Ncr
864 Spring Street NW,
Atlanta, 30308, GA,
United States
Atlanta, 30308, GA,
United States
1 404 522-4000
Banking and Financial Services
Ncr Technographics
Ncr Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ncr and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 34000 Ncr employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ncr has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2011, Workday Absence Management for Absence and Leave Management in 2018, Salesforce Service Cloud Case Management for Case Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ncr is running and its propensity to invest more and deepen its relationship with Oracle , CheckMark , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ncr revenues, which have grown to $6.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ncr intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ncr Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2011 | 2011 |
In 2011, NCR implemented Oracle E-Business Suite as its ERP Financial platform. The deployment targeted core finance and procurement functions within NCR's banking and financial services operations and explicitly supported accounts receivable, accounts payable, purchase order processing, I-expense, and general ledger modules.
Oracle E-Business Suite configurations included transactional AR and AP workflows, purchase order to invoice matching and PO controls, I-expense for employee expense capture and approval, and GL ledger structures to support financial reporting and period close processes. The implementation emphasized application-level controls and role-based segregation of duties while standardizing fiscal calendar and chart of accounts constructs consistent with ERP Financial practices.
Operational coverage centered on finance, accounting, and procurement teams across NCR's United States finance organization, with the system serving as the primary record-to-report and procure-to-pay backbone. Oracle E-Business Suite provided the integrated transactional flows between AR, AP, PO, I-expense, and GL functional areas.
Governance and workflow restructuring aligned approval workflows and access controls to finance and procurement roles, consolidating procure-to-pay and record-to-report processes under a centralized ERP Financial control model. The narrative focuses on the Oracle E-Business Suite functional footprint implemented for NCR and the operational scope across its finance organization.
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ERP Financial | ERP Financial Management |
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2009 | 2009 |
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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ERP Financial | ERP Financial Management |
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2019 | 2020 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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Expense Management | ERP Financial Management |
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2012 | 2012 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2018 | 2019 |
In 2018, NCR Corporation implemented Workday Absence Management to standardize its Absence and Leave Management capabilities across the organization. The deployment targeted Workday Absence Management as a component of a broader Workday footprint supporting Core HCM, Time, Benefits, Compensation, Recruiting, Talent and Performance Management for an organization of roughly 34,000 employees.
Configuration work centered on Workday Absence Management functional modules, including Request Time Off and Request Leave of Absence business processes. NCR built Time Off and Absence plans for various countries and developed accrual calculations and country-specific leave rules, while creating advanced calculated fields and complex reports to support operational reporting and eligibility logic.
Integrations were executed using Workday EIB for inbound and outbound loads, XML and XSLT transformations, and Workday Web Services to exchange absence, time and benefits data with downstream HR and payroll adjacent systems. Operational scope explicitly covered HR, Benefits, Timekeeping and Talent workflows, with business process definitions implemented to reflect multi-country requirements.
Governance and operational support followed an established cadence, including creation of custom business process definitions, condition rules, validation rules and alerting, plus ongoing production support handling of tickets and bi-yearly Workday release adoption with the business. Workday Absence Management was therefore embedded with policy-driven workflows and structured release governance to maintain alignment with evolving country requirements.
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Benefits Administration | HCM |
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2018 | 2019 |
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Compensation Management | HCM |
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2018 | 2019 |
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Core HR | HCM |
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2015 | 2018 |
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Employee Experience | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2018 | 2019 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2019 |
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Talent Management | HCM |
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2018 | 2019 |
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Time and Attendance | HCM |
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2018 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Service Cloud Case Management | Case Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, NCR deployed Salesforce Service Cloud Case Management as a centralized Case Management solution to support its customer service operations. The implementation targeted cross functional use across Service, Sales and Marketing, and positioned Salesforce Service Cloud Case Management to support NCR Corporation business functions in customer support, call center operations and CRM driven service workflows.
Configuration work included creation of Email Templates and Mail Merge Templates for standard and custom objects, and extensive customization using Apex classes, Visualforce pages, controller classes and Apex triggers. The deployment encompassed Sales Cloud applications for call center and marketing workflows, managed forecasts, contract management, and pipeline maturity tracking, and built marketing campaign reports to feed integrations with marketing systems.
Integration architecture used SFDC Integration patterns with REST and SOAP Web Service APIs to extract data from external systems and to synchronize subscriber and campaign data with Marketing Cloud ExactTarget. Marketing Cloud work included subscriber data management, imports and segmentation, Automation Studio jobs for imports, extracts and SQL query activities, and operational coupling between Salesforce reporting and Marketing Cloud data flows. Salesforce Lightning Web Components were developed and rolled out to a small set of users as part of a phased UI modernization.
Governance and rollout emphasized collaboration with business process owners to capture requirements, iterative deployments across Sales Cloud and Service Cloud modules, and ongoing user support and troubleshooting for large enterprise configuration. The implemented Salesforce Service Cloud Case Management capability was explicitly used to improve customer retention and service delivery, and to centralize case handling and CRM driven service processes at NCR.
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Digital Banking | ERP Services and Operations |
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2014 | 2014 |
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Travel Management | ERP Services and Operations |
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2014 | 2014 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning | SCM |
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2015 | 2015 |
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Supply Chain Management | SCM |
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2018 | 2019 |
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CRM
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2020 |
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EPM | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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Procurement | Procurement |
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2012 | 2012 |
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Sourcing | Procurement |
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2012 | 2012 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2015 | 2015 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Data Warehouse Appliance | IaaS |
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2013 | 2013 |
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Database Management | IaaS |
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2008 | 2008 |
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Database Management | IaaS |
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2016 | 2016 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Cloud Access Security Brokers (CASB) | CyberSecurity |
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2019 | 2019 |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Identity and Access Management (IAM) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2020 | 2020 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Ncr
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Ncr Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
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FAQ - APPS RUN THE WORLD Ncr Technographics
Ncr is a Banking and Financial Services organization based in United States,
with around 34000 employees and annual revenues of $6.30 billion.
Ncr operates a diverse technology stack with applications such as
Oracle E-Business Suite, Workday Absence Management and Salesforce Service Cloud Case Management,
covering areas like ERP Financial, Absence and Leave Management and Case Management.
Ncr has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Salesforce.
Ncr recently adopted applications including
Oracle Fusion ERP Analytics in 2022, Adobe Experience Cloud in 2021 and Adobe Target Standard in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Ncr’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Ncr’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Ncr technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.