Otis Elevator
1 Carrier Place,
Farmington, 6032, CT,
United States
Farmington, 6032, CT,
United States
1 800-233-6847
Manufacturing
Otis Elevator Technographics
Otis Elevator Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Otis Elevator and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 71000 Otis Elevator employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Otis Elevator has purchased the following applications: Oracle JD Edwards EnterpriseOne for ERP Financial in 2014, Workday Compensation for Compensation Management in 2018, Oracle JD Edwards EnterpriseOne Service Case Management for Case Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Otis Elevator is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Otis Elevator revenues, which have grown to $14.21 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Otis Elevator intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Otis Elevator Tech Stack and Enterprise Applications
Otis Elevator ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, Otis Elevator implemented Oracle JD Edwards EnterpriseOne as an ERP Financial platform to centralize accounting and controllership workflows at its World Headquarters. The deployment targeted the Corporate Controller Organization and WHQ entities, providing a unified transactional backbone for month end closing, quarterly balance sheet review, and corporate financial reporting across assigned WHQ departments.
Oracle JD Edwards EnterpriseOne was configured with core financial modules including general ledger, accounts payable, accounts receivable, fixed assets, intercompany processing, and allocation engines to support corporate retained SG&A calculations and incentive accounting. The implementation emphasized automation of recurring close tasks, amortization schedules for long term debt, and structured data feeds to support supplemental reporting and e Collect submissions.
The JDE implementation integrated with Hyperion Financial Management for consolidation and supplemental external reporting, and with Kyriba for validation of long term debt amortization calculations and treasury level FX exposure monitoring and hedging workflows. Operational coverage included Accounting and Controllership, Treasury, and Financial Reporting teams located at WHQ in Farmington Connecticut, with system usage aligned to month end, quarter end, and SOX compliance cycles.
Governance for the Oracle JD Edwards EnterpriseOne environment focused on controlled month end procedures, quarterly balance sheet review, allocation controls for corporate cost recovery, and support for the company annual SOX compliance process. Access and process ownership were aligned to the Corporate Controller Organization, ensuring the ERP Financial system served as the authoritative source for accounting, debt accounting, incentive program accounting, and statutory reporting workflows.
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Expense Management | ERP |
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2015 | 2015 |
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Otis Elevator HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Compensation | Compensation Management | HCM | n/a | 2018 | 2018 |
In 2018, Otis Elevator implemented Workday Compensation as a centralized application to manage the companys Compensation Management processes across its global HR organization. The deployment targeted structured pay planning and compensation cycle orchestration, aligning merit, bonus and pay adjustment workflows with Workday reporting and security frameworks.
Workday Compensation was configured to support standard Compensation Management capabilities, including compensation plans, salary structures, eligibility rules, approval routing and role based security domains. Configuration work emphasized the Workday reporting tool stack, with the Workday Reporting Lead responsible for prototyping, testing and maintaining reports and dashboards that surface compensation recommendations and budget controls for HR partners.
The implementation was operationalized in close collaboration with HR Technology, HR Centers of Excellence, HRBPs and HR Operations, reflecting the individuals and teams named in the role profile. Reporting and analytics design accounted for multi source HR data presentation, and reporting ownership included global stakeholders and the World Headquarters HR Reporting and People Analytics Leader to ensure alignment across regions and functional teams.
Governance and process changes accompanied the Workday Compensation rollout, with defined project deliverables, testing cycles, training and communication plans driven by the reporting and analytics function. The program emphasized data stewardship and compliance for sensitive employee information, documenting lessons learned and instituting feedback loops to refine report specifications and approval workflows over time.
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Core HR | HCM |
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2018 | 2018 |
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Employee Recognition and Rewards Management | HCM |
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2018 | 2018 |
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HR Service Delivery | HCM |
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2019 | 2019 |
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HR Service Delivery | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2010 | 2010 |
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Otis Elevator ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle JD Edwards EnterpriseOne Service Case Management | Case Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Otis Elevator implemented Oracle JD Edwards EnterpriseOne Service Case Management to support its North America service organization. The deployment used the JD Edwards 9.2 Service Management module and was executed as part of a broader JD Edwards EnterpriseOne rollout across the Otis North America division. Implementation team members served as JDE Functional Systems Consultants and conducted design, configuration, and testing activities.
