FedEx
942 South Shady Grove Road,
Memphis, 38120, TN,
United States
Memphis, 38120, TN,
United States
1 901-818-7500
Transportation
FedEx Technographics
FedEx Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FedEx and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50000 FedEx employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FedEx has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2020, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2016, AppWorx Workload Automation for Business Process Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FedEx is running and its propensity to invest more and deepen its relationship with Oracle , UKG , STARLIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FedEx revenues, which have grown to $87.69 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FedEx intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FedEx Tech Stack and Enterprise Applications
FedEx ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2020 | 2021 |
In 2020, FedEx implemented Oracle Cloud ERP as a central element of a broader Oracle Cloud deployment that also included Oracle Cloud EPM, Oracle Cloud SCM, and Oracle Analytics. The Oracle Cloud ERP implementation, identified within the ERP Financial category, was positioned to modernize finance and supply chain operations and to provide a common data format across the suite of Oracle applications.
The technical architecture combined Oracle Cloud ERP with Oracle Analytics Cloud, OCI Functions, and Autonomous Database to support near real time analytics and scalable transaction processing. FedEx also instrumented Oracle Digital Assistant and OCI Integration Services to automate workflows and create touchless handoffs, while using Oracle Cloud Infrastructure to host application instances and accelerate code deployment cycles.
Operational governance was anchored by a permanent Digital Innovation Center of Excellence called DICE, with a hub at FedEx headquarters and regional centers in Asia and Europe, guiding a phased rollout that began in Europe, then moved to Asia and North America. The program standardized more than 220 operations using over 40 Oracle Cloud applications, deployed more than 25 digital assistants, and put Oracle Analytics Cloud into the hands of more than 3,000 employees for data driven decision making.
FedEx shifted to virtual deployment models for Oracle Cloud ERP and related applications, standing up nine new local instances during the COVID-19 crisis without schedule interruptions, and reducing manual effort while increasing code deployment velocity. The combined Oracle Cloud ERP and platform implementation enabled faster operational responsiveness, with FedEx reporting a 2X faster ability to respond to business changes and a 2X faster speed to market.
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ERP Financial | ERP |
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2016 | 2017 |
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ERP Financial | ERP |
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2020 | 2021 |
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Expense Management | ERP |
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2016 | 2017 |
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FedEx HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2016 | 2016 |
In 2016, FedEx implemented UKG Workforce Central Absence Manager, the application formerly known as Kronos Workforce Absence Manager, to standardize Absence and Leave Management across its HR systems. The implementation was executed as part of a Kronos Workforce Management Suite design and systems analysis program led by internal subject matter experts and configuration leads.
Configuration and module work included Accruals, Attendance, Timekeeping, Attestation, TOR, Security, Navigators, Person Import Logic, Workforce Integration Manager WIM, and Scheduling/Forecasting, with UKG Workforce Central Absence Manager configured to support each functional area. Workstreams covered imports and interfaces, solution break fix and enhancements, and detailed impact analysis and documentation tied to each module and workflow.
Integrations were implemented with enterprise HR systems, explicitly using Person Import Logic and Workforce Integration Manager to surface HR master data from PeopleSoft where the technical refresh role governed HR systems and strategy. Ownership included upgrade activities from version 6.2 on premise to 8.0.12 cloud, aligning the Absence and Leave Management application with a cloud operational model.
Governance and rollout followed a staged implementation, with numerous Kronos training sessions and system demos led by the configuration lead and SME, and formal change control around upgrades and enhancements documented via impact analysis. The program positioned HRIS ownership for Benefits and Employee Relations, embedding attestation, security, timekeeping, and scheduling workflows into FedEx operational processes.
