Amazon
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Amazon Technographics
Amazon Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amazon and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1578000 Amazon employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amazon has purchased the following applications: SAP S/4 HANA for ERP Financial in 2023, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2014, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amazon is running and its propensity to invest more and deepen its relationship with SAP , Amazon Web Services (AWS) , Stripe or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amazon revenues, which have grown to $637.96 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amazon intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amazon Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2023 | 2024 |
In 2023, Amazon deployed SAP S/4 HANA as the ERP Financial system for Project Kuiper. The implementation targeted Amazon Kuiper Manufacturing Enterprises LLC to provide enterprise applications needed to design, build, and operate the program's business services, and it was scoped to own and operate core ERP systems critical to Project Kuiper. The SAP S/4 HANA deployment was organized to run end to end business processes supporting manufacturing related finance and program accounting while coordinating feature definition and requirements with Amazon Corporate systems. Integration with Amazon Corporate systems was an explicit part of the program scope and required cross organizational coordination.
Configuration and functional design concentrated on SAP S/4 HANA financial modules, including general ledger, accounts receivable, accounts payable, asset management, project system, cost center accounting, product cost controlling, profitability analysis, and profit center accounting. The implementation included mapping for compliance with Cost Accounting Standards and prioritized transactional finance, project accounting, and cost controlling workflows. The program emphasized technical and functional orchestration, with responsibilities to define and prioritize SAP product features and manage feature delivery with engineering teams.
Technical validation and operational readiness were driven through proof of concepts to validate proposed solutions, followed by unit testing, system integration testing, user acceptance testing, and user training to operationalize SAP S/4 HANA. The role profile signals close collaboration between software development and SAP teams to build required features and to document and manage cross system dependencies. Integration workstreams explicitly referenced Amazon Corporate systems as the primary external integration boundary for financial and operational data flows.
Governance for the SAP S/4 HANA rollout used product management disciplines, including defining vision, goals, tenets, monthly business reviews, and established escalation channels to maintain delivery momentum. Program management responsibilities included scope, schedule, budget, quality, risk and critical path management while driving consensus among cross functional stakeholders. The implementation narrative highlights centralized stewardship of ERP Financial processes within Project Kuiper, staged testing and training, and structured change control through product feature prioritization and stakeholder reviews.
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Expense Management | ERP Financial Management |
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2017 | 2017 |
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Tax Management | ERP Financial Management |
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2018 | 2018 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2014 | 2014 |
In 2014, Amazon deployed UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) to support Absence and Leave Management for its HR, timekeeping, and payroll functions across the enterprise workforce. The UKG Workforce Central Absence Manager implementation was positioned to centralize absence tracking and integrate absence procedures into existing time and attendance operations for Amazon.
Implementation work included configuration of web servers and application servers for the Kronos environment, installation and balancing of clock communication servers, and provisioning of Kronos terminals and Data Collection Manager components. Functional modules implemented and configured included Timekeeper, Leave, Attendance, Scheduler (Basic and Advanced Scheduler), Workforce Scheduling and Forecasting components, Analytics, and HR/Payroll related modules, with explicit configuration of pay rules, work rules, holiday schedules, schedule groups, pay code distributions, break handling, accrual profiles, security profiles, and labor level sets.
The deployment incorporated Workforce Integration Manager and Connect components to maintain the flow of data between Workforce Device Manager and Workforce Central, and to support data movement into HR and payroll processes. Maintaining clock-to-system synchronization, monitoring clock activity, and managing the flow of device data were part of the operational integration responsibilities.
Governance and operationalization activities included preparation of requirement documents for Workforce Timekeeper configuration, authoring and editing test procedures used for upgrades across modules such as HR/Payroll, Timekeeper, Leave, Attendance, WDM, WIM, Scheduler, and Analytics, and providing subject matter expertise and application support. Configuration work emphasized automated alerts, attendance rule setups, and ongoing administration of pay rule and security profile changes to align system behavior with Amazon business policies.
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Absence and Leave Management | HCM |
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2019 | 2019 |
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Applicant Tracking System | HCM |
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2008 | 2009 |
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BackGround Screening | HCM |
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2019 | 2019 |
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BackGround Screening | HCM |
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2020 | 2020 |
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BackGround Screening | HCM |
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2020 | 2020 |
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Benefits Administration | HCM |
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2012 | 2012 |
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Benefits Administration | HCM |
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2019 | 2019 |
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Benefits Administration | HCM |
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2024 | 2024 |
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Candidate Relationship Management | HCM |
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2018 | 2018 |
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Compensation Management | HCM |
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2012 | 2012 |
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Core HR | HCM |
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2012 | 2012 |
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Employee Engagement | HCM |
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2018 | 2018 |
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Employee Engagement | HCM |
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2016 | 2016 |
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Employee Experience | HCM |
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2018 | 2018 |
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Employee Experience | HCM |
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2016 | 2016 |
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Environment, Health and Safety (EHS) | HCM |
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2023 | 2023 |
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HR Compliance | HCM |
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2022 | 2022 |
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HR Service Delivery | HCM |
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2015 | 2015 |
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Learning and Development | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2022 | 2022 |
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Onboarding | HCM |
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2012 | 2012 |
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Onboarding | HCM |
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2022 | 2023 |
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Payroll | HCM |
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2012 | 2012 |
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Performance and Goal Management | HCM |
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2012 | 2012 |
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Performance and Goal Management | HCM |
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2015 | 2015 |
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Recruiting Chatbot | HCM |
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2019 | 2019 |
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Succession and Leadership Planning | HCM |
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2017 | 2017 |
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Talent Assessment | HCM |
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2018 | 2018 |
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Talent Assessment, Skills Intelligence | HCM |
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2021 | 2021 |
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Talent Sourcing | HCM |
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2018 | 2018 |
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Talent Sourcing | HCM |
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2025 | 2025 |
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Talent Sourcing | HCM |
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2012 | 2012 |
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Time and Attendance | HCM |
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2014 | 2014 |
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Time Clock (Hardware) | HCM |
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2020 | 2020 |
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Time Clock (Hardware) | HCM |
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2018 | 2018 |
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Video Interviewing | HCM |
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2021 | 2021 |
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Workforce Analytics | HCM |
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2014 | 2014 |
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Workforce Management | HCM |
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2014 | 2014 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Amazon implemented Salesforce Field Service (ex ClickSoftware) as its Field Service Management platform. The deployment emphasized core field service capabilities including scheduling and dispatch, mobile workforce enablement, work order and service appointment management, and parts and inventory tracking. Salesforce Field Service (ex ClickSoftware) was configured to align with enterprise service operations and to integrate with Service Cloud case workflows.
