This report delves into the adoption of PBX, VoiP and Phone Systems by the Global Top 100 companies, both privately-held and publicly-traded, as ranked by size, including employee count and revenue metrics, such as those found in the Fortune 1000 and Global 2000 listings. We explore how these leading enterprises are leveraging PBX, VoiP and Phone Systems to pursue strategic goals and drive lasting benefits across various business functions.
The adoption of PBX, VoiP and Phone Systems within these top companies reveals significant investments in Collaboration technology, highlighting a broad and diverse approach. These organizations frequently partner with multiple vendors, integrating complementary PBX, VoiP and Phone Systems solutions to achieve their business objectives. This multi-vendor approach allows them to tailor Collaboration deployments that drive competitive advantages, operational efficiencies, and overall sustainability.
Our latest findings detail the software purchases related to PBX, VoiP and Phone Systems among these top 100 enterprises, their technology investments span a range of Collaboration tools and solutions, underscoring the complexity of PBX, VoiP and Phone Systems adoption at this level.
PBX, VoiP and Phone Systems Vendors Among the Global Top 100
Cisco Systems currently holds a 39% market share in the PBX, VoiP and Phone Systems space, making it the leading provider among the Global Top 100, followed by Avaya, Mitel, Microsoft, and Genesys.
Vendors | PBX, VoiP and Phone Systems Apps | Market Share |
---|---|---|
Cisco Systems | Cisco Unified IP Phones, Cisco VoIP, | 39% |
Avaya | Avaya IP Office, Avaya PBX, Avaya VoIP | 29% |
Mitel | Mitel MiVoice Business, Mitel Phone System | 11% |
Microsoft | Microsoft Skype for Business | 9% |
Genesys | Genesys Cloud CX Voice | 5% |
Asterisk | Asterisk PBX | 3% |
Damovo | Damovo Unified Communications | 1% |
Telephone Magic | Norstar Nortel VoIP | 1% |
Poly | Polycom VoIP | 1% |
Nice Systems | NICE CXone Omnichannel Routing | 1% |
Grand Total | 100% |
The insights derived from our research will empower marketers, product managers, and IT professionals to better understand the adoption trends shaping the future of PBX, VoiP and Phone Systems. These trends can potentially lead to significant shifts within the competitive landscape, impacting strategies and market positioning for years to come.
By monitoring these top enterprises and their technology choices, we equip our clients with the knowledge needed to anticipate changes and stay ahead in the rapidly transforming world of enterprise software and Collaboration innovation.
Custom data cuts related to the PBX, VoiP and Phone Systems Market are available:
- Top PBX, VoiP and Phone Systems Vendors, Market Size and Market Forecast 2023-2027
- PBX, VoiP and Phone Systems Market By Vertical Market (21 Industry)
- PBX, VoiP and Phone Systems Market By Country (USA + 45 countries)
- PBX, VoiP and Phone Systems Market By Region (Americas, EMEA, APAC)
- PBX, VoiP and Phone Systems Market By Customer Size (revenue, employee count, asset)
- PBX, VoiP and Phone Systems Market By Channel (Direct vs Direct)
- PBX, VoiP and Phone Systems Market By Vendor or Product
Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
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Global Top 100 adopting PBX, VoiP and Phone Systems
The influence of these top 100 organizations on the broader Collaboration market is profound, despite their representation of only a small segment of the digital transformations we track annually. These companies often serve as early adopters and trendsetters, shaping the future of Collaboration and driving innovations that impact the industry at large.
Our Buyer Insight Technographics Database provides a closer look at these major organizations, capturing the size and intricacy of their IT stacks, along with the frequency of their technology investments. This unique database reveals patterns in Collaboration adoption and highlights emerging trends, which are crucial for understanding the evolving landscape of PBX, VoiP and Phone Systems.
Our research team continuously tracks the adoption of various PBX, VoiP and Phone Systems, drawing on both publicly available information, such as press releases and case studies, and proprietary data sources. Each quarter, we update our records to reflect new Collaboration implementations, providing clients with current and relevant insights into market shifts.
