Optum
11000 Optum Circle,
Eden Prairie, 55344, MN,
United States
Eden Prairie, 55344, MN,
United States
1 888-445-8745
Insurance
Optum Technographics
Optum Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Optum and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 95000 Optum employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Optum has purchased the following applications: FIS GETPAID for AR Automation in 2012, Sterling Background Check for BackGround Screening in 2019, EpicCare Ambulatory for Electronic Health Record in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Optum is running and its propensity to invest more and deepen its relationship with FIS Global , SAP , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Optum revenues, which have grown to $105.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Optum intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Optum Tech Stack and Enterprise Applications
Optum ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2012 | 2012 |
In 2012, Optum implemented FIS GETPAID to support AR Automation for Accounts Receivable and collections operations. The deployment placed a GETPAID Administrator within the AR Solutions Team, responsible for creating new and updating existing collection strategies and for maintaining collection strategy letters. FIS GETPAID served as the application for operationalizing policy driven collection workflows and template driven communications across the AR function.
Configuration work centered on collection strategy definition, segment criteria, priority sequencing, scheduling rules and template management for collection strategy letters, aligning automated contact logic with AR business rules. The GETPAID Administrator role encompassed strategy lifecycle governance, including controlled updates to strategy definitions and letter content, template versioning, and operational handoffs to collections analysts. The implementation scope was focused on Optum's AR Solutions Team and the Accounts Receivable business function, with FIS GETPAID used to centralize collection strategy orchestration and communications management.
|
|
|
|
|
Expense Management | ERP |
|
2016 | 2016 |
|
Optum HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2019 | 2019 |
In 2019, Optum deployed Sterling Background Check from Sterling Talent Solutions as its BackGround Screening solution. The implementation was targeted to align candidate screening with OptumRx data extract and reporting workflows used by the RxExtract Operations team.
The implementation centered on background screening orchestration, candidate data intake, compliance screening workflows, and automated report delivery, reflecting standard BackGround Screening capabilities. Configuration work included queue management for screening requests, screening workflow configuration, and automated delivery of screening results to downstream processes.
Integrations explicitly incorporated SFTP connections and interoperability with the RxExtract system, and implementation planning referenced Sterling Integrator and ECG familiarity for secure file exchange and configuration. Operational scope covered OptumRx Operations, the RxExtract Operations team, and cross-functional partners in pharmacy care services and HR, with remote US-based resources handling intake, triage, configuration, and reporting responsibilities.
Governance focused on documented intake procedures, queue triage and work queue management, requirements capture for SFTP and extract connections, quality assurance and audit checks, and ongoing documentation updates. Rollout activities emphasized cross-functional reporting build out, configuration management of extract requests, and established communication channels to gather SFTP and extract requirements from internal and external stakeholders.
|
|
|
|
|
BackGround Screening | HCM |
|
2022 | 2022 |
|
|
|
|
|
Benefits Administration | HCM |
|
2018 | 2019 |
|
|
|
|
|
Compensation Management | HCM |
|
2018 | 2019 |
|
|
|
|
|
Core HR | HCM |
|
2019 | 2019 |
|
|
|
|
|
Core HR | HCM |
|
2020 | 2022 |
|
|
|
|
|
HR Compliance | HCM |
|
2019 | 2019 |
|
|
|
|
|
Payroll | HCM |
|
2018 | 2019 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2014 | 2014 |
|
|
|
|
|
Time and Attendance | HCM |
|
2015 | 2015 |
|
|
|
|
|
Workforce Management | HCM |
|
2017 | 2017 |
|
|
|
|
|
Workforce Management | HCM |
|
2019 | 2019 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2017 | 2017 |
|
Optum ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | EpicCare Ambulatory | Electronic Health Record | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Optum deployed EpicCare Ambulatory as its Electronic Health Record for ambulatory care across its United States operations. The implementation positioned EpicCare Ambulatory as the core clinical system supporting ambulatory clinicians and care teams within a 95,000 employee health services organization, emphasizing ambulatory documentation and clinician workflow standardization.