Functional scope emphasized service case intake, lifecycle tracking, work order alignment to technicians, and field service scheduling, reflecting core Service Management capabilities within the Case Management category. The program included training, phased roll out and staged testing across service operations and field service teams, with governance driven by configuration driven workflows and role based access controls. Project activities extended through May 2022 according to project records, focused on standardizing service operations processes and operational handover.
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Field Service Management | ERP Services and Operations |
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2019 | 2019 |
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Travel Management | ERP Services and Operations |
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2015 | 2015 |
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Otis Elevator AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Otis Elevator Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Otis Elevator Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Survey and Questionnaire | Collaboration |
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2018 | 2018 |
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Otis Elevator Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Otis Elevator SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2019 | 2019 |
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Warehouse Management | SCM |
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2014 | 2014 |
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Warehouse Management | SCM |
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2014 | 2014 |
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Otis Elevator CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, Sales Engagement | CRM |
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2019 | 2019 |
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Otis Elevator EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2014 | 2014 |
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Otis Elevator ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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Otis Elevator Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2019 | 2019 |
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Otis Elevator SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2015 | 2015 |
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Otis Elevator TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2019 | 2019 |
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Otis Elevator PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Otis Elevator IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Otis Elevator CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR), EMM / MDM / MAM | CyberSecurity |
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2018 | 2018 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Otis Elevator
| First Name | Last Name | Title | Function | Department | Phone | |
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Vice President and Chief Human Resources Officer | CXO | HR | |
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VP and Chief Information Officer | CXO | IT | |
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Chief Financial Officer | CXO | Finance | |
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Associate Director Global Payroll Accounting & Tax | Director | Finance | |
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Senior Vice President, Operations | VP | Operations | |
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Vice President, Global Talent and Diversity | VP | HR | |
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Director, Global Talent Development & Engagement | Director | HR | |
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Executive Director, Global Talent Acquisition | Director | HR | |
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Director, Talent Acquisition | Otis Americas | Director | HR | |
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Sr. Director - Global Supply Chain | Director | Supply Chain | |
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VP Global Field Supply Chain & Logistics | VP | Supply Chain | |
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VP Supply Chain - Global Indirect | VP | Supply Chain | |
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Director, Global Supply Chain Digital Technology | Director | IT | |
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VP Global Digital Thread & Americas CIO | VP | IT | |
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Senior Vice President & Global Chief Information Officer | CXO | IT | |
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Apps Being Evaluated by Otis Elevator Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Otis Elevator IT executives and key decision makers. This section highlights Otis Elevator's latest recorded technology evaluations, including Salesforce Sales Cloud for CRM, Sales Automation, Sales Engagement on 2026-02-20, Aras PLM Platform for Product Lifecycle Management on 2025-05-16, and Kyriba Treasury for Treasury Management on 2025-03-11. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Otis Elevator digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-20 | Otis Elevator | Evaluated | Salesforce | Salesforce Sales Cloud | CRM, Sales Automation, Sales Engagement | CRM |
| 2025-05-16 | Otis Elevator | Evaluated | Aras | Aras PLM Platform | Product Lifecycle Management | PLM and Engineering |
| 2025-03-11 | Otis Elevator | Evaluated | Kyriba | Kyriba Treasury | Treasury Management | TRM |
| 2025-01-07 | Otis Elevator | Evaluated |
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Core HR | HCM |
| 2024-10-17 | Otis Elevator | Evaluated |
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ERP Financial | ERP |
| 2024-10-17 | Otis Elevator | Evaluated |
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Manufacturing ERP | ERP Services and Operations |
| 2024-10-16 | Otis Elevator | Evaluated |
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Manufacturing Execution System | ERP Services and Operations |
| 2024-10-16 | Otis Elevator | Evaluated |
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Inventory Management | SCM |
FAQ - APPS RUN THE WORLD Otis Elevator Technographics
Otis Elevator is a Manufacturing organization based in United States,
with around 71000 employees and annual revenues of $14.21 billion.
Otis Elevator operates a diverse technology stack with applications such as
Oracle JD Edwards EnterpriseOne, Workday Compensation and Oracle JD Edwards EnterpriseOne Service Case Management,
covering areas like ERP Financial, Compensation Management and Case Management.
Otis Elevator has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Workday.
Otis Elevator recently adopted applications including
6sense Account Engagement Platform in 2023, Microsoft Azure CDN in 2022 and TeamSupport SnapEngage in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Otis Elevator’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Otis Elevator’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Otis Elevator technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.