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BackGround Screening | HCM |
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2020 | 2020 |
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BackGround Screening | HCM |
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2004 | 2004 |
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Benefits Administration | HCM |
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2016 | 2017 |
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Candidate Relationship Management | HCM |
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2020 | 2020 |
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Compensation Management | HCM |
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2016 | 2017 |
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Core HR | HCM |
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2020 | 2021 |
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Employee Engagement | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2015 | 2015 |
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Employee Experience | HCM |
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2021 | 2021 |
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HR Service Delivery | HCM |
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2016 | 2017 |
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Learning and Development, Skills Intelligence | HCM |
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2015 | 2015 |
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Onboarding | HCM |
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2016 | 2017 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2016 | 2017 |
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Payroll | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2016 | 2016 |
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Performance and Goal Management | HCM |
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2016 | 2017 |
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Recruiting Chatbot | HCM |
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2021 | 2021 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Video Interviewing | HCM |
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2022 | 2022 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2016 | 2016 |
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Workforce Scheduling | HCM |
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2016 | 2016 |
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FedEx ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, FedEx implemented AppWorx Workload Automation as a Business Process Management platform to centralize workload scheduling and batch orchestration across regulatory and back office processes. The deployment was positioned to standardize automated job control for Regulatory Guidance, Regulatory Admin, and customs brokerage workflows, with operational relevance to FedEx Logistics teams based in Memphis, TN.
The AppWorx Workload Automation implementation focused on core workload automation capabilities, including enterprise job scheduling, calendar and SLA driven execution, event triggered orchestration, and centralized logging and audit trails. Configuration emphasized modular job families for recurring regulatory reports, ad hoc data extracts, and end of day batch processing, enabling predictable sequencing and error handling for complex multi-step processes.
Operational coverage aligned with existing reporting and document workflows used by Regulatory teams, including batch production of SAS based reports, consolidated CRM and Access report runs, and scheduled publication tasks for Regulatory SharePoint content such as RIGHT documents and REG News. The implementation framed these endpoints as consumable job targets under a single scheduler, while preserving human approval gates where Legal, Brand, and Express GTS review was required.
Governance and runbook changes accompanied the rollout, with job ownership assigned to Regulatory Admin and Regulatory Guidance stakeholders, standardized naming and retention policies for job definitions, and escalation workflows for failed runs. The AppWorx deployment supported ongoing automation initiatives that had already realized manual effort reductions in regulatory reporting processes, while providing auditability and centralized operational control for regulatory and customs brokerage functions.
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Case Management | ERP Services and Operations |
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2025 | 2025 |
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Enterprise Asset Management | ERP Services and Operations |
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2021 | 2021 |
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Lease Management | ERP Services and Operations |
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2017 | 2017 |
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Lease Management | ERP Services and Operations |
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2017 | 2017 |
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Legal Practice Management | ERP Services and Operations |
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2018 | 2018 |
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Legal Practice Management | ERP Services and Operations |
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2023 | 2023 |
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FedEx AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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FedEx Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2019 | 2020 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2020 | 2021 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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FedEx Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2025 | 2025 |
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FedEx Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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FedEx Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2016 | 2017 |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Intelligent Document Processing | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2013 | 2013 |
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FedEx eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2022 |
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Shipping Management | eCommerce |
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2016 | 2016 |
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FedEx SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Returns Management | SCM |
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2025 | 2025 |
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Supply Chain Management | SCM |
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2019 | 2020 |
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Transportation Management | SCM |
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2013 | 2013 |
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Warehouse Management | SCM |
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2015 | 2015 |
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FedEx CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Community Management | CRM |
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2016 | 2017 |
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Customer Experience | CRM |
