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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

United Imaging Healthcare US Tech Stack and Enterprise Applications

United Imaging Healthcare US ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Salesforce ServiceMax Salesforce Field Service (ex ClickSoftware) Field Service Management ERP Services and Operations Jolt Consulting Group 2019 2019
In 2019, United Imaging Healthcare US implemented Salesforce Field Service (ex ClickSoftware) and Service Cloud as a consolidated Field Service Management platform, replacing ServiceMax. Jolt Consulting Group led the implementation for the 300-employee manufacturing firm, aligning the deployment to U.S. operations while establishing visibility across the broader UIH organization. The implementation configured Service Cloud alongside Salesforce Field Service (ex ClickSoftware) to deliver a mobile service application for technicians and centralized case management for support teams. Functional capabilities emphasized mobile field service workflows, technician scheduling and dispatch, real-time status updates and assignment tracking, and unified case visibility to improve insight into customer cases and requests across the UIH organization. Architecturally the project positioned Salesforce Field Service (ex ClickSoftware) as the operational layer providing full visibility across all platforms used by UIH, with Service Cloud serving as the customer case and request intake and routing engine. Operational coverage explicitly included the Technical Support Team and field technicians, enabling real-time information sharing about whereabouts and job status across global support structures while focusing rollout execution in the United States marketplace. As part of the engagement, Jolt Consulting Group delivered industry and cross-industry best practices to reshape governance and field service workflows, driving strategic change in service operations. The stated outcomes were increased insight into customer cases and requests across UIH and providing technicians with a mobile service application to enable complete visibility into scheduling, whereabouts, status updates and assignments.

IT Decision Makers and Key Stakeholders at United Imaging Healthcare US

First Name Last Name Title Function Department Email Phone
SVP Customer Success & Operations VP Customer Service
Field Services Engineer Manager Operations
VP Technical Support & Service Training VP IT
Director of Service Program Management Office Director Finance

Apps Being Evaluated by United Imaging Healthcare US Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from United Imaging Healthcare US IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the United Imaging Healthcare US digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD United Imaging Healthcare US Technographics
United Imaging Healthcare US is a Manufacturing organization based in United States, with around 300 employees and annual revenues of $50.0 million.
United Imaging Healthcare US operates a diverse technology stack with applications such as Salesforce Field Service (ex ClickSoftware), covering areas like Field Service Management.
United Imaging Healthcare US has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Salesforce.
United Imaging Healthcare US recently adopted applications including Salesforce Field Service (ex ClickSoftware) in 2019, highlighting its ongoing modernization strategy.
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