American Express
200 Vesey Street,
New York, 10285-3106, NY,
United States
New York, 10285-3106, NY,
United States
1 212 640-2000
Banking and Financial Services
American Express Technographics
American Express Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Express and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 75100 American Express employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Express has purchased the following applications: Exela Lockbox for AR Automation in 2002, Workday Absence Management for Absence and Leave Management in 2018, AppWorx Workload Automation for Business Process Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Express is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , Coupa Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Express revenues, which have grown to $65.95 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Express intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Express Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2002 | 2002 |
In 2002, American Express implemented Exela Lockbox as an AR Automation application to centralize remittance capture and accounts receivable processing for card-related receivables. American Express Exela Lockbox AR Automation supports core receivables workflows and was positioned to handle incoming payment presentment and posting activities within the organization.
The implementation focused on AR Automation functional modules common to lockbox deployments, including document imaging and optical character recognition for paper payments, electronic remittance capture for ACH and virtual card transactions, automated payment application and cash posting, exception management for unapplied funds, and archival for audit and retrieval. Exela Lockbox configuration emphasized rules-based remittance interpretation and straight-through processing to reduce manual touchpoints in the payment lifecycle.
Operationally the Exela Lockbox deployment operated as a vendor-provided remittance processing capability tied to American Express accounts receivable and billing dispute functions. The system was integrated with internal account update and reconciliation workflows to feed posting records and exceptions into downstream billing and collector processes, supporting platform-level remittance processing across servicing participants involved in card receivables.
Governance for the deployment aligned with Regulation AB servicing criteria, under which vendors performing scripted or limited servicing activities may be treated as Servicing Participants or be monitored by a Servicing Participant. The registrant filing indicates that each Servicing Participant completed Reports on Assessment and related Attestation Reports, and no Report on Assessment or related Attestation Report identified any material instance of noncompliance with the applicable servicing criteria.
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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ERP Financial | ERP Financial Management |
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2010 | 2010 |
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ERP Financial | ERP Financial Management |
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2022 | 2024 |
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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Expense Management | ERP Financial Management |
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2010 | 2010 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2018 |
In 2018, American Express implemented Workday Absence Management. Workday Absence Management, an Absence and Leave Management application, was provisioned as part of the broader Workday platform covering HCM, Compensation, Recruiting, Talent, Performance, Reporting, and Time and Absence.
The implementation focused on configuring core absence capabilities typical of Absence and Leave Management systems, including absence tracking, leave type and entitlement configuration, time-off request and approval workflows, and absence reporting. Technical and functional analyst responsibilities explicitly included ongoing configuration, system upgrades, and ensuring compliance with established process and procedures, supporting both configuration governance and release validation activities.
Operational coverage centered on HR and talent management functions, with the team supporting internal stakeholders and Enablement Leads to operationalize processes across Compensation, Recruiting, Talent, and Reporting workflows. Governance practices emphasized change control, upgrade coordination, and policy-aligned configuration standards to maintain platform consistency while supporting the Workday Absence Management application and its integrations within the Workday suite.
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BackGround Screening | HCM |
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2017 | 2017 |
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Benefits Administration | HCM |
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2018 | 2018 |
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2024 | 2024 |
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Employee Experience | HCM |
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2019 | 2019 |
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Employee Experience | HCM |
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2020 | 2020 |
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HR Compliance | HCM |
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2015 | 2015 |
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HR Service Delivery | HCM |
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2016 | 2016 |
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2024 | 2024 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2018 | 2018 |
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Talent Sourcing | HCM |
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2018 | 2018 |
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Talent Sourcing | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2012 | 2012 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, American Express integrated AppWorx Workload Automation into its Business Process Management environment to orchestrate scheduled workloads across front end and backend services. AppWorx Workload Automation was positioned to control recurring job flows that trigger third party API calls and execute Oracle database functions and stored procedures as part of application operational workflows.
