Bank of America
Center 100 North Tryon Street,
Charlotte, 28255, NC,
United States
Charlotte, 28255, NC,
United States
1 704-386-5681
Banking and Financial Services
Bank of America Technographics
Bank of America Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Bank of America and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 213000 Bank of America employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Bank of America has purchased the following applications: Exela Lockbox for AR Automation in 2018, Workday Absence Management for Absence and Leave Management in 2015, AppWorx Workload Automation for Business Process Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Bank of America is running and its propensity to invest more and deepen its relationship with Exela Technologies , HighRadius , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Bank of America revenues, which have grown to $101.89 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Bank of America intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Bank of America Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Bank of America implemented Exela Lockbox as an AR Automation capability to centralize lockbox payment intake and processing. Exela Lockbox was positioned to handle high-volume remittance workflows and to formalize scanning, verification, and archival processes for incoming checks and payment documents.
The deployment emphasized document imaging and item-level workflow control, with teams verifying final payments scanned into processing software for archive, and scanning incoming checks and documents to manage item workflow. Operational modules in use included document capture and indexing, payment verification and exception handling, and queue management for staged processing and reconciliation.
Operational scope included lockbox operations and cash management functions, with reported activity between June 2019 and February 2021 that involved hands-on verification and system queue oversight to mitigate cash handling risk. Governance centered on processing checkpoints, archival verification workflows, and queue controls to maintain item throughput and auditability within the AR Automation environment.
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AR Automation | ERP Financial Management |
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2020 | 2020 |
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ERP Financial | ERP Financial Management |
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2008 | 2008 |
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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ERP Financial | ERP Financial Management |
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2017 | 2018 |
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ERP Financial | ERP Financial Management |
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2005 | 2005 |
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ERP Financial | ERP Financial Management |
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2010 | 2011 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2015 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2015 | 2016 |
In 2015, Bank of America implemented Workday Absence Management as part of its Workday HCM footprint, establishing a formal Absence and Leave Management capability to support HR and payroll functions. The implementation was supported by postproduction subject matter expertise covering Core HR, Benefits, Payroll, Time Tracking, Recruiting, Position Budgeting and Absence Management, aligning absence processes with the broader human capital architecture.
Configuration work centered on standard Workday Absence Management constructs and workflows, including time off request handling, accrual and eligibility rules, and absence plan configurations. The engagement included data conversions to populate worker absence balances, validation options to ensure accrual and leave accuracy, and the design of reporting solutions to surface absence trends and compliance data within Workday Absence Management and adjacent HCM modules.
Operational integration tied absence administration into Core HR, Benefits, Payroll and Time Tracking processes inside the Workday HCM suite, enabling coordinated leave and pay outcomes through common worker records and shared business events. The scope covered HR and payroll process owners and operational teams responsible for benefits administration and timekeeping, with the absence module functioning as the system of record for leave usage and entitlements.
Governance activities were led through a client-facing project approach that recommended architectural improvements, defined conversion and validation controls, and established reporting governance for absence data. Postproduction support responsibilities included sustaining configuration, resolving transactional discrepancies between absence and payroll, and maintaining validation and reporting frameworks for ongoing Absence and Leave Management operations.
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Benefits Administration | HCM |
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2015 | 2016 |
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Compensation Management | HCM |
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2015 | 2016 |
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Core HR | HCM |
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2015 | 2016 |
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Employee Experience | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2021 | 2021 |
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Employee Recognition and Rewards Management | HCM |
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2017 | 2017 |
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Employee Recognition and Rewards Management | HCM |
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2008 | 2008 |
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HR Service Delivery | HCM |
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2015 | 2016 |
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Learning and Development | HCM |
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2008 | 2008 |
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Onboarding | HCM |
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2010 | 2010 |
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Payroll | HCM |
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2015 | 2016 |
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Performance and Goal Management | HCM |
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2015 | 2016 |
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Recruiting Chatbot | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Talent Management | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2015 | 2016 |
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Time Clock (Hardware) | HCM |
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2016 | 2016 |
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Video Interviewing | HCM |
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2021 | 2021 |
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Workforce Analytics | HCM |
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2015 | 2016 |
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Workforce Management | HCM |
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2017 | 2017 |
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Workforce Scheduling | HCM |
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2005 | 2005 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Bank of America implemented AppWorx Workload Automation. AppWorx Workload Automation, classified as Business Process Management, was deployed to support production batch orchestration and Credit Risk operations at the Plano, TX site.
The implementation included on-premises infrastructure provisioning and application installation on Red Hat Enterprise Linux, with virtual machines built on VMware ESXi. System administration responsibilities documented during the implementation covered server installation and patching, Red Hat installs using Kickstart (NFS, FTP, HTTP), NFS share configuration, and MySQL server installation and administration to support AppWorx runtime dependencies.
