Milford, 45150, OH,
United States
1-Tom-Plumber Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1-Tom-Plumber and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 1-Tom-Plumber employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1-Tom-Plumber has purchased the following applications: Inova HCM for Core HR in 2025, LogMeIn BoldChat for Chatbots and Conversational AI in 2018, GoDaddy Webmail for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1-Tom-Plumber is running and its propensity to invest more and deepen its relationship with Inova Payroll , GoTo (formerly LogMeIn) , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1-Tom-Plumber revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1-Tom-Plumber intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Inova Payroll | Legacy | Inova HCM | Core HR | HCM | n/a | 2025 | 2025 |
In 2025, 1-Tom-Plumber implemented Inova HCM to centralize Core HR functions across its U.S. Florida operations. The deployment emphasized payroll processing and HCM usage described in Inova's customer case study, with explicit focus on payroll and onboarding workflows.
Configuration work concentrated on Core HR modules for payroll processing, employee record management, and onboarding automation. The implementation configured payroll data staging and HCM record management to support pay run orchestration and new hire provisioning.
A core technical signal was the Inova ServiceTitan integration that automated payroll data flow into Inova HCM, reducing manual entry and streamlining handoffs between field operations and payroll. The integration synchronized new hire details and operational pay inputs from ServiceTitan into Inova HCM to support payroll feeds and onboarding transactions across Florida sites.
Governance shifted to centralized payroll and HCM administration within HR and finance teams, with revised workflows to automate pay run preparation and onboarding approvals and a phased rollout across U.S. Florida operations. According to the case study the deployment improved payroll efficiency and accelerated onboarding speed.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 1-Tom-Plumber deployed LogMeIn BoldChat on its public website. The LogMeIn BoldChat implementation uses Chatbots and Conversational AI capabilities to deliver web-based customer engagement, lead capture and conversational support for the company’s plumbing services.
Configuration centered on a web-embedded chat widget, proactive chat invitations, scripted conversation flows and canned responses, reflecting standard Chatbots and Conversational AI workflows. The implementation included operator routing and queuing logic to direct incoming web chats to customer service and sales agents, together with session transcript capture to support case handoff and follow up.
Operational coverage focused on the public site at https://www.1tomplumber.com/melbourne/, supporting customer service and online lead intake for the site’s service areas. Governance emphasized defining agent handling workflows and chat response protocols during rollout, and implementing page-level enablement to align chat volume with available agent staffing.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| GoDaddy | Legacy | GoDaddy Webmail | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Digital Advertising Platform | CRM |
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2024 | 2024 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2025 | 2025 |
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Apps Development | PaaS |
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2019 | 2019 |
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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Application Security (AppSec) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2019 | 2019 |
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