Here are the Global Top 100 companies and their adoption of PBX, VoiP and Phone Systems
Customer | Industry | Empl. | Revenue | Country | Vendor | PBX, VoiP and Phone Systems Apps | When |
---|---|---|---|---|---|---|---|
National Health Service (NHS) | Healthcare | 1297455 | $200.0B | United Kingdom | Cisco Systems | Cisco VoIP | 2010 |
Allied Universal | Professional Services | 800000 | $22.0B | United States | Avaya | Avaya VoIP | 2018 |
Accenture | Professional Services | 750000 | $64.1B | Ireland | Poly | Polycom VoIP | 2020 |
G4S plc | Professional Services | 490000 | $8.5B | United Kingdom | Cisco Systems | Cisco VoIP | 2018 |
G4S plc | Professional Services | 490000 | $8.5B | United Kingdom | Avaya | Avaya VoIP | 2017 |
Concentrix | Professional Services | 440000 | $7.1B | United States | Asterisk | Asterisk PBX | 2012 |
Tesco | Retail | 330000 | $63.9B | United Kingdom | Avaya | Avaya VoIP | 2011 |
SNCF | Transportation | 276000 | $45.6B | France | Avaya | Avaya VoIP | 2017 |
Boeing | Manufacturing | 171000 | $77.8B | United States | Microsoft | Microsoft Skype for Business | 2018 |
Aptiv | Manufacturing | 154000 | $20.1B | Ireland | Asterisk | Asterisk PBX | 2018 |
Airbus | Aerospace and Defense | 150093 | $72.0B | France | Cisco Systems | Cisco Unified IP Phones | 2005 |
Morrisons | Retail | 110000 | $23.5B | United Kingdom | Avaya | Avaya PBX | 2013 |
Morrisons | Retail | 110000 | $23.5B | United Kingdom | Cisco Systems | Cisco VoIP | 2013 |
Telefonica | Communications | 104150 | $30.0B | Spain | Cisco Systems | Cisco VoIP | 2018 |
Shell | Oil, Gas and Chemicals | 103000 | $316.6B | United Kingdom | Avaya | Avaya VoIP | 2009 |
Subscribe | Communications | 101100 | $54.6B | United States | Avaya | Avaya PBX | 2015 |
Subscribe | Communications | 97100 | $26.2B | United Kingdom | Genesys | Genesys Cloud CX Voice | 2016 |
Subscribe | Communications | 97100 | $26.2B | United Kingdom | Avaya | Avaya VoIP | 2018 |
Subscribe | Communications | 97100 | $26.2B | United Kingdom | Mitel | Mitel Phone System | 2018 |
Subscribe | Banking and Financial Services | 92400 | $32.0B | United Kingdom | Avaya | Avaya VoIP | 2011 |
Subscribe | Life Sciences | 89900 | $36.2B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2016 |
Subscribe | Banking and Financial Services | 89483 | $32.3B | Canada | Microsoft | Microsoft Skype for Business | 2016 |
Subscribe | Oil, Gas and Chemicals | 87800 | $210.1B | United Kingdom | Cisco Systems | Cisco VoIP | 2010 |
Subscribe | Manufacturing | 86896 | $24.9B | Finland | Cisco Systems | Cisco VoIP | 2014 |
Subscribe | Government | 85000 | $208.9B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2015 |
Subscribe | Banking and Financial Services | 83446 | $17.7B | United Kingdom | Cisco Systems | Cisco VoIP | 2019 |
Subscribe | Retail | 80000 | $14.9B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2014 |
Subscribe | Retail | 76000 | $8.0B | United Kingdom | Cisco Systems | Cisco VoIP | 2016 |
Subscribe | Life Sciences | 70212 | $38.5B | United Kingdom | Cisco Systems | Cisco VoIP | 2018 |
Subscribe | Communications | 67000 | $78.6B | United States | Cisco Systems | Cisco Webex Calling | 2018 |
Subscribe | Retail | 65000 | $14.5B | United Kingdom | Avaya | Avaya PBX | 2018 |
Subscribe | Retail | 65000 | $14.5B | United Kingdom | Avaya | Avaya VoIP | 2011 |
Subscribe | Retail | 64000 | $17.5B | United Kingdom | Mitel | Mitel VoiP | 2018 |
