Case Management Adoption Among the Global Top 100
Case Management Adoption Among the Global Top 100

This report delves into the adoption of Case Management by the Global Top 100 companies, both privately-held and publicly-traded, as ranked by size, including employee count and revenue metrics, such as those found in the Fortune 1000 and Global 2000 listings. We explore how these leading enterprises are leveraging Case Management to pursue strategic goals and drive lasting benefits across various business functions.

The adoption of Case Management within these top companies reveals significant investments in ERP Services and Operations technology, highlighting a broad and diverse approach. These organizations frequently partner with multiple vendors, integrating complementary ERP Services and Operations solutions to achieve their business objectives. This multi-vendor approach allows them to tailor ERP Services and Operations deployments that drive competitive advantages, operational efficiencies, and overall sustainability.

Our latest findings detail the software purchases related to Case Management among these top 100 enterprises, their technology investments span a range of ERP Services and Operations tools and solutions, underscoring the complexity of ERP Services and Operations adoption at this level.

Case Management Vendors Among the Global Top 100

Equifax currently holds a 40% market share in the Case Management space, making it the leading provider among the Global Top 100, followed by Thomson Reuters Elite, Redbrick Solutions, OpenText, and Pegasystems.

VendorsCase Management AppsMarket Share
EquifaxEquifax LawLogix Edge, Equifax CaseBuilder Platform, Equifax LawLogix GlobeTrotter40%
Thomson Reuters Elite3E MatterSphere7%
Redbrick SolutionsBespoke Legal Case Management Systems5%
OpenTextOpenText EnCase Forensic, OpenText Case3605%
PegasystemsPega Case Management, Pega Federated Case Management4%
SalesforceSalesforce Service Cloud Case Management4%
ApteanAptean Respond3%
NuixNuix Discover E-Discovery (ex FTI Ringtail)3%
HylandOnBase Case Management2%
SlicedBreadShareDo2%
GranicusAMANDA Case Management Platform2%
OracleOracle JD Edwards EnterpriseOne Service Case Management2%
Tyler TechnologiesTyler Odyssey Case Management, Tyler Incode Court2%
LinetimeLinetime Case and Matter Management2%
LexisNexisLexisNexis CaseMap Cloud, LexisNexis Accurint2%
Legis SolutionsLegis Synergy Case Management1%
MitratechMitratech INSZoom1%
ArkenArken Will Writing Software1%
TietoevryTietoevry Public 3601%
CaseflowCaseflow1%
RevealReveal Logikcull1%
CivicaCivica iCasework1%
EllucianEllucian ISSM (formerly fsaATLAS)1%
NICE ActimizeNICE Actimize Investigation and Case Management1%
Peppermint TechnologyPeppermint Case Management1%
Nice SystemsNICE Investigate1%
AppianAppian Case Management Studio1%
Athena SoftwareAthena Penelope1%
ExterroAccessData1%
Consilio LLCConsilio Complete1%
Grand Total100%

The insights derived from our research will empower marketers, product managers, and IT professionals to better understand the adoption trends shaping the future of Case Management. These trends can potentially lead to significant shifts within the competitive landscape, impacting strategies and market positioning for years to come.

By monitoring these top enterprises and their technology choices, we equip our clients with the knowledge needed to anticipate changes and stay ahead in the rapidly transforming world of enterprise software and ERP Services and Operations innovation.

Custom data cuts related to the Case Management Market are available:

  • Top Case Management Vendors, Market Size and Market Forecast 2023-2027
  • Case Management Market By Vertical Market (21 Industry)
  • Case Management Market By Country (USA + 45 countries)
  • Case Management Market By Region (Americas, EMEA, APAC)
  • Case Management Market By Customer Size (revenue, employee count, asset)
  • Case Management Market By Channel (Direct vs Indirect)
  • Case Management Market By Vendor or Product
    Buyer Intent: Companies Reading this Research Report
    ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively reading this research report. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively accessing this research report include:
    1. University of Cambridge, a United Kingdom based Education organization with 12437 Employees
    2. Apps Run the World, a United States based Professional Services company with 33 Employees
    LogoCompanyIndustryEmployeesRevenueCountryEvaluated
    University of CambridgeEducation12437$1.1BUnited Kingdom2024-11-09
    SubscribeSubscribeProfessional Services33$3MUnited States2024-10-28

Global Top 100 adopting Case Management

The influence of these top 100 organizations on the broader ERP Services and Operations market is profound, despite their representation of only a small segment of the digital transformations we track annually. These companies often serve as early adopters and trendsetters, shaping the future of ERP Services and Operations and driving innovations that impact the industry at large.

