Costco
Costco Technographics
Costco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Costco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 333000 Costco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Costco has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2015, AppWorx Workload Automation for Business Process Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Costco is running and its propensity to invest more and deepen its relationship with SAP , HighRadius , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Costco revenues, which have grown to $254.45 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Costco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Costco Tech Stack and Enterprise Applications
Costco ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2020 |
Costco (2019) implemented SAP S/4 HANA as its new ERP Financial application to replace a legacy ERP. The program was executed through Costco’s Global SAP Program Management Office and included technical HANA implementations deployed both on‑premises and in Microsoft Azure. Internal SAP platform leadership (SAP BASIS Manager through mid‑2023 and a Director of SAP Platform & Services from mid‑2023) managed the platform, technical delivery and ongoing S/4 HANA projects.
The S/4 HANA deployment served as the backbone for a broader suite of SAP systems and was integrated with an agile Business Process Management cadence that delivered system releases into production every four weeks. Explicit functional areas and modules involved span finance/ERP, global supply chain planning, Non‑Foods Quality Assurance, International Buying, fresh foods and merchandising; the implementation work also connected to manufacturing execution systems at meat manufacturing plants, expanded product traceability, and compliance solutions for HAZMAT and SAFE Port Act requirements. The initiative focused on planning, road‑mapping and rolling out S/4 HANA and associated SAP HANA systems across multiple operational domains within the enterprise.
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Expense Management | ERP |
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2018 | 2018 |
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Payment Processing | ERP |
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2020 | 2020 |
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Costco HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2015 | 2016 |
In 2015 Costco selected and deployed UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) to replace a legacy absence/leave system, implementing the solution as part of a broader Workforce Central upgrade from WFC 6.3 to WFC 8.0. The procurement targeted Absence and Leave Management while aligning with wider WFM concepts—Payroll, Benefits, Time & Attendance, entitlements, accruals and employee scheduling.
Implementation work covered core Workforce Central modules including Time & Attendance (Enterprise eTime), Absence Management, Timekeeper, Leave, Scheduler, Employee Self-Service and Manager Self-Service (with workflows), Workforce Device Manager (WDM/DCM), and EIM/WIM interfaces. Technical delivery included accrual plan configuration and employee migration to new accruals, creation of pay rules/work rules/paycode and wage profiles, assignment rules, labor levels and schedules, and configuration of holidays, access and display profiles. Integrations were established with HRMS (PeopleSoft) and Oracle payroll interfaces, plus inbound/outbound WIM feeds for employee data and payroll hours; device work included configuration and rollout of Kronos 4500 and InTouch 9000 clocks and deployment of 80 ADP 4500 biometric clocks.
Delivery emphasis was cross-functional and enterprise in scope: technical configuration, interface development, reporting and analytics (MS SQL stored procedures, SSIS packages, SSRS/Clarity/Tagetik reporting, SSAS cubes and MDX), testing and change management, production support, and documentation of BRDs/FRDs and upgrade test procedures to support the installed employee base and integrated payroll/HR landscape.
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Applicant Tracking System | HCM |
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2017 | 2017 |
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Benefits Administration | HCM |
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2016 | 2016 |
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Benefits Administration | HCM |
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2016 | 2016 |
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Compensation Management | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2016 | 2016 |
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Core HR | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2022 | 2022 |
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HR Service Delivery | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2016 | 2016 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2018 | 2019 |
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Performance and Goal Management | HCM |
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2017 | 2017 |
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Talent Management | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2015 | 2016 |
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Time Clock (Hardware) | HCM |
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2020 | 2020 |
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Time Clock (Hardware) | HCM |
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2018 | 2018 |
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Time Clock (Hardware) | HCM |
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2015 | 2015 |
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Time Clock (Hardware) | HCM |
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2015 | 2015 |
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Workforce Analytics | HCM |
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2015 | 2016 |
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Workforce Management | HCM |
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2017 | 2017 |
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Costco ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014 Costco implemented Broadcom’s AppWorx Workload Automation in the Business Process Management category to replace a legacy scheduling environment as part of a broader legacy-to‑SAP migration. The implementation centered on formalizing and documenting interfaces between legacy systems and SAP, and on preparing provider patterns for multiple middleware components to standardize automated job execution. Engineers created operations guides and provider patterns for each integration point, provisioned shared test environments for multiple teams, and executed test jobs using UC4 to validate orchestration and timing during cutover activities. The project also incorporated structured defect triage and debugging workflows using ALM, with daily scrum participation to coordinate cross-team testing and issue resolution, indicating an enterprise-scale rollout that spanned integration, operations, and testing disciplines across Costco’s migration program.
