Document Management Adoption Among the Global Top 100
Document Management Adoption Among the Global Top 100

This report delves into the adoption of Document Management platforms by the Global Top 100 companies, both privately-held and publicly-traded, as ranked by size, including employee count and revenue metrics, such as those found in the Fortune 1000 and Global 2000 listings. We explore how these leading enterprises are leveraging Document Management to pursue strategic goals and drive lasting benefits across various business functions.

The adoption of Document Management within these top companies reveals significant investments in Content technology, highlighting a broad and diverse approach. These organizations frequently partner with multiple vendors, integrating complementary Content solutions to achieve their business objectives. This multi-vendor approach allows them to tailor Content technology deployments that drive competitive advantages, operational efficiencies, and overall sustainability.

Our latest findings detail the software purchases related to Document Management platforms among these top 100 enterprises, their technology investments span a range of Content tools and solutions, underscoring the complexity of Content adoption at this level.

Document Management Vendors Among the Global Top 100

Kofax currently holds a 30% market share in the Document Management space, making it the leading provider among the Global Top 100, followed by Quadient, Exact Software, DocuSign, and OpenText.

VendorsDocument Management AppsMarket Share
KofaxKofax ReadSoft Process Director for SAP, Kofax Process Director30%
QuadientQuadient Inspire Designer & Content Manager16%
Exact SoftwareExact Synergy10%
DocuSignDocuSign CLM, DocuSign Agreement Cloud8%
OpenTextGXS Trading Grid Messaging Service, OpenText Documentum D2

OpenText Employee File Management, Livelink ECM

7%
CapitaCapita Swordfish Document Management7%
Adobe SystemsAdobe Acrobat Pro5%
iManageiManage Work4%
CARETHotDocs4%
AltirnaoAltirnao AODocs2%
ServiceNowServiceNow Knowledge platform2%
HylandHyland Acuo VNA2%
Epic SystemsEpic Payer Platform2%
NetDocuments SoftwareWorldox, NetDocuments2%
WolfePak SoftwareDocVue Oil & Gas Document1%
Grand Total100%

The insights derived from our research will empower marketers, product managers, and IT professionals to better understand the adoption trends shaping the future of Document Management. These trends can potentially lead to significant shifts within the competitive landscape, impacting strategies and market positioning for years to come.

By monitoring these top enterprises and their technology choices, we equip our clients with the knowledge needed to anticipate changes and stay ahead in the rapidly transforming world of enterprise software and Content technology innovation.

Custom data cuts related to the Document Management Market are available:

  • Top Document Management Vendors, Market Size and Market Forecast 2023-2027
  • Document Management Market By Vertical Market (21 Industry)
  • Document Management Market By Country (USA + 45 countries)
  • Document Management Market By Region (Americas, EMEA, APAC)
  • Document Management Market By Customer Size (revenue, employee count, asset)
  • Document Management Market By Channel (Direct vs Indirect)
  • Document Management Market By Vendor or Product
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LogoCompanyIndustryEmployeesRevenueCountryEvaluated

Global Top 100 adopting Document Management

The influence of these top 100 organizations on the broader Content technology market is profound, despite their representation of only a small segment of the digital transformations we track annually. These companies often serve as early adopters and trendsetters, shaping the future of Content and driving innovations that impact the industry at large.

Our Buyer Insight Technographics Database provides a closer look at these major organizations, capturing the size and intricacy of their IT stacks, along with the frequency of their technology investments. This unique database reveals patterns in Content technology adoption and highlights emerging trends, which are crucial for understanding the evolving landscape of Document Management.

Our research team continuously tracks the adoption of various Document Management platforms, drawing on both publicly available information, such as press releases and case studies, and proprietary data sources. Each quarter, we update our records to reflect new Content technology implementations, providing clients with current and relevant insights into market shifts.