Our Buyer Insight Technographics Database provides a closer look at these major organizations, capturing the size and intricacy of their IT stacks, along with the frequency of their technology investments. This unique database reveals patterns in ERP Services and Operations adoption and highlights emerging trends, which are crucial for understanding the evolving landscape of Case Management.

Our research team continuously tracks the adoption of various Case Management, drawing on both publicly available information, such as press releases and case studies, and proprietary data sources. Each quarter, we update our records to reflect new ERP Services and Operations implementations, providing clients with current and relevant insights into market shifts.

Here are the Global Top 100 companies and their adoption of Case Management

CustomerIndustryEmployeesRevenueCountryVendorCase Management AppsWhen
AlbertsonsRetail290000$72.0BUnited StatesExterroAccessData2016
CVS PharmacyRetail219000$116.8BUnited StatesEquifaxEquifax LawLogix GlobeTrotter2016
Magna InternationalManufacturing179000$42.8BCanadaEquifaxEquifax LawLogix Edge2018
Ascension HealthHealthcare142000$28.0BUnited StatesEquifaxEquifax CaseBuilder Platform2020
Lockheed MartinManufacturing122000$69.6BUnited StatesSalesforceSalesforce Service Cloud Case Management2022
Royal Bank of Canada (RBC)Banking and Financial Services91398$56.3BCanadaNICE ActimizeNICE Actimize Investigation and Case Management2022
PfizerLife Sciences88000$58.5BUnited StatesEquifaxEquifax LawLogix Edge2010
Thales GroupProfessional Services76299$20.4BFranceEquifaxEquifax LawLogix Edge2019
American ExpressBanking and Financial Services74600$60.4BUnited StatesEquifaxEquifax LawLogix Edge2016
Otis ElevatorManufacturing71000$14.2BUnited StatesOracleOracle JD Edwards EnterpriseOne Service Case Management2020
Micron TechnologyManufacturing43000$15.5BUnited StatesEquifaxEquifax LawLogix Edge2014
AmerisourceBergen Corp.Life Sciences39000$239.0BUnited StatesEquifaxEquifax CaseBuilder Platform2017
NCR CorporationProfessional Services35000$8.5BUnited StatesSalesforceSalesforce Service Cloud Case Management2019
NXP SemiconductorsManufacturing34200$13.2BNetherlandsSalesforceSalesforce Service Cloud Case Management2010
Tetra TechConstruction and Real Estate28000$4.5BUnited StatesEquifaxEquifax CaseBuilder Platform2019
SubscribeLife Sciences26700$28.2BUnited StatesNuixNuix Discover E-Discovery (ex FTI Ringtail)2014
SubscribeGovernment22000$48.8BNorwayTietoevryTietoevry Public 3602024
SubscribeRetail19700$4.9BUnited StatesEquifaxEquifax LawLogix Edge2015
SubscribeManufacturing19500$11.8BUnited StatesOpenTextOpenText EnCase Forensic2019
SubscribeGovernment19067$9.7BUnited StatesHylandOnBase Case Management2016
SubscribeRetail18900$13.0BUnited StatesEquifaxEquifax CaseBuilder Platform2019
SubscribeBanking and Financial Services18500$17.2BNetherlandsOpenTextOpenText Case3602015
SubscribeEducation18369$8.9BUnited StatesEquifaxEquifax CaseBuilder Platform2017
SubscribeEducation16000$5.4BUnited StatesEquifaxEquifax LawLogix Edge2016
SubscribeEducation15837$2.6BUnited StatesAppianAppian Case Management Studio2024
SubscribeInsurance13500$4.1BUnited KingdomApteanAptean Respond2019
SubscribeGovernment12500$1.0BUnited StatesRevealReveal Logikcull2021
