List of Mitel VoiP Customers
Mitel
4000 Innovation Drive,
Kanata, K2K 3K1, ON,
Canada
Kanata, K2K 3K1, ON,
Canada
1 613-592-2122
Professional Services
4200
$1.1B
Since 2010, our global team of researchers has been studying Mitel VoiP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Mitel VoiP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Mitel VoiP for PBX, VoiP and Phone Systems include: Scottish Government United Kingdom, a United Kingdom based Government organisation with 190515 employees and revenues of $74.06 billion, Sonepar, a France based Distribution organisation with 45000 employees and revenues of $34.61 billion, Marks & Spencer_x000D_, a United Kingdom based Retail organisation with 64000 employees and revenues of $18.10 billion, Rentokil Initial, a United Kingdom based Manufacturing organisation with 68485 employees and revenues of $7.38 billion, Quilter, a United Kingdom based Banking and Financial Services organisation with 3005 employees and revenues of $5.10 billion and many others.
Contact us if you need a completed and verified list of companies using Mitel VoiP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Mitel VoiP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Anglian Water Group | Utilities | 5295 | $1.9B | United Kingdom | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2015 | n/a |
In 2015, Anglian Water Group implemented Mitel VoiP in its PBX, VoiP and Phone Systems category. The deployment covered contact center and desktop telephony for Anglian Water Services Ltd including the Lincoln debt recovery team, supporting incoming call handling, outbound dialing, agent telephony, and call routing for frontline collections and account enquiries. Mitel VoiP was used by Debt Recovery Advisors to take incoming calls regarding new and existing customer accounts, make outbound calls to recover outstanding balances, and to route calls for floor walking support and complaint resolution workflows.
Functional capabilities implemented included PBX switching, agent desktop integration, contact center queuing, and outbound dialer workflows, together with telephony interfaces to in-house operational software. The telephony environment integrated with the in-house card payment system and with in-house and third party software used by agents to update customer records, set up payment arrangements, and record recovery payments. Operational coverage focused on customer service, debt recovery, and billing teams at the Lincoln site, and workflows were structured to enforce data handling rules under the General Data Protection Regulations 2018 when updating personal information. The implementation supported liaison with internal departments and external organisations such as DWP, StepChange, and the Citizens Advice Bureau through agent telephony and contact routing, enabling coordinated collections and customer support activities.
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ATI Restoration | Construction and Real Estate | 2600 | $600M | United States | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2022 | n/a |
In 2022, ATI Restoration deployed Mitel VoiP under the PBX, VoiP and Phone Systems category. The Mitel VoiP implementation provided enterprise telephony across ATI Restoration headquartered in Anaheim, CA and approximately 100 field locations in the United States, supporting corporate voice for up to ~2000 employees and consolidating voice services into a single PBX and VoIP platform.
The deployment focused on Mitel deskphone provisioning, voice extension management, and conference phone support, with on-site troubleshooting of Mitel deskphones, conference Zoom Room setups, and AV equipment as part of daily operations. Telephony account lifecycle was aligned with Active Directory onboarding and offboarding processes, and the IT team managed Office 365 user accounts and licensing to ensure coordinated user provisioning for Mitel VoiP services.
Operational tooling and device lifecycle management were integrated into the support model, using remote monitoring and management with ConnectWise and TeamViewer, PC imaging and inventory with SmartDeploy, and mobile device management via IBM MaaS360 and Soti MobiControl for cell phones. Support responsibilities included network equipment setup, cable management, and coordination of conference and collaboration endpoints alongside Mitel VoiP handsets.
Governance and incident workflows were operated through corporate IT support and Freshservice ticketing, with high-volume ticket handling and escalation to third party vendors and internal resources for resolution. The telephony implementation also supported M&A onboarding and interfaced with payroll and workforce systems through troubleshooting and moderation of payroll technologies such as Kronos and Sage, extending governance across IT, facilities, and field operations.
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Bapcor | Distribution | 5400 | $1.3B | Australia | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Bapcor implemented Mitel VoiP as part of a coordinated phone system roll out and multi-site network consolidation across several Bapcor businesses. The project positioned Mitel VoiP as the primary PBX, VoiP and Phone Systems platform to standardize voice services and unify telephony configuration across distributed sites.
Implementation work included core telephony configuration and standardization of functional capabilities typical of an enterprise VoIP deployment, including call control, extension provisioning, voicemail and hunt group configuration, centralized administration of dial plan and handset provisioning. The Mitel VoiP deployment was configured alongside WAN upgrades and an SD-WAN roll out to provide resilient transport and consistent Quality of Service for voice traffic.