The deployment focused on standard Electronic Health Record capabilities including appointment scheduling, clinical documentation templates, computerized provider order entry, e-prescribing, and embedded clinical decision support. Configuration work included workflow automation for ambulatory encounters, tailored documentation builds for specialty clinics, routine upgrades, and extensive data entry and cleanup to support go live and sustainment of EpicCare Ambulatory.
Integrations explicitly incorporated Imprivata OneSign for single sign on and authentication to streamline clinician access to EpicCare Ambulatory. Operational integrations and identity management were handled to support secure clinician access across ambulatory sites, with technical alignment between EHR access flows and onsite IT support teams.
Program governance centered on role based training, analyst led upgrades, and ongoing mentoring delivered by Epic Ambulatory Analysts to operational teams. Training, user mentoring, and time management practices were emphasized to support clinician adoption and sustainment of EpicCare Ambulatory, with implementation activities including hands on training, configuration governance, and coordinated upgrade schedules.
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2022 | 2022 |
|
|
|
|
|
Field Service Management | ERP Services and Operations |
|
2017 | 2017 |
|
|
|
|
|
Healthcare ERP | ERP Services and Operations |
|
2022 | 2022 |
|
|
|
|
|
Healthcare ERP | ERP Services and Operations |
|
2022 | 2022 |
|
|
|
|
|
Laboratory Management | ERP Services and Operations |
|
2022 | 2022 |
|
|
|
|
|
Mailing System | ERP Services and Operations |
|
2016 | 2016 |
|
|
|
|
|
Medical Practice Management | ERP Services and Operations |
|
2016 | 2017 |
|
|
|
|
|
Pharmacy Management | ERP Services and Operations |
|
2022 | 2022 |
|
|
|
|
|
Professional Services Automation | ERP Services and Operations |
|
2008 | 2008 |
|
Optum Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2021 | 2021 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2019 | 2019 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2022 | 2022 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2022 | 2022 |
|
Optum Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
Optum Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2017 | 2017 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2015 | 2015 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Intelligent Document Processing | Content Management |
|
2018 | 2018 |
|
|
|
|
|
Web Content Management | Content Management |
|
2022 | 2022 |
|
Optum CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Account Based Marketing | CRM |
|
2016 | 2016 |
|
|
|
|
|
Account Based Marketing | CRM |
|
2023 | 2023 |
|
|
|
|
|
Customer Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Data Management Platform | CRM |
|
2015 | 2016 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2014 | 2014 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2016 | 2016 |
|
|
|
|
|
Marketing Automation | CRM |
|
2011 | 2011 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
Optum ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2025 | 2025 |
|
Optum PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2018 | 2018 |
|
Optum PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
API Management | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Robotic Process Automation | PaaS |
|
2016 | 2016 |
|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Optum IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Container Service | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Data Warehouse Appliance | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2021 | 2022 |
|
Optum CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Security Information and Event Management (SIEM) | CyberSecurity |
|
2025 | 2025 |
|
|
|
|
|
VPN | CyberSecurity |
|
2022 | 2022 |
|
|
|
|
|
VPN | CyberSecurity |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Optum
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Executive Vice President, Chief of Operations | CXO | Finance | |
|
|
|
Executive Vice President, Chief Financial Officer | CXO | Finance | |
|
|
|
CEO | CXO | Finance | |
|
|
|
VP IT Finance and Business Controls | VP | IT | |
|
|
|
VP Finance | VP | Finance | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