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Field Service Management | ERP Services and Operations |
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2018 | 2018 |
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Retail Management | ERP Services and Operations |
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2017 | 2018 |
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Retail Management | ERP Services and Operations |
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2017 | 2017 |
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Costco AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ML and Data Science Platforms | AI Development |
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2018 | 2019 |
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ML and Data Science Platforms | AI Development |
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2022 | 2022 |
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Costco Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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Data Warehouse | Analytics and BI |
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2014 | 2014 |
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Costco Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Collaboration | Collaboration |
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2023 | 2023 |
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Costco Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Costco eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2014 | 2014 |
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eCommerce | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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Product Information Management | eCommerce |
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2014 | 2014 |
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Costco SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Allocation and Replenishment | SCM |
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2017 | 2017 |
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Inventory Management | SCM |
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2016 | 2016 |
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Real-Time Transportation Visibility | SCM |
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2016 | 2016 |
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Supply Chain Management | SCM |
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2015 | 2015 |
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Supply Chain Management | SCM |
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2017 | 2017 |
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Supply Chain Management | SCM |
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2024 | 2024 |
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Transportation Management | SCM |
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2017 | 2019 |
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Warehouse Management | SCM |
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2016 | 2016 |
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Warehouse Management | SCM |
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2018 | 2019 |
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Warehouse Management | SCM |
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2014 | 2014 |
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Warehouse Management | SCM |
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2014 | 2014 |
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Costco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2011 | 2011 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Listing Management | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Costco EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2022 | 2022 |
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Financial Consolidation and Close | EPM |
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2020 | 2022 |
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Costco IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Asset Management (ITAM) | IT Asset Management |
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2018 | 2018 |
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Costco ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2015 | 2015 |
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Costco Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Sourcing | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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Costco SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Costco TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Certificate of Insurance | TRM |
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2014 | 2014 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2017 | 2018 |
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Costco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2014 | 2014 |
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Apps Development | PaaS |
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2019 | 2019 |
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Data Replication | PaaS |
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2018 | 2018 |
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Master Data Management | PaaS |
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2018 | 2018 |
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Operating System (OS) | PaaS |
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2018 | 2018 |
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Operating System (OS) | PaaS |
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2018 | 2018 |
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Operating System (OS) | PaaS |
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2001 | 2001 |
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Costco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Database Management | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2017 | 2017 |
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Database Management | IaaS |
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2018 | 2018 |
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Costco CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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Threat Modeling | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Costco
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Advanced Analytics & Data Administration | Director | IT | |
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Business Intelligence Manager | Manager | IT | |
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Director - Application Development | Director | IT | |
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AVP Information Technology | VP | IT | |
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Director, Advanced Analytics & Data Administration | Director | IT | |
