First Citizens Bank
4300 Six Forks Road,
Raleigh, 27609, NC,
United States
Raleigh, 27609, NC,
United States
1 919-716-7000
Banking and Financial Services
First Citizens Bank Technographics
First Citizens Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by First Citizens Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17191 First Citizens Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that First Citizens Bank has purchased the following applications: Exela Lockbox for AR Automation in 2016, Appcast Xcelerate for Candidate Relationship Management in 2023, TIBCO ActiveMatrix BPM for Business Process Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems First Citizens Bank is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , Appcast or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing First Citizens Bank revenues, which have grown to $9.73 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for First Citizens Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
First Citizens Bank Tech Stack and Enterprise Applications
First Citizens Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP | n/a | 2016 | 2016 |
In 2016, First Citizens Bank deployed Exela Lockbox as an AR Automation solution on its website. The Exela Lockbox implementation centralized lockbox processing and remittance capture within the bank's receivables offering, incorporating automated data extraction, check processing, exception handling, and posting workflows that are core to AR Automation functionality. Exela Lockbox is surfaced on the bank's cash management receivables and lockbox web pages for small business customers, indicating a public-facing orchestration of payment intake.
Operational coverage focused on the cash management and receivables business function within First Citizens Bank, routing customer remittances through the Exela Lockbox processing stream and into internal posting workflows. Governance and workflow controls were structured around exception resolution and settlement procedures managed by treasury and cash management teams, aligning operational ownership with receivables operations. First Citizens Bank Exela Lockbox AR Automation therefore supports the bank's receivables management, cash application, and lockbox service offerings.
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ERP Financial | ERP |
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2015 | 2015 |
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First Citizens Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appcast | Legacy | Appcast Xcelerate | Candidate Relationship Management | HCM | n/a | 2023 | 2023 |
In 2023, First Citizens Bank implemented Appcast Xcelerate as its Candidate Relationship Management solution supporting talent acquisition and candidate engagement. The bank is using Appcast Xcelerate on their website to capture and manage external candidate interest through the public careers site.
The deployment leverages Appcast Xcelerate capabilities aligned with the Candidate Relationship Management category, including candidate sourcing and talent pool management, automated nurturing campaigns, and engagement tracking embedded in the career site experience. Appcast Xcelerate is configured to segment candidates, orchestrate targeted outreach workflows tied to open requisitions, and maintain candidate communication histories to support recruiting workflows.
Operational responsibility is centered in talent acquisition and recruiting functions, where candidate lifecycle orchestration and campaign governance are centralized to standardize outreach and follow up. The web-based implementation indicates an integration point at the careers site for real time profile capture and consented communications, while downstream system connections are not detailed. Governance emphasis is on recruitment marketing workflows, candidate engagement policies, and consistent orchestration of CRM-driven sourcing activities.
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Core HR | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Recruiting | HCM |
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2018 | 2018 |
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First Citizens Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TIBCO Software | Legacy | TIBCO ActiveMatrix BPM | Business Process Management | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 First Citizens Bank implemented TIBCO ActiveMatrix BPM as part of a strategic move to standardize process orchestration across its application estate, establishing a relationship with TIBCO Software that began after three vendors executed proof of concept engagements. The selection emphasized TIBCO ActiveMatrix BusinessWorks and TIBCO Messaging for their simplicity and ability to get the bank up and running quickly, and the deployment centered on TIBCO ActiveMatrix BPM within the Business Process Management category.
The implementation of TIBCO ActiveMatrix BPM delivered core Business Process Management capabilities including process modeling and orchestration, runtime execution of long running workflows, human task management, and monitoring instrumentation. Configuration work focused on designing reusable process templates and mapping event-driven workflows to the ActiveMatrix BPM runtime, aligning process artifacts with audit and exception handling patterns common in financial operations.
Integrations were explicitly implemented with TIBCO ActiveMatrix BusinessWorks and TIBCO Messaging to provide application connectivity and reliable asynchronous communication, using BusinessWorks to mediate service endpoints and TIBCO Messaging to buffer and route events. The technical architecture combined BPM orchestration engines with message middleware and integration services to support cross-application process coordination and operational messaging.
Governance and rollout emphasized centralized process governance, versioned deployment of process definitions, and standardized change control for workflow artifacts, enabling consistent process stewardship across teams. The bank’s rationale for the TIBCO stack cited rapid time to value and operational simplicity as primary drivers for adopting TIBCO ActiveMatrix BPM within its Business Process Management program.
