List of Aptean Respond Customers
Aptean
4325 Alexander Drive, Ste 100,
Alpharetta, 30022-3740, GA,
United States
Alpharetta, 30022-3740, GA,
United States
1 770-351-9600
Professional Services
4000
$655M
Since 2010, our global team of researchers has been studying Aptean Respond customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aptean Respond for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aptean Respond for Case Management include: Allianz Australia, a Australia based Insurance organisation with 5500 employees and revenues of $5.15 billion, RSA Insurance Group, a United Kingdom based Insurance organisation with 13500 employees and revenues of $4.11 billion, Huntswood CTC Limited, a United Kingdom based Professional Services organisation with 1500 employees and revenues of $300.0 million and many others.
Contact us if you need a completed and verified list of companies using Aptean Respond, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aptean Respond customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Allianz Australia | Insurance | 5500 | $5.1B | Australia | Aptean | Aptean Respond | Case Management | 2017 | n/a |
In 2017, Allianz Australia implemented Aptean Respond as a complaints management solution to centralize customer service and compliance workflows across its Australian operations. Allianz Australia, a major general insurer with roughly 5,500 employees and a multi million customer base, deployed Aptean Respond to create a single system of record for customer complaints and case resolution within its service organization.
Aptean Respond was configured as an out of the box complaints management application, with implemented capabilities for data insights, scalability and easy configuration to support case handling, complaint categorization and audit trails. Additional modules were deployed to incorporate social media monitoring, quality assurance and survey functionality, enabling structured capture of customer feedback and quality metrics alongside case records.
Operational coverage focused on customer service and compliance teams, with Aptean Respond embedded into complaint intake, triage and investigation workflows to support cross departmental case ownership and consistent escalation. The implementation emphasized configuration over customization to allow the system to adapt as regulatory requirements and customer experience expectations evolved, while maintaining an auditable complaints management footprint.
Governance changes included formalizing complaint handling processes and aligning workflows to Aptean Respond case lifecycle states, enabling standardized reporting and oversight across teams. The deployment aimed to drive improvements across departments and to ensure Allianz Australia customers are listened to and valued through a consistent complaints management capability provided by Aptean Respond.
|
 |
Huntswood CTC Limited | Professional Services | 1500 | $300M | United Kingdom | Aptean | Aptean Respond | Case Management | 2016 | n/a |
In 2016, Huntswood CTC Limited deployed Aptean Respond as its Case Management application and established the product as the organisation's most business-critical case management system. The implementation positioned Aptean Respond to centralise case handling and to support end to end case lifecycles across customer-facing and operational workflows.
Aptean Respond was configured to deliver standard Case Management capabilities including structured case records, workflow automation, role based routing, SLA tracking, and operational reporting and analytics. Configuration work emphasized workflow orchestration, data import and export automation, and user role segmentation to align case queues with business functions handling customer interactions and service operations.
The technical deployment leveraged Windows Servers 2008 and 2012 with a SQL Server back end administered via SQL Server Management Studio and import export tools, virtualisation on VMWare vSphere 5.5 and Hyper V, and persistent storage on EMC VNX SAN. Infrastructure and platform components explicitly supporting the Aptean Respond environment included Active Directory and Group Policy Management for identity and access control, WSUS for patching, Kemp LoadMaster load balancers, Checkpoint firewall controls, Clearswift Proxy Websense filtering, Cisco Prime Infrastructure monitoring, Veeam Backup and Backup Exec for data protection, and Powershell scripting for operational automation.
Operational support and governance were delivered as in-depth application support embedded with broader infrastructure management, with integration into MS Exchange 2010 messaging and GFI MailArchiver for retained communications, and Avaya IP Telephony coexisting as part of the contact handling stack. Aptean Respond Case Management was maintained under these combined application and platform processes, with monitoring, patching, backup, and access control governed by the existing infrastructure toolset and scripting practices.
|
 |
RSA Insurance Group | Insurance | 13500 | $4.1B | United Kingdom | Aptean | Aptean Respond | Case Management | 2019 | n/a |
In 2019, RSA Insurance Group implemented Aptean Respond to centralize case and complaints handling across its UK operations, Apps Category "". The deployment positioned Aptean Respond as the primary case and complaints management solution to simplify customer journeys and remove manual multi system entry.
Aptean Respond was configured to deliver real time Management Information and an automated reporting suite, with RSA using Aptean Respond Configuration Manager to alter workflows and implement control points based on user feedback. Functional capabilities implemented included centralized case logging, in depth data analysis for monitoring and MI dashboards that replaced manual charting and report generation.
The implementation included integration with Microsoft Dynamics as the CRM system, enabling seamless complaints handling and end to end case management across call centres. Operational coverage targeted complaint management and frontline customer service, benefiting more than 3,000 frontline users across the UK and reducing time spent on reporting and manual rekeying by management and call centre staff.
Governance and rollout were supported by a business case, cost benefit analysis and a time and motion study that informed adoption and configuration choices. Outcomes stated by RSA include management saving 30 hours per week and the organisation projecting a savings of 3,700 hours per year in call centres, alongside the removal of manual reporting work and improved customer experience.
|
Showing 1 to 3 of 3 entries
Buyer Intent: Companies Evaluating Aptean Respond
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Aptean Respond. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
FAQ - APPS RUN THE WORLD Aptean Respond Coverage
Aptean Respond is a Case Management solution from Aptean.
Companies worldwide use Aptean Respond, from small firms to large enterprises across 21+ industries.
Organizations such as Allianz Australia, RSA Insurance Group and Huntswood CTC Limited are recorded users of
Aptean Respond for Case Management.
Companies using Aptean Respond are most concentrated in Insurance and Professional Services, with adoption spanning over 21 industries.
Companies using Aptean Respond are most concentrated in Australia and United Kingdom, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Aptean Respond across Americas, EMEA, and APAC.
Companies using Aptean Respond range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 0%, large organizations with 1,001-10,000 employees - 66.67%, and global enterprises with 10,000+ employees - 33.33%.
Customers of Aptean Respond include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Aptean Respond customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Case Management.