SubscribeHealthcare12500$2.7BUnited StatesEquifaxEquifax LawLogix Edge2018
SubscribeInsurance11651$17.0BUnited KingdomPegasystemsPega Case Management2013
SubscribeProfessional Services11000$925MUnited StatesEquifaxEquifax LawLogix Edge2020
SubscribeNon Profit11000$825MUnited StatesEquifaxEquifax LawLogix Edge2013
SubscribeProfessional Services9000$2.0BUnited KingdomThomson Reuters Elite3E MatterSphere2020
SubscribeProfessional Services9000$4.6BUnited StatesEquifaxEquifax LawLogix Edge2013
SubscribeProfessional Services9000$1.5BUnited StatesEquifaxEquifax CaseBuilder Platform2023
SubscribeProfessional Services8000$2.0BUnited StatesConsilio LLCConsilio Complete2015
SubscribeRetail7000$1.8BUnited StatesEquifaxEquifax LawLogix Edge2016
SubscribeProfessional Services6300$2.3BUnited StatesEquifaxEquifax LawLogix Edge2014
SubscribeGovernment6000$405MUnited KingdomNice SystemsNICE Investigate2020
SubscribeEducation6000$1.5BUnited StatesHylandOnBase Case Management2018
SubscribeGovernment5500$2.4BUnited StatesEquifaxEquifax LawLogix GlobeTrotter2017
SubscribeProfessional Services5038$2.3BUnited KingdomRedbrick SolutionsBespoke Legal Case Management Systems2020
SubscribeLeisure and Hospitality5000$800MUnited StatesEquifaxEquifax LawLogix Edge2016
SubscribeProfessional Services5000$3.1BUnited StatesEquifaxEquifax LawLogix Edge2016
SubscribeBanking and Financial Services4900$1.1BColombiaOpenTextOpenText EnCase Forensic2017
SubscribeInsurance4500$4.2BAustraliaApteanAptean Respond2017
SubscribeRetail4500$1.1BUnited StatesLexisNexisLexisNexis Accurint2015
SubscribeEducation4358$1.8BUnited StatesEllucianEllucian ISSM (formerly fsaATLAS)2014
SubscribeGovernment4200$895MUnited KingdomSalesforceSalesforce Service Cloud Case Management2015
SubscribeTransportation4100$546MUnited KingdomOracleOracle JD Edwards EnterpriseOne Service Case Management2020
SubscribeProfessional Services4096$440MUnited KingdomPeppermint TechnologyPeppermint Case Management2020
SubscribeProfessional Services4000$550MUnited StatesEquifaxEquifax CaseBuilder Platform2018
SubscribeGovernment4000$1.1BCanadaGranicusAMANDA Case Management Platform2015
SubscribeProfessional Services4000$850MUnited StatesEquifaxEquifax LawLogix Edge2017
SubscribeBanking and Financial Services4000$787MUnited KingdomCaseflowCaseflow2019
SubscribeProfessional Services4000$500MColombiaPegasystemsPega Case Management2022
SubscribeInsurance3900$18.3BUnited StatesOpenTextOpenText Case3602019
SubscribeProfessional Services3836$922MUnited KingdomSlicedBreadShareDo2020
SubscribeDistribution3500$3.1BUnited StatesEquifaxEquifax CaseBuilder Platform2019
SubscribeProfessional Services3500$706MUnited KingdomRedbrick SolutionsBespoke Legal Case Management Systems2020
SubscribeProfessional Services3462$833MUnited KingdomThomson Reuters Elite3E MatterSphere2020
SubscribeProfessional Services3186$1.3BUnited KingdomNuixNuix Discover E-Discovery (ex FTI Ringtail)2018
SubscribeEducation3000$350MUnited StatesEquifaxEquifax LawLogix Edge2016
SubscribeProfessional Services3000$1.1BAustraliaThomson Reuters Elite3E MatterSphere2009
SubscribeMedia3000$750MUnited StatesEquifaxEquifax CaseBuilder Platform2018
SubscribeGovernment2800$700MUnited StatesGranicusAMANDA Case Management Platform2017
