Department for Work & Pensions
Sanctuary Buildings, Great Smith Street, England,
London, SW1P 3BT,
United Kingdom
London, SW1P 3BT,
United Kingdom
44 80 0731-0175
Government
Department for Work & Pensions Technographics
Department for Work & Pensions Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Department for Work & Pensions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Department for Work & Pensions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Department for Work & Pensions has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, Oracle E-Business Suite HRMS for Core HR in 2015, Ruby Live Chat for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Department for Work & Pensions is running and its propensity to invest more and deepen its relationship with Oracle , Microsoft , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Department for Work & Pensions revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Department for Work & Pensions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Department for Work & Pensions Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2010 | 2011 |
In 2010, the Department for Work & Pensions implemented Oracle E-Business Suite as its ERP Financial platform. The engagement was delivered with a technical team lead located in Blackpool from December 2010 to June 2011, providing hands-on technical and functional expertise to support deployment and operational readiness across departmental finance and HR operations.
The Oracle E-Business Suite implementation covered a broad set of modules, explicitly including Finance components Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets and iExpenses, together with HR, OLM, iRecruitment, Self-Service, Payroll, CRM, Project Accounting and iProcurement. Configuration and functional work focused on finance processing flows, employee self-service and recruitment lifecycle workflows, payroll configuration and project accounting setups aligned to the Department for Work & Pensions business processes.
As part of the program, the EBS R11i runtime environment was migrated from Sun Solaris to HP Linux, requiring coordinated technical execution and environment validation. Daily technical management responsibilities included enforcing delivery to the project schedule, close collaboration with business analysts, Oracle functional and technical consultants and the project manager, and preparing operational handover across finance and HR governance domains.
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ERP Financial | ERP Financial Management |
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2021 | 2022 |
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ERP Financial | ERP Financial Management |
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2024 | 2024 |
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Expense Management | ERP Financial Management |
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2010 | 2011 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Department for Work & Pensions implemented Oracle E-Business Suite HRMS as its Core HR platform to support human resources and payroll functions across its Single Operating Platform. The deployment positioned Oracle E-Business Suite HRMS alongside Oracle Payroll, Advance Procurement and Financials to provide unified HR, payroll, procurement and finance application services for a cohort of UK government departments.
The Oracle E-Business Suite HRMS implementation included configuration of core HRMS modules and payroll interfaces, and integration with Oracle Universal Content Management for document handling. The programme incorporated a Federated Single Sign On solution for Oracle ERP applications and a file based integration pattern to orchestrate data flows between the SOP and other applications, preserving transactional and master data consistency.
Integrations extended into enterprise reporting and platform services including Hyperion and Discoverer for financial reporting, Oracle Cloud Infrastructure for hosting and rehosting workstreams, and QLIK Sense for analytics consumption. Operational coverage explicitly encompassed multiple government families including Cabinet Office, DEFRA, DfE, Environment Agency, HSE, ONR, Home Office Family and MoJ, delivering centralized Core HR services across those organisations.
Governance and delivery were led through a Technical Architect assurance role working with suppliers to ensure an integrated and robust architecture, with a specific focus on connectivity, security and network redesign where applicable. The Technical Architect and Solution Architect responsibilities included oversight of the SOP rehosting project, design of the file based integration pattern, Federated Single Sign On on Oracle ERP and Oracle Cloud Infrastructure architecture.
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Core HR | HCM |
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2024 | 2024 |
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Workforce Management | HCM |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, the Department for Work & Pensions deployed Ruby Live Chat on its website. Ruby Live Chat is implemented as a Chatbots and Conversational AI solution to support customer service and web inquiry handling on the department's public pages. The deployment positions Ruby Live Chat as a primary conversational channel alongside existing contact methods for citizens accessing benefits and advice.
Ruby Live Chat was embedded via a cloud-hosted chat widget model, capturing visitor sessions and routing conversations to service agents and automated workflows. Implemented capabilities include real-time messaging, automated greetings and routing rules, agent handoff with transcript capture, and session logging to support case follow-up. Operational ownership sits with customer service teams, with governance around scripted responses, escalation workflows, and transcript retention to align conversational handling with departmental case management processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Computer Vision | AI-Powered Application |
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2020 | 2020 |
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Speech Recognition AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2010 | 2010 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2008 | 2008 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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2021 | 2021 |
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Supply Chain Management | SCM |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2020 | 2020 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Citizen Engagement | CRM |
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2013 | 2013 |
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Customer Engagement, Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2019 | 2019 |
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Interactive Voice Response (IVR) | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Social Media Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Department for Work & Pensions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Department for Work & Pensions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Department for Work & Pensions Technographics
Department for Work & Pensions is a Government organization based in United Kingdom,
with around 200 employees and annual revenues of $30.0 million.
Department for Work & Pensions operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Ruby Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Department for Work & Pensions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Ruby.
Department for Work & Pensions recently adopted applications including
Oracle Cloud ERP in 2024, Oracle Cloud HCM in 2024 and Oracle Cloud SCM in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Department for Work & Pensions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Department for Work & Pensions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Department for Work & Pensions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.