List of Mitel MiVoice Business Customers
Mitel
4000 Innovation Drive,
Kanata, K2K 3K1, ON,
Canada
Kanata, K2K 3K1, ON,
Canada
1 613-592-2122
Professional Services
4200
$1.1B
Since 2010, our global team of researchers has been studying Mitel MiVoice Business customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel MiVoice Business for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel MiVoice Business for PBX, VoiP and Phone Systems include: Department for Transport, a United Kingdom based Government organisation with 18245 employees and revenues of $15.85 billion, Hays, a United Kingdom based Professional Services organisation with 10300 employees and revenues of $8.88 billion, DPD UK, a United Kingdom based Distribution organisation with 15000 employees and revenues of $2.10 billion, Atos United Kingdom, a United Kingdom based Professional Services organisation with 8972 employees and revenues of $1.35 billion, Yorkshire Building Society, a United Kingdom based Banking and Financial Services organisation with 3300 employees and revenues of $1.34 billion and many others.
Contact us if you need a completed and verified list of companies using Mitel MiVoice Business, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel MiVoice Business customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Atos United Kingdom | Professional Services | 8972 | $1.3B | United Kingdom | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2004 | n/a |
In 2004, Atos United Kingdom implemented Mitel MiVoice Business. The deployment delivered core PBX, VoiP and Phone Systems capabilities to support voice communications, contact handling, and enterprise telephony across UK sites.
Implementation work centered on Mitel MiVoice Business platform configuration and administration, including PBX provisioning, call routing, and scripting for automated call distribution. The team managed Apropos ACD integrations and attached telephony peripherals, and maintained Crewe data infrastructure and associated telephony hardware.
Operational coverage included administration and configuration of PBX systems throughout the United Kingdom, supporting voice operations, network management, and contact center workflows. The role involved liaison with third party maintenance providers at multiple levels to coordinate serviceability and hardware maintenance.
Governance and operational processes were formalized through project management and network data analysis tasks, with responsibilities for writing and administering call scripts, provisioning PBX features, and performing ongoing hardware maintenance. These controls supported sustained platform operation and operational handoffs between voice support and network teams.
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CGI UK | Professional Services | 6547 | $1.3B | United Kingdom | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2019 | n/a |
In 2019 CGI UK implemented Mitel MiVoice Business under the PBX, VoiP and Phone Systems category as part of a multi-site telecommunications and network upgrade program across Glasgow. The implementation was executed alongside a broader municipal connectivity expansion that targeted corporate and educational sites and the rollout of tens of thousands of end-user devices to classrooms and public facilities.
The Mitel MiVoice Business deployment was delivered on an HP Aruba switching topology, with custom switch configuration files created to embed site VLANs and IP addressing schemes. Workstreams included WAN, LAN and Wi-Fi migrations, cabinet remediation and port rationalization, and the configuration, testing and cutover of Mitel IPT telephony services from an existing Cisco IPT to Mitel MiVoice Business for voice control, SIP trunking and handset provisioning.
Integrations and operational hygiene were emphasized, with detailed Visio network diagrams produced for ingestion into SolarWinds, use of SCCM for Windows 10 and application deployment, and coordination with Cityfibre and Commsworld to extend FTTP connectivity to 506 council sites. The programme also interfaced with NHS Greater Glasgow and Clyde for digital health and social care access, and included Wi-Fi coverage assessments to support the simultaneous rollout of over 50,000 iPads to schools, libraries and nurseries.
Governance relied on due diligence reporting prior to each migration, site-level testing and implementation documentation tracking old and new assets, and post-deployment floor-walking to validate service levels. Operational responsibilities spanned network transition teams and IT and business consulting services, with standardization of switch templates, documented site testing procedures and controlled cutover plans to support ongoing telephony operations under Mitel MiVoice Business.
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Daisy Group | Professional Services | 2000 | $500M | United Kingdom | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016 Daisy Group implemented Mitel MiVoice Business as its enterprise telephony platform within the PBX, VoiP and Phone Systems category. The deployment supported unified communications and contact center capabilities for Daisy Group's professional services operations, with the internal service desk providing first line support across a 2,000 employee organization and to more than 2,000 customer companies.
The implementation included Mitel MiVoice Business core call control configured alongside Mitel Micollab for unified communications, Mitel MiCC for contact center functionality, and MxOne for session control and media handling. Standard PBX capabilities such as call routing, SIP trunking, voicemail and user provisioning were implemented to enable enterprise telephony, contact center workflows and unified communications user features.
Operational integrations recorded in staff notes include ServiceNow for incident and ticket management, Active Directory for user provisioning and authentication, Office 365 and Exchange for voicemail and calendaring interoperability, and coordination with Cisco, Windows Server and Linux infrastructure. Support and operational coverage were centered on the service desk, multiple internal technical teams and daily liaison with third party vendors, servicing UK operations and the external customer base.
