Bank of America
Center 100 North Tryon Street,
Charlotte, 28255, NC,
United States
Charlotte, 28255, NC,
United States
1 704-386-5681
Banking and Financial Services
Bank of America Technographics
Bank of America Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 213000 Bank of America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of America has purchased the following applications: Workday Absence Management for Absence and Leave Management in 2015, N.Rich ABM Platform for Account Based Marketing in 2021, Nice Actimize NTR-X Compliance Recording for AML, Fraud and Compliance in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of America is running and its propensity to invest more and deepen its relationship with Workday , N.Rich Technologies Oy , Nice Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of America revenues, which have grown to $101.89 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank of America Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2015 | 2016 |
|
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Benefits Administration | HCM |
|
2015 | 2016 |
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Candidate Relationship Management | HCM |
|
2017 | 2017 |
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Compensation Management | HCM |
|
2015 | 2016 |
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Core HR | HCM |
|
2015 | 2016 |
|
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Employee Experience | HCM |
|
2018 | 2018 |
|
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Employee Experience | HCM |
|
2021 | 2021 |
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Employee Recognition and Rewards Management | HCM |
|
2017 | 2017 |
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Employee Recognition and Rewards Management | HCM |
|
2008 | 2008 |
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|
HR Service Delivery | HCM |
|
2015 | 2016 |
|
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Learning and Development | HCM |
|
2008 | 2008 |
|
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Onboarding | HCM |
|
2010 | 2010 |
|
|
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Payroll | HCM |
|
2015 | 2016 |
|
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|
Performance and Goal Management | HCM |
|
2015 | 2016 |
|
|
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|
Recruiting Chatbot | HCM |
|
2021 | 2021 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2015 | 2015 |
|
|
|
|
|
Talent Management | HCM |
|
2017 | 2017 |
|
|
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|
Time and Attendance | HCM |
|
2015 | 2016 |
|
|
|
|
|
Video Interviewing | HCM |
|
2021 | 2021 |
|
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Workforce Analytics | HCM |
|
2015 | 2016 |
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Workforce Management | HCM |
|
2017 | 2017 |
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Workforce Scheduling | HCM |
|
2005 | 2005 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| N.Rich Technologies Oy | Legacy | N.Rich ABM Platform | Account Based Marketing | CRM | n/a | 2021 | 2021 |
In 2021, Bank of America deployed N.Rich ABM Platform to establish account-centric advertising and engagement capabilities. The N.Rich ABM Platform is an Account Based Marketing application used to prioritize strategic accounts and support enterprise demand generation and field sales enablement.
The implementation emphasized core Account Based Marketing modules, including account selection and target list management, account segmentation and audience construction, programmatic account-level ad delivery, personalized creative assembly, campaign orchestration and scheduling, and account-level analytics and reporting. Configuration work focused on account scoring and enrichment workflows, dynamic audience updates, and campaign orchestration to coordinate multi-channel engagement across account lifecycles.
Deployment was provisioned by vendor N.Rich Technologies Oy for use by Bank of America marketing and sales stakeholders, and it was operationalized into existing campaign planning and demand generation processes. Operational coverage centered on enterprise marketing and commercial sales functions, with the platform positioned to align account-based advertising programs with sales engagement.
Governance changes introduced joint marketing and sales account governance, ABM playbooks, campaign approval workflows, and centralized program management for account-level measurement. New operational workflows addressed campaign handoff, content and compliance review, and recurring account-level reporting to support sustained ABM program execution.
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Customer Analytics | CRM |
|
2003 | 2003 |
|
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Customer Experience | CRM |
|
2014 | 2014 |
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Customer Loyalty | CRM |
|
2019 | 2019 |
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Customer Support | CRM |
|
2012 | 2012 |
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Data Management Platform | CRM |
|
2017 | 2017 |
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Listing Management | CRM |
|
2004 | 2005 |
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Marketing Analytics | CRM |
|
2019 | 2019 |
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Marketing Automation | CRM |
|
2018 | 2018 |
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Marketing Automation | CRM |
|
2018 | 2018 |
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Marketing Automation | CRM |
|
2018 | 2018 |
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Marketing Automation | CRM |
|
2020 | 2020 |
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Marketing Automation | CRM |
|
2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
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Tag Management | CRM |
|
2016 | 2016 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | Nice Actimize NTR-X Compliance Recording | AML, Fraud and Compliance | TRM | n/a | 2018 | 2018 |
In 2018, Bank of America implemented Nice Actimize NTR-X Compliance Recording to standardize capture of trader voice and enterprise communications. The Nice Actimize NTR-X Compliance Recording was positioned within the AML, Fraud and Compliance stack to support regulated recording and surveillance workflows for voice and associated metadata.