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AVP, Financial Accounting | VP | Finance | |
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Assistant Vice President, International Finance & Administration | VP | Finance | |
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Director Financial Accounting, SAP Finance Business Lead | Director | IT | |
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EVP - CIO | CXO | Finance | |
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Director IT Audit | Director | IT | |
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Central and Capital Expense Manager | Manager | Finance | |
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Central and Capital Expense Accounts Payable | Manager | Finance | |
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Director of Fuel Supply & Trading | Director | Supply Chain | |
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Assistant Vice President, Risk Management | VP | Risk | |
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Director Information Management | Director | IT | |
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Hadoop Administrator | Manager | Finance | |
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CTO | CIO | Vision, Purpose, Values, Leadership | Manager | IT | |
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CIO | CXO | IT | |
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VP Purchasing | VP | Procurement | |
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EVP, Chief Financial Officer | CXO | Finance | |
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Tax Director | Director | Finance | |
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Global Business Director, People Systems | Director | HR | |
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Director of Payroll Operations and Benefit Accounting | Director | Finance | |
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IT Director | Director | IT | |
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EVP, COO - Northern Division | VP | Finance | |
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HR Manager | Manager | HR | |
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Director Global SAP Program Office | Director | IT | |
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Director of Compensation Administration and Compliance | Director | HR | |
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Benefits and Relocation Manager | Manager | HR | |
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Vice President, Supply Chain | VP | Supply Chain | |
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Warehouse Manager | Manager | Supply Chain | |
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Director Of Operations | Director | Finance | |
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Director Supply Chain Optimization Costco Logistics | Director | Supply Chain | |
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Director of Employee Benefits | Director | HR | |
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Chief Information Security Officer | CXO | IT | |
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Global Cyber Security (BISO) Business Information Security Officer - IT Manager | Manager | IT | |
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Cloud Security Manager | Manager | IT | |
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Director of Security Engineering | Director | Finance | |
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Director - Enterprise Data Management | Director | IT | |
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Director of Product Management | Director | Finance | |
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CTO | CXO | IT | |
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Data Science & Analytics - Product Management | CXO | IT | |
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Global VP, Data & AI | VP | IT | |
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Director - SAP Platform & Services | Director | IT | |
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VP - Infrastructure, Networking, Cloud & Shared Services | VP | IT | |
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Director of IT Innovation | Director | IT | |
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Director - IT Infrastructure Platforms | Director | IT | |
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AVP, Global SAP Finance and Platforms | VP | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Costco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Costco IT executives and key decision makers. This section highlights Costco's latest recorded technology evaluations, including SAP Ariba for Procurement on 2026-03-22, Crisp for Chatbots and Conversational AI on 2026-03-11, and Accruent CMMS Software for Computerized Maintenance Management (CMMS) on 2025-11-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Costco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-22 | Costco | Evaluated | SAP | SAP Ariba | Procurement | Procurement |
| 2026-03-11 | Costco | Evaluated | Crisp IM | Crisp | Chatbots and Conversational AI | AI-Powered Application |
| 2025-11-21 | Costco | Evaluated | Accruent | Accruent CMMS Software | Computerized Maintenance Management (CMMS) | ERP Services and Operations |
| 2025-10-02 | Costco | Evaluated |
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Core Banking | ERP Services and Operations |
| 2025-09-16 | Costco | Evaluated |
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ERP Financial | ERP |
| 2025-07-29 | Costco | Evaluated |
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Warehouse Management | SCM |
| 2025-07-29 | Costco | Evaluated |
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Treasury Management | TRM |
| 2025-01-31 | Costco | Evaluated |
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Application Hosting and Computing Services | IaaS |
| 2025-01-22 | Costco | Evaluated |
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eCommerce | eCommerce |
| 2025-01-20 | Costco | Evaluated |
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BackGround Screening | HCM |
FAQ - APPS RUN THE WORLD Costco Technographics
Costco is a Retail organization based in United States,
with around 333000 employees and annual revenues of $254.45 billion.
Costco operates a diverse technology stack with applications such as
SAP S/4 HANA, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and AppWorx Workload Automation,
covering areas like ERP Financial, Absence and Leave Management and Business Process Management.
Costco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, UKG and Broadcom.
Costco recently adopted applications including
IBM Food Trust in 2024, Appspace Platform in 2023 and Culture Amp in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Costco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Costco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Costco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.