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Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Alcan Cable Tech Stack and Enterprise Applications

Alcan Cable CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce Oracle Siebel Salesforce Service Cloud Customer Support CRM Direct from vendor 2015 2015
In 2015, Alcan Cable implemented Salesforce Service Cloud for Customer Support. The deployment replaced Oracle Siebel and was procured directly from the vendor, using Salesforce Service Cloud as a cloud-delivered service platform to centralize customer inquiries received via the Contact Us channel and other support touchpoints. Salesforce Service Cloud was configured with core service modules including case management, service console configuration, knowledge management, entitlement and SLA tracking, and workflow automation to standardize service processes. Configuration work emphasized case routing, escalation rules, macros and templated responses, and a searchable knowledge base to support both self-service and agent-assisted resolution. The program included a migration from Oracle Siebel, with data consolidation and record reconciliation into Salesforce Service Cloud to establish a single support record. Operational coverage targeted Alcan Cable’s customer service organization in the United States, managing inbound support flows and structured case lifecycles. Governance shifted to centralized platform administration within the service operations organization, with formalized case lifecycle stages, SLA monitoring, and knowledge governance processes. The vendor-led implementation shaped ongoing configuration and support models, with platform administration and process ownership aligned to the customer support function.
Sales Automation CRM 2013 2013

IT Decision Makers and Key Stakeholders at Alcan Cable

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Alcan Cable Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alcan Cable IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alcan Cable digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Alcan Cable Technographics
Alcan Cable is a Manufacturing organization based in United States, with around 12000 employees and annual revenues of $3.90 billion.
Alcan Cable operates a diverse technology stack with applications such as Salesforce Service Cloud, covering areas like Customer Support.
Alcan Cable has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce.
Alcan Cable recently adopted applications including Salesforce Service Cloud in 2015 and VisualVisitor in 2013, highlighting its ongoing modernization strategy.
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Our research team continuously updates Alcan Cable’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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