Shell
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London, SE1 7NA,
United Kingdom
London, SE1 7NA,
United Kingdom
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Oil, Gas and Chemicals
Shell Technographics
Shell Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shell and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 96000 Shell employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shell has purchased the following applications: FIS Integrated Payables for AP Automation in 2018, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2012, C3 AI Reliability for Asset Performance Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shell is running and its propensity to invest more and deepen its relationship with FIS Global , Infor , Aqilla or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shell revenues, which have grown to $284.31 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shell intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shell Tech Stack and Enterprise Applications
Shell ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Integrated Payables | AP Automation | ERP | n/a | 2018 | 2018 |
In 2018, Shell implemented FIS Integrated Payables to centralize accounts payable processing and strengthen Treasury and Corporate Finance controls, positioning the solution as a core AP Automation capability within its finance portfolio. FIS Integrated Payables was configured to provide automated invoice capture, approval workflows, payment orchestration and reconciliation across supplier payments and accounts payable lifecycles.
The deployment emphasized standard AP Automation functional modules such as electronic invoice processing, workflow driven approvals, exception management for invoice disputes, straight through payment processing and remittance reconciliation. Configuration work included multi currency payment routing and payment file generation to support treasury payment execution and payment rail orchestration, with parameterized rules for routing and approval limits.
Integration and operational coverage focused on Treasury and Corporate Finance teams, with explicit technical support for the Quantum Treasury Management System upgrade as part of broader treasury platform activity. Operational stakeholders included cash management, liquidity and foreign exchange functions, and the system was positioned to interoperate with existing treasury processes and payment execution channels.
Governance emphasized central technical assurance and product level controls, aligning projects with enterprise strategy and architectural simplification efforts that targeted removal of non core applications. Delivery combined advisory portfolio SME oversight with hands on delivery when resourcing constraints required, and the program was intended to improve long term value delivery and reduce maintenance costs in future operations.
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ERP Financial | ERP |
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2009 | 2010 |
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ERP Financial | ERP |
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2019 | 2019 |
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ERP Financial | ERP |
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2021 | 2024 |
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Expense Management | ERP |
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2010 | 2010 |
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Expense Management | ERP |
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2010 | 2010 |
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Expense Management | ERP |
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2012 | 2012 |
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Expense Management | ERP |
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2011 | 2011 |
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Payment Processing | ERP |
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2011 | 2011 |
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Shell HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2012 | 2012 |
In 2012 Shell implemented UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management to centralize absence, accrual and timekeeping workflows across HR and Payroll functions. The deployment positioned UKG Workforce Central Absence Manager as the core absence and leave management platform supporting multiple production locations and workforce analytics use cases.
The implementation encompassed Kronos Workforce Central 8.0 components and modules including Workforce Central, Workforce Analytics, Workforce Timekeeper, Workforce Scheduler and Advanced Scheduler, Leave management, Accruals, Device Manager and Process Manager. Configuration work included full cycle implementation tasks such as access profiles, pay rules, customized work rules, paycodes and combined paycodes, wage profiles, labor level structures and labor level sets, scheduler and advanced scheduler setups, accrual plans from holiday setup to multi organization accruals, Navigator and Administrator configuration, Hyperfind queries, Genies, lookup tables and user profiles.
Integrations were implemented via Workforce Integration Manager for inbound employee data and outbound payroll hours and wage files, explicitly creating and maintaining WIM interfaces for transfer of employee data between Kronos and ADP. Technical delivery included SQL based queries and views, custom report development, WIM interface programming, and data migration activities from SQL Server, Excel and SharePoint document libraries into SQL Server to support conversion of payroll, HRIS, timekeeping and attendance data.
