American Express

200 Vesey Street,
New York, 10285, NY,
United States

https://www.americanexpress.com/

1 212-640-2000

Banking and Financial Services

American Express Technographics

American Express Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by American Express and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 75100 American Express employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that American Express has purchased the following applications: Workday Absence Management for Absence and Leave Management in 2018, Pacvue (formerly PipeCandy Prospector) for Account Based Marketing in 2019, SymphonyAI NetReveal for AML, Fraud and Compliance in 2008 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems American Express is running and its propensity to invest more and deepen its relationship with Workday , Pacvue , SymphonyAI or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing American Express revenues, which have grown to $65.95 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Express intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

American Express Data, Technology Stack, and Enterprise Applications

HCM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Workday	Legacy	Workday Absence Management	Absence and Leave Management	HCM	n/a	2018	2018
Subscribe	Subscribe	Subscribe	BackGround Screening	HCM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Benefits Administration	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Compensation Management	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Core HR	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Employee Experience	HCM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Employee Experience	HCM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	HR Service Delivery	HCM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Learning and Development	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Onboarding	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Payroll	HCM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Payroll	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Performance and Goal Management	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Recruiting	HCM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Recruiting, Applicant Tracking System	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Succession and Leadership Planning	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Talent Sourcing	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Talent Sourcing	HCM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Time and Attendance	HCM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Time and Attendance	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Workforce Analytics	HCM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Workforce Management	HCM	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Workforce Management	HCM	Subscribe	2012	2012

CRM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Pacvue	Legacy	Pacvue (formerly PipeCandy Prospector)	Account Based Marketing	CRM	n/a	2019	2019
Subscribe	Subscribe	Subscribe	Community Management	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Customer Analytics	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2009	2009
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Customer Experience	CRM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Customer Loyalty	CRM	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Customer Support	CRM	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Data Management Platform	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Data Management Platform	CRM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Data Management Platform	CRM	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Data Management Platform	CRM	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Digital Advertising Platform	CRM	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Marketing Analytics	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Marketing Automation	CRM	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Sales Automation, CRM, Sales Engagement	CRM	Subscribe	2010	2010
Subscribe	Subscribe	Subscribe	Tag Management	CRM	Subscribe	2020	2020

TRM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
SymphonyAI	Legacy	SymphonyAI NetReveal	AML, Fraud and Compliance	TRM	n/a	2008	2009
Subscribe	Subscribe	Subscribe	AML, Fraud and Compliance	TRM	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Governance, Risk and Compliance	TRM	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Governance, Risk and Compliance	TRM	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Treasury Management	TRM	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Treasury Management	TRM	Subscribe	1999	2000
Subscribe	Subscribe	Subscribe	Treasury Management	TRM	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Treasury Management	TRM	Subscribe	2015	2015

Analytics and BI

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Analytics and BI	Analytics and BI	Subscribe	2014	2018
Subscribe	Subscribe	Subscribe	Analytics and BI	Analytics and BI	Subscribe	2016	2018
Subscribe	Subscribe	Subscribe	Analytics and BI	Analytics and BI	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Analytics and BI	Analytics and BI	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Analytics and BI	Analytics and BI	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Data Warehouse	Analytics and BI	Subscribe	2021	2021

IaaS

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Application Hosting and Computing Services	IaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Backup as a Service (BaaS)	IaaS	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Cloud Storage	IaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2020	2020
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Content Delivery Network	IaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Database Management	IaaS	Subscribe	2009	2009
Subscribe	Subscribe	Subscribe	Database Management	IaaS	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Database Management	IaaS	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Database Management, Open-Source Database	IaaS	Subscribe	2015	2016
Subscribe	Subscribe	Subscribe	Digital Workspace	IaaS	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Infrastructure as Code (IaC)	IaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Network Management and Monitoring	IaaS	Subscribe	2013	2013

ITSM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Application Performance Management	ITSM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Application Performance Management	ITSM	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Application Performance Management	ITSM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Application Performance Management	ITSM	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	IT Service Management	ITSM	Subscribe	2012	2012

PaaS

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Apps Development	PaaS	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Apps Development	PaaS	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Extract, Transform, and Load (ETL), Data Replication	PaaS	Subscribe	2015	2015