Operational capabilities implemented centered on job scheduling, monitoring, and recovery workflows. Teams used AppWorx Workload Automation alongside Autosys for scheduled job troubleshooting, applying JIL script updates to change schedules, force starting jobs and investigating long running jobs by inspecting historical runs and log files. Monitoring and operational dashboards referenced in the environment included QZdesktop with Sparck dashboard, Bob monitor, Hugs monitor, and Sandra monitor, with database queries and updates executed via TOAD as part of problem resolution.
Release and governance practices integrated source control and automation, with SVN Subversion used to retrieve code during deployment and Ansible playbooks and roles used for provisioning and repetitive configuration tasks. Daily operational governance covered user and group setup, NFS file system management, TCP/IP and DNS troubleshooting, and documented root cause analysis for recurring job failures to support production stability.
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Case Management | ERP Services and Operations |
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2016 | 2017 |
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Core Banking | ERP Services and Operations |
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2019 | 2019 |
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Digital Banking | ERP Services and Operations |
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2020 | 2020 |
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Enterprise Asset Management | ERP Services and Operations |
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2020 | 2020 |
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Field Service Management | ERP Services and Operations |
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2018 | 2018 |
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Lease Management | ERP Services and Operations |
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2016 | 2016 |
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Loan Management | ERP Services and Operations |
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2015 | 2015 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2010 | 2010 |
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Loan Management | ERP Services and Operations |
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2003 | 2004 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Real Estate Property Management | ERP Services and Operations |
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2010 | 2010 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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ML and Data Science Platforms | AI Development |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2014 | 2014 |
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Cognitive Computing | AI-Powered Application |
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2018 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Data Warehouse | Analytics and BI |
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2014 | 2015 |
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Process Mining | Analytics and BI |
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2007 | 2008 |
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Process Mining | Analytics and BI |
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2011 | 2011 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2016 | 2016 |
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2004 | 2004 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2005 | 2005 |
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Intelligent Document Processing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Information Management | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2009 | 2009 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2009 | 2009 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Analytics | CRM |
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2003 | 2003 |
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Customer Analytics | CRM |
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2006 | 2006 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2012 | 2012 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Interactive Voice Response (IVR) | CRM |
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2021 | 2021 |
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Listing Management | CRM |
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2004 | 2005 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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EPM | EPM |
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2017 | 2017 |
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EPM | EPM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2014 | 2014 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2011 | 2011 |
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Portfolio and Investment Management | Investment Management |
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2010 | 2010 |
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Trading Platform | Investment Management |
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2004 | 2004 |
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Trading Platform | Investment Management |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2014 | 2014 |
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Sourcing | Procurement |
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2014 | 2014 |
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Supplier Relationship Management | Procurement |
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2014 | 2014 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Incentive Compensation Management | SPM |
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2011 | 2011 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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AML, Fraud and Compliance | TRM |
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2003 | 2004 |
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FX and Currency Management | TRM |
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2017 | 2017 |
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Risk Management | TRM |
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2004 | 2004 |
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Risk Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2001 | 2002 |
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Treasury Management | TRM |
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2010 | 2010 |
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Treasury Management | TRM |
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2014 | 2014 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Extract, Transform, and Load (ETL) | PaaS |
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2003 | 2004 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2016 | 2016 |
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Master Data Management | PaaS |
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2015 | 2016 |
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Operating System (OS) | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Test Automation Platform | PaaS |
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2010 | 2010 |
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Test Automation Platform | PaaS |
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2008 | 2008 |
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Test Automation Platform | PaaS |
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2001 | 2001 |
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IaaS
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2021 | 2021 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2000 | 2001 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2022 |
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Next Generation Firewall | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2006 | 2006 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2000 | 2000 |
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Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Video Surveillance System | Physical Security |
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2018 | 2018 |
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Video Surveillance System | Physical Security |
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2018 | 2018 |
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Hardware
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Routers and Network Switches | Hardware |
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2021 | 2021 |
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Routers and Network Switches | Hardware |
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2021 | 2021 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2019 | 2020 |
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IT Decision Makers and Key Stakeholders at Bank of America
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Bank of America Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Bank of America IT executives and key decision makers. This section highlights Bank of America's latest recorded technology evaluations, including FIS Core Banking for Core Banking on 2026-03-12, KMD Nexus for Citizen Engagement on 2026-03-10, and NASDAQ Adenza AxiomSL for Governance, Risk and Compliance on 2026-03-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Bank of America digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Bank of America Technographics
Bank of America is a Banking and Financial Services organization based in United States,
with around 213000 employees and annual revenues of $101.89 billion.
Bank of America operates a diverse technology stack with applications such as
Exela Lockbox, Workday Absence Management and AppWorx Workload Automation,
covering areas like AR Automation, Absence and Leave Management and Business Process Management.
Bank of America has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Workday and Broadcom.
Bank of America recently adopted applications including
Dealogic in 2024, Palantir Foundry in 2023 and Tableau in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Bank of America’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Bank of America’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Bank of America technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.