UnitedHealth Group
1 Health Drive,
Eden Prairie, 55344, MN,
United States
Eden Prairie, 55344, MN,
United States
1 800-328-5979
Insurance
UnitedHealth Group Technographics
UnitedHealth Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UnitedHealth Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400000 UnitedHealth Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UnitedHealth Group has purchased the following applications: FIS GETPAID for AR Automation in 2012, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2008, AppWorx Workload Automation for Business Process Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UnitedHealth Group is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , IFS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UnitedHealth Group revenues, which have grown to $400.28 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UnitedHealth Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UnitedHealth Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, UnitedHealth Group implemented FIS GETPAID as an AR Automation solution to centralize Optum receivables and collections workflows. The deployment collected and managed over 10,000 accounts for Optum’s clearinghouse ENS and operated alongside Sage ERP Accpac to review and manage customer receivables, establishing FIS GETPAID as the transactional hub for accounts receivable activities.
The implementation instrumented collections management capabilities, including account review workflows, payment plan negotiation processing, and account status tracking to support sustained engagement with hospitals, doctors, and third party billing companies. Configuration emphasized structured collections queues, documented payment arrangements, and workflow-driven case handling for outstanding receivables.
Integrations were explicit with Sage ERP Accpac for ledger and receivable data exchange and with Optum’s clearinghouse ENS for account feeds and reconciliation inputs. Operational scope focused on consolidation of Optum accounts receivables to a single collections team, with governance changes that formalized collections ownership and standardized negotiation and escalation processes across billing and revenue cycle functions.
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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ERP Financial | ERP Financial Management |
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2020 | 2021 |
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Expense Management | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2008 | 2009 |
In 2008 UnitedHealth Group implemented UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) to centralize Absence and Leave Management within its HR organization, establishing a formal absence management platform to manage leaves, eligibility, and supporting documentation. The project scope concentrated on HR functional requirements for time and attendance, accruals, and leave workflows, with business rules and non‑functional requirements gathered from HR stakeholders to drive configuration decisions.
Configuration work focused on leave of absence reasons, eligibility rules, required documentation, and calculated accruals, and included detailed pay rule and workrule development to align time calculations with payroll conditions. The implementation included configuring shift differentials, accruals, holiday schedules for union employees, wage profiles, paycode profiles, labor levels and labor level sets, schedule rules and adjustment rules, as well as Time Off Request, Calendar, Timecard Attestation, Attendance, Activities, and Advance Scheduler capabilities.
The technical footprint encompassed Kronos Workforce Core releases from v3.x through v8.x and related modules such as Navigator, Leave, Process Manager, Setup Data Manager, Advance Scheduler, and Org Maps and Jobs. Integrations and interfaces were explicitly developed, including ADP eTime interoperability and multiple Workforce Integration Manager interfaces, while Data Collection Manager and Workforce Device Manager were used to configure Kronos 4500 and 480 devices. The delivery team produced complex T-SQL artifacts, including stored procedures, triggers, functions, views and joins to support interfaces and reporting, and created testing workbooks and global UAT execution plans to validate Pay Rules, Person Import, Payroll Export, Punch Import/Export and Schedule Export scenarios.
Operational governance established production support and helpdesk coordination for WFC, WFA, Leave and Process Manager, assigning call tickets, prioritizing support activities and maintaining day to day operations for analytics, attendance, scheduling and pay issues. Administrative configuration and maintenance tasks included managing pay rule and workrule libraries, FAPs, Genies, Hyperfind queries, Scheduler Org Map and ongoing Kronos system administration and support activities to sustain absence and leave management processes.
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Absence and Leave Management | HCM |
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2025 | 2025 |
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BackGround Screening | HCM |
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2020 | 2020 |
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Benefits Administration | HCM |
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2019 | 2019 |
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Benefits Administration | HCM |
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2004 | 2005 |
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Benefits Administration | HCM |
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2011 | 2011 |
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Candidate Relationship Management | HCM |
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2015 | 2015 |
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Core HR | HCM |
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2019 | 2020 |
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Employee Experience | HCM |
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2016 | 2016 |
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Employee Experience | HCM |
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2017 | 2017 |
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Employee Recognition and Rewards Management | HCM |
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2018 | 2018 |
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HR Service Delivery | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2016 | 2016 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2010 | 2010 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2020 | 2022 |
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Time and Attendance | HCM |
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2008 | 2009 |
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Workforce Analytics | HCM |
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2008 | 2009 |
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Workforce Analytics | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2022 | 2022 |
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Workforce Scheduling | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, UnitedHealth Group deployed AppWorx Workload Automation as part of a Business Process Management initiative for a Minnesota-based Full Stack development project. The implementation of AppWorx Workload Automation was centered on enterprise job scheduling and workload orchestration to coordinate ETL jobs, API calls, and database procedures within the broader application stack.
