Comcast NBCUniversal
1701 JFK Boulevard,
Philadelphia, 19103, PA,
United States
Philadelphia, 19103, PA,
United States
1 215-583-8078
Communications
Comcast NBCUniversal Technographics
Comcast NBCUniversal Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Comcast NBCUniversal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 190000 Comcast NBCUniversal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Comcast NBCUniversal has purchased the following applications: Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2019, Adobe Connect for Audio Video and Web Conferencing in 2018, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Comcast NBCUniversal is running and its propensity to invest more and deepen its relationship with Oracle , Adobe Systems , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Comcast NBCUniversal revenues, which have grown to $108.94 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Comcast NBCUniversal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Comcast NBCUniversal Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2019 | 2020 |
In 2019, Comcast NBCUniversal implemented Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management. The program targeted Comcast NBCUniversal field operations to modernize appointment orchestration and technician dispatch across its service delivery organization.
Configuration emphasized core Field Service Management capabilities, including dynamic scheduling and dispatch, ETA prediction and arrival management, optimized routing, work order lifecycle orchestration, and mobile technician enablement. Oracle Field Service Cloud was configured with skills based scheduling and resource profiles to enforce service windows and SLA awareness, and to support real time event handling and appointment tracking.
The deployment followed a cloud SaaS architecture, positioning Oracle Field Service Cloud as an enterprise service layer to support distributed field teams and mobile clients. Operational scope concentrated on service delivery and field operations functions, with role based access, mobile application provisioning, and configuration management to align technician and dispatch workflows.
Governance focused on centralized workflow rules, appointment SLA governance, and staged configuration control to align dispatch policies with operational requirements. Training and phased adoption activities were used to align dispatch, scheduling, and customer service stakeholders to the new Field Service Management processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Comcast NBCUniversal deployed Adobe Connect as part of its Audio Video and Web Conferencing capability, and is using Adobe Connect on their website to provide browser-accessible meeting and webinar sessions. The implementation is surfaced through Comcast NBCUniversal web properties to deliver scheduled and on-demand conferencing to web users.
Adobe Connect implementations typically include real-time audio and video, screen and application sharing, persistent meeting rooms, registration and attendee management, and content publishing, features that align with the Audio Video and Web Conferencing category. Comcast NBCUniversal Adobe Connect Audio Video and Web Conferencing supports customer engagement and internal collaboration workflows, and governance for this class of deployment is normally organized around centralized meeting templates, content controls and web access policies to manage published sessions on the corporate site.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Comcast NBCUniversal deployed DocuSign eSignature on its website. The implementation targets Digital Signing for customer facing agreement and consent workflows on the Comcast NBCUniversal web presence.
DocuSign eSignature was configured to deliver embedded electronic signature capture, template based envelope management, multi factor authentication options, and audit trail capabilities typical of Digital Signing platforms. The setup emphasizes reusable templates and automated signing sequences to support public web flows and reduce manual handoffs in online agreement processing.
Deployment architecture centers on embedding DocuSign eSignature into web application flows to orchestrate signature envelopes, manage signer authentication, and provide status reporting back to the site. Operational governance is exercised through DocuSign administrative controls and site product owners who manage templates, access controls, and compliance oriented audit records for web executed agreements.
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Web Content Management | Content Management |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Comcast NBCUniversal
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Comcast NBCUniversal Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Comcast NBCUniversal Technographics
Comcast NBCUniversal is a Communications organization based in United States,
with around 190000 employees and annual revenues of $108.94 billion.
Comcast NBCUniversal operates a diverse technology stack with applications such as
Oracle Field Service Cloud (ex TOA ETAdirect), Adobe Connect and DocuSign eSignature,
covering areas like Field Service Management, Audio Video and Web Conferencing and Digital Signing.
Comcast NBCUniversal has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Adobe Systems and DocuSign.
Comcast NBCUniversal recently adopted applications including
DocuSign eSignature in 2021, Salesforce Sales Cloud in 2021 and TeamViewer in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Comcast NBCUniversal’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Comcast NBCUniversal’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Comcast NBCUniversal technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.