Field Service Management Adoption Among the Global Top 100
Field Service Management Adoption Among the Global Top 100

This report delves into the adoption of Field Service Management by the Global Top 100 companies, both privately-held and publicly-traded, as ranked by size, including employee count and revenue metrics, such as those found in the Fortune 1000 and Global 2000 listings. We explore how these leading enterprises are leveraging Field Service Management to pursue strategic goals and drive lasting benefits across various business functions.

The adoption of Field Service Management within these top companies reveals significant investments in ERP Services and Operations technology, highlighting a broad and diverse approach. These organizations frequently partner with multiple vendors, integrating complementary ERP Services and Operations solutions to achieve their business objectives. This multi-vendor approach allows them to tailor ERP Services and Operations deployments that drive competitive advantages, operational efficiencies, and overall sustainability.

Our latest findings detail the software purchases related to ERP Services and Operations among these top 100 enterprises, their technology investments span a range of ERP Services and Operations tools and solutions, underscoring the complexity of ERP Services and Operations adoption at this level.

Field Service Management Vendors Among the Global Top 100

Salesforce currently holds a 62% market share in the Field Service Management space, making it the leading provider among the Global Top 100, followed by Oracle, ServiceMax, Microsoft, and SAP.

VendorsField Service Management AppsMarket Share
SalesforceSalesforce Field Service (ex ClickSoftware)62%
OracleOracle Field Service Cloud (ex TOA ETAdirect), Oracle Latista21%
ServiceMaxServiceMax5%
MicrosoftMicrosoft Dynamics 365 Field Service3%
SAPSAP Field Service Management2%
Hitachi VantaraHitachi Ventyx Service Suite2%
PTV GroupPTV Map&Market1%
AMT-SYBEX, part of Capita plcAffinity Fieldreach1%
ORTECORTEC Service Planning1%
AccruentAccruent vx Field1%
ServiceNowServiceNow Field Service Management1%
P2 Energy SolutionsP2 Field Operator1%
Grand Total100%

The insights derived from our research will empower marketers, product managers, and IT professionals to better understand the adoption trends shaping the future of Field Service Management. These trends can potentially lead to significant shifts within the competitive landscape, impacting strategies and market positioning for years to come.

By monitoring these top enterprises and their technology choices, we equip our clients with the knowledge needed to anticipate changes and stay ahead in the rapidly transforming world of enterprise software and ERP Services and Operations innovation.

Custom data cuts related to the Field Service Management Market are available:

  • Top Field Service Management Vendors, Market Size and Market Forecast 2023-2027
  • Field Service Management Market By Vertical Market (21 Industry)
  • Field Service Management Market By Country (USA + 45 countries)
  • Field Service Management Market By Region (Americas, EMEA, APAC)
  • Field Service Management Market By Customer Size (revenue, employee count, asset)
  • Field Service Management Market By Channel (Direct vs Indirect)
  • Field Service Management Market By Vendor or Product
    Buyer Intent: Companies Reading this Research Report
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Global Top 100 adopting Field Service Management

The influence of these top 100 organizations on the broader ERP Services and Operations market is profound, despite their representation of only a small segment of the digital transformations we track annually. These companies often serve as early adopters and trendsetters, shaping the future of ERP Services and Operations and driving innovations that impact the industry at large.

Our Buyer Insight Technographics Database provides a closer look at these major organizations, capturing the size and intricacy of their IT stacks, along with the frequency of their technology investments. This unique database reveals patterns in ERP Services and Operations adoption and highlights emerging trends, which are crucial for understanding the evolving landscape of Field Service Management.

Our research team continuously tracks the adoption of various Field Service Management, drawing on both publicly available information, such as press releases and case studies, and proprietary data sources. Each quarter, we update our records to reflect new ERP Services and Operations implementations, providing clients with current and relevant insights into market shifts.

