloud customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Social Media Management.