The deployment centered on capture and sessionization capabilities common to compliance recording, including continuous voice recording, timed indexing of call segments, and searchable metadata tagging to support compliance review. Configuration work emphasized policy-driven retention and role based access controls to align recorded assets with internal compliance policies and regulated recordkeeping requirements.
Integrations explicit to the implementation included IPC Trader and IPC Unigy Trader platforms, and integration with NTR NICE Trader Recording within Enterprise Voice environments, enabling unified capture across trader voice and enterprise telephony. Integration points were focused on session collection, time synchronization, and metadata exchange to feed downstream compliance review and audit workflows.
Operational ownership and governance rested with Trader Voice Operations and compliance teams, with rollout scoped to enterprise voice environments and trading communications channels. The implementation narrative documents procedural controls for access, audit logging, and compliance oriented retention, and it ties Nice Actimize NTR-X Compliance Recording directly to Bank of America business functions for trade surveillance, regulatory compliance, and communications governance.
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AML, Fraud and Compliance | TRM |
|
2021 | 2021 |
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AML, Fraud and Compliance | TRM |
|
2021 | 2021 |
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AML, Fraud and Compliance | TRM |
|
2003 | 2004 |
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FX and Currency Management | TRM |
|
2017 | 2017 |
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Risk Management | TRM |
|
2004 | 2004 |
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Risk Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
|
2001 | 2002 |
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Treasury Management | TRM |
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2010 | 2010 |
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Treasury Management | TRM |
|
2014 | 2014 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Analytics and BI | Analytics and BI |
|
2015 | 2018 |
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Analytics and BI | Analytics and BI |
|
2013 | 2013 |
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Analytics and BI | Analytics and BI |
|
2022 | 2022 |
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Analytics and BI | Analytics and BI |
|
2023 | 2023 |
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Analytics and BI | Analytics and BI |
|
2024 | 2024 |
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Data Warehouse | Analytics and BI |
|
2014 | 2014 |
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Data Warehouse | Analytics and BI |
|
2017 | 2017 |
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Data Warehouse | Analytics and BI |
|
2014 | 2015 |
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Process Mining | Analytics and BI |
|
2007 | 2008 |
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Process Mining | Analytics and BI |
|
2011 | 2011 |
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IaaS
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2018 | 2018 |
|
|
|
|
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IT Service Management | ITSM |
|
2014 | 2014 |
|
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AR Automation | ERP Financial Management |
|
2018 | 2018 |
|
|
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AR Automation | ERP Financial Management |
|
2020 | 2020 |
|
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|
ERP Financial | ERP Financial Management |
|
2008 | 2008 |
|
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|
ERP Financial | ERP Financial Management |
|
2018 | 2019 |
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ERP Financial | ERP Financial Management |
|
2017 | 2018 |
|
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ERP Financial | ERP Financial Management |
|
2005 | 2005 |
|
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ERP Financial | ERP Financial Management |
|
2010 | 2011 |
|
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|
Expense Management | ERP Financial Management |
|
2018 | 2018 |
|
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Expense Management | ERP Financial Management |
|
2015 | 2016 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
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|
Collaboration | Collaboration |
|
2017 | 2017 |
|
|
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|
Collaboration | Collaboration |
|
2018 | 2018 |
|
Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2016 | 2016 |
|
|
|
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|
Blockchain Platform | Blockchain |
|
2019 | 2019 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Business Process Management | ERP Services and Operations |
|
2019 | 2019 |
|
|
|
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|
Case Management | ERP Services and Operations |
|
2016 | 2017 |
|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2019 | 2019 |
|
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Digital Banking | ERP Services and Operations |
|
2020 | 2020 |
|
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|
Enterprise Asset Management | ERP Services and Operations |
|
2020 | 2020 |
|
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Field Service Management | ERP Services and Operations |
|
2018 | 2018 |
|
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Lease Management | ERP Services and Operations |
|
2016 | 2016 |
|
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Loan Management | ERP Services and Operations |
|
2015 | 2015 |
|
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Loan Management | ERP Services and Operations |
|
2020 | 2020 |
|
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Loan Management | ERP Services and Operations |
|
