List of OpenText Case360 Customers
Waterloo, N2L 0A1, ON,
Canada
Since 2010, our global team of researchers has been studying OpenText Case360 customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased OpenText Case360 for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using OpenText Case360 for Case Management include: Aegon, a Netherlands based Insurance organisation with 15700 employees and revenues of $32.50 billion, Reinsurance Group of America, a United States based Insurance organisation with 3900 employees and revenues of $18.34 billion and many others.
Contact us if you need a completed and verified list of companies using OpenText Case360, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The OpenText Case360 customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Aegon | Insurance | 15700 | $32.5B | Netherlands | OpenText | OpenText Case360 | Case Management | 2015 | n/a | In 2015, Aegon began a testing project for Project Overrente to transition Collective Pension workflows into OpenText Case360. The initiative was scoped as a Case Management deployment focused on surplus interest processing, dossier formation, and document standardization, with planning and work instruction authoring for colleagues Inventiv, Aegon staff, and other external employees. Implementation work centered on configuring OpenText Case360 for core Case Management capabilities, including dossier formation, creation of standard letters, and the production of supply figures for management reports. The project deliverables included writing detailed work instructions, developing a SOX-Checklist to bring structure to controls and compliance, and assessing implementation agreements for Excess Share and Guarantee costs. The program assessed the applicability of the data administration system Caesar to Case360 workflows, evaluating how Caesar would support data administration tasks without presuming an active integration. Operational coverage targeted Collective Pension teams and adjacent functions that handle surplus interest, reporting, and correspondence, with testing activities coordinated between Aegon personnel, colleagues Inventiv, and external employees. Governance activities emphasized process standardization and knowledge transfer, with training and guided sessions for colleagues Inventiv and Aegon staff, ongoing answers to organization questions, and iterative application of identified improvements. The execution included documenting operational procedures and controls using the SOX-Checklist to formalize workflow responsibilities and support audit readiness. Workstream outputs documented by the team include the OpenText Case360 configuration artifacts, work instructions, standard letter templates, management report figures, and assessments of Caesar and implementation agreements. The project explicitly focused on identifying and applying improvements to the surplus interest process and on bringing structure to operational work rather than reporting quantifiable outcomes. | |
 |
Reinsurance Group of America | Insurance | 3900 | $18.3B | United States | OpenText | OpenText Case360 | Case Management | 2019 | n/a | In 2019, Reinsurance Group of America implemented OpenText Case360 as its Case Management solution. The initial deployment centered on an imaging web application to support case lifecycle activities, with business analysts and quality assurance resources documenting functional and non-functional requirements and preparing training materials. Configuration work for OpenText Case360 included defining case workflows, workflow specifications, user stories and process flows, and participating in wireframe design and GUI enhancements. Functional capabilities addressed in the implementation included document capture and indexing, automated routing rules, and case-level metadata management consistent with enterprise Case Management workflows. Integrations were executed with OpenText Capture Center and Enterprise Scan for document ingestion, and SharePoint was used alongside development tooling such as Microsoft Visual Studio Team Web Access to support build and release activities. The project used scanning and enterprise capture components to feed OpenText Case360 case records and relied on collaborative tooling for defect tracking and file transfer during testing cycles. Operational coverage spanned business groups in the United States and Australia, with governance delivered through joint application design sessions, JAD workshops, structured user acceptance testing with scripted test cases, and training presentation rollouts. A liaison function coordinated requirements gathering, defect resolution and release activities between technology teams and subject matter experts. |
Buyer Intent: Companies Evaluating OpenText Case360
- United States Department of Justice, a United States based Government organization with 115600 Employees
- Groupe Crédit Agricole, a France based Banking and Financial Services company with 80518 Employees
- Australian Retirement Trust, a Australia based Banking and Financial Services organization with 2000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||