Here are the Global Top 100 companies and their adoption of Field Service Management

CustomerIndustryEmployeesRevenueCountryVendorField Service Management AppsWhen
AmazonRetail1525000$57.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
The Coca-Cola CompanyConsumer Packaged Goods700000$45.8BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
Home DepotRetail465000$15.7BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2011
UHGHealthcare440000$324.1BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
TescoRetail330000$63.9BUnited KingdomAccruentAccruent vx Field2019
PepsiCoConsumer Packaged Goods318000$91.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2011
Costco WholesaleRetail316000$242.3BUnited StatesServiceMaxServiceMax2018
CarrefourRetail305309$102.5BFranceServiceNowServiceNow Field Service Management2022
Lowe’s CompaniesRetail300000$86.4BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
Kaiser PermanenteInsurance235785$100.8BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
OptumHealthcare234000$226.6BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
CitiBanking and Financial Services229000$78.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
Wells Fargo BankBanking and Financial Services222544$82.6BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2016
Bank of AmericaBanking and Financial Services212000$98.6BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
Comcast NBCUniversalCommunications190000$108.9BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2019
SubscribeProfessional Services186000$121.6BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2019
SubscribeManufacturing172000$76.6BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2016
SubscribeAerospace and Defense171000$77.8BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
SubscribeUtilities164640$39.9BFranceServiceMaxServiceMax2015
SubscribeCommunications146040$122.4BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2016
SubscribeHealthcare125364$19.0BGermanySalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeProfessional Services121000$5.8BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2016
SubscribeManufacturing120000$88.4BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
SubscribeProfessional Services115000$15.0BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2014
SubscribeLife Sciences114000$40.1BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2015
SubscribeManufacturing113200$67.1BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2013
SubscribeCommunications108500$20.1BCanadaSalesforceSalesforce Field Service (ex ClickSoftware)2011
SubscribeCommunications104150$30.0BSpainOracleOracle Field Service Cloud (ex TOA ETAdirect)2020
SubscribeProfessional Services103300$20.8BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeCommunications101100$54.6BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2013
SubscribeProfessional Services100000$26.8BIrelandOracleOracle Field Service Cloud (ex TOA ETAdirect)2017
SubscribeConsumer Packaged Goods100000$25.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeProfessional Services99000$33.1BUnited StatesHitachi VantaraHitachi Ventyx Service Suite2013
SubscribeManufacturing98000$34.6BGermanySalesforceSalesforce Field Service (ex ClickSoftware)2010
SubscribeManufacturing95000$36.7BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2015
SubscribeManufacturing95000$31.7BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2009
SubscribeProfessional Services87000$15.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
SubscribeRetail85000$43.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2014
SubscribeProfessional Services84900$57.0BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2017
SubscribeLife Sciences79000$31.5BUnited StatesServiceMaxServiceMax2018
SubscribeManufacturing75500$34.1BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2016
SubscribeManufacturing75000$19.4BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2015
SubscribeManufacturing71000$14.2BUnited StatesMicrosoftMicrosoft Dynamics 365 Field Service2019
SubscribeManufacturing71000$14.2BUnited StatesMicrosoftMicrosoft Dynamics 365 Field Service2020
SubscribeInsurance70325$195.2BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2020
SubscribeHealthcare70000$12.1BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeLife Sciences70000$60.1BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeManufacturing69998$12.6BSwitzerlandSAPSAP Field Service Management2019
SubscribeHealthcare67700$144.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
SubscribeManufacturing67000$17.0BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2017
SubscribeManufacturing64000$23.1BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeOil, Gas and Chemicals62000$398.7BUnited StatesP2 Energy SolutionsP2 Field Operator2015
SubscribeInsurance61000$79.4BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2015
SubscribeLife Sciences60000$14.8BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeUtilities58000$25.5BUnited StatesServiceMaxServiceMax2016
SubscribeProfessional Services58000$63.0BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
SubscribeRetail56000$6.7BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2019
SubscribeConsumer Packaged Goods55000$24.7BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2019
