CVS
CVS Health, One CVS Drive,
Woonsocket, 2895, RI,
United States
Woonsocket, 2895, RI,
United States
1 401-765-1500
Healthcare
CVS Technographics
CVS Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by CVS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300000 CVS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that CVS has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, Workday Benefits for Benefits Administration in 2020, Equifax LawLogix GlobeTrotter for Case Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems CVS is running and its propensity to invest more and deepen its relationship with SAP , Workday , Equifax or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing CVS revenues, which have grown to $378.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for CVS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
CVS Tech Stack and Enterprise Applications
CVS ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021 CVS migrated from SAP ERP ECC 6.0 to SAP S/4 HANA as part of an ERP Financial program that centralized finance and procurement transaction processing. The SAP S/4 HANA implementation was positioned to support CVS IT Retail Finance operations and procurement workflows across Accounts Payable, Accounts Receivable, Asset Accounting, Internal Orders and Profit Center Accounting.
The SAP S/4 HANA deployment included extensive SAP MM capabilities, covering Material Master, Inventory Management, Order Management, Vendor Master and Customer Master maintenance. Testing and configuration work explicitly covered VIM Open Text invoice processing, AP Finance, tax calculations within SAP OneSource and FICO ledger and reporting components, with BW report validation performed using Altryx and Analysis for Office.
Integrations were validated as core elements of the program, testing Workday to S4 integration, S4 to Ariba handoffs and RICEF object behavior that propagated report and master data updates between S/4 HANA and downstream systems. Integration testing and validation extended to SCM, EAM and PM procurement processes and to data flows that ensure reports updated in S/4 HANA appear correctly in Ariba and BW reporting stacks.
Governance and process controls centered on a formal testing development life cycle, with design and execution of test plans, unit testing in SAP GUI, testing of FIORI tiles, test script development and repository maintenance in Rally. QA activities included FIT GAP identification, defect triage, collaboration with development and business stakeholders for remediation, creation of test data for master records and security testing to support the S/4 HANA rollout.
|
CVS HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Benefits | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020 CVS implemented Workday Benefits as part of a broader Workday HCM deployment, aligning benefits tooling with HR, payroll, and compensation processes within the Benefits Administration category. The implementation work was centered at CVS Health Phoenix, AZ and operated inside a Workday HCM environment that included Payroll, Compensation, Absence management, and Time management modules, supporting enterprise HR and compensation operations.
Configuration and functional design focused on core modules including Staffing, Benefits, and Compensation, with hands on configuration of Workday Benefits to support merit and bonus cycles. The team configured parallel events for Merit and Bonus using Compensation Review Participation, grid configuration for Promotions as part of the Merit process, and Termination Participation Rule events to exclude terminated employees from compensation pools. Supervisory org maintenance and end to end business process configuration were established to manage org changes and worker movements.
The technical architecture incorporated inbound Workday Studio integrations to bring daily worker data changes from SAP into Workday, and a mix of outbound mechanisms using EIB and Cloud Connectors for Payroll and Benefits integrations. Integrations were built and managed using Calculated Fields, Document Transformation, Workday Connector, XML, XSLT, and Web Services, and internal EIBs were used for outbound feeds. SumTotal VMS was used alongside Workday for talent forecasting and employee lifecycle management, and integrations covered hire, termination, leave of absence, and compensation change transactions.
Governance emphasis included producing use cases, activity diagrams, and requirement specifications, developing and maintaining documentation, and creating test scenarios across Core HCM, Compensation, Benefits, and Recruiting for regression testing. Reporting and data management work included custom Workday reports, matrix and advanced custom reports, data conversions, security management, and oversight of Workday upgrade cycles to preserve operational continuity. The engagement tied Workday Benefits to business process management and operational controls across HR, compensation, and benefits administration.
|
|
|
|
|
Compensation Management | HCM |
|
2020 | 2020 |
|
|
|
|
|
Core HR | HCM |
|
2022 | 2022 |
|
|
|
|
|
HR Compliance | HCM |
|
2014 | 2014 |
|
|
|
|
|
Payroll | HCM |
|
2022 | 2022 |
|
|
|
|
|
Recruiting | HCM |
|
2020 | 2020 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2018 | 2018 |
|
|
|
|
|
Talent Management | HCM |
|
2023 | 2023 |
|
|
|
|
|
Task Management | HCM |
|
2018 | 2018 |
|
|
|
|
|
Time and Attendance | HCM |
|
2023 | 2023 |
|
|
|
|
|
Workforce Management | HCM |
|
2014 | 2015 |
|
CVS ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax LawLogix GlobeTrotter | Case Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 CVS implemented Equifax LawLogix GlobeTrotter as a Case Management application to centralize and standardize case processing for legal and compliance workflows. Equifax LawLogix GlobeTrotter was positioned to provide a single source of record for case intake and lifecycle tracking across CVS business functions that manage regulatory, compliance, and legal matters.
The implementation focused on core Case Management capabilities including a centralized case repository, configurable workflow orchestration, document management and version control, milestone and status tracking, audit trails, and built in reporting for case status visibility. Equifax LawLogix GlobeTrotter was configured with templates and intake forms to enforce consistent data capture and to drive automated routing and escalation typical of case management practice.
