Since 2010, our global team of researchers have been studying Genesys customer wins and losses around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis. Each quarter our research team identifies companies that are using Genesys from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.The research results are being incorporated int our Enterprise Applications Buyer Insight Customer Database which has over 100 data fields that detail company usage of Genesys including customer size, industry, location, implementation status, partner involvement, Line of Business Key Stakeholders and IT decision makers contact details.In short, we want to become your No. 1 market data source and partner for Apps Research & Buyer Insight.
|Genesys||Genesys Customer Experience Platform||CRM||Customer Experience Platform||35|
|Genesys||Genesys Customer Interaction Center (CIC)||CRM||Cloud Contact Center||0|
|Genesys||Genesys Inbound Call Center||CRM||Cloud Contact Center||2|
|Genesys||Genesys Outbound Engagement||CRM||Cloud Contact Center||1|
|Genesys||Genesys PureCloud Platform||CRM||Contact Center Solution||3|
|Genesys||Genesys PureConnect Platform||CRM||Contact Center Solution||6|
|Genesys||Genesys PureEngage Platform||CRM||Cloud Contact Center||14|