List of ORTEC Service Planning Customers
ORTEC
Houtsingel 5,
Zoetermeer, EA 2719,
Netherlands
Zoetermeer, EA 2719,
Netherlands
31 88 678-3265
Professional Services
1100
$160M
Since 2010, our global team of researchers has been studying ORTEC Service Planning customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ORTEC Service Planning for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ORTEC Service Planning for Field Service Management include: Eneco, a Netherlands based Utilities organisation with 3119 employees and revenues of $14.16 billion, Dekra NL, a Netherlands based Professional Services organisation with 29030 employees and revenues of $3.68 billion, Riool Reinigings Service RRS, a Netherlands based Professional Services organisation with 400 employees and revenues of $73.0 million, Qlip, a Netherlands based Consumer Packaged Goods organisation with 200 employees and revenues of $30.0 million, De Key, a Netherlands based Construction and Real Estate organisation with 200 employees and revenues of $22.0 million and many others.
Contact us if you need a completed and verified list of companies using ORTEC Service Planning, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ORTEC Service Planning customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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De Key | Construction and Real Estate | 200 | $22M | Netherlands | ORTEC | ORTEC Service Planning | Field Service Management | 2020 | n/a |
In 2020, De Key implemented ORTEC Service Planning, a Field Service Management application to automate scheduling of tenant repair and maintenance work. De Key manages 34,000 residential units around Amsterdam, receives roughly 150 repair requests per day through its call center, and operates approximately 100 technicians, which defined the operational scale and throughput requirements for ORTEC Service Planning.
ORTEC Service Planning was configured to enable intake personnel to book appointments directly into the work schedule at the best available time slot, removing the need for constant cross-departmental coordination. The implementation leveraged ORTEC’s routing algorithm to calculate efficient technician routes and cluster assignments, and the solution supported appointment time windows precise enough to provide tenants with specific arrival times rather than morning or afternoon blocks.
The deployment was integrated with De Key’s existing information system to synchronize intake data and work orders, and it was extended with a customer-facing web portal for self-service appointment booking. Technicians received a Personal Digital Assistant integration that provided real-time schedule visibility and allowed live updates from the field. De Key also runs ORTEC WALS alongside ORTEC Service Planning to feed scenario and maintenance planning insights into operational scheduling.
Operational scope encompassed the call center, intake assistants, planners, and field technicians, centralizing scheduling and field orchestration under the Field Service Management application. Process changes reduced the manual practice of printing individual repair requests and placing them on technicians’ mailboxes, and they reduced the frequency of planner intake meetings by shifting assignment decisions into the application workflow.
Outcomes reported by De Key included a 20% increase in completed work assignments, reduced travel time and mileage leading to cost savings, improved supervisor visibility into schedules, and higher customer satisfaction driven by more accurate arrival times. These results reflect tighter automation of scheduling, route optimization, and the deployment of customer and technician interfaces supported by ORTEC Service Planning.
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Dekra NL | Professional Services | 29030 | $3.7B | Netherlands | ORTEC | ORTEC Service Planning | Field Service Management | 2011 | n/a |
In 2011 Dekra NL implemented ORTEC Service Planning as its Field Service Management application, deploying the ORTEC Service Planning SaaS offering to program field interventions for its technicians in the Netherlands. The SaaS instance was put into operation from February and Dekra NL was the first company to deploy the ORTEC Service Planning SaaS release that ORTEC had launched in 2010, a factor noted during vendor selection and rollout timing.
The implementation focused on planning and scheduling capabilities common to Field Service Management, including technician dispatching, appointment scheduling, and route optimization to reduce travel time and inefficiency. ORTEC supported Dekra NL in building the business case for ORTEC Service Planning, and configuration work concentrated on mapping service territories, resource availability, and appointment windows to the application s scheduling engine.
Deployment architecture was SaaS hosted by ORTEC, selected in part to reduce total cost of ownership and to avoid heavy upfront capital investments, benefits cited by ORTEC and Dekra NL. Operational scope was explicitly national, covering Dekra NL technicians in the Netherlands and centralizing field intervention programming within the ORTEC Service Planning application rather than through local manual scheduling processes.
Governance and selection factors informed the rollout, with Dekra NL citing the application s unique features, positive prior experience within the Group s automotive branch, and an established working relationship with ORTEC as decisive. Dekra NL and ORTEC stated expected financial outcomes, with Dekra NL projecting immediate savings worth hundreds of thousands of euros and ORTEC highlighting reduced TCO as a SaaS advantage.
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Eneco | Utilities | 3119 | $14.2B | Netherlands | ORTEC | ORTEC Service Planning | Field Service Management | 2019 | n/a |
In 2019, Eneco implemented ORTEC Service Planning. The ORTEC Service Planning deployment, classified as Field Service Management, was introduced to address a high rate of missed appointments and to optimize workforce utilization across Eneco's field engineering operations.
The implementation embedded ORTEC's algorithmic scheduling and routing engines together with explicit operational roles, including an order manager who approves engineer assignments and a capacity manager who analyzes long term calendar capacity and suggests where additional customers can be invited for maintenance visits. Functional capabilities implemented include automated route optimization, capacity forecasting, and a proposed maintenance schedule that proactively manages annual maintenance contract obligations and refines itself over time.
