Concentrix
39899 Balentine Drive Suite 235,
Newark, 94560, CA,
United States
Newark, 94560, CA,
United States
1-800-747-0583
Professional Services
Concentrix Technographics
Concentrix Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Concentrix and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450000 Concentrix employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Concentrix has purchased the following applications: Coupa Invoice for AP Automation in 2019, Sterling Background Check for BackGround Screening in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Concentrix is running and its propensity to invest more and deepen its relationship with Coupa Software , Oracle , Sage or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Concentrix revenues, which have grown to $9.62 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Concentrix intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Concentrix Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, Concentrix implemented Coupa Invoice as part of an AP Automation initiative to address scalability and visibility challenges during rapid global growth. The deployment was configured to operate across multiple regions and languages and was delivered alongside Coupa Procurement, Coupa Pay, and Coupa Expenses to establish an end to end source to pay footprint.
The Coupa Invoice implementation emphasized invoice capture, automated matching to purchase orders, configurable approval workflows, and supplier master consolidation, reflecting standard AP Automation functionality. Configuration work prioritized multi language support and regional compliance capabilities to align invoice processing with Concentrix's international operating model.
Operational scope connected accounts payable and procurement functions within the Coupa suite, enabling unified supplier management and payment orchestration through Coupa Pay and expense handling via Coupa Expenses. Centralized supplier records and consolidated invoice processing were implemented to address prior procurement visibility gaps that caused duplication and waste.
Governance and process changes included centralized supplier governance and standardized invoice approval workflows, with phased regional adoption to accommodate language and regulatory variation. Operational teams reallocated effort away from implementation overhead toward strategic supplier relationship activities once core AP Automation processes stabilized.
According to the stated results, the Coupa Invoice deployment produced clearer spend visibility that eliminated duplicate costs and suppliers, reduced time spent on implementation, and increased capacity for value added services such as strategic partnerships. The implementation also delivered flexibility that allowed Concentrix to adapt rapidly to changing circumstances during its period of large growth.
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ERP Financial | ERP Financial Management |
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2008 | 2008 |
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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Expense Management | ERP Financial Management |
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2019 | 2019 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2019 | 2019 |
In 2019 Concentrix implemented Sterling Background Check as its BackGround Screening application for recruitment and hiring operations. Sterling Background Check was adopted by corporate recruiting teams, including recruiters based in Charlotte, North Carolina, to manage candidate screening workflows and maintain verification records across hiring stages.
The deployment emphasized core background screening capabilities, including candidate identity verification, criminal and employment history checks, reference checks, and the administrative case management needed to record clearance outcomes. Sterling Background Check was used to process incoming resumes, background, and reference information, and to store concise recruitment records alongside applicant case files.
Operational integrations were recorded between Sterling Background Check and applicant tracking and HRIS tools, specifically the ATS environment and Workday mentioned by recruiting staff. Recruiter notes reference linkage to external sourcing and job board channels such as LinkedIn, Career-builder, Glassdoor, and Zip recruiter, and to downstream payroll and workforce systems including ADP and UKG. E-signature and document workflows were coordinated with DocuSign, and the deployment also referenced use of an Access Now Database alongside Sterling Background Check for candidate data lookup.
Governance and process coverage centered on recruiting and HR workflows, with corporate recruiters administering screening programs, maintaining accurate records, and reconciling screening outputs with HRIS profiles and onboarding steps. Sterling Background Check was embedded into existing hiring processes to support recruiter screening interviews, reference checks, and subsequent HR tasks such as manager payroll processing in ADP and new hire documentation.
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Benefits Administration | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2022 | 2022 |
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Recruiting Chatbot | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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Talent Assessment | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Concentrix deployed Cisco Webex Meetings on its public website to provide embedded web conferencing access for external and internal stakeholders. The deployment leverages Cisco Webex Meetings capabilities in the Audio Video and Web Conferencing category, including scheduled meetings, video and audio conferencing, screen sharing, and session recording.
Cisco Webex Meetings is implemented as a site level integration that surfaces meeting links and an embedded client within customer engagement pages, enabling browser based join flows and moderated meeting controls. Configuration focuses on meeting administration, participant controls, and scheduled meeting workflows to support client engagement, sales enablement, and service delivery functions.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2022 | 2022 |
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Account Based Marketing, Sales Engagement | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center, Customer Experience | CRM |
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2010 | 2010 |
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Call Center, Customer Support | CRM |
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2010 | 2010 |
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Call Tracking and Recording | CRM |
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2010 | 2010 |
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CRM | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2015 | 2015 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procure to Pay | Procurement |
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2019 | 2019 |
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Procurement | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Phishing Protection | CyberSecurity |
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2024 | 2024 |
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Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IoT Platform | Internet of Things |
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2017 | 2018 |
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IT Decision Makers and Key Stakeholders at Concentrix
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Concentrix Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Concentrix Technographics
Concentrix is a Professional Services organization based in United States,
with around 450000 employees and annual revenues of $9.62 billion.
Concentrix operates a diverse technology stack with applications such as
Coupa Invoice, Sterling Background Check and Cisco Webex Meetings,
covering areas like AP Automation, BackGround Screening and Audio Video and Web Conferencing.
Concentrix has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Sterling Talent Solutions and Cisco Systems.
Concentrix recently adopted applications including
1Kosmos in 2024, Ironscales Platform in 2024 and Knowmax Learning Management Systems in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Concentrix’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Concentrix’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Concentrix technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.