Governance and rollout activity involved working with department heads to finalize business, functional and technical requirements, authoring business process models, defining project tasks, timelines and roll out procedures, and executing change management and production support. Operational support responsibilities included troubleshooting connection issues, service management and service pack application for Workforce Central, maintaining accrual and absence configurations, resolving HR and payroll interface issues, and delivering Workforce Analytics as a web enabled system across more than 20 facilities on schedule and consistently under project budget.
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Benefits Administration | HCM |
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2019 | 2019 |
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Contingent Labor Management | HCM |
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2014 | 2015 |
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Core HR | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2020 |
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Employee Engagement | HCM |
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2022 | 2022 |
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Employee Experience | HCM |
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2016 | 2016 |
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Employee Recognition and Rewards Management | HCM |
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2018 | 2018 |
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Fatigue Management | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Pension Administration | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2021 | 2021 |
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Workforce Analytics | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2014 | 2014 |
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Workforce Scheduling | HCM |
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2020 | 2020 |
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Shell ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| C3.ai | Legacy | C3 AI Reliability | Asset Performance Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Shell deployed C3 AI Reliability as an Asset Performance Management application. The initiative was positioned to integrate large volumes of data at scale in the cloud and to operationalize predictive analytics for asset health across operational teams.
The C3 AI Reliability implementation concentrated on scalable data ingestion, feature engineering, and model training pipelines, enabling thousands of machine learning models to be trained and managed in production as described by Dan Jeavons, GM Data Science. Functional capabilities implemented align with Asset Performance Management practices and included predictive maintenance modeling, anomaly detection, asset health scoring, and production model orchestration.
Deployment architecture emphasized cloud scale analytics and integration of telemetry from sensors and operational historians, structured asset registries, and maintenance work order streams into the C3 AI Reliability environment. The operational scope focused on Shell asset and operations teams responsible for equipment reliability and maintenance planning.
Governance and operationalization addressed machine learning lifecycle management, including scheduled retraining, production monitoring of models, and embedding model outputs into maintenance decision workflows. Dan Jeavons characterized the C3 AI platform as a real enabler, enabling Shell to integrate large volumes of data and to operate thousands of machine learning models in production, without specific outcome metrics provided.
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Asset Performance Management | ERP Services and Operations |
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2015 | 2015 |
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Asset Performance Management | ERP Services and Operations |
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2017 | 2017 |
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Business Process Management | ERP Services and Operations |
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2016 | 2016 |
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Enterprise Asset Management | ERP Services and Operations |
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2020 | 2020 |
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Facility Management | ERP Services and Operations |
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2018 | 2019 |
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Oil Gas and Chemicals ERP | ERP Services and Operations |
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2018 | 2018 |
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Point Of Sale | ERP Services and Operations |
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2016 | 2016 |
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Travel Management | ERP Services and Operations |
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2011 | 2011 |
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Travel Management | ERP Services and Operations |
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2018 | 2018 |
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Shell AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ML and Data Science Platforms | AI Development |
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2019 | 2020 |
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Shell AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Shell Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2021 | 2022 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Process Mining | Analytics and BI |
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2017 | 2017 |
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Shell Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2022 | 2022 |
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Shell Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2009 | 2009 |
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Shell Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2014 | 2015 |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Asset Management | Content Management |
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2015 | 2015 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Shell eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2015 | 2016 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2017 | 2017 |
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Shell SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Advanced Planning and Scheduling | SCM |
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2021 | 2021 |
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Demand Forecasting and Planning | SCM |
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2016 | 2017 |
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Transportation Management | SCM |
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2014 | 2014 |
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Shell CRM