Configuration and customization extended to Salesforce Communities and integrations with ExactTarget, Apttus CPQ, and Commerce Cloud, reflecting documented experience with those platforms. Custom Communities work supported technician and customer self-service interfaces and tailored access to field schedules and service histories. Apttus CPQ workstreams were used to synchronize quote to service order handoffs while ExactTarget integrations supported customer and technician communications.
Operational scope focused on field operations and customer service functions, with deployment activities oriented to business readiness and staged end user enablement across service teams. The program included change management and business readiness activities to deploy Service Cloud, Field Service Lightning and Communities to end users, and established configuration governance for service process changes. Governance practices emphasized release control within the Salesforce platform and alignment of work order lifecycles to standard service workflows.
Architecturally the solution was provisioned on the Salesforce platform, using Service Cloud as the case and workflow backbone and leveraging Commerce Cloud touchpoints for commerce to service continuity. Integrations with ExactTarget and Apttus CPQ provided synchronization of communications and transactional handoffs to preserve end to end service orchestration. This implementation positions Salesforce Field Service (ex ClickSoftware) as an integrated Field Service Management capability within Amazon service operations.
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Membership Management | ERP Services and Operations |
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2023 | 2023 |
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Professional Services Automation | ERP Services and Operations |
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2016 | 2016 |
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Travel Management | ERP Services and Operations |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2013 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2023 | 2023 |
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Data Warehouse | Analytics and BI |
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2017 | 2017 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Blockchain Platform | Blockchain |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Event Management | Collaboration |
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2019 | 2019 |
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Online Meeting Scheduling | Collaboration |
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2020 | 2020 |
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Online Meeting Scheduling | Collaboration |
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2017 | 2017 |
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PBX, VoiP and Phone Systems | Collaboration |
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2006 | 2006 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Survey and Questionnaire | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Content Management | Content Management |
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2019 | 2019 |
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Content Management | Content Management |
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2016 | 2016 |
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Contract Lifecycle Management | Content Management |
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2017 | 2017 |
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Digital Signage | Content Management |
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2022 | 2022 |
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Digital Signing | Content Management |
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2025 | 2025 |
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Document Management | Content Management |
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2016 | 2016 |
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Web Content Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2011 | 2011 |
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eCommerce | eCommerce |
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2017 | 2017 |
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Product Information Management | eCommerce |
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2016 | 2016 |
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Shipping Management | eCommerce |
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2014 | 2014 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2005 | 2006 |
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Real-Time Transportation Visibility | SCM |
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2017 | 2017 |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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Supply Chain Management | SCM |
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2014 | 2014 |
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Supply Chain Management | SCM |
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2012 | 2013 |
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Transportation Management | SCM |
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2016 | 2016 |
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Warehouse Management | SCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2019 | 2019 |
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Campaign Management | CRM |
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2017 | 2017 |
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Customer Engagement, Customer Experience | CRM |
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2018 | 2018 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Lead Generation | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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Trade Promotion Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2015 | 2015 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2017 | 2017 |
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Procurement | Procurement |
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2013 | 2014 |
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Sourcing | Procurement |
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2013 | 2014 |
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Sourcing | Procurement |
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2013 | 2013 |
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Supplier Relationship Management | Procurement |
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2017 | 2017 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Configure Price Quote (CPQ) | SPM |
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2017 | 2017 |
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Incentive Compensation Management | SPM |
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2018 | 2018 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2025 | 2026 |
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Treasury Management | TRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2024 | 2024 |
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Apps Development | PaaS |
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2020 | 2021 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2012 | 2012 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2004 | 2004 |
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Database Management | IaaS |
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1995 | 1995 |
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Database Management, Open-Source Database | IaaS |
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2013 | 2013 |
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Domain Name System (DNS) | IaaS |
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2008 | 2008 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2015 | 2015 |
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VPN | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Amazon
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Amazon Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amazon IT executives and key decision makers. This section highlights Amazon's latest recorded technology evaluations, including HireRight Employment Background Checks for BackGround Screening on 2026-02-05 and Coupa Procurement for Procurement on 2025-01-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amazon digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Amazon Technographics
Amazon is a Retail organization based in United States,
with around 1578000 employees and annual revenues of $637.96 billion.
Amazon operates a diverse technology stack with applications such as
SAP S/4 HANA, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Absence and Leave Management and Field Service Management.
Amazon has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, UKG and Salesforce.
Amazon recently adopted applications including
Jobrapido in 2025, Revel Digital in 2025 and BlackRock Aladdin Risk Analytics in 2025,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amazon’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amazon’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amazon technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.