Customer facing appointmenting was digitized by Mendix partner Clevr, which provided a self-service scheduling front end that feeds options with varying sustainability levels into ORTEC Service Planning. The integrated flow links customer self-scheduling to ORTEC's Field Service Management algorithms so that customer-chosen appointment windows are reconciled with route and capacity optimization, enabling better match rates between engineer arrivals and customer availability.
The move to data driven field service scheduling created a cultural shift, addressed through hands-on validation exercises and a biweekly working group that reviews algorithmic choices and continuous improvement opportunities. Outcomes explicitly reported include a reduced number of missed appointments, higher customer satisfaction and improved workforce utilization, with the scheduling department and engineering teams adopting the ORTEC Service Planning driven workflows as they expand the method into additional activities with the objective of consolidating control within a single My Eneco environment.
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Qlip | Consumer Packaged Goods | 200 | $30M | Netherlands | ORTEC | ORTEC Service Planning | Field Service Management | 2021 | n/a |
In 2021, Qlip implemented ORTEC Service Planning, deploying a Field Service Management application to formalize workforce and route planning for its consumer packaged goods operations. The initiative targeted planning employability of people and routes, with ORTEC Service Planning used to centralize schedule generation and to process customer data originating from Synergy and ORTEC sources.
Configuration work focused on core Field Service Management capabilities, including workforce scheduling, shift and capacity planning, and route optimization. ORTEC Service Planning was configured to enforce employability constraints and service time windows typical for CPG distribution, and to automate recurring planning cycles for day and week horizons.
Integrations were built to ingest customer master and service requirement records from Synergy, feeding address, timing and service constraints into ORTEC Service Planning for route build and assignment logic. Planning outputs were structured for operational handoff into Qlip field operations and customer service teams, supporting coordinated dispatch and execution workflows.
Governance and process changes established planning ownership with operations and workforce managers, introduced an operational planning cadence, and redefined scheduling workflows to use ORTEC Service Planning as the system of record. Training and role-based access controls were applied to align planners and supervisors to the new system and to maintain data quality from Synergy into ORTEC Service Planning.
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Riool Reinigings Service RRS | Professional Services | 400 | $73M | Netherlands | ORTEC | ORTEC Service Planning | Field Service Management | 2016 | n/a |
In 2016 Riool Reinigings Service RRS implemented ORTEC Service Planning as its Field Service Management platform to improve customer service and tighten appointment accuracy. The rollout paired ORTEC Service Planning with ORTEC Tactical Route Planning and a new mobile solution from Sigmax Mobile Solutions, targeting RRS operations across 11 locations and its nationwide technician and truck fleet.
The implementation configures ORTEC Service Planning for appointment windowing and automated scheduling of standard work orders, while ORTEC Tactical Route Planning optimizes recurring routes and frequencies for about 30 grease separator trucks. The Sigmax Mobile Solutions mobile application was deployed on PDAs used by technicians to register job start and completion times, consult full job history, print receipts for private customers, and submit completed work data to the back office at the push of a button.
ORTEC Service Planning was linked into RRSs existing back office system where orders are accepted and processed, enabling scheduled work to flow from the back office into the planner console and then directly to the field via the Sigmax mobile client. ORTEC TRP transfers optimized routes into ORTEC Service Planning for day of adjustments, creating a continuous chain from tactical route planning to operational dispatch.
Operational governance was reoriented so planners focus on exceptions and urgent cases, while standard orders are automatically planned and passed to technicians. Technicians receive immediate schedule changes on their PDAs and planners gain real time visibility of technician availability through start and completion registrations, supporting faster reallocation for urgent assignments. RRS unanimously chose ORTEC and Sigmax without a formal pre selection process, and planned the phased rollout with the planning and mobile solution scheduled after the summer and an internet based automatic planning project targeted for year end.
Expected benefits explicitly stated by RRS include clearer customer time agreements such as defined two hour windows, reduced driving time enabling more assignments to be completed, remote bulk PDA updates across locations, and faster compilation of client reports in the back office. ORTEC Service Planning, ORTEC Tactical Route Planning and Sigmax Mobile Solutions together form the deployed Field Service Management stack driving these operational changes.
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ORTEC Service Planning Coverage
ORTEC Service Planning is a Field Service Management solution from ORTEC.
Companies worldwide use ORTEC Service Planning, from small firms to large enterprises across 21+ industries.
Organizations such as Eneco, Dekra NL, Riool Reinigings Service RRS, Qlip and De Key are recorded users of
ORTEC Service Planning for Field Service Management.
Companies using ORTEC Service Planning are most concentrated in Utilities, Professional Services and Consumer Packaged Goods, with adoption spanning over 21 industries.
Companies using ORTEC Service Planning are most concentrated in Netherlands, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ORTEC Service Planning across Americas, EMEA, and APAC.
Companies using ORTEC Service Planning range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 20%.
Customers of ORTEC Service Planning include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ORTEC Service Planning customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.