List of Genesys Cloud CX Voice Customers
Genesys
1302 El Camino Real STE 300,
Menlo Park CA, 94025, CA,
United States
Menlo Park CA, 94025, CA,
United States
1 650-466-1100
Professional Services
6200
$2.5B
Since 2010, our global team of researchers has been studying Genesys Cloud CX Voice customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Genesys Cloud CX Voice for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Genesys Cloud CX Voice for PBX, VoiP and Phone Systems include: British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, Sky Group, a Comcast Company, a United Kingdom based Media organisation with 34335 employees and revenues of $18.25 billion, Swisscom, a Switzerland based Communications organisation with 19887 employees and revenues of $13.74 billion, Next, a United Kingdom based Retail organisation with 32324 employees and revenues of $6.32 billion, HSBC, a United Kingdom based Banking and Financial Services organisation with 5836 employees and revenues of $4.95 billion and many others.
Contact us if you need a completed and verified list of companies using Genesys Cloud CX Voice, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Genesys Cloud CX Voice customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Arvato UK | Professional Services | 1000 | $150M | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2018 | n/a |
In 2018 Arvato UK implemented Genesys Cloud CX Voice as its primary PBX, VoiP and Phone Systems platform to centralize voice routing for customer service operations. The Genesys Cloud CX Voice deployment targeted Arvato CRM Solutions and front line Customer Service Advisors in the United Kingdom, supporting customer advice, issue resolution, complaint and escalation handling workflows.
Configuration focused on voice contact center capabilities common to PBX, VoiP and Phone Systems, including automated call distribution, skills based routing, CTI integration with interaction telephony, call recording and telephony reporting for real time and historical analysis. Genesys Cloud CX Voice was configured to surface interaction data for advisor use, enable structured recording and to support standard contact center operational modules used by customer service teams.
The implementation integrated with Arvato operational tooling, explicitly managing the internal Genesys Interaction-Telephony application alongside client operating systems MOCA and GiPi to coordinate call handling and reporting. Operational governance emphasized documented task processing, customer files reconciliation and customer master data management, with analysts extracting MOCA reports, presenting findings to management and maintaining direct communications with client associates to support complaint and escalation management.
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016 British Telecom implemented Genesys Cloud CX Voice as its enterprise telephony platform. The deployment was positioned within the PBX, VoiP and Phone Systems category to centralize cloud voice capabilities for contact center and enterprise voice operations.
The Genesys Cloud CX Voice implementation emphasized cloud-native call control, automatic call distribution, interactive voice response, session management, and provisioning workflows. Configuration work focused on dial plan orchestration, user provisioning, real-time monitoring and voice session management, leveraging a multi-tenant cloud telephony architecture and standard VoIP protocol handling to scale routing and service orchestration.
Operational governance centralized voice operations and network security teams, establishing change control for routing, capacity planning and role-based administration. Ongoing platform operations included dedicated voice engineering roles, with a Genesys VOIP Network Engineer listed on staff since Sep 2019 supporting troubleshooting, DevOps style operational practices, network security and product development related to the Genesys Cloud CX Voice environment.
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Healthscope | Healthcare | 16500 | $1.6B | Australia | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Healthscope implemented Genesys Cloud CX Voice as its enterprise telephony platform in the PBX, VoiP and Phone Systems category. The deployment targeted the End User Compute and collaboration environment supporting staff, patients, Visiting Medical Officers and contractors, covering roughly 20,000 users across Healthscope's Australian sites.
The Genesys Cloud CX Voice rollout emphasized cloud native voice routing, automatic call distribution, queue management, enterprise directory integration and multi device softphone support, reflecting common PBX, VoiP and Phone Systems capabilities. Configuration work included centralized dial plan and number management, call recording and quality analytics modules to support clinical communications and internal service desk workflows.
Integrations were implemented with Microsoft Teams to enable unified collaboration and presence handoff, and the Genesys Cloud CX Voice instance was aligned with Healthscope's End User Compute product portfolio managed by the Head of Modern Workplace. The architecture positioned Genesys Cloud CX Voice as a SaaS voice plane integrated into the collaboration layer, supporting both desk phone and softphone endpoints and centralized provisioning workflows.
Governance and operational ownership were structured under the Head of Modern Workplace, combining business leadership for commercial oversight, service leadership for service experience and delivery, product leadership for technology and partner ecosystems, and people leadership for team capability. Rollout emphasis was on configuration governance, service management and standardizing end user experience across clinical and corporate functions.