The implementation included application level modules such as a custom logging microservice, an ETL solution implemented in Node.js using OAuth 2.0, RESTful APIs documented with Swagger OpenAPI, and a single page application front end built in Angular 6 with NGRX state management. Authentication and API security were handled with JWT and HTTP interceptors in Angular, and automated testing followed a TDD approach using Cucumber, Mocha and Jasmine, with CI pipelines in Jenkins to validate and build artifacts before deployment.
AppWorx Workload Automation was integrated with core infrastructure and middleware components including Oracle Database for CRUD and PL/SQL package execution, Nginx reverse proxying for routing, and Apigee gateway for pre API authentication authorization and caching. The deployment surface used Azure AppService instances with Application Insights and OpenTelemetry for telemetry and custom user tracking, Splunk for centralized log aggregation, Terraform modules to automate AppService scaling, and Azure Traffic Manager and WAF for multiinstance routing and protection.
Governance and operational processes were structured around Agile delivery with JIRA for task and defect management, CI CD orchestration through Jenkins for automated deployment to Nginx served AppService instances, and monitoring alerting configured in Application Insights for specific log messages. AppWorx scheduling was embedded into these workflows to automate routine operational tasks and database jobs while existing DevOps automation using Terraform and Jenkins managed environment provisioning and deployment cadence.
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Case Management | ERP Services and Operations |
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2016 | 2016 |
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Facility Management | ERP Services and Operations |
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2012 | 2013 |
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Facility Management | ERP Services and Operations |
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2016 | 2016 |
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Reservation and Booking Management | ERP Services and Operations |
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2019 | 2019 |
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Artificial Intelligence Marketing | AI-Powered Application |
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2023 | 2023 |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2012 | 2012 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2014 | 2014 |
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Contract Lifecycle Management | Content Management |
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2015 | 2015 |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Video Editing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2014 | 2014 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Inventory Management | SCM |
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2014 | 2014 |
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Order Management | SCM |
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2016 | 2016 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2012 | 2012 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2013 | 2013 |
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Trading Platform | Investment Management |
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2012 | 2012 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Procurement | Procurement |
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2019 | 2019 |
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Procurement | Procurement |
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2014 | 2014 |
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Sourcing | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2008 | 2009 |
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AML, Fraud and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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1999 | 2000 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2024 | 2024 |
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Apps Development | PaaS |
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2015 | 2015 |
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Apps Development | PaaS |
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2021 | 2021 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2015 | 2015 |
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Operating System (OS) | PaaS |
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2011 | 2011 |
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Robotic Process Automation | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Backup as a Service (BaaS) | IaaS |
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2016 | 2016 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2009 | 2009 |
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Database Management | IaaS |
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2012 | 2012 |
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Database Management | IaaS |
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2018 | 2018 |
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Database Management, Open-Source Database | IaaS |
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2015 | 2016 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Infrastructure as Code (IaC) | IaaS |
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2021 | 2021 |
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Network Management and Monitoring | IaaS |
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2013 | 2013 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2012 | 2012 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at American Express
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by American Express Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Express IT executives and key decision makers. This section highlights American Express's latest recorded technology evaluations, including ADP GlobalView for Payroll on 2026-03-17, Expersoft PM1 Suite for Asset and Wealth Management on 2026-03-06, and Oracle Textura for Payment Processing on 2026-02-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Express digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD American Express Technographics
American Express is a Banking and Financial Services organization based in United States,
with around 75100 employees and annual revenues of $65.95 billion.
American Express operates a diverse technology stack with applications such as
Exela Lockbox, Workday Absence Management and AppWorx Workload Automation,
covering areas like AR Automation, Absence and Leave Management and Business Process Management.
American Express has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Workday and Broadcom.
American Express recently adopted applications including
Oracle Cloud HCM in 2024, ADP GlobalView in 2024 and MX Data Access API Platform in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Express’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Express’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Express technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.