List of NICE Actimize Investigation and Case Management Customers
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United States
Since 2010, our global team of researchers has been studying NICE Actimize Investigation and Case Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased NICE Actimize Investigation and Case Management for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using NICE Actimize Investigation and Case Management for Case Management include: Royal Bank of Canada, a Canada based Banking and Financial Services organisation with 94369 employees and revenues of $45.53 billion, SunTrust Banks, Inc., a United States based Construction and Real Estate organisation with 22899 employees and revenues of $9.00 billion, KeyBank, a United States based Banking and Financial Services organisation with 17000 employees and revenues of $7.50 billion, Flagstar Bank, a United States based Banking and Financial Services organisation with 6993 employees and revenues of $2.58 billion and many others.
Contact us if you need a completed and verified list of companies using NICE Actimize Investigation and Case Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The NICE Actimize Investigation and Case Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Flagstar Bank | Banking and Financial Services | 6993 | $2.6B | United States | NICE Actimize | NICE Actimize Investigation and Case Management | Case Management | 2018 | n/a | In 2018, Flagstar Bank implemented NICE Actimize Investigation and Case Management using NICE Actimize Suspicious Activity Monitoring SAM9 and ActOne investigation and case management modules to modernize AML and fraud investigation workflows in the United States. The deployment targeted Flagstar's finance and compliance functions and focused on automating alert triage and investigation orchestration, configuring case creation from SAM9 alerts into ActOne for structured investigation processing. NICE Actimize Investigation and Case Management was configured to support investigator assignment, evidence aggregation, case templates, workflow automation, and audit tracking, with an architectural emphasis on centralized investigation workflow and role based access for compliance analysts. ActOne provided structured investigation workflows and configurable case templates while SAM9 delivered AML detection and alert generation that populated the case queue. Operational coverage was concentrated on AML and fraud investigations within Flagstar's US operations and compliance teams, aiming to reduce investigation time, increase automation, and improve alert handling and investigator workflows. Governance and process changes standardized escalation paths, documentation requirements, and audit trails to align case handling with the new system and regulatory review processes. | |
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KeyBank | Banking and Financial Services | 17000 | $7.5B | United States | NICE Actimize | NICE Actimize Investigation and Case Management | Case Management | 2025 | n/a | In 2025, KeyBank implemented NICE Actimize Investigation and Case Management as part of a program to modernize its financial crime operations. The deployment leveraged NICE Actimize's X-Sight AI enterprise platform and incorporated ActOne case management in the United States to streamline fraud and AML investigations and improve system reliability. NICE Actimize Investigation and Case Management was configured to deliver centralized case intake, automated alert enrichment, investigation workflow orchestration, evidence tagging and role based work queues for compliance and fraud teams. The implementation emphasized Case Management functionality to support end to end case lifecycle management, investigator assignment, and automated escalation and disposition workflows. Integration centered on the X-Sight AI enterprise platform and ActOne case management components, providing an integrated fraud and AML case management capability rather than discrete point solutions. Operational scope targeted finance and compliance functions across KeyBank's US investigations and fraud operations, consolidating investigative activity under a single case management environment. Governance changes focused on streamlining investigator workflows and reducing manual effort, with process standardization for case intake, investigation and closure. Reported outcomes included reduced manual effort, enhanced system reliability and integrated fraud and AML case management capabilities, aligned to the bank's finance and compliance modernization objectives. | |
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Royal Bank of Canada | Banking and Financial Services | 94369 | $45.5B | Canada | NICE Actimize | NICE Actimize Investigation and Case Management | Case Management | 2022 | n/a | In 2022, Royal Bank of Canada implemented NICE Actimize Investigation and Case Management, deploying Case Management capabilities to centralize trade surveillance investigations and compliance case workflows. The rollout targeted trade surveillance for RBC Dominion Securities trading activity across equities, bonds, mutual funds and GICs, and was positioned to support compliance functions for RBC Capital Markets and RBC Wealth Management. The implementation included a custom model for Electronic Monthly Review of trades built inside NICE Actimize Investigation and Case Management, and configuration of investigation and case handling workflows to support alert triage and evidence collection. Project work also encompassed enhancements to Compliance Alert Manager CALMA, the enterprise alert ingestion and monitoring and testing tool used by trade surveillance teams in Canada, the United States, the United Kingdom and Australia, plus annual Compliance Questionnaire ACQ capabilities and logic changes to the Employee Disclosure Group EDG tool and its reporting outputs. Integrations and data sourcing were explicit parts of the program, notably the Beeline feed integration into the Registration Surveillance System RSS to automatically update contingent worker records, and the replacement of in-house Canadian and US registration tools with the vendor MyComplianceOffice MCO for registration management. Critical data elements relevant to Finance, Payments and client on boarding were sourced for downstream AML, Fraud, Credit Risk and Enterprise Risk use under the US Cash Management initiative, and Power BI reports were created using ingested data to support investigative and risk teams. Governance and process changes accompanied the technical implementation, with CALMA serving as the enterprise alert ingestion and monitoring control, ACQ formalizing annual attestations for RBCCM and RBCWM employees, and EDG logic revisions altering disclosure workflows and report generation. Case management workflows were standardized within NICE Actimize Investigation and Case Management to align investigation handoffs, evidence retention and reporting for surveillance and compliance operations. | |
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Construction and Real Estate | 22899 | $9.0B | United States | NICE Actimize | NICE Actimize Investigation and Case Management | Case Management | 2016 | n/a |
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Buyer Intent: Companies Evaluating NICE Actimize Investigation and Case Management
- Greyspark Partners, a Hong Kong based Professional Services organization with 25 Employees
- Bfb, a United States based Professional Services company with 10 Employees
- Brown University, a United States based Education organization with 5000 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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