AppWorx Workload Automation was configured to schedule and trigger ETL workflows built in Node.js, orchestrate calls to third party APIs, and execute Oracle database functions and stored procedures, providing centralized control of time and event driven jobs. The implementation linked automated scheduling to application-level processes developed with Angular 6 and Node.js, enabling orchestration of reusable microservices, logging microservices, and Swagger documented APIs.
Integrations were explicit and multilayered, AppWorx scheduled calls targeted Oracle via the oracledb module and third party APIs protected behind an Apigee gateway that handled authentication and authorization. The delivery pipeline tied job execution and application releases into GitLab source control and a Jenkins CI/CD pipeline that deployed to Azure App Services running Nginx, using SSH and rsync for releases. Operational telemetry and logging were integrated across Splunk and Azure Application Insights with OpenTelemetry customizations and alerting, while Terraform scripts and Azure resource modules were used to automate app service scaling, Traffic Manager and WAF configuration.
Operational governance aligned scheduling and development to Agile and JIRA processes, with TDD and BDD test automation using Cucumber, Mocha and Jasmine, and a GitLab merge request policy to control environments. Authentication flows used JWT and OAuth 2.0 for API protection, and the AppWorx scheduling layer was embedded into existing workflows to centralize execution of job streams across application modules. This configuration positioned AppWorx Workload Automation as the central Business Process Management engine coordinating ETL, API and database workloads within UnitedHealth Group's application ecosystem.
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Core Admin Processing System | ERP Services and Operations |
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2017 | 2017 |
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Core Admin Processing System | ERP Services and Operations |
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2013 | 2013 |
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Core Admin Processing System | ERP Services and Operations |
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2012 | 2013 |
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Core Admin Processing System | ERP Services and Operations |
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2018 | 2018 |
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Field Service Management | ERP Services and Operations |
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2018 | 2018 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Generative AI Platforms | AI Development |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Process Mining | Analytics and BI |
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2017 | 2017 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Blockchain Platform | Blockchain |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Event Management | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Content Management | Content Management |
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2019 | 2019 |
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Contract Lifecycle Management | Content Management |
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2015 | 2015 |
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Digital Asset Management | Content Management |
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2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2017 | 2017 |
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Warehouse Management | SCM |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2025 | 2025 |
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CRM | CRM |
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2018 | 2018 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2014 | 2014 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2022 | 2022 |
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EPM | EPM |
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2014 | 2014 |
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Financial Consolidation and Close | EPM |
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2012 | 2012 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2016 | 2017 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2010 | 2010 |
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Sourcing | Procurement |
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2012 | 2012 |
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Sourcing | Procurement |
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2020 | 2020 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2012 | 2012 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Migration | PaaS |
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2022 | 2023 |
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Extract, Transform, and Load (ETL) | PaaS |
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2023 | 2024 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2015 | 2015 |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Archive as a Service (AaaS) | IaaS |
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2023 | 2023 |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Data Warehouse Appliance | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2019 | 2019 |
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Database Management | IaaS |
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2023 | 2023 |
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Digital Workspace | IaaS |
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2019 | 2019 |
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Network Management and Monitoring | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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VPN | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at UnitedHealth Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by UnitedHealth Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UnitedHealth Group IT executives and key decision makers. This section highlights UnitedHealth Group's latest recorded technology evaluations, including Avaya Aura for Collaboration on 2025-03-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UnitedHealth Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD UnitedHealth Group Technographics
UnitedHealth Group is a Insurance organization based in United States,
with around 400000 employees and annual revenues of $400.28 billion.
UnitedHealth Group operates a diverse technology stack with applications such as
FIS GETPAID, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and AppWorx Workload Automation,
covering areas like AR Automation, Absence and Leave Management and Business Process Management.
UnitedHealth Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, UKG and Broadcom.
UnitedHealth Group recently adopted applications including
LeaveSource Entrust in 2025, LiveVox Contact Center Platform in 2025 and OpenAI GPT-4 in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UnitedHealth Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UnitedHealth Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UnitedHealth Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.