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Core Banking | ERP Services and Operations |
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1994 | 1995 |
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Core Banking | ERP Services and Operations |
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2016 | 2016 |
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Core Banking | ERP Services and Operations |
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2000 | 2000 |
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Digital Banking | ERP Services and Operations |
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2014 | 2015 |
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Digital Banking | ERP Services and Operations |
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2005 | 2005 |
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Digital Banking | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Loan Management | ERP Services and Operations |
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2014 | 2014 |
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First Citizens Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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First Citizens Bank Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2013 | 2013 |
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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First Citizens Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2015 | 2015 |
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First Citizens Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Contract Lifecycle Management | Content Management |
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2010 | 2010 |
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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First Citizens Bank CRM
First Citizens Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2014 | 2014 |
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First Citizens Bank Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Portfolio and Investment Management | Investment Management |
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2018 | 2018 |
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First Citizens Bank PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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First Citizens Bank Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2010 | 2010 |
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Supplier Relationship Management | Procurement |
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2010 | 2010 |
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First Citizens Bank SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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Sales Performance Management | SPM |
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2017 | 2017 |
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First Citizens Bank TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Treasury Management | TRM |
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2015 | 2016 |
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First Citizens Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2019 | 2019 |
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First Citizens Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Data Warehouse Appliance | IaaS |
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2018 | 2018 |
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First Citizens Bank CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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DDoS Protection | CyberSecurity |
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2016 | 2016 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at First Citizens Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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President and Corporate Sales Executive | CXO | Sales | |
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CFO | CXO | Finance | |
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SVP, Enterprise Data & Analytics - Data Architecture | VP | IT | |
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Vice President Data Analytics & Reporting | VP | IT | |
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CIO | CXO | Finance | |
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VP Treasury Sales Officer | VP | Treasury | |
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SVP Business Services Sales Strategy Manager | VP | Sales | |
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Senior Vice President, Manager Sales Performance | VP | Sales | |
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Chief Operating Officer | CXO | Finance | |
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Chief Bank Operations Officer | CXO | Finance | |
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CEO | CXO | Finance | |
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Chief Strategy Officer | CXO | Finance | |
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Executive Vice President - Chief Human Resources Officer | CXO | HR | |
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SVP, Senior Human Resources Consultant | VP | HR | |
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VP, Accounts Payable Manager | VP | Finance | |
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SVP- Director-Procurement & Vendor Management | Director | Procurement | |
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Vice President - Manager of Purchasing | VP | Procurement | |
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Senior Manager of Sourcing, VP | VP | Procurement | |
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IT Sourcing Manager, Vice President | Manager | Procurement | |
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Assistant Vice President, Vendor Manager | VP | Procurement | |
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Vice President, Digital Banking Payment Strategy & Solution Design | VP | IT | |
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Chief Information Security Officer | CXO | IT | |
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SVP | Senior Director, Digital Banking and Digital Account Opening | Director | IT | |
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SVP Commercial Banking | VP | Operations | |
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Director - Sales Strategy | Director | Sales | |
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Director, Sales Enablement | Director | Sales | |
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SVP, Director, Sales Enablement | Director | Sales | |
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National SBA Sales Manager | Manager | Sales | |
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Vice President Of Technology | VP | IT | |
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Director & SVP, Enterprise Data and Wealth Technology, Database Engineering & Operations | Director | Investment | |
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Vice President, Enterprise Data Architecture | VP | IT | |
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Senior Vice President, Senior Compensation Manager | VP | HR | |
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Managing Director - Sales Performance, Commercial Strategy, and Analytics | Director | Sales | |
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SVP and Director, Sales and Analytics Strategy - Sales Incentive Programs | Director | Sales | |
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Senior Vice President and Brand Marketing Director | Director | Marketing | |
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Vice President, Manager, Digital Marketing Strategy | VP | Marketing | |
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Assistant Vice President | Digital Customer Experience Business Analyst | VP | Customer Service | |
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SVP & Executive Director, Customer Experience | Director | Customer Service | |
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SVP, Director, Card Operations | VP | Finance | |
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SVP, Director Card Strategy | Director | Operations | |
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Director Sales | Director | Finance | |
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Director of Digital Banking | Director | IT | |
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VP IT Services | VP | IT | |
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Chief Investment Officer | CXO | Investment | |
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SVP & Senior Investment Portfolio Manager | VP | Investment | |
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Director of Investment Operations | Director | Investment | |
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Apps Being Evaluated by First Citizens Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from First Citizens Bank IT executives and key decision makers. This section highlights First Citizens Bank's latest recorded technology evaluations, including Coupa Procure to Pay for Procure to Pay on 2026-02-23, FIS Core Banking for Core Banking on 2025-12-02, and CGI All Payments for Payment Processing on 2025-11-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the First Citizens Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-23 | First Citizens Bank | Evaluated | Coupa Software | Coupa Procure to Pay | Procure to Pay | Procurement |
| 2025-12-02 | First Citizens Bank | Evaluated | FIS Global | FIS Core Banking | Core Banking | ERP Services and Operations |
| 2025-11-06 | First Citizens Bank | Evaluated | CGI Group | CGI All Payments | Payment Processing | ERP |
| 2025-04-30 | First Citizens Bank | Evaluated |
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AR Automation | ERP |
| 2024-10-07 | First Citizens Bank | Evaluated |
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Warehouse Management | SCM |
FAQ - APPS RUN THE WORLD First Citizens Bank Technographics
First Citizens Bank is a Banking and Financial Services organization based in United States,
with around 17191 employees and annual revenues of $9.73 billion.
First Citizens Bank operates a diverse technology stack with applications such as
Exela Lockbox, Appcast Xcelerate and TIBCO ActiveMatrix BPM,
covering areas like AR Automation, Candidate Relationship Management and Business Process Management.
First Citizens Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Exela Technologies, Appcast and TIBCO Software.
First Citizens Bank recently adopted applications including
Appcast Xcelerate in 2023, MX Digital and Mobile Banking in 2023 and Sucuri Website Security in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of First Citizens Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates First Citizens Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete First Citizens Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.