List of ServiceNow Field Service Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, CA, 95054,
United States
Santa Clara, CA, 95054,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Field Service Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Field Service Management for Field Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Field Service Management for Field Service Management include: Cencora (formerly AmerisourceBergen), a United States based Distribution organisation with 47000 employees and revenues of $321.33 billion, Ahold Delhaize, a Netherlands based Retail organisation with 390000 employees and revenues of $120.90 billion, Carrefour, a France based Retail organisation with 234750 employees and revenues of $101.16 billion, Bell, a Canada based Communications organisation with 40390 employees and revenues of $24.41 billion, Xerox, a United States based Professional Services organisation with 22900 employees and revenues of $7.02 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Field Service Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Field Service Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
AGFA HealthCare | Professional Services | 4819 | $1.2B | Belgium | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2016 | n/a |
In 2016, AGFA HealthCare implemented ServiceNow Field Service Management to centralize Field Service Management workflows and contract administration. The deployment emphasized Contract Management, Field Service operations, and Configuration Management as core functional areas, with project leadership based in Mortsel beginning in January 2016 and continuing under the same program oversight.
ServiceNow Field Service Management was configured to support contract entitlements, work order lifecycle orchestration, scheduling and dispatch for field teams, and configuration item tracking tied to configuration management processes. Configurations included role based access for technicians and contract administrators, work order templates, and service level alignment to contract terms, reflecting typical Field Service Management capabilities for orchestration and operational control.
Rollout followed a project managed, phased approach across field operations and contract management groups, establishing centralized administration in ServiceNow and standardized workflows for service requests, dispatch, and configuration governance. Governance concentrated on aligning work order processes to contract entitlements and configuration records, enabling consolidated operational oversight of field service and contract functions.
|
 |
Ahold Delhaize | Retail | 390000 | $120.9B | Netherlands | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2021 | KPMG Nederland |
In 2021, Ahold Delhaize deployed ServiceNow Field Service Management as part of an enterprise consolidation of its ServiceNow footprint, with implementation and advisory services delivered by KPMG Nederland. The work centralized Field Service Management within a broader enterprise services management platform to deliver consistent employee-facing service workflows across HR, IT, Supply Chain, and field services, using the ServiceNow Field Service Management application and extensions of the ServiceNow platform.
KPMG Nederland helped shape the target ServiceNow environment and configured an enterprise service portal and mobile access via the ServiceNow mobile app, while extending IT Service Management, IT Asset Management, and IT Operations Management capabilities. The deployment emphasized product portfolio management and low-code application development practices, and incorporated standard Field Service Management functional workflows such as work order orchestration, technician scheduling and dispatch, and mobile task execution to support frontline store and distribution center operations.
Delivery was executed across 14 concurrent workstreams to address the shared-services transformation, aligning HR, IT, Supply Chain, and field services support functions and enabling vendor and employee self-service. The implementation integrated ServiceNow-driven HR, IT and supply chain support capabilities into a single enterprise portal and mobile experience, with the mobile applications made available through Apple and Android storefronts to support frontline accessibility.
Governance and operating model changes were introduced through agile workshopping, story-driven sprints, and product portfolio governance to sustain ongoing low-code development and service management. Explicit outcomes reported by the advisory client story include a single scalable ServiceNow platform for HR and IT services delivery, new self-service functionality for HR, IT, Supply Chain and field services, a consistent consumer-grade user experience delivered for 200,000 employees via the enterprise portal, and the ability to complete virtual onboarding and COVID-19 related updates through the portal and mobile applications.
|
 |
American Seafoods | Consumer Packaged Goods | 1400 | $550M | United States | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2024 | HandCloud |
In 2024, American Seafoods deployed ServiceNow Field Service Management to extend its existing ServiceNow IT Service Management and IT Asset Management footprint and to centralize onshore and offshore operational workflows. The ServiceNow Field Service Management implementation targets crew rotation and vessel turnaround processes across the company’s seven processing vessels and supporting onshore teams, treating crew members as the field force and aligning trip planning with operational schedules and resource constraints.
