City Of Richmond United States
City Of Richmond United States Technographics
City Of Richmond United States Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City Of Richmond United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 City Of Richmond United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City Of Richmond United States has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2014, NEOGOV ATS for Applicant Tracking System in 2014, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City Of Richmond United States is running and its propensity to invest more and deepen its relationship with Oracle , NEOGOV , Hyrell or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City Of Richmond United States revenues, which have grown to $3.03 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City Of Richmond United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City Of Richmond United States Tech Stack and Enterprise Applications
City Of Richmond United States ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, the City of Richmond implemented Oracle E-Business Suite as its ERP Financial system under the RAPIDS program, RVA Advancing Proven Innovative Direction System. RAPIDS centralizes management of finance, accounting, purchasing and human resources across city departments, providing a single enterprise record for transactional and master data.
The Oracle E-Business Suite deployment encompassed core financial management capabilities and functional modules for accounting, procurement and human resources management. Configuration emphasized integrated transaction processing, consolidated reporting and data integrity controls consistent with municipal financial workflows and stakeholder-facing transactions.
RAPIDS facilitates information flow inside the City and manages connections to outside stakeholders, integrating varied organizational systems to enable consistent transaction flows and information sharing across departments. Operational coverage is citywide, spanning municipal finance, procurement and HR functions used by administrative and operational units.
Governance focused on standardizing processes and information flow with RAPIDS positioned as the authoritative source for transactional data. The system is described as a vital tool designed to enable flawless transactions and to improve operational efficiency, effectiveness, data accuracy, integrity and transparency for the City of Richmond.
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City Of Richmond United States HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEOGOV | Legacy | NEOGOV ATS | Applicant Tracking System | HCM | n/a | 2014 | 2014 |
City of Richmond (United States) selected and deployed NEOGOV ATS in 2014 to replace a legacy applicant tracking system. NEOGOV ATS was implemented as the city’s public-facing applicant tracking platform and integrated with the Richmond government careers pages to manage online job postings and candidate intake. The deployment centralized recruitment workflows and standardized application capture and tracking for the city’s HR/recruitment function, consolidating hiring activity onto a single ATS used via the municipal website.
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Applicant Tracking System | HCM |
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2021 | 2021 |
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Core HR | HCM |
|
2008 | 2017 |
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City Of Richmond United States ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2024 | 2025 |
In 2024 City Of Richmond United States implemented Oracle Field Service Cloud (ex TOA ETAdirect) as part of a coordinated move to cloud applications to improve municipal operations. The deployment was aligned with parallel adoptions of Oracle Utilities Customer Cloud Service and Oracle Digital Cloud Service to address billing accuracy, accelerate reporting, and increase operational efficiency across city government functions, and it is categorized under Field Service Management.
Oracle Field Service Cloud was configured to provide core Field Service Management capabilities including workforce scheduling and dispatch, service orchestration, mobile workforce enablement, and customer self-service and automation features. Configuration emphasized automated appointment ETA and routing logic, technician task management, and mobile data capture to support day‑to‑day field operations for utility and public works crews.
The implementation integrated Oracle Field Service Cloud with Oracle Utilities Customer Cloud Service and Oracle Digital Cloud Service to create end to end workflows for meter-to-bill and service ticket to financial reconciliation. Those integrations were framed to accelerate reporting and improve billing accuracy by synchronizing service completion data and customer records between field operations and billing systems, while keeping reporting pipelines within the Oracle cloud stack.
Governance centered on centralized cloud configuration and process standardization across municipal departments, with governance roles defined for operations, utilities billing, and IT to manage service orchestration and data flows. Outcomes explicitly targeted included improved billing accuracy, faster reporting cycles, and higher operational efficiency, driven by the Oracle Field Service Cloud deployment and its integration with the Oracle Utilities and Digital cloud services.
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City Of Richmond United States Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2019 | 2019 |
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City Of Richmond United States Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2021 | 2021 |
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City Of Richmond United States CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2017 | 2018 |
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Utilities Customer Care and Billing | CRM |
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2024 | 2025 |
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Utilities Customer Care and Billing | CRM |
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2024 | 2025 |
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City Of Richmond United States ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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City Of Richmond United States PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2016 | 2016 |
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City Of Richmond United States PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
|
2022 | 2022 |
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City Of Richmond United States IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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City Of Richmond United States CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at City Of Richmond United States
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Manager, Human Resources | Manager | HR | |
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Director, Human Resources | Director | HR | |
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Manager Human Resources | Manager | HR | |
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Manager, People Development | Manager | HR | |
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Apps Being Evaluated by City Of Richmond United States Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City Of Richmond United States IT executives and key decision makers. This section highlights City Of Richmond United States's latest recorded technology evaluations, including Oracle JD Edwards EnterpriseOne Inventory Management for Inventory Management on 2025-11-06, Mainsaver CMMS for Computerized Maintenance Management (CMMS) on 2024-11-14, and Tyler Munis ERP for Government ERP on 2024-09-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City Of Richmond United States digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-06 | City Of Richmond United States | Evaluated | Oracle | Oracle JD Edwards EnterpriseOne Inventory Management | Inventory Management | SCM |
| 2024-11-14 | City Of Richmond United States | Evaluated | Mainsaver Software | Mainsaver CMMS | Computerized Maintenance Management (CMMS) | ERP Services and Operations |
| 2024-09-20 | City Of Richmond United States | Evaluated | Tyler Technologies | Tyler Munis ERP | Government ERP | ERP Services and Operations |
| 2024-09-04 | City Of Richmond United States | Evaluated |
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Chatbots and Conversational AI | AI-Powered Application |
FAQ - APPS RUN THE WORLD City Of Richmond United States Technographics
City Of Richmond United States is a Government organization based in United States,
with around 4000 employees and annual revenues of $3.03 billion.
City Of Richmond United States operates a diverse technology stack with applications such as
Oracle E-Business Suite, NEOGOV ATS and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like ERP Financial, Applicant Tracking System and Field Service Management.
City Of Richmond United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and NEOGOV.
City Of Richmond United States recently adopted applications including
Oracle Field Service Cloud (ex TOA ETAdirect) in 2024, Oracle Utilities Customer Care and Billing in 2024 and Oracle Utilities Customer to Meter (C2M) in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City Of Richmond United States’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City Of Richmond United States’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City Of Richmond United States technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.