List of Oracle Field Service Cloud (ex TOA ETAdirect) Customers
Oracle
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United States
Austin, 78741, TX,
United States
1 737-867-1000
Professional Services
162000
$67.1B
Since 2010, our global team of researchers has been studying Oracle Field Service Cloud (ex TOA ETAdirect) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management include: Home Depot, a United States based Retail organisation with 470000 employees and revenues of $159.51 billion, AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, Comcast NBCUniversal, a United States based Communications organisation with 190000 employees and revenues of $108.94 billion, Cisco Systems, a United States based Professional Services organisation with 86200 employees and revenues of $61.50 billion, Charter Communications, a United States based Communications organisation with 94500 employees and revenues of $55.09 billion and many others.
Contact us if you need a completed and verified list of companies using Oracle Field Service Cloud (ex TOA ETAdirect), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Oracle Field Service Cloud (ex TOA ETAdirect) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acme Awning Co. | Manufacturing | 30 | $3M | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2017 | n/a |
In 2017, Acme Awning Co. contracted, configured and deployed Oracle Field Service Cloud (ex TOA ETAdirect) to automate and manage field team schedules and the information required per job site. Oracle Field Service Cloud (ex TOA ETAdirect) was provisioned as the companys Field Service Management solution to centralize scheduling, dispatch and on-site job documentation and to free management resources for business development and capacity growth.
The implementation configured core Field Service Management capabilities including real-time scheduling, work order visibility, appointment windows and mobile access to job-site details for technicians. Operational scope covered field operations and site crews, with configuration focused on workflow automation for job intake, technician assignment and standardized job-site information capture. Governance and process changes included a move from manual schedule coordination to system-driven dispatch rules and role-based access controls for managers and technicians, supported by a phased rollout and configuration-driven deployment.
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ADT | Professional Services | 14300 | $5.0B | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2017 | n/a |
In 2017, ADT implemented Oracle Field Service Cloud (ex TOA ETAdirect) to modernize its Field Service Management capabilities across its field operations. The deployment focused on centralizing appointment scheduling and dispatcher orchestration to support installation and service delivery teams within ADT.
Oracle Field Service Cloud (ex TOA ETAdirect) was configured to provide dynamic scheduling, ETA calculation and communication, route optimization, work order orchestration, and mobile task execution. The implementation emphasized mobile-first workflows for technicians, leveraging Android devices for job details, navigation, and status updates, and included offline-capable mobile interactions typical of enterprise field service deployments.
Integrations were implemented with DocuSign for field signature capture and proof of service, and the solution used Android mobile clients as primary endpoints for technicians. The overall architecture retained a cloud-based orchestration layer driving real-time dispatch decisions and mobile synchronization to frontline devices, aligning Field Service Management with ADT operational processes.
Governance and rollout centered on standardizing scheduling policies, dispatcher handoffs, and technician acceptance workflows, with training and process adoption targeted at installation and service teams. ADT Oracle Field Service Cloud (ex TOA ETAdirect) Field Service Management was positioned to unify dispatch, mobile execution, and customer-facing signature workflows across ADT field operations.
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Adt Fire And Security | Professional Services | 3000 | $415M | United Kingdom | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2019 | n/a |
In 2019, ADT Fire And Security implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform. The deployment supported field operations including a full fleet of engineers coordinated from Manchester and daily operations across 14 teams in Scotland, with direct liaison to national account managers and field line managers.
Configuration emphasized scheduling and dispatch, SLA enforcement, appointment orchestration and capacity planning capabilities typical of Field Service Management, enabling planners and FLMs to secure fixed SLAs and prioritize contracts. Oracle Field Service Cloud was used for workforce management workflows, routing and appointment orchestration, and staff supplemented the platform with Microsoft Excel workbooks and help sheets to deliver optimized processes and to train recently onboarded colleagues.
Operational tooling interworked with a Service Management System and MAS, and users operated Oracle Field Service Cloud alongside Microsoft Office applications to handle assignments, compliance checks and customer enquiries. The platform was integrated into daily operations with the Customer Service Centre, Operation Managers and field engineers collaborating on task allocation, escalations and compliance support.
Governance practices included running productive daily huddles across multiple teams, standardized escalation procedures, creation of training materials and active capacity management to pledge service to priority contracts. Internal accounts note secured fixed SLAs, improved first contact resolution for field queries, and reinforced compliance assistance for engineers as direct outcomes of the Oracle Field Service Cloud implementation.