VP of IT - Operations, Support and Service Management | VP | IT | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
EVP & CFO | CXO | Finance | |
|
|
|
Associate Director - Finance | Director | Finance | |
|
|
|
Finance Director | Director | Finance | |
|
|
|
Chief Operating Officer | CXO | Finance | |
|
|
|
Executive Vice President, Chief Human Resource Officer | CXO | HR | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
Senior Vice President, Human Capital | VP | HR | |
|
|
|
Vice President, Human Capital | VP | HR | |
|
|
|
Executive Vice President, Chief Financial Officer | CXO | Finance | |
|
|
|
Controller | Director | Finance | |
|
|
|
Finance Manager | Manager | Finance | |
|
|
|
Finance Manager | Manager | Finance | |
|
|
|
Field Director | Director | Finance | |
|
|
|
Vice President Clinical Field Ops | VP | Operations | |
|
|
|
Regional Vice President, West Region, Quality Field Operations | VP | Finance | |
|
|
|
Sr Director, HR Systems | Director | IT | |
|
|
|
VP Information Technology | VP | IT | |
|
|
|
VP, Human Resources Strategy and Ops (HR and Talent) | VP | HR | |
|
|
|
Chief Technology Officer, SVP Software Engineering | CXO | IT | |
|
|
|
SVP, Human Capital for OptumHealth | VP | HR | |
|
|
|
Chief Legal Officer | CXO | Legal | |
|
|
|
Director of Compliance | Director | Finance | |
|
|
|
Manager of Contract Operations | Manager | Finance | |
|
|
|
VP IT | VP | IT | |
|
|
|
Chief Technology Officer | CXO | IT | |
|
|
|
Chief Information Officer | CXO | IT | |
|
|
|
Senior Director - Enterprise Architecture | Director | IT | |
|
|
|
Vice President, Human Resources | VP | HR | |
|
|
|
Vice President Human Resources | VP | HR | |
|
|
|
Vice President, Optum Talent Acquisition | VP | HR | |
|
|
|
Senior Director, Talent Acquisition | Director | HR | |
|
|
|
Director, Network Engineering | Director | IT | |
|
|
|
VP, Enterprise Resilience | VP | Operations | |
|
|
|
Director Infrastructure Operations Engineering | Director | Finance | |
|
|
|
Director of Network and Security Operations | Director | IT | |
|
|
|
Senior Director Infrastructure Engineering | Director | R&D | |
|
|
|
Director, Infrastructure and Operations - Service Delivery | Director | Finance | |
|
|
|
Salesforce Administrator | Manager | Marketing | |
|
|
|
Sr. Director, Database Engineering & Operations | Director | IT | |
|
|
|
Director, Database Support | Director | IT | |
|
|
|
Manager Database Administration | Manager | IT | |
|
|
|
Manager, Database Administration | Manager | IT | |
|
Apps Being Evaluated by Optum Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Optum IT executives and key decision makers. This section highlights Optum's latest recorded technology evaluations, including Siemens NX for Product Lifecycle Management on 2026-03-17, Citrix Workspace for Digital Workspace on 2025-11-04, and Zipari CX Platform for Customer Experience on 2025-10-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Optum digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-17 | Optum | Evaluated | Siemens Digital Industries Software | Siemens NX | Product Lifecycle Management | PLM and Engineering |
| 2025-11-04 | Optum | Evaluated | Citrix | Citrix Workspace | Digital Workspace | IaaS |
| 2025-10-22 | Optum | Evaluated | Zipari | Zipari CX Platform | Customer Experience | CRM |
| 2024-09-16 | Optum | Evaluated |
|
|
Electronic Health Record | ERP Services and Operations |
| 2024-09-03 | Optum | Evaluated |
|
|
Supply Chain Management | SCM |
| 2024-09-03 | Optum | Evaluated |
|
|
Legacy System | Legacy |
FAQ - APPS RUN THE WORLD Optum Technographics
Optum is a Insurance organization based in United States,
with around 95000 employees and annual revenues of $105.40 billion.
Optum operates a diverse technology stack with applications such as
FIS GETPAID, Sterling Background Check and EpicCare Ambulatory,
covering areas like AR Automation, BackGround Screening and Electronic Health Record.
Optum has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Sterling Talent Solutions and Epic Systems.
Optum recently adopted applications including
ServiceNow ITSM in 2025, Bindplane OTel in 2025 and Zoominfo Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Optum’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Optum’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Optum technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.