List of Oracle Field Service Cloud (ex TOA ETAdirect) Customers
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Since 2010, our global team of researchers has been studying Oracle Field Service Cloud (ex TOA ETAdirect) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Comcast NBCUniversal, a United States based Communications organisation with 190000 employees and revenues of $108.94 billion, Charter Communications, a United States based Communications organisation with 94500 employees and revenues of $55.09 billion, Cisco Systems, a United States based Professional Services organisation with 90400 employees and revenues of $53.80 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Field Service Cloud (ex TOA ETAdirect), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Field Service Cloud (ex TOA ETAdirect) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acme Awning Co. | Manufacturing | 30 | $3M | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2017 | n/a |
In 2017, Acme Awning Co. contracted, configured and deployed Oracle Field Service Cloud (ex TOA ETAdirect) to automate and manage field team schedules and the information required per job site. Oracle Field Service Cloud (ex TOA ETAdirect) was provisioned as the companys Field Service Management solution to centralize scheduling, dispatch and on-site job documentation and to free management resources for business development and capacity growth.
The implementation configured core Field Service Management capabilities including real-time scheduling, work order visibility, appointment windows and mobile access to job-site details for technicians. Operational scope covered field operations and site crews, with configuration focused on workflow automation for job intake, technician assignment and standardized job-site information capture. Governance and process changes included a move from manual schedule coordination to system-driven dispatch rules and role-based access controls for managers and technicians, supported by a phased rollout and configuration-driven deployment.
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ADT | Professional Services | 14300 | $5.0B | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2017 | n/a |
In 2017, ADT implemented Oracle Field Service Cloud (ex TOA ETAdirect) to modernize its Field Service Management capabilities across its field operations. The deployment focused on centralizing appointment scheduling and dispatcher orchestration to support installation and service delivery teams within ADT.
Oracle Field Service Cloud (ex TOA ETAdirect) was configured to provide dynamic scheduling, ETA calculation and communication, route optimization, work order orchestration, and mobile task execution. The implementation emphasized mobile-first workflows for technicians, leveraging Android devices for job details, navigation, and status updates, and included offline-capable mobile interactions typical of enterprise field service deployments.
Integrations were implemented with DocuSign for field signature capture and proof of service, and the solution used Android mobile clients as primary endpoints for technicians. The overall architecture retained a cloud-based orchestration layer driving real-time dispatch decisions and mobile synchronization to frontline devices, aligning Field Service Management with ADT operational processes.
Governance and rollout centered on standardizing scheduling policies, dispatcher handoffs, and technician acceptance workflows, with training and process adoption targeted at installation and service teams. ADT Oracle Field Service Cloud (ex TOA ETAdirect) Field Service Management was positioned to unify dispatch, mobile execution, and customer-facing signature workflows across ADT field operations.
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Adt Fire And Security | Professional Services | 3000 | $415M | United Kingdom | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2019 | n/a |
In 2019, ADT Fire And Security implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform. The deployment supported field operations including a full fleet of engineers coordinated from Manchester and daily operations across 14 teams in Scotland, with direct liaison to national account managers and field line managers.
Configuration emphasized scheduling and dispatch, SLA enforcement, appointment orchestration and capacity planning capabilities typical of Field Service Management, enabling planners and FLMs to secure fixed SLAs and prioritize contracts. Oracle Field Service Cloud was used for workforce management workflows, routing and appointment orchestration, and staff supplemented the platform with Microsoft Excel workbooks and help sheets to deliver optimized processes and to train recently onboarded colleagues.
Operational tooling interworked with a Service Management System and MAS, and users operated Oracle Field Service Cloud alongside Microsoft Office applications to handle assignments, compliance checks and customer enquiries. The platform was integrated into daily operations with the Customer Service Centre, Operation Managers and field engineers collaborating on task allocation, escalations and compliance support.
Governance practices included running productive daily huddles across multiple teams, standardized escalation procedures, creation of training materials and active capacity management to pledge service to priority contracts. Internal accounts note secured fixed SLAs, improved first contact resolution for field queries, and reinforced compliance assistance for engineers as direct outcomes of the Oracle Field Service Cloud implementation.
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Professional Services | 150 | $15M | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2012 | n/a |
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Professional Services | 20 | $5M | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2012 | n/a |
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Communications | 569 | $231M | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2013 | n/a |
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Retail | 9000 | $1.2B | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2019 | n/a |
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Manufacturing | 1000 | $250M | Canada | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2010 | n/a |
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Professional Services | 115000 | $15.0B | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2014 | n/a |
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Communications | 10600 | $9.2B | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2014 | n/a |
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Buyer Intent: Companies Evaluating Oracle Field Service Cloud (ex TOA ETAdirect)
- Intellect Design Arena, a India based Banking and Financial Services organization with 5741 Employees
- Fuld & Company, a United States based Government company with 10 Employees
- Instagrid, a Germany based Manufacturing organization with 250 Employees
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