Wayfair
4 Copley Place, 7th Floor,
Boston, 2116, MA,
United States
Boston, 2116, MA,
United States
1 617-532-6100
Retail
Wayfair Technographics
Wayfair Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wayfair and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 13500 Wayfair employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wayfair has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2016, Workday Absence Management for Absence and Leave Management in 2019, MRI Software AMTDirect Lease Accounting for Lease Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wayfair is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Emburse or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wayfair revenues, which have grown to $12.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wayfair intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wayfair Tech Stack and Enterprise Applications
Wayfair ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 Wayfair implemented Oracle NetSuite ERP as its ERP Financial application. The deployment emphasized NetSuite Financials integration with Host Analytics Cloud EPM, with Wayfair’s Financial Systems Manager coordinating the integration and system administration work. The program targeted core finance workflows including general ledger processing, consolidated reporting, and FP&A.
The Financial Systems Manager coordinated and oversaw the implementation of the data integration process between NetSuite Financials and Host Analytics Cloud EPM, configuring data mappings and export procedures. Manual G/L data uploads were streamlined by transforming NetSuite output with Excel PowerQuery into a readable, standardized format, which cut the process time in half. Alternate business line hierarchies were developed inside Host Analytics to redesign main actual to forecast reporting, reducing the need for manual manipulation of data in spreadsheets.
Operational coverage focused on finance and FP&A functions and included specialized reporting for Wayfair’s B2B program that eliminated manual Excel reporting. Governance and process changes centered on centralized ownership of the NetSuite to Host Analytics integration, standardized G/L export transformations, and hierarchy configuration in the cloud EPM environment. This implementation connected Oracle NetSuite ERP, the ERP Financial system, to a cloud EPM platform to support consolidated financial reporting and forecasting.
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ERP Financial | ERP Financial Management |
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2019 | 2019 |
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Expense Management | ERP Financial Management |
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2016 | 2016 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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Wayfair HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2019 |
In 2019, Wayfair implemented Workday Absence Management to centralize leave entitlement, requests, and approval workflows across its HR ecosystem. The deployment focused on the Absence and Leave Management category inside Workday’s broader HCM footprint and was positioned alongside other workforce management capabilities used by the company.
The implementation encompassed configuration of Workday Absence Management to support standard absence workflows, accrual calculations, and approval routing, leveraging Workday HCM concepts such as Time and Core HR for data consistency. Configuration work emphasized integration-ready transaction design and use of Workday’s integration idioms to automate absence event processing and notifications.
Integrations were a principal component of the effort, driven by a Workday Integrations Lead based in Boston, United States, who solicited business requirements and coordinated internal and external trading partners. The integration scope explicitly included Benefit Providers, Applicant Tracking Systems, Learning Management Systems, Payroll Providers, single sign-on and Active Directory, and used integration technologies and patterns referenced by the team such as SOAP, REST, WSDL, SFTP, data encryption, XML and XSLT, and Workday’s Integration Framework elements including EIB, Core Connectors, Document Transformation and Studio.
Governance and delivery followed an end-to-end integration work stream model, with responsibilities that included requirement gathering, design, build, test and deploy, and ongoing proactive monitoring and support of in-place integrations. The program emphasized cross-functional coordination with HR, payroll and IT stakeholders, and routine operational ownership for addressing day-to-day integration support and change requests.
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Applicant Tracking System | HCM |
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2018 | 2018 |
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BackGround Screening | HCM |
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2018 | 2019 |
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Benefits Administration | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2019 | 2019 |
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Core HR | HCM |
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2019 | 2019 |
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Employee Experience | HCM |
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2021 | 2021 |
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HR Service Delivery | HCM |
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2018 | 2018 |
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Learning and Development | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2023 | 2023 |
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Onboarding | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2019 | 2019 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Talent Management | HCM |
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2020 | 2020 |
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Talent Sourcing | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2019 | 2019 |
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Workforce Analytics | HCM |
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2022 | 2022 |
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Wayfair ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MRI Software | Legacy | MRI Software AMTDirect Lease Accounting | Lease Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Wayfair implemented MRI Software AMTDirect Lease Accounting to centralize lease accounting activities. The deployment focused on Lease Management to consolidate lease contracts and accounting for corporate real estate and equipment agreements.
MRI Software AMTDirect Lease Accounting was configured to capture lease terms and maintain a contract repository, run an accounting engine that generates amortization schedules and journal entries, and produce standardized disclosure reports aligned with current lease accounting standards. Functional capabilities emphasized lease data normalization, term tracking, residual calculations, and reporting for external financial disclosure.
Operational coverage included finance and accounting teams with process ownership for lease accounting, and extended to real estate and treasury functions for lease administration and cash flow coordination. The implementation was integrated with corporate general ledger and ERP systems for automated posting and reconciliation, and relied on a centralized lease register to support month end close activities.
Governance was established through role based access controls, audit trails, and standardized approval workflows to manage lease additions, modifications, and terminations. Processes were instrumented to produce consistent accounting outputs and traceable audit evidence across lease transactions.
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Wayfair AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ML and Data Science Platforms | AI Development |
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2021 | 2021 |
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Wayfair Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Analytics and BI | Analytics and BI |
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2017 | 2017 |
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Analytics and BI | Analytics and BI |
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2021 | 2021 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Wayfair Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Wayfair Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Wayfair eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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Shipping Management | eCommerce |
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2017 | 2017 |
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Wayfair SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2016 | 2016 |
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Supply Chain Management | SCM |
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2016 | 2017 |
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Supply Chain Management | SCM |
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2019 | 2019 |
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Transportation Management | SCM |
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2017 | 2017 |
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Warehouse Management | SCM |
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2015 | 2015 |
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Warehouse Management | SCM |
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2016 | 2016 |
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Wayfair CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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Wayfair EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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Wayfair ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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Wayfair Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2016 | 2016 |
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Sourcing | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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Wayfair SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2016 | 2016 |
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Wayfair TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Certificate of Insurance | TRM |
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2023 | 2023 |
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Wayfair PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2024 | 2024 |
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Extract, Transform, and Load (ETL) | PaaS |
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2021 | 2021 |
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Wayfair IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Database Management | IaaS |
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2022 | 2022 |
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Wayfair CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Wayfair Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Payroll, PEO (Professional Employer Organization) | Professional Services |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Wayfair
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Wayfair Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wayfair IT executives and key decision makers. This section highlights Wayfair's latest recorded technology evaluations, including Manhattan WMS for Warehouse Management on 2026-02-25, Bluestone PIM for Product Information Management on 2025-07-22, and Google BigQuery for Data Warehouse on 2024-11-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wayfair digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Wayfair Technographics
Wayfair is a Retail organization based in United States,
with around 13500 employees and annual revenues of $12.20 billion.
Wayfair operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Workday Absence Management and MRI Software AMTDirect Lease Accounting,
covering areas like ERP Financial, Absence and Leave Management and Lease Management.
Wayfair has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and MRI Software.
Wayfair recently adopted applications including
Google Cloud Code in 2024, Avature Learning in 2023 and Evident ID COI Tracker in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wayfair’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wayfair’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wayfair technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.