Here are the Global Top 100 companies and their adoption of Document Management

CustomerIndustryEmpl.RevenueCountryVendorDocument Management AppsWhen
PwCProfessional Services364000$50.3BUnited KingdomAltirnaoAltirnao AODocs2019
JP Morgan ChaseBanking and Financial Services313206$155.0BUnited StatesQuadientQuadient Inspire Designer & Content Manager2012
JP Morgan ChaseBanking and Financial Services313206$155.0BUnited StatesDocuSignDocuSign CLM2018
LVMHRetail192287$93.5BFranceKofaxKofax ReadSoft Process Director for SAP2014
BNP ParibasBanking and Financial Services183000$64.7BFranceKofaxKofax ReadSoft Process Director for SAP2018
Saint-GobainConstruction and Real Estate170714$55.2BFranceKofaxKofax ReadSoft Process Director for SAP2007
Renault GroupAutomotive170000$54.7BFranceKofaxKofax ReadSoft Process Director for SAP2017
Elior GroupProfessional Services133000$5.7BFranceOpenTextGXS Trading Grid Messaging Service2009
DXC TechnologyProfessional Services130000$13.7BUnited StatesKofaxKofax Process Director2014
US Department of JusticeGovernment115600$35.3BUnited StatesCARETHotDocs2011
ABBProfessional Services108700$35.9BSwitzerlandKofaxKofax Process Director2013
Department for Work and PensionsGovernment96110$12.1BUnited KingdomCapitaCapita Swordfish Document Management2008
MedtronicManufacturing95000$31.7BUnited StatesKofaxKofax ReadSoft Process Director for SAP2017
Mondelez InternationalConsumer Packaged Goods91000$36.0BUnited StatesKofaxKofax ReadSoft Process Director for SAP2016
Deutsche BankBanking and Financial Services89470$32.1BGermanyNetDocuments SoftwareWorldox2019
SubscribeConsumer Packaged Goods86000$15.5BFranceKofaxKofax ReadSoft Process Director for SAP2015
SubscribeManufacturing84670$3.9BMalaysiaKofaxKofax Process Director2018
SubscribeNon Profit81000$14.5BUnited StatesHylandHyland Acuo VNA2017
SubscribeConsumer Packaged Goods75000$8.4BUnited StatesDocuSignDocuSign CLM2019
SubscribeManufacturing69000$20.6BUnited StatesKofaxKofax Process Director2018
SubscribeHealthcare67700$144.5BUnited StatesEpic SystemsEpic Payer Platform2021
SubscribeGovernment63000$21.0BNetherlandsExact SoftwareExact Synergy2016
SubscribeAutomotive62567$10.5BSwedenOpenTextGXS Trading Grid Messaging Service2018
SubscribeAerospace and Defense58000$15.0BNetherlandsExact SoftwareExact Synergy2017
SubscribeBanking and Financial Services55767$24.2BCanadaQuadientQuadient Inspire Designer & Content Manager2016
SubscribeBanking and Financial Services50815$10.7BSouth AfricaOpenTextOpenText Employee File Management2016
SubscribeManufacturing50500$15.8BUnited StatesKofaxKofax Process Director2015
SubscribeProfessional Services50000$12.2BIrelandDocuSignDocuSign Agreement Cloud2012
SubscribeProfessional Services50000$3.7BUnited KingdomKofaxKofax ReadSoft Process Director for SAP2016
SubscribeProfessional Services41000$17.7BUnited StatesQuadientQuadient Inspire Designer & Content Manager2012
SubscribeRetail39600$4.9BUnited StatesQuadientQuadient Inspire Designer & Content Manager2015
SubscribeManufacturing38000$3.8BFranceKofaxKofax ReadSoft Process Director for SAP2015
SubscribeBanking and Financial Services37946$9.3BBelgiumKofaxKofax ReadSoft Process Director for SAP2016
