Citibank
388 Greenwich Street,
New York, 10013, NY,
United States
New York, 10013, NY,
United States
1 212-559-1000
Banking and Financial Services
Citibank Technographics
Citibank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Citibank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 226000 Citibank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Citibank has purchased the following applications: Exela Lockbox for AR Automation in 2016, Sterling Background Check for BackGround Screening in 2017, AppWorx Workload Automation for Business Process Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Citibank is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Citibank revenues, which have grown to $81.09 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Citibank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Citibank Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2016 | 2016 |
In 2016, Citibank deployed Exela Technologies Exela Lockbox under the AR Automation category to centralize remittance processing and electronic explanation of benefits handling within accounts receivable. The deployment targeted high volume payment flows and remittance file processing as core AR Automation use cases for Citi Bank receivables operations.
The Exela Lockbox implementation encompassed remittance ingestion and parsing, EDI 835 and 837 EOB generation, exception routing and reconciliation, and reporting and audit trail capabilities consistent with AR Automation functional patterns. Customization and product configuration work referenced in project records used a Microsoft stack including .Net and C#, SQL Server, IIS, HTML and Bootstrap, indicating a Windows application hosting and database architecture with web front end components.
Integrations focused on consuming bank remittance feeds and producing standardized electronic EOBs for downstream posting and client reconciliation workflows, aligning Exela Lockbox with Citi Bank payment acceptance and posting processes. Operational coverage included coordination between on shore Exela managers and offshore development teams in Chennai, India, to support deployment, testing, and ongoing technical troubleshooting for Citibank accounts receivable teams.
Project governance for the Exela Lockbox rollout followed formal project plans, with defined scope, stakeholder and risk management, escalation to upper management, and coordinated resource allocation across on shore and offshore teams. Product training and post go live support were provided as part of the implementation, with technical project managers and senior engineers responsible for solution design, configuration changes and operational handover.
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ERP Financial | ERP Financial Management |
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2010 | 2010 |
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ERP Financial | ERP Financial Management |
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2020 | 2021 |
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Expense Management | ERP Financial Management |
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2012 | 2012 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, Citibank implemented Sterling Background Check. The Sterling Background Check deployment was executed as a BackGround Screening capability to support Talent Acquisition, recruitment, assessment and onboarding workflows within Citibank’s HR and recruiting functions.
The implementation included custom inbound and outbound integration modules to transfer job applicant records and to post background check and assessment results back into the recruiting system. Sterling Background Check was configured to receive and return status and result payloads, while assessment result integrations were built to update SuccessFactors Recruiting Management via the Assessment Report API. Data mapping artifacts and integration requirement documents were developed for each interface to standardize payload transformation and error handling.
DELL Boomi served as the central integration platform, orchestrating API driven exchanges between SuccessFactors RCM, SuccessFactors Onboarding, People Answers assessment services, Sterling BGC, SAP ERP HCM and SAP PI. The integration architecture used SuccessFactors APIs including Job Application, Job Requisition and Assessment Report API to drive record synchronization, and Boomi process shapes and connectors to manage workflow orchestration and message routing across systems.
Governance and operationalization included coordination with SuccessFactors functional consultants and Citibank functional teams, development of detailed data mapping and integration requirement documents, and participation in cutover activities and hyper care. Operational coverage centered on recruiting, assessment, background screening and downstream HCM record updates, with deployment practices emphasizing documented mappings, integration validation with People Answers and Sterling teams, and post cutover support.
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Benefits Administration | HCM |
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2004 | 2004 |
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Candidate Relationship Management | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Video Interviewing | HCM |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Citibank implemented AppWorx Workload Automation within its Business Process Management estate. The deployment centralized job scheduling and workload orchestration used to trigger calls to third party APIs and execute Oracle database procedures from the bank's full stack application stack.
AppWorx Workload Automation was configured to schedule and monitor batch ETL flows developed in Node.js using OAuth 2.0, and to coordinate microservice workflows built on Spring Boot and Express. The implementation supported functional capabilities including job scheduling, dependency orchestration, retry and error handling for database stored procedure calls, and timed API integrations that were invoked from application code.
Integrations surfaced in the implementation included Oracle Database for CRUD and PL/SQL package execution, Apigee gateway for authentication and static content caching, Jenkins-driven CI CD pipelines to promote jobs and artifacts to Azure App Service, and Splunk plus Azure Application Insights for telemetry and alerting. Terraform scripts and Azure resource modules were used to automate App Service scaling and network configuration, with Nginx reverse proxying retained for traffic routing.
Operational governance was enforced through Agile processes with JIRA for task and defect management, GitLab merge request policies for version control, and test driven practices using Cucumber and Mocha to validate scheduled job behaviors before deployment. The implementation also embedded a custom logging microservice that recorded file actions such as Approve, Cancel, and Export into Oracle to support auditability and operational troubleshooting.
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Core Banking | ERP Services and Operations |
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2018 | 2018 |
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Core Banking | ERP Services and Operations |
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2000 | 2000 |
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Core Banking | ERP Services and Operations |
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2023 | 2023 |
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Field Service Management | ERP Services and Operations |
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2018 | 2019 |
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Legal Practice Management | ERP Services and Operations |
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2015 | 2015 |
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Loan Management | ERP Services and Operations |
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2020 | 2020 |
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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Travel Management | ERP Services and Operations |
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2012 | 2012 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2023 | 2023 |
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Generative AI Platforms | AI Development |
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2024 | 2024 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2011 | 2011 |
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Chatbots and Conversational AI | AI-Powered Application |
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2023 | 2023 |
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Natural Language Processing | AI-Powered Application |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2006 | 2006 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Analytics and BI | Analytics and BI |
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2024 | 2025 |
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Process Mining | Analytics and BI |
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2019 | 2019 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2017 | 2017 |
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2013 | 2013 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Review Management | eCommerce |
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2018 | 2018 |
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CRM
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2017 | 2017 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Investment Research and Market Intelligence | Investment Management |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2013 | 2013 |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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FX and Currency Management | TRM |
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2020 | 2020 |
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Risk Management | TRM |
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2020 | 2020 |
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Risk Management | TRM |
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2025 | 2026 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2000 | 2000 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2013 | 2013 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Backup as a Service (BaaS) | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Citibank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Citibank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Citibank IT executives and key decision makers. This section highlights Citibank's latest recorded technology evaluations, including Nokia Service Management Platform for Customer Experience on 2026-03-17, Finastra Global Payplus for Payment Processing on 2026-02-19, and Oracle Flexcube for Core Banking on 2026-01-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Citibank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Citibank Technographics
Citibank is a Banking and Financial Services organization based in United States,
with around 226000 employees and annual revenues of $81.09 billion.
Citibank operates a diverse technology stack with applications such as
Exela Lockbox, Sterling Background Check and AppWorx Workload Automation,
covering areas like AR Automation, BackGround Screening and Business Process Management.
Citibank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Sterling Talent Solutions and Broadcom.
Citibank recently adopted applications including
Pega Customer Decision Hub in 2025, BlackRock Aladdin Risk Analytics in 2025 and Google Cloud Vertex AI in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Citibank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Citibank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Citibank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.