The implementation configures ServiceNow Field Service Management work orders and work order tasks to model each vessel trip and crew rotation, and leverages a ServiceNow portal and service catalog to provide self-service for routine IT support for both onboard crews and shore staff. Functional modules include incident management driven by the ITSM workflow, IT asset lifecycle tracking from ITAM with visibility surfaced in the ServiceNow CMDB, and FSM scheduling and work orchestration capabilities configured to support season-level planning, budgeting, and resourcing for each trip.
Architecturally the solution consolidates data on the ServiceNow platform, using ServiceNow’s integration tools to synchronize personnel records with the company HR system so that crew assignments and employment details are available in a single secure location. FSM updates can be entered in real time by onshore HR teams or by the Purser or Mate onboard, and data is consolidated in the ServiceNow CMDB to provide unified visibility for vessel managers and IT support teams. HandCloud served as the implementation partner, delivering FSM configuration and demonstrating how FSM maps to American Seafoods’ operational workflows.
Governance and process reengineering accompanied the rollout, with FSM used to formalize collaborative workflows between vessel managers, purser roles, HR, and shore-based operations teams. Crew changes and role assignments are now managed as system-driven events in FSM, supporting compliance reporting needs and enabling simultaneous access to records for the US Coast Guard and internal stakeholders. The project emphasized operational controls, single data model governance, and the extension of asset management practices toward operational technologies.
Explicit outcomes reported include improved visibility and control of distributed IT hardware through ITAM and the CMDB, 24/7 information sharing between onshore and offshore teams, and a reduction in crew update turnaround time from 24 to 48 hours down to minutes for updates made through FSM. The company is also exploring ServiceNow built-in generative AI capabilities to derive further operational insights and to support future sustainability and performance initiatives.
|
 |
AVEX NL | Professional Services | 350 | $45M | Netherlands | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2024 | n/a |
In 2024 AVEX NL implemented ServiceNow Field Service Management as part of a broader ServiceNow deployment that also incorporated ServiceNow Customer Service Management to centralize customer interactions and case visibility. The implementation established a unified service portal where customers submit tickets, receive immediate feedback, and track the actions AVEX takes to resolve requests, incidents, or change tickets, aligning the deployment with the Field Service Management category.
The implementation configured functional modules for case intake, automated notifications, quote request workflows, and mobile field operations, and extended platform self-service by enabling customers to request quotes that are routed into the sales desk workflow and issued within the portal. Users built dashboards and reports on the Now Platform to provide service employees operational control, while administrators configured toggles for automated notification preferences to balance automated communications and manual oversight.
Operational coverage spans customer service agents, the sales desk, and field technicians, with technicians using the ServiceNow mobile FSM app to view daily assignments, locations, and task details. The solution orchestrates an end to end workflow from quote request through installation, and centralizes all communication threads in the portal so customers have a single source of truth for case progress.
Governance and process restructuring focused on centralizing communication to eliminate black holes between customers and service teams, formalizing ticket lifecycle steps, and empowering employees with platform-driven dashboards and reporting. Outcomes explicitly cited include improved customer and service employee experience, faster clarity of communication, and enhanced transparency for customers tracking work through the portal, with AVEX positioned to further extend value on the Now Platform.
|
 |
Bell | Communications | 40390 | $24.4B | Canada | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2022 | Ateko Bell Canada |
In 2022, Bell implemented ServiceNow Field Service Management as a core component of its Field Service Management strategy to centralize and modernize nationwide telecom service operations. The deployment is part of a broader adoption of the ServiceNow AI Platform and spans field service orchestration, customer portals, and order management to support both consumer and enterprise product lines.
The implementation includes a dedicated portal for field engineers and a CRM portal servicing 22 million customers, and consolidates 26 distinct applications onto a single ServiceNow platform. ServiceNow Field Service Management was configured to provide a consistent record of every service interaction, machine learning predicted job duration, AI driven coaching, Virtual Repair capabilities, and centralized dispatch orchestration to optimize routes and scheduling for technicians.