The Mitel VoiP rollout was integrated with the wider network stack explicitly described in project notes, including Fortigate firewall configuration, Aruba and Cisco switch configuration, Cradlepoint router deployment and Aruba wireless provisioning to align to Bapcor SD-WAN and LAN standard setups. Operational responsibilities included monitoring and troubleshooting voice and core network elements, maintaining core and customer on site network devices, and producing as built documents for each business.
Governance and operationalization followed ITIL practices, with change requests used for configuration changes and escalation processes used for afterhours network incidents. The program also delivered design and as built documentation and internal knowledge base pages to support junior staff and cross business support, and involved direct liaison with vendors and business stakeholders for site level troubleshooting and partial configuration changes.
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Bates Wells Braithwaite | Professional Services | 130 | $34M | United Kingdom | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020 Bates Wells Braithwaite implemented Mitel VoiP as the firmwide telephony platform. The deployment is classified under PBX, VoiP and Phone Systems and establishes a centralized voice infrastructure for the law firm.
The Mitel VoiP implementation was configured around standard PBX and VoIP functional modules, including call routing and dial plan configuration, auto attendant and hunt group call queues, voicemail and unified mailbox provisioning, and handset and user extension provisioning. Operational control was centralized through administrative consoles and role based provisioning to support legal practice and support departments across the United Kingdom, with governance focused on user provisioning workflows and dial plan management to operationalize voice communications.
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Benicia Unified School District | Education | 375 | $65M | United States | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018 Benicia Unified School District implemented Mitel VoiP to establish districtwide voice communications and emergency notification services. The deployment is categorized under PBX, VoiP and Phone Systems and serves the district IT organization, school site operations, and campus communications functions.
The implementation included on-premises Mitel VoiP servers and the Director interface, with local configuration of a centralized Mitel phone directory, multi-level auto attendant menus, hunt groups, and paging groups. Technical staff deployed and maintained Mitel phone models 420, 480, and 665, and administered the Revolution server to build school schedules, announcement groups, and emergency announcement functions, while supporting Atlas LED clock speaker combos for synchronized audio in classrooms and boardrooms.
Integration work documented in operational notes shows the Mitel VoiP estate operating alongside the district network stack, including Cisco Meraki switches and wireless access points, and coexisting with ShoreTel VoIP switches. The phone system was linked to the Intado Portal 9-1-1 interface for analog to VoIP emergency call handling, and district technicians maintained analog trunks, fiber optic runs, and MDF/IDF punchdown and testing as part of the communications infrastructure.
Operational governance centered on IT network technicians who provisioned and troubleshot phones, managed provisioning and directory updates, and delivered staff instruction during professional development days. Routine responsibilities included cabling, active directory support, system maintenance, and on-call troubleshooting to sustain voice, paging, and emergency notification capabilities across the district.
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Professional Services | 170 | $39M | United Kingdom | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
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Professional Services | 263 | $79M | United Kingdom | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
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Automotive | 7358 | $3.1B | United Kingdom | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2021 | n/a |
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Insurance | 100 | $12M | United States | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2018 | n/a |
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Professional Services | 6547 | $1.3B | United Kingdom | Mitel | Mitel VoiP | PBX, VoiP and Phone Systems | 2018 | n/a |
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Buyer Intent: Companies Evaluating Mitel VoiP
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Mitel VoiP. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Mitel VoiP for PBX, VoiP and Phone Systems include:
- Media Worldwide, a India based Media organization with 70 Employees
- Marlin Communications, a United Kingdom based Communications company with 30 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Mitel VoiP Coverage
Mitel VoiP is a PBX, VoiP and Phone Systems solution from Mitel.
Companies worldwide use Mitel VoiP, from small firms to large enterprises across 21+ industries.
Organizations such as Scottish Government United Kingdom, Sonepar, Marks & Spencer_x000D_, Rentokil Initial and Quilter are recorded users of
Mitel VoiP for PBX, VoiP and Phone Systems.
Companies using Mitel VoiP are most concentrated in Government, Distribution and Retail, with adoption spanning over 21 industries.
Companies using Mitel VoiP are most concentrated in United Kingdom and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Mitel VoiP across Americas, EMEA, and APAC.
Companies using Mitel VoiP range from small businesses with 0-100 employees - 10%, to mid-sized firms with 101-1,000 employees - 54.29%, large organizations with 1,001-10,000 employees - 25.71%, and global enterprises with 10,000+ employees - 10%.
Customers of Mitel VoiP include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Mitel VoiP customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of PBX, VoiP and Phone Systems.