Subscribe | Banking and Financial Services | 60600 | $14.8B | United Kingdom | Nice Systems | NICE CXone Omnichannel Routing | 2018 |
Subscribe | Banking and Financial Services | 60600 | $14.8B | United Kingdom | Cisco Systems | Cisco VoIP | 2016 |
Subscribe | Government | 60000 | $66.0B | United Kingdom | Avaya | Avaya IP Office | 2015 |
Subscribe | Government | 60000 | $66.0B | United Kingdom | Telephone Magic | Norstar Nortel VoIP | 2015 |
Subscribe | Professional Services | 58600 | $4.7B | United Kingdom | Mitel | Mitel VoiP | 2012 |
Subscribe | Transportation | 58077 | $9.0B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2005 |
Subscribe | Transportation | 58077 | $9.0B | United Kingdom | Cisco Systems | Cisco VoIP | 2005 |
Subscribe | Oil, Gas and Chemicals | 54000 | $55.6B | United Kingdom | Cisco Systems | Cisco VoIP | 2014 |
Subscribe | Retail | 52000 | $7.9B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2015 |
Subscribe | Retail | 52000 | $7.9B | United Kingdom | Cisco Systems | Cisco VoIP | 2015 |
Subscribe | Manufacturing | 52000 | $69.5B | United States | Microsoft | Microsoft Skype for Business | 2015 |
Subscribe | Professional Services | 50000 | $12.2B | Ireland | Avaya | Avaya PBX | 2015 |
Subscribe | Professional Services | 50000 | $3.7B | United Kingdom | Avaya | Avaya VoIP | 2017 |
Subscribe | Consumer Packaged Goods | 46725 | $34.2B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2010 |
Subscribe | Insurance | 46000 | $9.3B | United Kingdom | Cisco Systems | Cisco VoIP | 2017 |
Subscribe | Retail | 45000 | $5.3B | United States | Mitel | Mitel VoiP | 2019 |
Subscribe | Distribution | 45000 | $27.7B | France | Mitel | Mitel VoiP | 2015 |
Subscribe | Retail | 43593 | $5.4B | United Kingdom | Cisco Systems | Cisco VoIP | 2016 |
Subscribe | Government | 43571 | $4.2B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2015 |
Subscribe | Healthcare | 43462 | $4.3B | United Kingdom | Cisco Systems | Cisco VoIP | 2011 |
Subscribe | Banking and Financial Services | 40000 | $10.1B | United Kingdom | Genesys | Genesys Cloud CX Voice | 2016 |
Subscribe | Automotive | 38379 | $25.1B | United Kingdom | Cisco Systems | Cisco VoIP | 2016 |
Subscribe | Leisure and Hospitality | 35000 | $3.2B | United States | Avaya | Avaya PBX | 2021 |
Subscribe | Professional Services | 35000 | $2.8B | United Kingdom | Microsoft | Microsoft Skype for Business | 2019 |
Subscribe | Media | 34335 | $18.3B | United Kingdom | Genesys | Genesys Cloud CX Voice | 2011 |
Subscribe | Retail | 32324 | $6.3B | United Kingdom | Genesys | Genesys Cloud CX Voice | 2014 |
Subscribe | Utilities | 30756 | $27.6B | United Kingdom | Cisco Systems | Cisco VoIP | 2012 |
Subscribe | Transportation | 28000 | $5.5B | United Kingdom | Avaya | Avaya VoIP | 2010 |
Subscribe | Distribution | 27032 | $21.5B | United States | Microsoft | Microsoft Skype for Business | 2018 |
Subscribe | Professional Services | 25377 | $6.5B | France | Cisco Systems | Cisco Unified IP Phones | 2014 |
Subscribe | Retail | 25000 | $11.4B | United Kingdom | Avaya | Avaya VoIP | 2020 |
Subscribe | Transportation | 24000 | $1.3B | United Kingdom | Avaya | Avaya IP Office | 2020 |
Subscribe | Government | 23412 | $4.7B | United Kingdom | Cisco Systems | Cisco VoIP | 2016 |
Subscribe | Consumer Packaged Goods | 23000 | $9.6B | Ireland | Cisco Systems | Cisco VoIP | 2013 |
Subscribe | Retail | 23000 | $4.7B | United States | Mitel | Shoretel PBX | 2016 |