SubscribeManufacturing35000$8.4BUnited StatesQuadientQuadient Inspire Designer & Content Manager2014
SubscribeTransportation34000$7.5BGermanyKofaxKofax ReadSoft Process Director for SAP2017
SubscribeRetail34000$19.3BUnited StatesAdobe SystemsAdobe Acrobat Pro2022
SubscribeProfessional Services33400$25.1BUnited StatesQuadientQuadient Inspire Designer & Content Manager2013
SubscribeProfessional Services33000$6.3BUnited StatesQuadientQuadient Inspire Designer & Content Manager2012
SubscribeProfessional Services33000$4.3BFranceKofaxKofax ReadSoft Process Director for SAP2015
SubscribeInsurance32967$41.4BUnited StatesQuadientQuadient Inspire Designer & Content Manager2016
SubscribeInsurance31600$15.9BFranceKofaxKofax ReadSoft Process Director for SAP2008
SubscribeManufacturing31500$7.2BUnited StatesCARETHotDocs2016
SubscribeManufacturing31338$8.9BFranceKofaxKofax ReadSoft Process Director for SAP2010
SubscribeEducation30000$5.5BUnited StatesHylandHyland Acuo VNA2017
SubscribeProfessional Services29030$3.7BNetherlandsExact SoftwareExact Synergy2015
SubscribeRetail28000$1.7BUnited StatesServiceNowServiceNow Knowledge platform2020
SubscribeBanking and Financial Services28000$54.7BUnited StatesEpic SystemsEpic Payer Platform2020
SubscribeTransportation27000$3.0BUnited StatesiManageiManage Work2019
SubscribeTransportation27000$3.0BUnited StatesNetDocuments SoftwareNetDocuments2022
SubscribeRetail25000$11.4BUnited KingdomOpenTextGXS Trading Grid Messaging Service2019
SubscribeConstruction and Real Estate24200$11.6BFranceKofaxKofax ReadSoft Process Director for SAP2015
SubscribeGovernment23412$4.7BUnited KingdomCapitaCapita Swordfish Document Management2006
SubscribeBanking and Financial Services22210$9.4BUnited StatesQuadientQuadient Inspire Designer & Content Manager2016
SubscribeProfessional Services21400$6.2BNetherlandsKofaxKofax ReadSoft Process Director for SAP2014
SubscribeGovernment20913$8.0BUnited StatesCARETHotDocs2009
SubscribeBanking and Financial Services20872$8.5BNetherlandsQuadientQuadient Inspire Designer & Content Manager2013
SubscribeAerospace and Defense18100$8.0BCanadaAdobe SystemsAdobe Acrobat Pro2014
SubscribeProfessional Services17100$12.8BUnited StatesDocuSignDocuSign Agreement Cloud2007
SubscribeHealthcare16645$2.1BUnited StatesCARETHotDocs2016
SubscribeInsurance16070$40.2BUnited StatesiManageiManage Work2017
SubscribeOil, Gas and Chemicals16000$5.1BFranceKofaxKofax ReadSoft Process Director for SAP2018
SubscribeManufacturing16000$3.6BUnited StatesDocuSignDocuSign CLM2023
SubscribeManufacturing15350$20.0BFranceKofaxKofax ReadSoft Process Director for SAP2006
SubscribeUtilities15300$21.0BUnited StatesWolfePak SoftwareDocVue Oil & Gas Document2019
SubscribeConstruction and Real Estate15000$2.8BUnited StatesOpenTextLivelink ECM2012
SubscribeProfessional Services15000$3.6BUnited StatesDocuSignDocuSign CLM2017
SubscribeMedia14200$17.4BUnited StatesServiceNowServiceNow Knowledge platform2023
SubscribeProfessional Services14000$2.5BUnited StatesQuadientQuadient Inspire Designer & Content Manager2006
SubscribeUtilities13267$16.8BItalyOpenTextOpenText Documentum D22015
SubscribeManufacturing13150$3.0BUnited StatesQuadientQuadient Inspire Designer & Content Manager2013
