List of Appian Case Management Studio Customers
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United States
Since 2010, our global team of researchers has been studying Appian Case Management Studio customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Appian Case Management Studio for Case Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Appian Case Management Studio for Case Management include: University of South Florida, a United States based Education organisation with 15837 employees and revenues of $2.55 billion, 3E, a United States based Professional Services organisation with 700 employees and revenues of $120.0 million and many others.
Contact us if you need a completed and verified list of companies using Appian Case Management Studio, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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3E | Professional Services | 700 | $120M | United States | Appian | Appian Case Management Studio | Case Management | 2024 | n/a |
In 2024 3E implemented Appian Case Management Studio to standardize case handling for its internal operations and customer experience initiatives. The implementation is scoped to the Apps Category and focuses on operational efficiency and harnessing insights to improve processes and customer interactions, a priority cited by Dylan Fulmer Senior Director Product Internal Applications at 3E.
The Appian Case Management Studio deployment concentrates on core case management capabilities including case intake, configurable workflows, automated routing, role based work queues and case lifecycle management. Configuration emphasized form driven intake, SLA enforcement, document capture and operational dashboards to surface process metrics and case status for internal teams, aligning with the stated goal of harnessing insights to inform process and customer interaction improvements.
Operational coverage targets the operations organization and internal applications teams, with governance led by product leadership to align process change and user adoption. Rollout was staged to prioritize high volume case types and included security role configuration and activity auditing to support operational controls, with 3E positioning Appian Case Management Studio as a platform to support innovation and improved customer experience.
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University of South Florida | Education | 15837 | $2.6B | United States | Appian | Appian Case Management Studio | Case Management | 2024 | n/a |
In 2024, the University of South Florida deployed Appian Case Management Studio to accelerate student-facing and administrative casework across campus. Appian Case Management Studio is applied within the Case management category to deliver a case management as a service approach that targets complex casework in student services and administrative operations.
The implementation leverages Appian’s generative AI prompt builder AI Skill and the AI Skill Designer, enabling business users to embed private generative AI into process automations for content summarization, content generation, and communications. Appian Case Management Studio was configured using no-code and low-code tools, including drag-and-drop form modification and simplified data modeling, and it includes out-of-the-box modules for case summarization, case linking, AI-powered search, and duplication resolution to streamline routine case tasks.
Operational integration extended to Appian’s Data Fabric Analytics and streamlined RPA capabilities, with robotic tasks executable directly from Appian process models and an enhanced operations console for monitoring robotic executions. Portal extensibility was part of the architecture, with support for richer portal plug-ins such as rich text editors and mapping components, and the platform’s FedRAMP certification was available for secure public-facing applications. The deployment connected academic and administrative departments to provide automated insights for continuous process improvement.
Governance and rollout emphasized business-user driven design and iterative validation using inline AI Skill testing and AI-assisted analytics, enabling faster configuration cycles and distributed ownership of case workflows. University leadership stated the move was intended to enhance the student experience and reduce time and resources spent on routine tasks, allowing reallocation of staff efforts to more strategic initiatives, outcomes explicitly noted by the Associate Vice President of Digital Transformation and Innovation.
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