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Heineken UK | Consumer Packaged Goods | 2300 | $2.0B | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016 Heineken UK implemented Genesys Cloud CX Voice, categorized as PBX, VoiP and Phone Systems, as part of a UK telephony expansion program. The deployment addressed corporate telephony and contact centre voice routing and replaced Cisco VoIP at selected sites.
The implementation included customer contact centre application upgrades and Genesys server enhancement upgrades, provisioning of cloud-based PBX voice routing and expansion of VoIP across the UK Head Office and multiple UK manufacturing sites. Workstreams blended agile and waterfall methodologies during build, with dev ops practices applied in the post hypercare phase to stabilize operations.
Operational scope covered customer contact centre functions and corporate telephony for roughly 2000 UK users, with rollout activity at head office and manufacturing locations. The program also included deployment and configuration of Service Now as part of the wider IT operations change, and decommissioning of redundant analogue telephony systems at impacted sites.
Governance combined technical configuration, server upgrade tracks, and business change management, supported by targeted communications and rollout activities for circa 2000 employees. The program executed an offshore migration of the local UK IT Helpdesk to the Heineken global service desk in Eastern Europe to centralize support and align post-deployment operations.
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HSBC | Banking and Financial Services | 5836 | $5.0B | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2016 | n/a |
In 2016, HSBC implemented Genesys Cloud CX Voice within its PBX, VoiP and Phone Systems estate to modernize contact centre voice infrastructure. The deployment supported a bank-wide upgrade of contact centres worldwide from Aspect TDM toward VoIP technologies, leveraging Genesys SIP Server, GVP, Pulse and related platform components to deliver centralized voice services.
The technical implementation included infrastructure builds across multiple deployments and environments, configuration of Genesys SIP Server, GVP, Feature Server, Orchestration Server, GMS and WFM, and integration work to secure component-to-component connectivity to the bank's exacting standards. The project scope encompassed provisioning of voice routing logic, session routing policies, feature server configuration for telephony feature parity, and workforce management integration to align staffing with routed demand.
Integrations focused on secure connectivity between Genesys components and internal network zones, and the creation of bespoke call routing workflows for First Direct as part of the wider HSBC contact centre footprint. Business functions impacted included contact centre operations, voice routing and queue management, and workforce planning, with operational coverage across multiple HSBC contact centre sites globally.
Governance and delivery were managed by a specialist team from Genesys Professional Services, with delivery activities including business analysis, investigation and remediation of reported defects, and environment builds for staged deployments. Implementation emphasized controlled rollout processes and orchestration of telephony services to meet bank security and operational requirements.
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Insurance | 386 | $858M | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2019 | n/a |
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Media | 1179 | $103M | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2017 | Foehn |
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Retail | 32324 | $6.3B | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2014 | n/a |
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Professional Services | 1500 | $553M | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2010 | n/a |
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Media | 34335 | $18.3B | United Kingdom | Genesys | Genesys Cloud CX Voice | PBX, VoiP and Phone Systems | 2011 | n/a |
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Showing 1 to 10 of 12 entries
Buyer Intent: Companies Evaluating Genesys Cloud CX Voice
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Genesys Cloud CX Voice. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Genesys Cloud CX Voice for PBX, VoiP and Phone Systems include:
- Adaptive Network Solutions Res, a United States based Professional Services organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Genesys Cloud CX Voice Coverage
Genesys Cloud CX Voice is a PBX, VoiP and Phone Systems solution from Genesys.
Companies worldwide use Genesys Cloud CX Voice, from small firms to large enterprises across 21+ industries.
Organizations such as British Telecom, Sky Group, a Comcast Company, Swisscom, Next and HSBC are recorded users of
Genesys Cloud CX Voice for PBX, VoiP and Phone Systems.
Companies using Genesys Cloud CX Voice are most concentrated in Communications, Media and Retail, with adoption spanning over 21 industries.
Companies using Genesys Cloud CX Voice are most concentrated in United Kingdom and Switzerland, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Genesys Cloud CX Voice across Americas, EMEA, and APAC.
Companies using Genesys Cloud CX Voice range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 16.67%, large organizations with 1,001-10,000 employees - 41.67%, and global enterprises with 10,000+ employees - 41.67%.
Customers of Genesys Cloud CX Voice include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Genesys Cloud CX Voice customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of PBX, VoiP and Phone Systems.