SubscribeManufacturing13000$3.5BFranceKofaxKofax ReadSoft Process Director for SAP2017
SubscribeGovernment12839$4.1BUnited KingdomCapitaCapita Swordfish Document Management2021
SubscribeManufacturing12000$3.6BFranceKofaxKofax ReadSoft Process Director for SAP2015
SubscribeRetail12000$4.5BFranceKofaxKofax ReadSoft Process Director for SAP2016
SubscribeConsumer Packaged Goods11171$3.3BFranceAltirnaoAltirnao AODocs2016
SubscribeBanking and Financial Services11100$9.1BUnited StatesQuadientQuadient Inspire Designer & Content Manager2017
SubscribeBanking and Financial Services11065$2.7BItalyOpenTextOpenText Documentum D22016
SubscribeOil, Gas and Chemicals10843$3.0BUnited KingdomCapitaCapita Swordfish Document Management2014
SubscribeMedia10400$14.9BUnited StatesiManageiManage Work2019
SubscribeHealthcare10000$2.1BUnited StatesDocuSignDocuSign CLM2019
SubscribeLeisure and Hospitality10000$2.0BUnited StatesDocuSignDocuSign CLM2021
SubscribeProfessional Services10000$5.2BNetherlandsExact SoftwareExact Synergy2017
SubscribeTransportation10000$550MNetherlandsExact SoftwareExact Synergy2015
SubscribeMedia9800$6.1BFranceKofaxKofax ReadSoft Process Director for SAP2013
SubscribeUtilities9500$5.4BFranceKofaxKofax ReadSoft Process Director for SAP2018
SubscribeProfessional Services9000$4.6BUnited StatesiManageiManage Work2023
SubscribeAutomotive8200$3.6BFranceKofaxKofax ReadSoft Process Director for SAP2015
SubscribeProfessional Services8000$2.8BUnited StatesQuadientQuadient Inspire Designer & Content Manager2010
SubscribeGovernment8000$2.0BUnited KingdomCapitaCapita Swordfish Document Management2020
SubscribeEducation8000$1.1BUnited KingdomCapitaCapita Swordfish Document Management2010
SubscribeProfessional Services7500$2.2BUnited StatesQuadientQuadient Inspire Designer & Content Manager2013
SubscribeProfessional Services7300$1.8BUnited StatesQuadientQuadient Inspire Designer & Content Manager2016
SubscribeEducation7265$1.0BNetherlandsExact SoftwareExact Synergy2015
SubscribeProfessional Services7016$6.0BNetherlandsExact SoftwareExact Synergy2019
SubscribeBanking and Financial Services7000$36.1BUnited StatesQuadientQuadient Inspire Designer & Content Manager2014
SubscribeLeisure and Hospitality7000$1.7BNetherlandsExact SoftwareExact Synergy2019
SubscribeProfessional Services6500$2.1BNetherlandsKofaxKofax ReadSoft Process Director for SAP2016
SubscribeDistribution6500$4.3BUnited KingdomCapitaCapita Swordfish Document Management2010
SubscribeGovernment6382$925MUnited StatesAdobe SystemsAdobe Acrobat Pro2019
SubscribeHealthcare6300$1.6BNetherlandsExact SoftwareExact Synergy2017
SubscribeManufacturing6035$1.9BJapanAdobe SystemsAdobe Acrobat Pro2020
SubscribeConstruction and Real Estate6000$5.2BFranceKofaxKofax ReadSoft Process Director for SAP2019
SubscribeHealthcare6000$1.5BNetherlandsExact SoftwareExact Synergy2012
SubscribeNon Profit6000$400MUnited StatesAdobe SystemsAdobe Acrobat Pro2019
SubscribeProfessional Services6000$1.4BNetherlandsExact SoftwareExact Synergy2012

Source: APPS RUN THE WORLD, October 2024

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than ten million software purchases and records on the enterprise software landscape of over 2 million organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.