Shell EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2020 | 2020 |
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Financial Consolidation and Close | EPM |
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2014 | 2015 |
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Shell ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2012 | 2012 |
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Shell PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chemistry Simulation | PLM and Engineering |
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2014 | 2014 |
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Geology and Seismic Data Processing | PLM and Engineering |
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2015 | 2015 |
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Geology and Seismic Data Processing | PLM and Engineering |
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2025 | 2025 |
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Geology and Seismic Data Processing | PLM and Engineering |
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2014 | 2014 |
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Geology and Seismic Data Processing | PLM and Engineering |
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2024 | 2025 |
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Intellectual Property Management | PLM and Engineering |
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2011 | 2011 |
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Process Simulation | PLM and Engineering |
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2023 | 2023 |
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Product Lifecycle Management | PLM and Engineering |
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2011 | 2012 |
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Shell Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2024 | 2024 |
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Shell TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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ETRM | TRM |
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2008 | 2008 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2011 | 2011 |
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Treasury Management | TRM |
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2005 | 2005 |
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Treasury Management | TRM |
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2005 | 2005 |
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Shell PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Apps Development | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2022 | 2023 |
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Shell IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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SD-WAN | IaaS |
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2018 | 2018 |
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Shell CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Shell Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Fire Alarm and Life Safety System | Physical Security |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Shell
| First Name | Last Name | Title | Function | Department | Phone | |
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Global Data & Analytics Director | Director | IT | |
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Manager, Global Business Intelligence and Quantitative Analysis | Manager | IT | |
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Head, Data Management | Director | IT | |
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Chief Financial Officer | CXO | Finance | |
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Head of Finance Transformation | Director | Finance | |
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Vice President Finance Deep Water | VP | Finance | |
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CIO | CXO | Finance | |
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VP & CIO - Projects and Technology | VP | IT | |
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IDT Business Transformation Lead – Finance Digital Core (S/4 Central Finance) | Manager | IT | |
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Executive Vice President Contracting & Procurement | VP | Procurement | |
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IT Director | Director | IT | |
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Vice President Finance Contracting & Procurement | VP | Procurement | |
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Global Litigation Sourcing Officer | Manager | Procurement | |
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General Manager - Finance IT | Manager | Finance | |
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Vice President Finance, Accounting & Reporting | VP | Finance | |
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Executive Vice President Finance, Integrated Gas | VP | Finance | |
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Vice President Finance - Planning, Appraisal & Reporting Integrated Gas | VP | Finance | |
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EVP & Group CIO | CXO | Finance | |
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Vice President Finance Technology & Innovation | VP | IT | |
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Vice President, Corporate Travel | VP | Operations | |
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Corporate Travel Technology & Innovations Manager | Manager | IT | |
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General Manager Contract & Procurement IT Category | Manager | Procurement | |
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Finance Manager Projects & Technology Downstream | Manager | IT | |
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Vice President Human Resources - Corporate & Government Relations | VP | HR | |
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General Manager - Data Science | Manager | IT | |
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Technology Lead | Manager | IT | |
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VP Finance Global Functions | VP | Finance | |
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Global Head of Structured Finance | Director | Finance | |
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GM Offshore Operated | CXO | Finance | |
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Chief Procurement Manager | Manager | Procurement | |
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General Manager Global Supply Chain | Manager | Supply Chain | |
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VP Procurement Transformation | VP | Procurement | |
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VP Human Resources | VP | HR | |
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Chief Operating Officer | CXO | Finance | |
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CFO | CXO | Finance | |
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EVP/CIO | VP | Finance | |
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Vice President Human Resources | VP | HR | |