Architecturally the program unifies data and operational flows across thousands of data silos, with Service Bridge and the Telecommunications Service Management product used to accelerate delivery and interoperate with enterprise customer clouds and the AWS marketplace. Integration patterns emphasize native ServiceNow connectors and platform centric APIs to streamline sales and order management workflows, and to enable orchestration between central management and distributed field crews operating 24 7.
Governance and rollout were organized through a center of excellence model led in partnership with Ateko Bell Canada, combining vertical specialists and platform owners to govern configurations, agentic AI capabilities, and staged rollout of portals and automation. Process changes focused on standardizing escalation paths, automating dispatch related tasks, and democratizing IT capabilities for business stakeholders to enable rapid MVP cycles and product launches.
Explicit outcomes and operational metrics reported include a targeted 90 percent reduction in dispatch related actions, optimization of more than two million jobs through ML predicted durations, AI driven coaching supporting 180,000 calls, management of over 500,000 customers with AI powered Virtual Repair, deflection of approximately 3 million customer support calls annually, and annual savings exceeding one million dollars on in house support calls through technician self serve chatbot usage.
|
 |
|
Leisure and Hospitality | 500 | $91M | Australia | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2022 | n/a |
|
|
|
|
Retail | 234750 | $101.2B | France | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2022 | n/a |
|
|
|
|
Distribution | 47000 | $321.3B | United States | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2021 | n/a |
|
|
|
|
Communications | 1500 | $4.3B | United States | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2019 | n/a |
|
|
|
|
Education | 2298 | $477M | Australia | ServiceNow | ServiceNow Field Service Management | Field Service Management | 2022 | Enable Professional Services |
|
Showing 1 to 10 of 24 entries
Buyer Intent: Companies Evaluating ServiceNow Field Service Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Field Service Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Field Service Management for Field Service Management include:
- University of Wollongong (UOW), a Australia based Education organization with 2444 Employees
- Gidr Ai, a United States based Professional Services company with 120 Employees
- Uber, a United States based Transportation organization with 31100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
 |
University of Wollongong (UOW) | Education | 2444 | $608M | Australia | 2026-09-01 |
|
Gidr Ai | Professional Services | 120 | $16M | United States | 2026-06-17 |
 |
Uber | Transportation | 31100 | $44.0B | United States | 2026-03-24 |
|
|
Professional Services | 24000 | $12.4B | United States | 2026-02-03 |
|
|
Professional Services | 15 | $2M | United States | 2026-01-26 |
|
|
Professional Services | 800 | $20M | India | 2026-01-06 |
|
|
Distribution | 1000 | $114M | United States | 2025-12-28 |
|
|
Banking and Financial Services | 10 | $1M | United States | 2025-11-13 |
|
|
Non Profit | 600 | $130M | Canada | 2025-09-06 |
FAQ - APPS RUN THE WORLD ServiceNow Field Service Management Coverage
ServiceNow Field Service Management is a Field Service Management solution from ServiceNow.
Companies worldwide use ServiceNow Field Service Management, from small firms to large enterprises across 21+ industries.
Organizations such as Cencora (formerly AmerisourceBergen), Ahold Delhaize, Carrefour, Bell and Xerox are recorded users of
ServiceNow Field Service Management for Field Service Management.
Companies using ServiceNow Field Service Management are most concentrated in Distribution, Retail and Communications, with adoption spanning over 21 industries.
Companies using ServiceNow Field Service Management are most concentrated in United States, Netherlands and France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Field Service Management across Americas, EMEA, and APAC.
Companies using ServiceNow Field Service Management range from small businesses with 0-100 employees - 4.17%, to mid-sized firms with 101-1,000 employees - 29.17%, large organizations with 1,001-10,000 employees - 45.83%, and global enterprises with 10,000+ employees - 20.83%.
Customers of ServiceNow Field Service Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Field Service Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Field Service Management.