SubscribeBanking and Financial Services2700$590MCanadaPegasystemsPega Federated Case Management2017
SubscribeInsurance2600$835MUnited KingdomCivicaCivica iCasework2014
SubscribeProfessional Services2500$375MUnited KingdomArkenArken Will Writing Software2020
SubscribeNon Profit2400$172MUnited StatesEquifaxEquifax LawLogix Edge2016
SubscribeInsurance2350$512MSouth AfricaOpenTextOpenText EnCase Forensic2021
SubscribeGovernment2160$420MUnited StatesEquifaxEquifax LawLogix Edge2008
SubscribeProfessional Services2000$200MUnited StatesEquifaxEquifax LawLogix GlobeTrotter2015
SubscribeProfessional Services2000$908MAustraliaThomson Reuters Elite3E MatterSphere2014
SubscribeProfessional Services1780$482MUnited KingdomRedbrick SolutionsBespoke Legal Case Management Systems2020
SubscribeProfessional Services1700$796MUnited StatesEquifaxEquifax LawLogix Edge2015
SubscribeProfessional Services1600$424MUnited StatesEquifaxEquifax LawLogix Edge2018
SubscribeProfessional Services1576$550MUnited StatesRedbrick SolutionsBespoke Legal Case Management Systems2020
SubscribeProfessional Services1513$133MUnited KingdomRedbrick SolutionsBespoke Legal Case Management Systems2020
SubscribeProfessional Services1507$1.3BUnited KingdomEquifaxEquifax LawLogix Edge2019
SubscribeGovernment1500$122MUnited StatesTyler TechnologiesTyler Incode Court2015
SubscribeProfessional Services1500$960MUnited StatesMitratechMitratech INSZoom2016
SubscribeProfessional Services1500$180MUnited KingdomLinetimeLinetime Case and Matter Management2020
SubscribeProfessional Services1500$300MUnited KingdomApteanAptean Respond2016
SubscribeProfessional Services1500$246MUnited KingdomLegis SolutionsLegis Synergy Case Management2020
SubscribeGovernment1440$257MAustraliaPegasystemsPega Case Management2019
SubscribeProfessional Services1275$296MUnited KingdomSlicedBreadShareDo2020
SubscribeProfessional Services1250$203MUnited KingdomThomson Reuters Elite3E MatterSphere2014
SubscribeProfessional Services1200$400MUnited KingdomLexisNexisLexisNexis CaseMap Cloud2020
SubscribeProfessional Services1200$260MAustraliaThomson Reuters Elite3E MatterSphere2014
SubscribeProfessional Services1200$167MUnited KingdomThomson Reuters Elite3E MatterSphere2017
SubscribeProfessional Services1200$500MUnited StatesEquifaxEquifax LawLogix Edge2013
SubscribeProfessional Services1200$200MUnited StatesEquifaxEquifax LawLogix Edge2018
SubscribeProfessional Services1164$266MUnited KingdomLinetimeLinetime Case and Matter Management2020
SubscribeProfessional Services1100$300MUnited StatesEquifaxEquifax LawLogix Edge2017
SubscribeGovernment1090$42MUnited StatesTyler TechnologiesTyler Odyssey Case Management2017
SubscribeHealthcare1075$55MAustraliaAthena SoftwareAthena Penelope2014
SubscribeEducation1010$700MUnited StatesEquifaxEquifax LawLogix Edge2014
SubscribeProfessional Services1000$250MAustraliaNuixNuix Discover E-Discovery (ex FTI Ringtail)2015
SubscribeManufacturing1000$250MUnited StatesEquifaxEquifax LawLogix Edge2014
SubscribeManufacturing1000$100MAustraliaEquifaxEquifax LawLogix Edge2015

Source: APPS RUN THE WORLD, October 2024

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than ten million software purchases and records on the enterprise software landscape of over 2 million organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.