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2013 | 2013 |
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Customer Loyalty | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2016 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Social Media Management | CRM |
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2016 | 2017 |
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FedEx EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2020 |
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EPM | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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FedEx ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2016 | 2017 |
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IT Service Management | ITSM |
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2019 | 2019 |
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FedEx PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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FedEx Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2016 | 2016 |
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Sourcing | Procurement |
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2016 | 2017 |
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Sourcing | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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FedEx SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2016 | 2017 |
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Incentive Compensation Management | SPM |
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2014 | 2015 |
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FedEx TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2016 | 2017 |
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Treasury Management | TRM |
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2019 | 2020 |
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FedEx PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2000 | 2000 |
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Electronic Data Interchange (EDI) | PaaS |
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1999 | 2000 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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FedEx IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2020 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Data Warehouse Appliance | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2019 | 2020 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2020 | 2021 |
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Digital Workspace | IaaS |
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2018 | 2018 |
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Servers, Storage and Networking | IaaS |
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2015 | 2015 |
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FedEx CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at FedEx
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Advanced Analytics & Industry Research | Director | Finance | |
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Business Intelligence & Analytics Product Manager | Manager | IT | |
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Director, IT | Director | Finance | |
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Vice President, Global Revenue Planning & Services | VP | Sales | |
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VP Field Sales | VP | Sales | |
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Senior Vice President of Sales | VP | Sales | |
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Executive Vice President & Chief Operating Officer | CXO | Finance | |
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VP Global Sales Operations | VP | Sales | |
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Founder, Chairman, President, and CEO | CXO | Finance | |
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Managing Director of Sales | Director | Finance | |
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SVP/Chief HR&Diversity Officer | CXO | HR | |
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Vice President Human Resources | VP | HR | |
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EVP Global Sales and Solutions | VP | Sales | |
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Corporate Vice President and Chief Information Security Officer | CXO | IT | |
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Vice President, Finance | VP | Finance | |
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VP Operations Americas | VP | Operations | |
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President and Chief Executive Officer | CXO | Finance | |
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Executive Vice President and CFO | CXO | Finance | |
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Sr Manager HR Technology Support & Planning | Manager | HR | |
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Sr Program Manager - Workforce Management (Kronos) | Manager | HR | |
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Manager, Payroll | Manager | Finance | |
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Senior Vice President & Chief Financial Officer | CXO | Finance | |
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CPO | CXO | HR | |
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Manager, Credit and Collections | Manager | Finance | |
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Staff Vice President and Corporate Controller | VP | Finance | |
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Manager - Credit and Collections | Manager | Finance | |
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Director Sourcing | Director | Procurement | |
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Executive Vice President and CFO | CXO | Finance | |
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Executive Vice President, FedEx Information Services, CIO | CXO | IT | |
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Vice President Transformation | VP | IT | |
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Vice President, Sourcing, Procurement & Accounts Payable | VP | Procurement | |
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Senior Vice President Global Portfolio Marketing | VP | Marketing | |
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Executive Vice President and Chief Customer Officer | CXO | Customer Service | |
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Director of Marketing | Director | Marketing | |
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Marketing Director | Director | Marketing | |
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Marketing Director | Director | Marketing | |
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Vice President Global Customer Engagement Marketing | VP | Marketing | |
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Vice President of IT, Data Analytics Services | VP | IT | |
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Director Data and Analytics | Director | IT | |
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Director IT, Enterprise Data Analytics | Director | IT | |
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Managing Director - Data Analytics, Cloud Data, Data Governance | Director | IT | |
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Senior Analyst - Business Intelligence & Analytics | Manager | IT | |
