Carrefour
Carrefour Technographics
Carrefour Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Carrefour and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 234750 Carrefour employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Carrefour has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Sopra HR 4YOU (ex HR Access) for Core HR in 2015, Finastra Misys FusionBanking Corporate Channels for Digital Banking in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Carrefour is running and its propensity to invest more and deepen its relationship with SAP , Sopra HR Software , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Carrefour revenues, which have grown to $101.16 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Carrefour intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Carrefour Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Oracle PeopleSoft ERP | SAP S/4 HANA | ERP Financial | ERP Financial Management | Capgemini | 2020 | 2020 |
In 2020, Carrefour implemented SAP S/4 HANA as its ERP Financial system, replacing Oracle PeopleSoft ERP and engaging Capgemini as the systems integrator. The deployment centered on a corporate SAP S/4 HANA footprint with a competence center model headquartered in Massy, Île-de-France, providing centralized run and maintenance oversight for France and group level operations.
The SAP S/4 HANA implementation included core FI CO financial components and MM SD modules, supported by SAP Basis and ABAP development expertise. SAP S/4 HANA was configured to support financial close and general ledger processing, procure to pay workflows, and order to cash and sales distribution capabilities, with an explicit implementation of archiving on the SAP platform to manage data retention.
Operationally Carrefour established a SAP competence center and a third party maintenance arrangement known as TMA, with responsibility for the SAP run, evolution management, and adherence to service level agreements across France and the wider group. The program included a change of service provider for the SAP TMA, which required governance of provider transition, onboarding of support teams, and continuity planning for application support and enhancements.
Governance and financial control for the SAP run were centralized, with the competence center managing the run budget for SAP and TMA activities, including ordering, receipt processing and invoice reconciliation. The Delivery Manager role and the SAP Competence Center managed relationships between Carrefour and SAP, operating budgets and SLA driven maintenance processes, aligning application stewardship with finance and procurement business functions under the SAP S/4 HANA ERP Financial deployment.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sopra HR Software | Legacy | Sopra HR 4YOU (ex HR Access) | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Carrefour implemented Sopra HR 4YOU, ex HR Access, as its Core HR platform. The deployment established a centralized HR system of record to manage personnel administration for Carrefour's workforce of 234,750 employees. Sopra HR 4YOU served as the primary application for HR master data and workforce lifecycle management across retail operations.
Configuration focused on Core HR capabilities including employee master data, organizational management, position management, workforce administration, absence and leave management, and employee self service. The implementation leveraged role based access control, configurable HR workflows for hiring and termination, and configurable data models to reflect Carrefour's multi entity organizational structure. Sopra HR 4YOU was configured to support standard HR transactions and lifecycle events.
Operational scope centered on HR administration and workforce management business functions, aligning payroll inputs and statutory reporting requirements with a single source of truth for employee records. The implementation positioned Sopra HR 4YOU as the canonical personnel record to underpin HR shared services and local HR teams. Operational reporting and HR administration processes were consolidated around the new Core HR platform.
Governance emphasized standardized HR processes, centralized master data governance, and a phased rollout approach coordinated with HR operations to minimize disruption. Process rework included documented approval workflows, defined data stewardship roles, and targeted training for HR administrators to sustain the Core HR platform. Ongoing governance covered access control, data quality, and change management for HR configuration updates.
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HR Service Delivery | HCM |
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2023 | 2023 |
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Learning and Development | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2011 | 2011 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Finastra | Legacy | Finastra Misys FusionBanking Corporate Channels | Digital Banking | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Carrefour implemented Finastra Misys FusionBanking Corporate Channels to support Digital Banking needs for its trade services and supply chain finance. The deployment emphasized the trade and financial supply chain management modules of Finastra Misys FusionBanking Corporate Channels, configured to operate as the corporate channel for electronic trade services between the retailer and its banking partner.
The implementation covered functional modules for trade services electronic banking, trade documentation exchange, and supplier-facing transaction orchestration, aligning procurement and treasury workflows. Finastra Misys FusionBanking Corporate Channels was configured to provide electronic trade workflows and interface capabilities that connect corporate users to bank trade services and supplier communications.
Carrefour selected BNP Paribas to provide in-depth knowledge of finance and trading and to give access to a leading trade services electronic banking solution, leveraging the Fusion Corporate Channels modules. The solution provides a robust trade interface between BNP Paribas, Carrefour and the retailer's suppliers, establishing bank connectivity and supplier connectivity for trade execution and supply chain finance orchestration.
Operational scope included corporate treasury, trade operations and supplier finance functions within Carrefour's procurement ecosystem. Governance focused on centralizing electronic trade processing through the FusionBanking Corporate Channels platform, standardizing trade workflows and aligning bank channel management with supplier onboarding and transaction processing.
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Field Service Management | ERP Services and Operations |
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2022 | 2022 |
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AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Generative AI Platforms | AI Development |
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2023 | 2023 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Natural Language Processing | AI-Powered Application |
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2010 | 2010 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2010 | 2010 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Inventory Management | SCM |
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2020 | 2020 |
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Order Management | SCM |
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2019 | 2019 |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Supply Chain Management | SCM |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Loyalty | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2021 | 2021 |
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Financial Consolidation and Close | EPM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Remote Monitoring and Management | ITSM |
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2022 | 2022 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Product Lifecycle Management | PLM and Engineering |
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2002 | 2002 |
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Product Lifecycle Management | PLM and Engineering |
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2024 | 2024 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2019 | 2019 |
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Supplier Relationship Management | Procurement |
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2025 | 2025 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2015 | 2015 |
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Treasury Management | TRM |
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2014 | 2014 |
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Treasury Management | TRM |
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2021 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Robotic Process Automation | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Carrefour
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Carrefour Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Carrefour Technographics
Carrefour is a Retail organization based in France,
with around 234750 employees and annual revenues of $101.16 billion.
Carrefour operates a diverse technology stack with applications such as
SAP S/4 HANA, Sopra HR 4YOU (ex HR Access) and Finastra Misys FusionBanking Corporate Channels,
covering areas like ERP Financial, Core HR and Digital Banking.
Carrefour has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Sopra HR Software and Finastra.
Carrefour recently adopted applications including
TradeBeyond Supplier Management in 2025, Centric PLM in 2024 and ServiceNow HR in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Carrefour’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Carrefour’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Carrefour technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.