Governance and process changes emphasized ServiceNow driven triage, SLA based escalation, role based ticket routing and cross team communication to ensure faults were assigned to the correct department. Staff notes explicitly state customer updates and SLA adherence as operational priorities in the ongoing maintenance and support of Mitel MiVoice Business.
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Department for Transport | Government | 18245 | $15.9B | United Kingdom | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018, the Department for Transport deployed Mitel MiVoice Business as its PBX, VoiP and Phone Systems solution to centralize enterprise telephony across the department. The implementation targeted government business communications, aligning telephony capability with the Department for Transport's operational needs in the United Kingdom and supporting office and administrative functions across departmental units.
Mitel MiVoice Business was configured as an IP PBX platform providing core call control, SIP session management, automated attendant and call routing, voicemail and unified messaging, handset and soft client provisioning, and conferencing capability. Configuration work focused on standardizing dial plans, device templates, and user profiles to streamline provisioning and ensure consistent telephony behavior across offices.
The deployment was integrated with the Department for Transport data network and existing trunking arrangements to carry voice over IP traffic, preserving interoperability with external telephony networks. Operational coverage was departmental, providing a centralized telephony backbone for business functions such as administration, policy teams, and operational communications, while leveraging IP network QoS and session management to maintain call reliability.
Governance measures emphasized centralized administration, role based access to the MiVoice Business management console, and change control for telephony provisioning and moves adds and changes. Security and compliance controls were embedded in operational processes to align telephony administration with public sector requirements and to support consistent lifecycle management of endpoints and user configurations.
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DPD UK | Distribution | 15000 | $2.1B | United Kingdom | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018 DPD UK deployed Mitel MiVoice Business for PBX, VoiP and Phone Systems to centralize telephony across its distribution network. The project targeted operational telephony support for over 6,000 users spanning 140 depots and 5 Super Hubs, aligning telephony administration with depot and hub operations within the distribution business function.
Mitel MiVoice Business administration was structured around configuration of core telephony capabilities, including call routing and hunt group setup, handset and user provisioning, voicemail and unified messaging, and SIP trunking and session management typical of PBX, VoiP and Phone Systems implementations. The implementation included structured telephony provisioning, template-based user onboarding, and configuration management to support distributed depot endpoints and hub voice services.
The deployment integrated with the existing infrastructure stack, using Active Directory Users and Groups and GPOs for account and policy management, and operating alongside Cisco servers, switches, VPNs and VLANs for network transport and quality of service. Operations included FTP data management and archiving, support for bespoke Windows and MacOS applications, planning and deployment of Microsoft Windows patches and upgrades, and liaison with third party suppliers and managed service providers for fault isolation and remediation. Site surveys and coverage mapping were performed to identify black spots, rogue devices and network deficiencies affecting voice quality.
Operational governance covered 1st through 3rd line support models and service desk processes, with Tier 3 technical support delivered to the depot and hub estate. Changes to telephony systems and infrastructure were documented and uploaded to a shared GDrive for team access, while policies and procedures were implemented for the Operations team and change and incident service management was overseen centrally. Monitoring of customer data, hardware and network alerts was embedded into ongoing operations to support incident response and maintenance of the Mitel MiVoice Business estate.
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Retail | 2900 | $223M | Australia | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2020 | n/a |
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Professional Services | 10300 | $8.9B | United Kingdom | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2021 | n/a |
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Professional Services | 1180 | $94M | United Kingdom | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2018 | n/a |
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Banking and Financial Services | 2200 | $617M | United Kingdom | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2016 | n/a |
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Non Profit | 1175 | $75M | United Kingdom | Mitel | Mitel MiVoice Business | PBX, VoiP and Phone Systems | 2020 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Mitel MiVoice Business Coverage
Mitel MiVoice Business is a PBX, VoiP and Phone Systems solution from Mitel.
Companies worldwide use Mitel MiVoice Business, from small firms to large enterprises across 21+ industries.
Organizations such as Department for Transport, Hays, DPD UK, Atos United Kingdom and Yorkshire Building Society are recorded users of
Mitel MiVoice Business for PBX, VoiP and Phone Systems.
Companies using Mitel MiVoice Business are most concentrated in Government, Professional Services and Distribution, with adoption spanning over 21 industries.
Companies using Mitel MiVoice Business are most concentrated in United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mitel MiVoice Business across Americas, EMEA, and APAC.
Companies using Mitel MiVoice Business range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 72.73%, and global enterprises with 10,000+ employees - 27.27%.
Customers of Mitel MiVoice Business include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mitel MiVoice Business customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of PBX, VoiP and Phone Systems.