Sorocaba, 18075-060,
Brazil
1000Birutas Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 1000Birutas and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 1000Birutas employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1000Birutas has purchased the following applications: JivoChat for Chatbots and Conversational AI in 2021, Tray Commerce for eCommerce in 2018, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1000Birutas is running and its propensity to invest more and deepen its relationship with JivoChat , Tray Commerce , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1000Birutas revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1000Birutas intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JivoChat | Legacy | JivoChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, 1000Birutas implemented JivoChat on its public website. The deployment uses JivoChat in the Chatbots and Conversational AI category to provide real-time visitor engagement for the retailer's e-commerce storefront. The implementation consists of the customer-facing web chat widget embedded across product detail and checkout pages.
Configuration focused on core conversational capabilities typical of Chatbots and Conversational AI, including live chat routing, automated message triggers, canned responses, and lightweight chatbot flows for first‑touch inquiry handling. The JivoChat deployment includes a shared agent inbox and session handoff to human operators to support online order inquiries and pre-sales interactions. Visitor tracking and presence indicators were enabled to surface active sessions to service staff and prioritize live engagement.
Operationally the solution is scoped to online customer service and e-commerce sales teams, with agents managing chat sessions directly from the JivoChat web console. Governance centered on scripted responses and escalation workflows to standardize handling of sizing questions, shipping inquiries, and returns. The implementation functions as a web-embedded conversational layer connecting site visitors to the retailer's support and sales processes.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tray Commerce | Legacy | Tray Commerce | eCommerce | eCommerce | n/a | 2018 | 2018 |
In 2018, 1000Birutas implemented Tray Commerce eCommerce on their website. The Brazil-based retail company with approximately 100 employees deployed Tray Commerce as the front-end commerce platform for https://www.1000birutas.com.br/, consolidating online storefront operations and digital merchandising under a single application.
Configuration emphasized core eCommerce capabilities, with Tray Commerce handling product catalog management, storefront presentation, shopping cart and checkout workflows, order capture, and basic customer account functions. The implementation centered on catalog publishing and transactional flows to support online retail sales and promotional activity.
Operational coverage is focused on the public website and retail commerce operations across Brazil, with day-to-day ownership residing in eCommerce, marketing, and merchandising functions that manage catalog updates, promotions, and order processing through Tray Commerce. Integrations are limited in the source detail, so the narrative confines itself to the application to website relationship and in-platform commerce orchestration.
Governance and process changes were oriented around web-first content management and promotional cadence, establishing editorial control of product pages and operational procedures for order handling and customer service driven by Tray Commerce. The implementation positions Tray Commerce as the central eCommerce application for 1000Birutas online retail activity.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
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Tag Management | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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