2021 | 2021 |
|
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Loan Management | ERP Services and Operations |
|
2010 | 2010 |
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Loan Management | ERP Services and Operations |
|
2003 | 2004 |
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Loan Management | ERP Services and Operations |
|
2019 | 2019 |
|
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Real Estate Property Management | ERP Services and Operations |
|
2010 | 2010 |
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2014 | 2014 |
|
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Cognitive Computing | AI-Powered Application |
|
2018 | 2019 |
|
SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Configure Price Quote (CPQ) | SPM |
|
2017 | 2017 |
|
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Incentive Compensation Management | SPM |
|
2011 | 2011 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
DDoS Protection | CyberSecurity |
|
2021 | 2021 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
|
2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
|
2000 | 2001 |
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Next Generation Firewall | CyberSecurity |
|
2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2011 | 2011 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2006 | 2006 |
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Secure Sockets Layer (SSL) | CyberSecurity |
|
2000 | 2000 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Digital Asset Management | Content Management |
|
2004 | 2004 |
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Digital Signing | Content Management |
|
2021 | 2021 |
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Digital Signing | Content Management |
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2005 | 2005 |
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Intelligent Document Processing | Content Management |
|
2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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EPM | EPM |
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2017 | 2017 |
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EPM | EPM |
|
2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Extract, Transform, and Load (ETL) | PaaS |
|
2003 | 2004 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
|
2016 | 2016 |
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Master Data Management | PaaS |
|
2015 | 2016 |
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Operating System (OS) | PaaS |
|
2020 | 2020 |
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Robotic Process Automation | PaaS |
|
2019 | 2019 |
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Robotic Process Automation | PaaS |
|
2017 | 2017 |
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Test Automation Platform | PaaS |
|
2010 | 2010 |
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Test Automation Platform | PaaS |
|
2008 | 2008 |
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Test Automation Platform | PaaS |
|
2001 | 2001 |
|
AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
ML and Data Science Platforms | AI Development |
|
2017 | 2017 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
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|
Portfolio and Investment Management | Investment Management |
|
2011 | 2011 |
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Portfolio and Investment Management | Investment Management |
|
2010 | 2010 |
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Trading Platform | Investment Management |
|
2004 | 2004 |
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Trading Platform | Investment Management |
|
2021 | 2021 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
Procurement | Procurement |
|
2014 | 2014 |
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Sourcing | Procurement |
|
2014 | 2014 |
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Supplier Relationship Management | Procurement |
|
2014 | 2014 |
|
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Product Information Management | eCommerce |
|
2021 | 2021 |
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Shipping Management | eCommerce |
|
2009 | 2009 |
|
Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Professional Services | Professional Services |
|
2019 | 2020 |
|
Hardware
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Routers and Network Switches | Hardware |
|
2021 | 2021 |
|
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Routers and Network Switches | Hardware |
|
2021 | 2021 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Supply Chain Management | SCM |
|
2009 | 2009 |
|
Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Video Surveillance System | Physical Security |
|
2018 | 2018 |
|
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|
Video Surveillance System | Physical Security |
|
2018 | 2018 |
|
IT Decision Makers and Key Stakeholders at Bank of America
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bank of America Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bank of America Technographics
Bank of America is a Banking and Financial Services organization based in United States,
with around 213000 employees and annual revenues of $101.89 billion.
Bank of America operates a diverse technology stack with applications such as
Workday Absence Management, N.Rich ABM Platform and Nice Actimize NTR-X Compliance Recording,
covering areas like Absence and Leave Management, Account Based Marketing and AML, Fraud and Compliance.
Bank of America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, N.Rich Technologies Oy and Nice Systems.
Bank of America recently adopted applications including
Dealogic in 2024, Palantir Foundry in 2023 and Tableau in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank of America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank of America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank of America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.