City of Fresno
City of Fresno Technographics
City of Fresno Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of Fresno and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4300 City of Fresno employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of Fresno has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2011, UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management, Workforce Scheduling in 2015, Zendesk Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of Fresno is running and its propensity to invest more and deepen its relationship with Oracle , UKG , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of Fresno revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of Fresno intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of Fresno Tech Stack and Enterprise Applications
City of Fresno ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, City of Fresno implemented Oracle PeopleSoft ERP. The Oracle PeopleSoft ERP deployment targeted ERP Financial functions for municipal finance and also incorporated PeopleSoft HR Personnel Management capabilities to support payroll and recruitments.
The implementation included Oracle PeopleSoft Financials modules Accounts Receivable, Accounts Payable, General Ledger, and Purchasing, configured to support municipal accounting and procurement workflows. It also implemented PeopleSoft HR modules including Personnel Management, Recruitments, and Payroll to centralize employee records and payroll processing.
Oracle PeopleSoft ERP appears in the City of Fresno Catalog of Applications alongside other enterprise applications such as Oracle SPL Work Order System, Oracle Siebel Customer Relationship Management System, and SunGard (FIS) Naviline customer billing, indicating an application landscape where PeopleSoft coexists with work order, CRM, and utility billing systems. This placement clarifies that Oracle PeopleSoft ERP serves core financial and personnel functions within a multi-application municipal IT environment.
Operational custodians for the PeopleSoft modules are identified as Finance and Personnel, with data collection and update cadence noted as daily in the catalog, and Information Technology listed for system support. Governance emphasis in the catalog centers on department-level custodianship and daily operational refresh, aligning Oracle PeopleSoft ERP with city finance, payroll, and personnel operational processes.
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City of Fresno HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management, Workforce Scheduling | HCM | n/a | 2015 | 2015 |
In 2015 City of Fresno deployed UKG Workforce Central TeleStaff (ex Kronos TeleStaff) as a web-accessible scheduling solution. The instance is reachable at https://telestaff2.fresno.gov/login and serves as the municipality's Workforce Management platform for centralized shift assignment and staffing coordination.
The UKG Workforce Central TeleStaff (ex Kronos TeleStaff) implementation is configured to support core Workforce Management workflows, including automated shift scheduling, callout and overtime distribution, shift bidding and assignment rules, and employee self-service access for schedule view and availability. Configuration emphasizes roster management, schedule rule enforcement, and manager approval workflows typical of municipal staffing operations.
Operational coverage is citywide and provisioned via a dedicated Telestaff portal, enabling managers to administer recurring schedules and employees to receive notifications and manage availability through the portal. Governance is expressed through schedule rule sets and approval workflows embedded in the TeleStaff configuration, aligning staffing processes and on-call rotation practices with municipal operational needs.
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City of Fresno AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, City of Fresno implemented Zendesk Chat to provide real-time citizen engagement on its public website. The deployment of Zendesk Chat, classified under Chatbots and Conversational AI, is exposed via an embedded Zopim chat client on Fresno.gov and is intended to support municipal website visitors and front-line customer service staff.
The implementation focuses on a web-embedded live chat widget and an operator console for municipal customer service teams, with chat transcript capture and visitor context capabilities typical of Chatbots and Conversational AI deployments. Governance is organized around customer service shift staffing, queue management, scripted responses, and escalation workflows to route complex inquiries to appropriate municipal departments.
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City of Fresno Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
City of Fresno Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
City of Fresno eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2021 | 2021 |
|
City of Fresno CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
City of Fresno PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Building Information Modeling | PLM and Engineering |
|
2005 | 2006 |
|
|
|
|
|
Geographic Information System | PLM and Engineering |
|
2015 | 2015 |
|
City of Fresno IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
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City of Fresno CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at City of Fresno
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Chief of Staff to the City Manager | Manager | Finance | |
|
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Controller/Finace Director | Director | Finance | |
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CIO | CXO | Finance | |
|
|
|
Director of Personnel Services | Director | Finance | |
|
|
|
HR Manager | Manager | HR | |
|
|
|
Payroll Manager | Manager | Finance | |
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Apps Being Evaluated by City of Fresno Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of Fresno IT executives and key decision makers. This section highlights City of Fresno's latest recorded technology evaluations, including UKG Workforce Central TeleStaff (ex Kronos TeleStaff) for Workforce Management, Workforce Scheduling on 2026-02-10, SoundHound Houndify AI Platform for Cognitive Computing on 2025-11-27, and Intuit QuickBooks Desktop for ERP Financial on 2025-10-30. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of Fresno digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-10 | City of Fresno | Evaluated | UKG | UKG Workforce Central TeleStaff (ex Kronos TeleStaff) | Workforce Management, Workforce Scheduling | HCM |
| 2025-11-27 | City of Fresno | Evaluated | SoundHound Inc. | SoundHound Houndify AI Platform | Cognitive Computing | AI-Powered Application |
| 2025-10-30 | City of Fresno | Evaluated | Intuit | Intuit QuickBooks Desktop | ERP Financial | ERP |
| 2025-10-03 | City of Fresno | Evaluated |
|
|
Government ERP | ERP Services and Operations |
| 2024-06-29 | City of Fresno | Evaluated |
|
|
Government ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD City of Fresno Technographics
City of Fresno is a Government organization based in United States,
with around 4300 employees and annual revenues of $1.40 billion.
City of Fresno operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, UKG Workforce Central TeleStaff (ex Kronos TeleStaff) and Zendesk Chat,
covering areas like ERP Financial, Workforce Management, Workforce Scheduling and Chatbots and Conversational AI.
City of Fresno has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, UKG and Zendesk.
City of Fresno recently adopted applications including
Zoom in 2021, DocuSign eSignature in 2021 and WooCommerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of Fresno’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of Fresno’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of Fresno technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.