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Vice President Base Maintenance, Planning & Maintenance Operations Control | VP | Operations | |
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Chief Sustainability Officer | CXO | Finance | |
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Facility Maintenance Manager | Manager | Operations | |
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Facility Maintenance Manager | Manager | Operations | |
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Facilities Maintenance Manage | CXO | Operations | |
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Fleet Manager | Manager | Supply Chain | |
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Senior Manager - Asset, Quality and Vendor Management | Manager | IT | |
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EVP & Chief Sales Officer | CXO | Sales | |
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Senior Manager Global Sales Operations | Manager | Sales | |
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CIO | CXO | Finance | |
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Senior Vice President IT & CIO FedEx Freight | VP | IT | |
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CTO | CXO | Finance | |
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Executive Vice President IT - CIO Global OpCo Technologies: | CXO | IT | |
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SVP HR | VP | HR | |
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Vice President, Human Resources | VP | HR | |
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Vice President Safety, Talent Acquisition and Operations Training | VP | HR | |
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Senior Manager Talent Acquisition | Manager | HR | |
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Senior Manager Talent Acquisition | Manager | HR | |
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Director, Global Sales Operations | Director | Sales | |
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Manager - Global Compensation System | Manager | HR | |
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Managing Director HR Services/Compliance/Recruitment | Director | HR | |
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Vice President Safety, Talent Acquisition and Operations Training | VP | HR | |
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Vice President Human Resources | VP | HR | |
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Vice President, Customer Experience Global Systems, Digital and Insights | VP | Customer Service | |
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Senior Product Marketing Manager - Customer Loyalty & Retention | Manager | Marketing | |
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Manager of Customer Loyalty - My FedEx Rewards | Manager | Customer Service | |
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Vice President, Sales | VP | Sales | |
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Chief Compliance Officer | CXO | Finance | |
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Principal, Contract Management & Negotiations | Director | Finance | |
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Managing Director - Labor and Employment Law | Director | HR | |
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Director, Information Technology | Director | IT | |
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Executive Vice President, General Counsel and Secretary | VP | Finance | |
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Vice President, Litigation & Risk Management | VP | Risk | |
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Director of Risk Management | Director | Risk | |
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Staff Director, Legal - Regulatory Affairs | Director | Legal | |
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VP of HR | VP | HR | |
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Vice President HR | VP | HR | |
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Manager, HR Compliance Programs | Manager | HR | |
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Manager - Talent Acquisition & Planning | Manager | HR | |
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Corporate Recruiter Manager | Manager | HR | |
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Talent Acquisition and Strategic Planning Manager | Manager | HR | |
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EVP, Chief Digital and Information Officer, and Chief Transformation Officer | CXO | IT | |
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Manager IT, HR Technology | Manager | IT | |
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EVP and CFO | CXO | Finance | |
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Senior Sales Solution Analyst| Salesforce Administrator | Manager | Marketing | |
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VP, Global Payroll | VP | HR | |
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Apps Being Evaluated by FedEx Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FedEx IT executives and key decision makers. This section highlights FedEx's latest recorded technology evaluations, including DailyPay for Earned Wage Access on 2026-04-01, ADP Payroll for Payroll on 2026-03-19, and BridgePay PayGuardian for Payment Processing on 2026-02-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FedEx digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-04-01 | FedEx | Evaluated | DailyPay | DailyPay | Earned Wage Access | HCM |
| 2026-03-19 | FedEx | Evaluated | ADP | ADP Payroll | Payroll | HCM |
| 2026-02-18 | FedEx | Evaluated | BridgePay Network Solutions | BridgePay PayGuardian | Payment Processing | ERP |
| 2026-02-10 | FedEx | Evaluated |
|
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Insurance ERP | ERP Services and Operations |
| 2026-02-03 | FedEx | Evaluated |
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ERP Financial | ERP |
| 2026-02-02 | FedEx | Evaluated |
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Insurance ERP | ERP Services and Operations |
| 2026-01-21 | FedEx | Evaluated |
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Warehouse Management | SCM |
| 2026-01-19 | FedEx | Evaluated |
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eCommerce | eCommerce |
| 2025-11-19 | FedEx | Evaluated |
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Learning and Development, Skills Intelligence | HCM |
| 2025-10-09 | FedEx | Evaluated |
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eCommerce | eCommerce |
FAQ - APPS RUN THE WORLD FedEx Technographics
FedEx is a Transportation organization based in United States,
with around 50000 employees and annual revenues of $87.69 billion.
FedEx operates a diverse technology stack with applications such as
Oracle Cloud ERP, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and AppWorx Workload Automation,
covering areas like ERP Financial, Absence and Leave Management and Business Process Management.
FedEx has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Broadcom.
FedEx recently adopted applications including
Enlyte Genex in 2025, Kinexys by J.P.Morgan in 2025 and Blue Yonder Doddle Returns Management in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FedEx’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FedEx’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FedEx technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.