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Global Payroll Manager | Manager | Finance | |
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VP Human Resources | VP | HR | |
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Head of Information & Digital Technology | CIO | Global IT Manager | Director | IT | |
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Global Head eCommerce & Digital Transformation | Director | IT | |
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CIO | CXO | Finance | |
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Senior Product Manager – Customer Experience, Commerce & Marketplace | Manager | Customer Service | |
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Head of IT | Director | IT | |
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HR Director | Director | HR | |
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Head of Digital Analytics | Director | IT | |
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Head of Digital Customer Experience | Director | Customer Service | |
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Global Customer Experience Manager | Manager | Customer Service | |
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Executive Vice President Taxation and Controller | VP | Finance | |
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VP Global Payroll | VP | HR | |
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Head of Delivery - Logistics | Director | Supply Chain | |
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Global Director of Fleet Leasing & Partnerships | Director | Supply Chain | |
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GM - Global Manufacturing Supply Chain | CXO | Supply Chain | |
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Head of Fleet Solutions | Director | Supply Chain | |
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Vice President - Real Estate Venture Planning & Implementation | VP | Operations | |
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VP Real Estate | VP | Operations | |
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Facilities Manager | Manager | Operations | |
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Customer Service Executive | CXO | Customer Service | |
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Head of Information & Digital Technology | CIO | Global IT Manager | Shell Energy Trading | Director | IT | |
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Digital Transformation Manager - Customer Experience | Manager | Customer Service | |
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Global Head of Customer Experience (acting Director) | Director | Customer Service | |
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Director Of Operations | Director | Finance | |
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CIO | CXO | Finance | |
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Chief Technology Officer | CXO | IT | |
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Global Head of Customer Experience | Director | Customer Service | |
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Global HR Manager | Manager | HR | |
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HR Manager | Manager | HR | |
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Global Payroll Transformation Director | Director | Finance | |
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Senior Vice President Customer Operations, Customer Experience and Customer Digital Transformation | VP | Customer Service | |
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Global Head of CRM | Director | Finance | |
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Head of Information & Digital Technology | CIO | Global IT Manager | Shell Products Trading & Supply | Director | IT | |
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Vice President Human Resources | VP | HR | |
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Chief Financial Officer | CXO | Finance | |
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Chief HR and Corporate Officer | CXO | HR | |
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Global Head of Loyalty & CRM | Director | Customer Service | |
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Head of Loyalty and CRM | Director | Customer Service | |
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IT Customer Experience Transformation Manager | Manager | Customer Service | |
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Salesforce Business Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Shell Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shell IT executives and key decision makers. This section highlights Shell's latest recorded technology evaluations, including BusinessOptix for Process Mining on 2026-03-27, FIS Energy Trading, Risk and Logistics Platform (formerly Aligne) for ETRM on 2026-01-22, and Prometheus Platform for Enterprise Asset Management on 2025-11-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shell digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-27 | Shell | Evaluated | BusinessOptix | BusinessOptix | Process Mining | Analytics and BI |
| 2026-01-22 | Shell | Evaluated | FIS Global | FIS Energy Trading, Risk and Logistics Platform (formerly Aligne) | ETRM | TRM |
| 2025-11-25 | Shell | Evaluated | Prometheus Group | Prometheus Platform | Enterprise Asset Management | ERP Services and Operations |
| 2025-09-30 | Shell | Evaluated |
|
|
Process Mining | Analytics and BI |
| 2025-05-29 | Shell | Evaluated |
|
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Risk Management | TRM |
| 2025-05-15 | Shell | Evaluated |
|
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ERP Financial | ERP |
| 2025-05-15 | Shell | Evaluated |
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Geology and Seismic Data Processing | PLM and Engineering |
| 2025-05-12 | Shell | Evaluated |
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Advanced Planning and Scheduling | SCM |
| 2025-04-28 | Shell | Evaluated |
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ETRM | TRM |
| 2025-04-13 | Shell | Evaluated |
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Application Hosting and Computing Services | IaaS |
FAQ - APPS RUN THE WORLD Shell Technographics
Shell is a Oil, Gas and Chemicals organization based in United Kingdom,
with around 96000 employees and annual revenues of $284.31 billion.
Shell operates a diverse technology stack with applications such as
FIS Integrated Payables, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and C3 AI Reliability,
covering areas like AP Automation, Absence and Leave Management and Asset Performance Management.
Shell has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, UKG and C3.ai.
Shell recently adopted applications including
Schlumberger Petrel E&P Software Platform in 2025, TGS Imaging AnyWare in 2024 and Unite Connect in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shell’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shell’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shell technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.