List of Avaya IP Office Customers
Avaya
350 Mt. Kemble Avenue,
Morristown, 7960, NJ,
United States
Morristown, 7960, NJ,
United States
1 973-605-1802
Professional Services
8000
$2.5B
Since 2010, our global team of researchers has been studying Avaya IP Office customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Avaya IP Office for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Avaya IP Office for PBX, VoiP and Phone Systems include: Ministry of Defence UK, a United Kingdom based Government organisation with 192409 employees and revenues of $75.26 billion, Royal London Unit Trust Managers, a United Kingdom based Banking and Financial Services organisation with 4400 employees and revenues of $13.30 billion, M&G, a United Kingdom based Banking and Financial Services organisation with 5837 employees and revenues of $8.46 billion, ReAssure, a United Kingdom based Professional Services organisation with 3000 employees and revenues of $4.06 billion, Places for People Group, a United Kingdom based Construction and Real Estate organisation with 12892 employees and revenues of $1.74 billion and many others.
Contact us if you need a completed and verified list of companies using Avaya IP Office, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Avaya IP Office customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Australian Volunteers International | Non Profit | 150 | $18M | Australia | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2017 | n/a |
In 2017, Australian Volunteers International implemented Avaya IP Office as its voice platform. The Avaya IP Office deployment served as the core telephony layer within AVI's communications estate supporting approximately 150 employees and programs operating in Australia and 26 countries internationally, aligning with the PBX, VoiP and Phone Systems category.
Configuration and operational work concentrated on standard IP PBX capabilities, including call routing, centralized voicemail, handset provisioning, extension management and remote worker telephony workflows. Avaya IP Office was provisioned and managed to provide unified voice services across desktop handsets and softphone endpoints, consistent with PBX, VoiP and Phone Systems functionality.
The Avaya IP Office implementation was administered alongside a broader IT estate that included Amazon Web Services, Microsoft 365, Microsoft Azure, Salesforce CRM, NetSuite, Slack, Atlassian products, VMware and SCCM, providing an integrated operational context for communications and IT support. Governance and operational ownership resided with the Information Systems and Infrastructure Manager, who maintained configuration control, handset lifecycle management and centralized telephony administration from Melbourne while supporting field offices and program sites across AVI's international footprint.
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Best & Less | Retail | 4000 | $622M | Australia | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2012 | n/a |
In 2012, Best & Less implemented Avaya IP Office as its core telephony platform. The deployment used Avaya IP Office for PBX, VoiP and Phone Systems to consolidate IP telephony administration and standardize telephone services across corporate IT and retail store communications.
Configuration work centered on typical PBX and VoIP capabilities including call routing, voicemail, extension provisioning, hunt groups, and IP handset administration, with centralized provisioning workflows and role based administration for IT support teams. Avaya IP Office was operated as the primary system for IP telephone configuration, firmware management, and trunk administration, with technical ownership residing in the internal IT support organization.
The implementation ran within the company network estate alongside Microsoft Windows Server, Microsoft Exchange Server, Active Directory, and LAN and WAN TCP/IP infrastructure, with IT staff administering telephony within an ITIL environment. Operational scope emphasized corporate IT operations and store communications, with provisioning and incident workflows managed through centralized IT processes and service management practices.
This narrative links Best & Less, Avaya IP Office, PBX, VoiP and Phone Systems to business functions including IT operations, store communications, and user support, with the technical footprint focused on IP telephony administration, centralized provisioning, and network aligned voice services.
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Canada Life UK | Banking and Financial Services | 1200 | $180M | United Kingdom | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2021 | n/a |
In 2021 Canada Life UK implemented Avaya IP Office as its enterprise telephony platform. Avaya IP Office was deployed to deliver PBX, VoiP and Phone Systems capabilities across the organisation, providing core IP telephony functionality for corporate communications and deskphone and softphone endpoints.
Configuration work emphasized standard PBX functional modules such as call routing and hunt group configuration, extension and handset provisioning, voicemail and presence support, and softphone endpoint management consistent with PBX, VoiP and Phone Systems deployments. The Avaya IP Office implementation was managed alongside desktop and endpoint processes including a new Windows 10 build deployment, Surface Pro provisioning, and virtual desktop support, reflecting coordinated handset and softphone lifecycle activities.
Operational support for Avaya IP Office was provided through the IT service desk and specialist technology engineering teams, with ticketing and incident workflows handled in ServiceNow and VIP support and training delivered by workstation support analysts. The telephony platform operated in an environment that also used Microsoft Intune and Microsoft Endpoint Configuration Manager for endpoint configuration, VDI and Citrix for virtual desktop access, and standard security and remote access tooling, enabling unified operational management of telephony for Canada Life UK.