ERP Financial Management

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	AR Automation	ERP Financial Management	Subscribe	2002	2002
Subscribe	Subscribe	Subscribe	ERP Financial	ERP Financial Management	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	ERP Financial	ERP Financial Management	Subscribe	2010	2010
Subscribe	Subscribe	Subscribe	ERP Financial	ERP Financial Management	Subscribe	2022	2024
Subscribe	Subscribe	Subscribe	ERP Financial	ERP Financial Management	Subscribe	2018	2019
Subscribe	Subscribe	Subscribe	Expense Management	ERP Financial Management	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Expense Management	ERP Financial Management	Subscribe	2010	2010

Collaboration

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Audio Video and Web Conferencing	Collaboration	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Event Management	Collaboration	Subscribe	2012	2012

Blockchain

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Blockchain Platform	Blockchain	Subscribe	2018	2018
Subscribe	Subscribe	Subscribe	Blockchain Platform	Blockchain	Subscribe	2021	2021

ERP Services and Operations

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Business Process Management	ERP Services and Operations	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Case Management	ERP Services and Operations	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Facility Management	ERP Services and Operations	Subscribe	2012	2013
Subscribe	Subscribe	Subscribe	Facility Management	ERP Services and Operations	Subscribe	2016	2016
Subscribe	Subscribe	Subscribe	Reservation and Booking Management	ERP Services and Operations	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Reservation and Booking Management	ERP Services and Operations	Subscribe	2023	2023

AI-Powered Application

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Chatbots and Conversational AI	AI-Powered Application	Subscribe	2016	2016

SPM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Configure Price Quote (CPQ)	SPM	Subscribe	2017	2017

Content Management

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Content Management	Content Management	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Digital Asset Management	Content Management	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	Web Content Management	Content Management	Subscribe	2014	2014

Procurement

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Contract Lifecycle Management	Procurement	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Procurement	Procurement	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Procurement	Procurement	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Procurement	Procurement	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Sourcing	Procurement	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	Supplier Relationship Management	Procurement	Subscribe	2014	2014
Subscribe	Subscribe	Subscribe	Supplier Relationship Management	Procurement	Subscribe	2019	2019
Subscribe	Subscribe	Subscribe	Supplier Relationship Management	Procurement	Subscribe	2015	2015

eCommerce

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	eCommerce	eCommerce	Subscribe	2015	2015
Subscribe	Subscribe	Subscribe	eCommerce	eCommerce	Subscribe	2017	2017
Subscribe	Subscribe	Subscribe	eCommerce	eCommerce	Subscribe	2000	2000

EPM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	EPM	EPM	Subscribe	2015	2015

CyberSecurity

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Identity and Access Management (IAM)	CyberSecurity	Subscribe	2012	2012
Subscribe	Subscribe	Subscribe	Identity and Access Management (IAM)	CyberSecurity	Subscribe	2021	2021
Subscribe	Subscribe	Subscribe	Secure Email Gateways (SEGs)	CyberSecurity	Subscribe	2018	2018

Investment Management

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Portfolio and Investment Management	Investment Management	Subscribe	2013	2013
Subscribe	Subscribe	Subscribe	Trading Platform	Investment Management	Subscribe	2012	2012

PPM

Vendor	Old Product	New Product	Category	Market	VAR/SI	When	Live
Subscribe	Subscribe	Subscribe	Project Portfolio Management	PPM	Subscribe	2022	2022
Subscribe	Subscribe	Subscribe	Project Portfolio Management	PPM	Subscribe	2022	2022

IT Decision Makers and Key Stakeholders at American Express

First Name	Last Name	Title	Function	Department	Email	Phone
No data found

Show All Contacts

Apps Being Evaluated by American Express Executives

Date	Company	Status	Vendor	Product	Category	Market
No data found

American Express Technographics

HCM

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CRM

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TRM

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Analytics and BI

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IaaS

Vendor

Old Product

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ITSM

Vendor

Old Product

New Product

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When

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PaaS

Vendor

Old Product

New Product

Category

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VAR/SI

When

Live

ERP Financial Management

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Old Product

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VAR/SI

When

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Collaboration

Vendor

Old Product

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VAR/SI