Governance and operational design emphasized standardized intake and review workflows for compliance and legal teams, role based access controls, and auditability to support regulatory requirements. The deployment narrative for Equifax LawLogix GlobeTrotter at CVS reflects an enterprise wide case management posture, integrating operational processes into a governed workflow model to improve consistency and traceability across affected business functions.
|
|
|
|
|
Point Of Sale | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2015 | 2015 |
|
CVS AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2025 | 2025 |
|
CVS Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2015 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2022 | 2022 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2011 | 2011 |
|
CVS Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2022 | 2023 |
|
CVS Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
CVS Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Content Management | Content Management |
|
2018 | 2018 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2017 | 2017 |
|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
|
CVS eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2014 | 2014 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2018 | 2018 |
|
CVS SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Allocation and Replenishment | SCM |
|
2015 | 2015 |
|
|
|
|
|
Demand Forecasting and Planning | SCM |
|
2015 | 2015 |
|
|
|
|
|
Supply Chain Management | SCM |
|
2016 | 2016 |
|
|
|
|
|
Transportation Management | SCM |
|
2019 | 2019 |
|
|
|
|
|
Warehouse Management | SCM |
|
2019 | 2019 |
|
CVS CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Center | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Analytics | CRM |
|
2015 | 2015 |
|
|
|
|
|
Customer Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2011 | 2011 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2001 | 2001 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Support | CRM |
|
2017 | 2017 |
|
|
|
|
|
Data Management Platform | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2013 | 2013 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2014 | 2014 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2011 | 2011 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2012 | 2012 |
|
|
|
|
|
Marketing Automation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2018 | 2018 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Tag Management | CRM |
|
2016 | 2016 |
|
CVS ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
CVS Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procure to Pay | Procurement |
|
2010 | 2010 |
|
CVS TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2018 | 2018 |
|
CVS PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Test Automation Platform | PaaS |
|
2011 | 2011 |
|
CVS IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Data Warehouse Appliance | IaaS |
|
2011 | 2011 |
|
CVS CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Network Detection and Response (NDR) | CyberSecurity |
|
2016 | 2017 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Vulnerability Management | CyberSecurity |
|
2019 | 2019 |
|
CVS Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Professional Services | Professional Services |
|
2007 | 2007 |
|
|
|
|
|
Professional Services | Professional Services |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at CVS
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Human Resources Business Partner, Senior Advisor | Manager | HR | |
|
|
|
Senior Manager Application Development | Manager | IT | |
|
|
|
Senior Vice President, Human Resources Retail | VP | HR | |
|
|
|
CMO | CXO | Finance | |
|
|
|
Vice President, Marketing Operations & Media | VP | Marketing | |
|
|
|
Senior Director, Marketing, Specialty Pharmacy and Infusion | Director | Marketing | |
|
|
|
Senior Director, Digital Marketing Strategy and Innovation | Director | Marketing | |
|
|
|
Head of Transformation Marketing | Director | Marketing | |
|
|
|
Vice President, Front Store and Omnichannel Marketing | VP | Marketing | |
|
|
|
Chief Digital Officer | CXO | IT | |
|
|
|
Vice President & Senior Legal Counsel | VP | Legal | |
|
|
|
Director, Enterprise Pharmacy & Retail Management Talent Acquisition | Director | HR | |
|
|
|
Vice President and Chief Compliance Officer, Government Programs and Settlements | CXO | Legal | |
|
|
|
SVP, Digital Technology | VP | IT | |
|
|
|
SVP, Chief Merchant | CXO | Supply Chain | |
|
|
|
Director Digital Product Management | Director | IT | |
|
|
|
Sales Director | Director | Sales | |
|
|
|
Senior Advisor - Architecture | Manager | Finance | |
|
|
|
Director IT | Director | Finance | |
|
|
|
Senior Information Technology Project Manager | Manager | IT | |
|
|
|
Executive Vice President and Chief Customer Officer | CXO | Customer Service | |
|
|
|
Vice President, Head of Enterprise Customer Experience | VP | Customer Service | |
|
|
|
VP Enterprise Digital Customer Success and Operations | VP | IT | |
|
|
|
Director, Digital Customer Experience Management | Director | Customer Service | |
|
|
|
Senior Manager, Customer Loyalty and Personalization | Manager | Customer Service | |
|
|
|
Director, ExtraCare Loyalty Program Management & Strategic Planning | Director | Customer Service | |
|
|
|
Corporate Travel Manager | Manager | Finance | |
|
|
|
Manager of Operations for Loyalty & Promotions | Manager | Customer Service | |
|
|
|
Director, Enterprise Loyalty & Consumer Growth, CVS Pharmacy | Director | Customer Service | |
|
|
|
Director, Customer Insights | Director | Customer Service | |
|
|
|
Director, Pharmacy & Health Services Lifecycle Marketing (CRM) | Director | Marketing | |
|
|
|
EVP and Chief People Officer | CXO | HR | |
|
|
|
VP, HR Transformation | VP | HR | |
|
|
|
SVP, Human Resources | VP | HR | |
|
|
|
Director, HRSS Payroll & Tax | Director | HR | |
|
|
|
Executive Director, HR Technology | Director | HR | |
|
|
|
Lead Director - Workforce Management | Director | HR | |
|
Apps Being Evaluated by CVS Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from CVS IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the CVS digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD CVS Technographics
CVS is a Healthcare organization based in United States,
with around 300000 employees and annual revenues of $378.96 billion.
CVS operates a diverse technology stack with applications such as
SAP S/4 HANA, Workday Benefits and Equifax LawLogix GlobeTrotter,
covering areas like ERP Financial, Benefits Administration and Case Management.
CVS has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Workday and Equifax.
CVS recently adopted applications including
Kore.ai in 2025, Workday Talent Management in 2023 and Workday Time and Attendance in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of CVS’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates CVS’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete CVS technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.