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Findel | Retail | 2700 | $702M | United Kingdom | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020 Findel implemented Avaya IP Office as its enterprise telephony platform. Avaya IP Office was deployed as a PBX, VoiP and Phone Systems solution to standardize IP telephony across Findel’s multi-site UK estate including the Manchester site, the Nottingham warehouse, and remote offices in Northern Ireland.
The implementation delivered core PBX capabilities typical of the category, including IP telephony for SIP handsets, centralized call routing and hunt groups, voicemail and operator services, and call queuing for contact handling. Configuration work focused on extension and user provisioning, voice VLAN and QoS alignment with the corporate IP network, and handset provisioning and firmware management to support remote and on-site users.
Deployment and operational coverage were driven by Findel’s internal infrastructure and IT teams with the infrastructure engineer providing project management and top level escalation. The telephony rollout was coordinated alongside concurrent infrastructure projects such as Active Directory consolidation, Office365 migration, and VMware server estate builds to ensure site networking, remote access, and user administration workflows aligned with the new phone system.
Governance established clear 1st and 2nd line support escalation paths and staged cutover procedures for multi-site support across England and Northern Ireland. The program emphasized operational processes for handset lifecycle management, remote support procedures for warehouse and distributed sites, and ongoing top-level technical escalation ownership within the infrastructure team.
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Guaranty Trust Bank PLC | Banking and Financial Services | 5192 | $964M | Nigeria | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018, Guaranty Trust Bank PLC implemented Avaya IP Office as its enterprise telephony platform for frontline customer engagement. The deployment is aligned to the PBX, VoiP and Phone Systems category and served the bank's Contact and Central Processing Center and Chat Team to support voice centric customer interactions across retail and corporate segments.
Avaya IP Office was configured to deliver core PBX and VoIP capabilities including automatic call distribution, call routing, voicemail and agent desktop telephony integration, supporting agent-handled voice workflows and virtual banking interactions. The system underpinned consultative servicing workflows used by Customer Care Professionals to authenticate customers, confirm cheques, check balances and resolve transactional issues without branch visits.
The Avaya IP Office environment was integrated with multichannel support platforms explicitly cited as Zendesk and FrontApp to consolidate phone, email and live chat interactions into a unified contact workflow. Operational coverage included management of inquiries, requests and complaints from the bank's diaspora, high net worth and Platinum clients, and supported front-office functions such as Internet Banking, Mobile Banking, Account Opening and Cards operations.
Operational governance emphasized escalation, follow-up and monitoring resolution, with agents providing structured feedback to internal stakeholders such as Business Development to inform product and service improvements. Process controls focused on real time resolution routing, complaint tracking and cross-channel handoffs between voice and messaging channels.
The deployment of Avaya IP Office enabled optimized delivery of resolved complaints and supported consultative selling and customer education efforts intended to build customer enthusiasm, loyalty and retention. Guaranty Trust Bank PLC retained Avaya IP Office as the primary PBX, VoiP and Phone Systems solution for ongoing customer care operations.
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Leisure and Hospitality | 250 | $28M | United Kingdom | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2011 | n/a |
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Professional Services | 52 | $7M | United Kingdom | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2015 | n/a |
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Leisure and Hospitality | 650 | $47M | United Kingdom | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2017 | n/a |
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Banking and Financial Services | 5837 | $8.5B | United Kingdom | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2015 | n/a |
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Insurance | 679 | $100M | South Korea | Avaya | Avaya IP Office | PBX, VoiP and Phone Systems | 2016 | n/a |
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Buyer Intent: Companies Evaluating Avaya IP Office
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Avaya IP Office. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Avaya IP Office for PBX, VoiP and Phone Systems include:
- Iqm Group, a New Zealand based Professional Services organization with 10 Employees
- Voysis, a Canada based Communications company with 20 Employees
- ATS Andlauer Transportation Services, a Canada based Transportation organization with 100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Avaya IP Office Coverage
Avaya IP Office is a PBX, VoiP and Phone Systems solution from Avaya.
Companies worldwide use Avaya IP Office, from small firms to large enterprises across 21+ industries.
Organizations such as Ministry of Defence UK, Royal London Unit Trust Managers, M&G, ReAssure and Places for People Group are recorded users of
Avaya IP Office for PBX, VoiP and Phone Systems.
Companies using Avaya IP Office are most concentrated in Government, Banking and Financial Services and Professional Services, with adoption spanning over 21 industries.
Companies using Avaya IP Office are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Avaya IP Office across Americas, EMEA, and APAC.
Companies using Avaya IP Office range from small businesses with 0-100 employees - 6.25%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 50%, and global enterprises with 10,000+ employees - 18.75%.
Customers of Avaya IP Office include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Avaya IP Office customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of PBX, VoiP and Phone Systems.