Subscribe | Life Sciences | 20993 | $2.0B | India | Avaya | Avaya VoIP | 2015 |
Subscribe | Utilities | 20000 | $29.2B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2011 |
Subscribe | Leisure and Hospitality | 20000 | $8.7B | Australia | Cisco Systems | Cisco VoIP | 2019 |
Subscribe | Automotive | 20000 | $10.3B | United Kingdom | Avaya | Avaya VoIP | 2017 |
Subscribe | Transportation | 19116 | $11.6B | Ireland | Asterisk | Asterisk PBX | 2019 |
Subscribe | Transportation | 19116 | $11.6B | Ireland | Cisco Systems | Cisco VoIP | 2015 |
Subscribe | Healthcare | 19000 | $2.8B | Australia | Genesys | Genesys Cloud CX Voice | 2020 |
Subscribe | Government | 18245 | $7.5B | United Kingdom | Microsoft | Microsoft Skype for Business | 2018 |
Subscribe | Government | 18245 | $7.5B | United Kingdom | Mitel | Mitel MiVoice Business | 2018 |
Subscribe | Banking and Financial Services | 17686 | $4.7B | United Kingdom | Cisco Systems | Cisco VoIP | 2009 |
Subscribe | Leisure and Hospitality | 16500 | $660M | United Kingdom | Avaya | Avaya VoIP | 2014 |
Subscribe | Professional Services | 16500 | $2.0B | United States | Damovo | Damovo Unified Communications | 2022 |
Subscribe | Transportation | 16000 | $10.3B | United Kingdom | Avaya | Avaya VoIP | 2016 |
Subscribe | Healthcare | 16000 | $3.2B | United States | Avaya | Avaya PBX | 2015 |
Subscribe | Distribution | 15000 | $2.1B | United Kingdom | Mitel | Mitel MiVoice Business | 2018 |
Subscribe | Retail | 14500 | $6.3B | Australia | Cisco Systems | Cisco VoIP | 2019 |
Subscribe | Leisure and Hospitality | 14360 | $853M | United Kingdom | Avaya | Avaya VoIP | 2014 |
Subscribe | Media | 14200 | $17.4B | United States | Cisco Systems | Cisco Webex Calling | 2022 |
Subscribe | Construction and Real Estate | 14000 | $2.6B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2016 |
Subscribe | Healthcare | 14000 | $3.6B | United States | Mitel | Mitel VoiP | 2018 |
Subscribe | Life Sciences | 13539 | $27.0B | United States | Microsoft | Microsoft Skype for Business | 2020 |
Subscribe | Insurance | 13500 | $4.1B | United Kingdom | Cisco Systems | Cisco Unified IP Phones | 2013 |
Subscribe | Professional Services | 13234 | $8.0B | United Kingdom | Mitel | Mitel MiVoice Business | 2021 |
Subscribe | Professional Services | 13234 | $8.0B | United Kingdom | Microsoft | Microsoft Skype for Business | 2016 |
Subscribe | Insurance | 13000 | $1.9B | United Kingdom | Avaya | Avaya VoIP | 2015 |
Subscribe | Aerospace and Defense | 13000 | $4.2B | Canada | Microsoft | Microsoft Skype for Business | 2020 |
Subscribe | Banking and Financial Services | 13000 | $2.5B | United Kingdom | Avaya | Avaya PBX | 2014 |
Subscribe | Insurance | 13000 | $2.6B | United Kingdom | Cisco Systems | Cisco VoIP | 2018 |
Subscribe | Insurance | 13000 | $2.6B | United Kingdom | Avaya | Avaya VoIP | 2011 |
Subscribe | Utilities | 12180 | $15.8B | United Kingdom | Avaya | Avaya VoIP | 2017 |
Subscribe | Insurance | 11956 | $47.2B | United Kingdom | Avaya | Avaya VoIP | 2018 |
Subscribe | Retail | 11377 | $1.8B | United Kingdom | Mitel | Mitel VoiP | 2014 |
Source: APPS RUN THE WORLD, October 2024
Research Methodology
Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.
Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than ten million software purchases and records on the enterprise software landscape of over 2 million organizations around the world.
The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.