SubscribeLife Sciences53155$29.4BGermanyPTV GroupPTV Map&Market2011
SubscribeConstruction and Real Estate52000$9.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2019
SubscribeManufacturing52000$20.5BUnited StatesServiceMaxServiceMax2017
SubscribeDistribution51000$30.9BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
SubscribeManufacturing50500$15.8BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2008
SubscribeCommunications50000$22.0BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2010
SubscribeInsurance50000$49.4BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2010
SubscribeManufacturing50000$13.3BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2010
SubscribeCommunications49781$17.5BCanadaSalesforceSalesforce Field Service (ex ClickSoftware)2010
SubscribeTransportation48300$12.0BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeLife Sciences48000$14.2BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
SubscribeManufacturing47000$12.7BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2015
SubscribeOil, Gas and Chemicals46000$20.3BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2015
SubscribeCommunications45132$18.3BCanadaSalesforceSalesforce Field Service (ex ClickSoftware)2015
SubscribeHealthcare44000$27.0BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeLife Sciences43000$34.1BUnited StatesOracleOracle Latista2014
SubscribeTransportation41659$12.6BUnited KingdomSalesforceSalesforce Field Service (ex ClickSoftware)2014
SubscribeRetail40000$5.0BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2016
SubscribeHealthcare40000$10.0BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2019
SubscribeUtilities40000$13.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeLife Sciences39000$239.0BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2016
SubscribeManufacturing35000$8.4BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2010
SubscribeProfessional Services35000$2.0BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2019
SubscribeRetail35000$20.6BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2019
SubscribeRetail35000$7.5BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2016
SubscribeManufacturing33000$8.1BGermanySAPSAP Field Service Management2023
SubscribeBanking and Financial Services33000$20.7BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2015
SubscribeCommunications31761$14.6BAustraliaOracleOracle Field Service Cloud (ex TOA ETAdirect)2020
SubscribeConsumer Packaged Goods31000$10.7BDenmarkMicrosoftMicrosoft Dynamics 365 Field Service2022
SubscribeUtilities30756$27.6BUnited KingdomSalesforceSalesforce Field Service (ex ClickSoftware)2020
SubscribeInsurance30584$3.6BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeAutomotive30000$31.9BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2019
SubscribeTransportation30000$4.3BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2020
SubscribeManufacturing29388$4.7BUnited KingdomSalesforceSalesforce Field Service (ex ClickSoftware)2022
SubscribeProfessional Services29030$3.7BNetherlandsORTECORTEC Service Planning2011
SubscribeConstruction and Real Estate28000$8.1BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2018
SubscribeUtilities28000$25.3BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeTransportation28000$5.5BUnited KingdomAMT-SYBEX, part of Capita plcAffinity Fieldreach2014
SubscribeManufacturing27900$14.4BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2017
SubscribeUtilities27037$29.1BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2015
SubscribeUtilities27037$29.1BUnited StatesHitachi VantaraHitachi Ventyx Service Suite2015
SubscribeProfessional Services27000$8.7BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2018
SubscribeInsurance27000$100.2BUnited StatesSalesforceSalesforce Field Service (ex ClickSoftware)2019
SubscribeManufacturing27000$10.2BUnited StatesOracleOracle Field Service Cloud (ex TOA ETAdirect)2010

Source: APPS RUN THE WORLD, October 2024

Research Methodology

Each year our global team of researchers conduct an annual survey of thousands of enterprise software vendors by contacting them directly on their latest quarterly and annual revenues by country, functional area, and vertical market. We supplement their written responses with our own primary research to determine quarterly and yearly growth rates, In addition to customer wins to ascertain whether these are net new purchases or expansions of existing implementations.

Another dimension of our proactive research process is through continuous improvement of our customer database, which stores more than ten million software purchases and records on the enterprise software landscape of over 2 million organizations around the world.

The database provides customer insight and contextual information on what types of enterprise software systems and other relevant technologies are they running and their propensity to invest further with their current or new suppliers as part of their overall IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

The result is a combination of supply-side data and demand-generation customer insight that allows our clients to better position themselves in anticipation of the next wave that will reshape the enterprise software marketplace for years to come.