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Advanced Interior Electronics, Inc. | Professional Services | 150 | $15M | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2012 | n/a |
In 2012 Advanced Interior Electronics, Inc. deployed Oracle Field Service Cloud (ex TOA ETAdirect) to support Field Service Management for its field operations and technician routing. The implementation centered on using Oracle Field Service Cloud (ex TOA ETAdirect) as the primary tool for scheduling and routing technicians, providing ETA coordination and day to day dispatch assistance for service crews.
Configuration and operational usage emphasized dispatcher workflows and technician assignment orchestration, with staff using ETAdirect to assist routing technicians in the field. Parallel operational responsibilities included inventory stewardship, processing and shipping returns to the distributor, provisioning contractors with tools and materials, and making supply purchases and emergency runs to technicians in the field.
The scope of the deployment covered field operations, contractor management, and on-site operational support functions while the same local role also carried HR responsibilities such as sourcing, interviewing, and recruiting. Governance responsibilities included acting in charge when the manager was away, which combined frontline supervision with administrative control over supplies and returns processing.
Advanced Interior Electronics, Inc. Oracle Field Service Cloud (ex TOA ETAdirect) Field Service Management implementation reflects an operational model where a Field Service Management application is tightly coupled with manual inventory and HR processes to support technician dispatch, contractor provisioning, and returns handling.
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Advanced Satellite Communications, Inc | Professional Services | 20 | $5M | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2012 | n/a |
In 2012, Advanced Satellite Communications, Inc implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management solution. The deployment targeted field installation operations and daily dispatching for satellite installation teams.
Oracle Field Service Cloud (ex TOA ETAdirect) was configured to support dispatching workflows and time management functions, reflecting company training on ETAdirect for dispatch and time tracking. Functional capabilities implemented included crew scheduling, appointment orchestration, mobile dispatch notes capture, and dispatcher ticketing for issues encountered during installs.
The implementation covered operational departments including dispatch, installation crews, and customer service, and supported coordination of a minimum of fifteen employees daily across outgoing trucks. The company maintained inventory records of installation equipment tied to outbound vehicles, and used the application to centralize dispatcher notes and issue logging during installations.
Process governance established weekly goals for satellite installation and incorporated trained users for ETAdirect time management and dispatching software into day to day operations. Customer service workflows for account transaction inquiries were aligned with dispatch and field records to support end to end field service execution.
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Communications | 569 | $231M | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2013 | n/a |
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Retail | 9000 | $1.2B | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2019 | n/a |
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Manufacturing | 1000 | $250M | Canada | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2010 | n/a |
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Professional Services | 115000 | $15.0B | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2014 | n/a |
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Communications | 10600 | $9.2B | United States | Oracle | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | 2014 | n/a |
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Showing 1 to 10 of 204 entries
Buyer Intent: Companies Evaluating Oracle Field Service Cloud (ex TOA ETAdirect)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Oracle Field Service Cloud (ex TOA ETAdirect). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management include:
- Fuld & Company, a United States based Government organization with 10 Employees
- Instagrid, a Germany based Manufacturing company with 250 Employees
- Copimaq Printing Outsourcing, a Brazil based Manufacturing organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Oracle Field Service Cloud (ex TOA ETAdirect) Coverage
Oracle Field Service Cloud (ex TOA ETAdirect) is a Field Service Management solution from Oracle.
Companies worldwide use Oracle Field Service Cloud (ex TOA ETAdirect), from small firms to large enterprises across 21+ industries.
Organizations such as Home Depot, AT&T, Comcast NBCUniversal, Cisco Systems and Charter Communications are recorded users of
Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management.
Companies using Oracle Field Service Cloud (ex TOA ETAdirect) are most concentrated in Retail, Communications and Professional Services, with adoption spanning over 21 industries.
Companies using Oracle Field Service Cloud (ex TOA ETAdirect) are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Oracle Field Service Cloud (ex TOA ETAdirect) across Americas, EMEA, and APAC.
Companies using Oracle Field Service Cloud (ex TOA ETAdirect) range from small businesses with 0-100 employees - 11.76%, to mid-sized firms with 101-1,000 employees - 28.92%, large organizations with 1,001-10,000 employees - 37.75%, and global enterprises with 10,000+ employees - 21.57%.
Customers of Oracle Field Service Cloud (ex TOA ETAdirect) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Oracle Field Service Cloud (ex TOA ETAdirect) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.